Trusted Agent profile · Chelmsford
★★★★★
61 reviews across 2 platforms
Saxon House, Vision Offices, 27 Duke Street, Chelmsford, CM1 1HT
Kiln and Lodge Estates's office in Chelmsford, at Saxon House, is rated 4.7 out of 5 across 61 reviews on two platforms, including 57 Google reviews rated 4.7.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleScott and team are an outstanding group of professionals who went through a long journey with my partner and I to purchase a house. All i'll say is there were lots of hiccups outside of their control which they dealt with promptly and professionally, both inside and outside of hours. They come highly, highly recommended by me!
Thanks Dan, it was a pleasure to help you both. We wish you the very best for the future 🏡 …
5/5
GoogleI can’t recommend Kiln & Lodge enough. From start to finish they were on the ball. My property was photographed the day after I instructed them and the photos were incredible. It then went on the market on the Monday and by Tuesday I had 6 viewings confirmed for the Saturday and by the following Monday I had multiple offers. Scott and Emily were in constant contact with me regarding viewings and gave me feedback after every viewing. I also purchased my next property with Kiln & Lodge. I dealt with Jess throughout the entire progression stage and she was in constant communication. Making the entire experience very easy and as little stress as possible. Overall a very friendly and experienced and professional team with great communication at all times.
5/5
GoogleKiln & Lodge have been amazing, we couldn’t have asked for more. Everyone from the sales team that did our viewing are all grown ups and did a fantastic job. We would also like to say a massive thank you to Jess who progressed the sale, she is a true asset to the business and is always so helpful and never to busy to answer any silly questions or chase others in the chain. Thanks for all your help.
5/5
GoogleScott, Emily, and the entire team at Kiln & Lodge have truly gone above and beyond in handling the sale of not just one, but two properties for us. While the first property sale was relatively straightforward and stress-free, the second one presented unforeseen challenges. Despite selling fairly quickly before the Christmas holidays, we were left devastated when the buyers decided not to proceed with the purchase in the new year. Throughout this turbulent period, Scott's unwavering commitment to keeping us informed and reassured was truly commendable. Despite the setback, he wasted no time in springing into action, swiftly relisting the property and orchestrating a successful sale within a week of relaunching it to the market. Despite the frustration of going through the viewing process again, the outcome surpassed our expectations. However, the rollercoaster ride didn't end there. Shockingly, we faced another setback when the second buyers pulled out of the sale. Yet again, Scott and the team at Kiln & Lodge didn't miss a beat. With their proactive approach and dedication, they quickly got us back online and secured another sale without delay. What truly sets Kiln & Lodge apart is not just their ability to navigate through challenges, but also their personal touch, understanding, and exceptional communication skills. Their willingness to go the extra mile made the entire experience far less stressful than it otherwise would have been. We are forever grateful for their professionalism, perseverance, and genuine care. Without hesitation, we wholeheartedly recommend Kiln & Lodge to anyone seeking a top-notch estate agent who will prioritise their clients needs and deliver outstanding results.
Costas, thank you so much for your kind words! It was such a rollercoaster but we are so grateful you trusted us. We wish you and your family well for the future! Scott, Emily & all at Kiln and Lodge Estates
5/5
GoogleAbsolutely amazing estate agency with very professional staff, especially Jess who was the most pleasant person and was thorough with everything, especially with such a stressful sale due to negligent online solicitors that our buyer used. Our sale was made on the first day of viewing thanks to Kiln and Lodge doing an impeccable job of advertising and selling our house. Would highly recommend. Thank you again to everyone!
5/5
GoogleMoved into our place not long ago, but Emily has been absolutely lovely and very helpful in our move. She’s been readily available every time there is an issue or question and talked us through the process to make sure we are well informed. Our entire signing process was done quickly. She was flexible on move in times to meet us and also helpful in keeping in touch with the landlord. Having dealt with quite a few agents in the past, I can definitely say this has been the most pleasant experience so far. Polite, professional, flexible, and well-informed.
Thank you! We’re so glad it wen lt well for you and that you’re enjoying such a lovely home.
1/5
GoogleNot a good experience renting through Kiln & Lodge. I had problems from the start, I was assured the rental would be professionally cleaned and redecorated before I got the keys, when I moved in that hadn't been done. A week later cleaners came yay! And then a few more weeks went by and the decorators *apparently* came (the walls were damaged and patchy when I got the key, and were still patchy after). None of this would have bothered me really, I'm not afraid to clean myself and having patchy walls isn't a real problem, only because I had been told these would be done before I got the keys. So almost a month into the tenancy I moved in, patchy walls hidden by my furniture. The windows needed panes replacing (condensation inside), which only took a few weeks for Kiln & Lodge to have done. Mid way through my tenancy the hob tripped the fuse box, and that hob never worked again (I contacted Kiln & Lodge who said they would contract an electrician to fix it, that never happened). My tenancy ended 3 months ago now, I left the place cleaner than I found it, but still with patchy walls and a broken hob. It has now been 2 months since I contacted them about the return of my deposit, which is being held by the Tenancy Deposit Scheme. Kiln & Lodge have stopped replying to my emails, and have made no action on the TDS, so my deposit is still not being returned. Kiln & Lodge have requested £200 of my deposit for "cleaning, decorating and damage", I emailed them to ask for evidence of these but have had no reply. I believe they know I have evidence to the contrary, and are hoping that I will give up that money if they just make me wait long enough. I would not recommend Kiln & Lodge to renters. However, I'm sure most letting agents use these tactics to try and scam renters out of their deposits, despite their own poor service. Edit almost 3 months later: after posting this review someone actually replied to my emails! Yay! They sent some photos which mostly shower minor damage that was present when I moved in, and some dust! The tenancy deposit scheme has since also contacted me to say they haven't had any evidence from the landlord or agent so I still cant have my money. I have evidence to upload but that cannot be done until the landlord/ agent has provided theirs, so im still waiting for them to do their job. Reduced from 2 stars to 1 star. Maybe this will get their attention again and prompt some action. Final edit: the tenancy deposit scheme has returned my deposit in full because the letting agent didnt upload any evidence before the deadline. Still no communication from Kiln & Lodge. I hope this review makes someone rethink if they want to use this rubbish letting agent. ✌️
Dear Lizzy It's disappointing to receive a 2 Star review from you, particularly as Kiln & Lodge Estates did not 'Manage' the rental. The company in this instance provided a tenant find service only. Regarding your Deposit. There is an outstanding dispute between you and the Landlord of £180. This is being dealt with through the TDS and Kiln & Lodge Estates have no control over this process. The dispute I understand relates to the cleanliness and damage to the property. I understand the landlord has requested £100 towards cleaning the property. When you vacated, it seems the property was not cleaned at all. including some items left. The landlord has provided photo evidence supporting this. You've agreed to a £10 towards cleaning. The curtain poles broken. Landlord has requested £50.00. You've agreed to £10.00. Holes in walls where pictures were hung. Landlord, £50.00 you've agreed to £0.00 It seems to me that you've not disagreed with how the property was left, more so how much it would cost to be rectified. As such, the TDS are best placed to make this judgement. If you wanted to discuss further please feel free to reach me on scott@kilnandlodgeestates.co.uk
5/5
GoogleWe honestly can’t thank Scott and his team enough for their incredible work and support with the slightly complicated sale of a relatives house. Scott was friendly and knowledgeable from the start, he went out of his way to make the process as smooth as possible, he did everything he said he would, stayed in touch, never had to be chased up. Absolutely top notch work Scott - thank you so much 😊
Thank you Sarah! We loved helping you and your family. It was an important sale for you all and we knew we had to be there for you.
1/5
GoogleI hired Kiln Lodge to take the stress out of property management, but the experience has been incredibly frustrating. I expected Scott Luttman to proactively manage the tenancy and handle rent collection. Instead, I’ve found that the only thing that has changed is who I’m chasing; rather than chasing the tenant for rent, I’m constantly chasing Scott for updates. Communication is virtually non-existent, and my questions often go unanswered. Without my intervention, I’m not confident the rent would be chased at all. Highly disappointed and would not recommend.
5/5
GoogleFrom our first meeting with Scott it was evident that he knew the area well and the business of selling houses but above all, he cares about the people and the journey they are taking. He and Emily have looked after us from day one and reassured us through this stressful time. They have kept us updated with progress all the way through and beyond in fact, as we have completed on our sale but our purchase is a little behind and Scott is still keeping in touch even though his part of the process is completed. We cannot recommend them highly enough. We would definitely use Kiln and Lodge again.
5/5
GoogleScott was phenomenal in handling the many, many obstacles that cropped up. He proffered workable solutions and alternatives to seemingly insurmountable issues that cropped up throughout the property purchase process. He did a lot of hand holding and encouraging which was outside his purview and I cannot reccomend his services enough. You have my heartfelt thanks! Ized
Thank you 🙏 Your purchase had everything stacked against it, but we all pulled together (broker, solicitors buyer and sellers) and made it happen. Thank you and good luck in your new home 🏡
5/5
GoogleWould highly recommend this company, their customer service was extremely efficient and through difficulties that we were experiencing they showed great empathy towards us. Communication was received on a regular basis from Alex from start to finish thank you so much Scott Alex and the team at Kiln Lodge xxx
5/5
GoogleScott and team have been extremely helpful during my time with them as my letting agent. Last year when my boiler failed they came round within the hour with plug in radiators to tide me over while they sorted someone to fix the boiler! The team have always gone above and beyond. Thank you.
5/5
GoogleScott from Kiln & Lodge was recommended to me by a few people. From initial enquiry right throughout the sale of our home, Scott was outstanding and professional. I would definitely recommend Kiln & Lodge to anyone looking to sell their home. Thank you
Thanks Lee! We loved helping you and your family, it was also a bonus you were also a West Ham fan 😂 - Scott …
5/5
GoogleRecently enquired about buying a property spoke to Alex on the phone and the man could honestly not have been more helpful met him at the property for a viewing and has been a pleasure to deal with so far would highly recommend Alex and kiln and lodge estate agents
5/5
GoogleI cannot recommend Kiln and Lodge Estates enough. Scott dealt with our home sale from start to finish which began with a full market appraisal and valuation, this included advice on maximising sales potential with a full marketing package which included professional photographs. The team have excellent local market knowledge that I know other National / on line estate agents just do not possess (to evidence this the “free” on line estate agents under valued my property by 75k so using Kiln and Lodge more than paid for itself) Market valuation was achieved and sale agreed one day after launch and with multiple offers, this following a well timed and well organised open house event. However the service did not stop there, due to purchasing our current property through an on line estate agent (where the communication was quite frankly shocking) Scott was able to step in with a sensible approach to impartial negotiation which prevented the chain from falling apart on numerous occasions going above and beyond during the conveyancing period. Needless to say we are both grateful and very satisfied now we are in our new home and would not hesitate to use Kiln and Lodge for all future sales. Many thanks once again. Mark and Helen Harrison
1/5
GoogleWould not recommend to manage tenancy or sale of a property. They had my business for both and I ended up in a awful and costly situation where my buyer pulled out a few weeks before exchange without good reason and the tenant damaged my property during the final 2 months notice (including building their own rubbish tip at the bottom of the garden). Full checks were not done since the property was out on the market (except quick look around while holding viewings) and it turns out Kiln and Lodge didn't even hold the deposit or the keys to the property (but told me they did, as the portfolio had been sold to them) and the buyer had cited access issues before. No real apology from the team, just a "lessons learned" email. Sad to say my lesson was a huge financial one.
Emma, as you’re aware your property was part of a portfolio of managed properties we acquired from another agent. Unfortunately, this agent took only a £100 deposit and did not even lodge this amount to any deposit protection scheme. During the tenancy, they didn’t hold any spare keys either. There was also no inventory carried out. As such we cannot possibly be responsible for this. We did however negotiate your tenant to leave the property as we had found a buyer. When they left, yes there was a number of items that were left behind. To resolve this, we spoke with the previous agent you let through and they agreed to compensate you with 5 weeks deposit out of their own pocket to cover the clearance. The clearance required would not of amounted to the money you received back. Your buyer withdraw as they had a survey carried out that brought up the potential issue of damp in the property. We offered to get a survey carried out to help satisfy them, but they decided to not proceed. We inspected the property no less than 3 times during a 12 month period. This is far more than most agents. Overall, we are of the opinion that given the fact the tenants deposit was not lodged with a government approved provider and that there was no inventory carried out at the time the tenants moved into the property, we did everything we could within our power at that time to help the tenant move out and protect your interests the best way we could given the circumstances.
5/5
GoogleI have had a great experience with this company especially Alex ,he has been very professional the whole way though,he's very knowledgeable and I would highly recommend.Thanks Alex for making the process easier .
5/5
GoogleI highly recommend kiln and lodge. They are very reliable and professional. Help us from start to Finnish big thank you to Alex
5/5
GoogleScott has been absolutely amazing, he went above and beyond to make my dream come to reality. Scott has always responded to queries and resolved any issues promptly. I truly believe this sale would not have been possible without his dedication and support. A very big thank you to Scott and the team.
5/5
GoogleExcellent experience using Scott and his team. Really considered responses, great communications and super helpful during a difficult sale with lots of curve balls. Highly recommend.
5/5
GoogleEmily was kind, supportive and so so helpful, and I wasn't actually the seller but the buyer. Would recommend them highly for their personal service.
5/5
GoogleScott at Kiln & Lodge was incredibly helpful throughout the whole process and made finding our new home smooth and stress-free. He was always responsive, professional, and happy to answer our questions. Really appreciate all his help.
5/5
GoogleWe couldn’t recommend Kiln and Lodge enough, they have been efficient and supportive throughout our move from start to finish. A special thankyou to Jess and Emily for supporting us, thankyou so much! :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Kiln and Lodge Estates's Chelmsford office has 61 reviews across two platforms: 57 on Google, 4 on Facebook.
Kiln and Lodge Estates Chelmsford is rated 4.7 out of 5 across all 61 reviews, and 4.7 out of 5 on Google from 57 reviews.
Kiln and Lodge Estates Chelmsford, Saxon House, Vision Offices, 27 Duke Street, Chelmsford, CM1 1HT.
