Beresfords New Homes & Lands Feed reviews in Chelmsford

★★★★★ 5/5

Trustpilot

Corrine, house inspection

Corrine came and done my house inspection today and it was a pleasure to meet her.Corrine was curtious, professional and talked through every aspect of the Inspection.Beresfords always gets top marks feom me.

Deb · 26 January 2023

★★★★★ 5/5

Trustpilot

Rental Property

Excellant communication.

T · 20 April 2026

★★★★★ 5/5

Trustpilot

Friendly, courteous, and professional

Very satisfied indeed!Have been with them for some time and have no complaints.They are quick to respond, and are always friendly, courteous and professional - no more so than in one member of their team (Amy W) whose helpful and considerate approach marks her out as an ambassador for the company.

JH · 14 November 2024

★★★★★ 5/5

Trustpilot

Joe Wass

Joe was very helpful and made the whole renting of my property out really easy and straight forward.

Jessika · 22 February 2024

★★★★★ 5/5

Trustpilot

Excellent service

We were really impressed with the service we received at Beresfords from Rob, Charlie and Ella. The team were professional, polite and so helpful. They supported us in finding a property suitable for us and they kept us informed along the process. The communication was brilliant. Charlie, Rob and Ella are a great team- thank you!

Naomi · 24 August 2024

★★★★★ 5/5

Trustpilot

James Annetts is very responsive and…

James Annetts is very responsive and friendly

Edward · 8 September 2024

★★★★★ 1/5

Trustpilot

Uncaring customer service

I signed a contract with Beresfords Shenfield to sell my home in Autumn 2023 (along with with my joint homeowner wife). The sale was then delayed because my wife developed health problems that required hospitalisation. Over the proceeding year - I found Beresfords to be uncaring, unsupportive and uncommunicative, in helping us progress our house sale. After having my complaints dismissed by the Beresfords regional director, I am now making a formal complaint to the Ombudsman and would not recommend using this uncaring Estate Agent.

Paul · 23 December 2024

★★★★★ 5/5

Trustpilot

The service we received was absolutely…

The service we received was absolutely great right from inception all through to the move. Lizzie was always ready to support us all the way and also very prompt at responding to emails and phone calls. Thank you so much.

Tao · 3 March 2022

★★★★★ 5/5

Trustpilot

Really helpful and friendly

The entire Chelmsford branch, especially Tom, Alex and Danny, were incredibly helpful, friendly and open. They made what could have been a very stressful process feel managable and I would highly recommend them to friends and family.

Rowan · 13 July 2022

★★★★★ 5/5

Trustpilot

Excellent Service From Debby & The Team

Excellent Service From Debby & The TeamDebby the lettings manager at Beresford has excelled, her responsiveness and professionalism have been superb. I wouldn't hesitate to recommend Debby and the team. Thank you, your support and contribution is really appreciated

Katy · 13 March 2022

★★★★★ 5/5

Trustpilot

Renting experience

This is our first time moving out to rent and Berefords have been so supportive and informative about the process. I am genuinely so happy with the service as they have done everything super fast and smooth. Thank you for all your hard work and making our experience very exciting.

Neha · 8 November 2024

★★★★★ 5/5

Trustpilot

Rylie was always one call/email away

Rylie was always one call/email away. Very helpful throughout the whole process. Well done and thank you!!

Milenkov · 13 February 2024

★★★★★ 5/5

Trustpilot

Jessica Reed at Beresfords - Superstar!

Jessica Reed at Beresfords Lettings/Property Management was proactive and kept me fully informed on the progress of a couple of overdue snagging items through to resolution. Happy tenant and landlord in good hands too.Great service - thank you!

Nimesh · 25 April 2022

★★★★★ 5/5

Trustpilot

James Annetts is an handsome…

James Annetts is an handsome hardworking staff that’s active in helping clients at all time. Good knowing him and Kris very helpful colleague.

Olayinka · 25 September 2023

★★★★★ 5/5

Trustpilot

Charlie was very helpful.

Sawan · 5 October 2024

★★★★★ 5/5

Trustpilot

Brilliant service!

After working with Beresfords for some time now regarding lettings I am very pleased with the service they have provided.In particularly Lauren Wilson and Lynn Ray have been a pleasure to deal with! Regards,Roy Reeve

Ellie · 31 August 2022

★★★★★ 5/5

Trustpilot

Lovely Lettings Team

Jack Sparkes has really been amazing with helping us find the perfect rental. When our perfect place didn’t go through, he was so reassuring that he would work hard to find another one that suited us amazingly. His colleagues Debby and Joe have also been so friendly and helpful with the entire process. Thank you team!

There · 29 July 2024

★★★★★ 5/5

Trustpilot

Excellent and professional service from…

Excellent and professional service from Ross at Beresfords. Have used them for many years, and they are great to work with.

N · 17 October 2025

★★★★★ 5/5

Trustpilot

Charlie and Lauren J are efficient and easy to work with

Charlie R and Lauren J, both keep us all up to date on developments. They operate efficiently both e-mailing and calling, dependent on what's more appropriate. Over the time we have been dealing with them (2-3 years?) they have been consistent in their good service and we have got to trust their judgement. would recommend to others

Rayna · 7 July 2024

★★★★★ 5/5

Trustpilot

Cannot fault their customer care

Cannot fault their customer care, from start to finish a really professional and efficient service. Many thanks to Gillian Cooper, Christine Sorrell, Abby Johnson MARLA and Kirsty for their help and coordination in finalising a letting.

Gary · 29 June 2022

★★★★★ 5/5

Trustpilot

Professional & courteous service

Calm, efficient, courteous and professional service. Geraldine conducted her inspection with ease. A true credit to the Beresford's team. Well done!

Thenichols · 16 October 2025

★★★★★ 5/5

Trustpilot

Excellent service from Beresfords

As a Landlord I am very happy with the service and attention to detail from Beresfords. They are friendly, approachable and go above and beyond. They are only always an email or call away. The whole team are great, but I would like to specifically mention Lauren Johnson. She is patient and always willing to provide helpful advice

Abid · 14 June 2024

★★★★★ 1/5

Trustpilot

Disappointing

I am writing to share with recent property viewing experience with Beresford Chelmsford. I have come across the property that matches my interest in Rainford Avenue last weekend. I submitted my requested in rightmove.com and I got a call from an agent called Joe Wass to arrange a viewing on 2/11/2019 at 1430At 1230 i received a call from the agent to confirm the viewing and if I could make it at 1300 or if not to push backward to 1500. I told him I was not able to make it at 1300 as I am taking a bus to Chelmsford but I will make my way to the town earlier so that he can let me know once he is free. I was told the only way to contact him is via email or the land number.I reached Chelmsford town at 1311 and I sent him an email to say I am ready to view the property. Then i received a reply at 1403 from him that says "lets make it at 1430". I only saw his reply at 1425 which was probably my fault, after which i rushed my way to the property from town centre.It took me a while to find the property. And I had to cross a few busy roads. At 1437 while i was rushing to the property i received a call from a lady called Alicia who questioned me why i did not make it there on time while the appointment has been scheduled for a few days. And she said if I don't make it there in 5-10 minutes the viewing has to be scheduled for another day. I ran and followed the map that was attached in the email and it brought me to 115 Rainford Avenue. The gate was locked. I called back the land number again. It took a while for the girl to pick up the call who then asked my details : first name, surname, viewing time day and address. She also asked me to spell the address which is Rainford Avenue, and my first and surname (probably because my name is quite different). She put me on hold for a while and then told me I should go to 111b instead without giving me any help with the direction. I ran around the area trying to locate 111b with my walking umbrella as I am partially sighted. I saw a man with suit at around 1450 that quickly got into his  car after he saw me (I am very sure he saw me as there was a brief eye contact) and drove off. I received a call from a private number around 1500 that turned out to be the agent and I was told that he had left and I need to arrange a new viewing appointment. Overall I have to say it was an unpleasant experience1. I feel the lady on the phone was unhelpful even though she was not rude. She made me spell every single thing that i said including the address and my names even though she just spoke to me few minutes ago. And i feel her tone was quite condescending. 2. I have tried to go to the town early to accommodate the time of the agent. But the time kept changing and I was informed about the final viewing time quire last minute via email (which i saw quite late). I would probably appreciate a phone call more if it is going to be last minute notice. 3. I do not understand why he decided to leave right after he saw me. It was a quiet place and there was no one else around. I was probably in a mess as I was panting after running around and carrying a walking umbrella in my hand due to my partial sight. But i do appreciate the fact that he called me to inform he has left instead of making me running around for nothing.I can see Beresford was awarded the best Estate Agency Essex and Trusted Service in 2018. I however was quite disappointed with my viewing experience.

Huan · 6 November 2019

★★★★★ 5/5

Trustpilot

Having dealt with Beresfords for almost…

Having dealt with Beresfords for almost 3 years, I have nothing but praise for their professional approach, advice and general customer care - in particular Christopher Dutton who has been more than helpful throughout.

Sarah · 6 September 2022