Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWould not recommend to manage tenancy or sale of a property. They had my business for both and I ended up in a awful and costly situation where my buyer pulled out a few weeks before exchange without good reason and the tenant damaged my property during the final 2 months notice (including building their own rubbish tip at the bottom of the garden). Full checks were not done since the property was out on the market (except quick look around while holding viewings) and it turns out Kiln and Lodge didn't even hold the deposit or the keys to the property (but told me they did, as the portfolio had been sold to them) and the buyer had cited access issues before. No real apology from the team, just a "lessons learned" email. Sad to say my lesson was a huge financial one.
Emma · 12 May 2024
Agent replied · 11 June 2024
Emma, as you’re aware your property was part of a portfolio of managed properties we acquired from another agent. Unfortunately, this agent took only a £100 deposit and did not even lodge this amount to any deposit protection scheme. During the tenancy, they didn’t hold any spare keys either. There was also no inventory carried out. As such we cannot possibly be responsible for this. We did however negotiate your tenant to leave the property as we had found a buyer. When they left, yes there was a number of items that were left behind. To resolve this, we spoke with the previous agent you let through and they agreed to compensate you with 5 weeks deposit out of their own pocket to cover the clearance. The clearance required would not of amounted to the money you received back. Your buyer withdraw as they had a survey carried out that brought up the potential issue of damp in the property. We offered to get a survey carried out to help satisfy them, but they decided to not proceed. We inspected the property no less than 3 times during a 12 month period. This is far more than most agents.
Overall, we are of the opinion that given the fact the tenants deposit was not lodged with a government approved provider and that there was no inventory carried out at the time the tenants moved into the property, we did everything we could within our power at that time to help the tenant move out and protect your interests the best way we could given the circumstances.
★★★★★ 5/5
GoogleI’m new to private renting so I didn’t know what to expect. I was pleasantly surprised though, the team at Kiln and Lodge Estates made the whole process easy and stress free, they were a joy to interact with. I couldn’t recommend them highly enough .
Dean · 13 May 2026
★★★★★ 5/5
GoogleI have had a great experience with this company especially Alex ,he has been very professional the whole way though,he's very knowledgeable and I would highly recommend.Thanks Alex for making the process easier .
Danielle · 20 March 2025
★★★★★ 5/5
GoogleI highly recommend kiln and lodge. They are very reliable and professional. Help us from start to Finnish big thank you to Alex
Cheyanne · 22 July 2025
★★★★★ 5/5
GoogleScott has been absolutely amazing, he went above and beyond to make my dream come to reality. Scott has always responded to queries and resolved any issues promptly. I truly believe this sale would not have been possible without his dedication and support. A very big thank you to Scott and the team.
Rupia · 10 May 2024
★★★★★ 5/5
GoogleExcellent experience using Scott and his team. Really considered responses, great communications and super helpful during a difficult sale with lots of curve balls. Highly recommend.
Paige · 17 April 2025
★★★★★ 5/5
GoogleEmily was kind, supportive and so so helpful, and I wasn't actually the seller but the buyer. Would recommend them highly for their personal service.
Rebecca · 17 April 2025
★★★★★ 5/5
GoogleKiln and lodge is a great company with great staff and was always on hand to assist with any issue that arose during our sale process.
Emelia · 13 June 2026
★★★★★ 5/5
GoogleI can highly recommend the team from Kiln and Lodge, they handled the sale of my property efficiently and quickly and were extremely helpful through every aspect of the process.
Spencer · 13 May 2026
★★★★★ 5/5
GoogleScott at Kiln & Lodge was incredibly helpful throughout the whole process and made finding our new home smooth and stress-free. He was always responsive, professional, and happy to answer our questions. Really appreciate all his help.
Manveer · 17 March 2026
★★★★★ 5/5
GoogleWe couldn’t recommend Kiln and Lodge enough, they have been efficient and supportive throughout our move from start to finish. A special thankyou to Jess and Emily for supporting us, thankyou so much! :)
H · 17 March 2026
★★★★★ 5/5
GoogleCouldn’t fault Alex at all. Manners were great and couldn’t do any more for us. 5 star for sure
Billy · 20 March 2025
★★★★★ 5/5
GoogleA very efficient and professional service from Scott and Francesca who dealt with my sale. I couldn’t be happier and would highly recommend!
Lisa · 13 May 2026
★★★★★ 5/5
GoogleSmooth process from start to finish. Thanks Alex for all your help - very knowledgeable and professional. Highly recommended
Conner · 6 March 2025
★★★★★ 2/5
GoogleYesterday I Rang this company to talk about putting my holiday home ( lodge) up for sale. Was advised after just a few details given that someone would call me back that day. By mid afternoon no one had called me so I rang again to be told again that someone would call me back. No one did. This morning I rang for 3rd time and talked to a guy who said that the number id called on wasn’t the correct one for selling my seaside holiday lodge and that he’d email the correct person to get back in contact with me. I asked why I wasn’t told this when I first rang and he said he didn’t know so my response was that they weren’t very professional and no thank you. What a way to run a business I would never use them now.
Barbara · 12 June 2024
★★★★★ 5/5
GoogleI highly recommend all the staff at Kiln & Lodge. They are friendly, very professional and reliable. From the initial valuation right through to the completion they were there with us along the way to make the whole process of moving go as smoothly as it can.
Maz · 31 July 2025
★★★★★ 5/5
GoogleExcellent marketing. Excellent staff. Thank you for your help throughout.
Patricia · 13 June 2026
★★★★★ 5/5
GoogleThe team worked really hard selling our property despite things falling through through for unforeseen circumstances on the buyers part.
They were helpful and polite through the whole process would recommend giving this local firm your property to sell you won’t be disappointed
Paula · 31 July 2025
★★★★★ 5/5
GoogleI have bought this lovely house, great company 5 stars !
Violet · 17 March 2026
★★★★★ 5/5
GoogleEmily / Scott so friendly and professional they will take customer intention and commitment on the board they will try their best between vendor and buyer. Hopefully they will give good news. Thank you 🙏🏻 …
Karunaker · 12 April 2024
Agent replied · 11 June 2024
Thank you Karunaker, we really appreciate your review 😊 …
★★★★★ 5/5
FacebookHighly recommend this Estate agency. Scott and Bradley have been absolutely amazing from start to finish providing us with constant updates and making sure our sale went through smoothly. Will 100% use again if needed in the future. Many thanks Abi and Matt Skinner
Abigail · 11 April 2022
★★★★★ 5/5
GoogleKiln and Lodge have been brilliant all through the process of purchasing our first home! They have been communicative and have gone above and beyond their way to ensure that the sale of the property was smooth sailing before, during and …
Fatma · 17 April 2025
★★★★★ 5/5
GoogleMe and my wife used Kiln and Lodge to rent our new home. Scott made the whole experience stress free! Highly recommend Kiln and Lodge!
Nicky · 15 September 2023
★★★★★ 5/5
GoogleWhat an amazing team they are at Kiln & Lodge. From my very first communication, everyone communicated quickly and professionally. Their local knowledge and attention to detail ensured a quick sale whilst maximising the sale price. Thanks, Dan
Dan · 17 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
