Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNot a good experience
Unfortunately we did not have a good experience working with Beresfords, Hornchurch. Whilst they were able to quickly find an initial buyer for us, once that buyer pulled out they encouraged us to accept an offer from a second buyer that they hadn’t done their due diligence on. They were uncommunicative through the whole process, and when the second buyer unsurprisingly pulled out they tried to cover up the situation. We found the team to be very “salesy”, much more focussed on their commission rather than our experiences as clients. It was a very stressful time for us so completely appreciate that we were tense, but their lack of after sales care was notable. Overall we found them to be quite unprofessional. We went on to have an entirely different experience with other estate agents who ended up selling our property, and there was a big difference in how we were treated.
Ellie-Marie · 1 December 2022
Agent replied · 10 June 2024
Hi Ellie-Marie,Having read your recent review, I am naturally concerned with your comments relating to the service you received from our Hornchurch office. I am sorry to hear you were disappointed and would like to gain a better understanding of how events unfolded throughout this transaction. When agreeing a sale, we will always fully qualify any potential buyers and only those in the right position, will be put forward to our sellers. It is extremely frustrating when a buyer pulls out of an agreed sale and whilst we will do our best to understand the reasons why, some people may not be transparent. Some sales will also fall through during the legal process for reasons beyond our control, despite being proactively progressed. You were extremely unfortunate to lose two buyers within a relatively short space of time which much have been very disappointing for you. Unfortunately, I do not know whether this could have been avoided without further information.Delivering a consistently high level of customer service is very important to us, and I would be keen to understand more about your recent experience. Please contact me on a.horsley@beresfords.co.uk and I would be happy to help.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotGreat Service and Support Throughout!
We were new to property letting. The team at Beresfords supported us through the whole process of preparing the property for letting (electrical inspections etc.), marketing, tenant selection and tenancy agreements.They also manage the property for us which takes all the stress away from us on a day to day basis.They are a very helpful, efficient and friendly team.We have just let a second property through them.
Chelmsford · 6 December 2023
Agent replied · 10 June 2024
Thank you so much for taking time out to provide your feedback. I am pleased your initial experience as a landlord using our fully managed service has been positive. I was also pleased to read that our staff have been friendly, helpful and efficient throughout the process and it's great news that we have now let a second property through you. We look forward to a long and successful business relationship and are very grateful for your continued custom.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHaving dealt with Beresfords for almost…
Having dealt with Beresfords for almost 3 years, I have nothing but praise for their professional approach, advice and general customer care - in particular Christopher Dutton who has been more than helpful throughout.
Sarah · 6 September 2022
Agent replied · 10 June 2024
Hi SarahThanks so much for taking the time to post your feedback. It was nice to read your comments and I am pleased that we have continued to deliver a consistently good service to you over the last 3 years. We are very grateful for the business that you continue to provide to us and for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotEfficient and helpful
I had a very positive experience with Beresfords. James and the team were incredibly helpful and ensured everything went smoothly.
Sarah · 10 November 2023
Agent replied · 10 June 2024
Hi SarahThank you so much for taking the time to provide us with your feedback. I am pleased that James and the rest of our lettings team in Chelmsford impressed you throughout your recent transaction, and that everything proceeded without issue.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotOutstanding Service Excellence
Ross Young's approach to customer service is nothing short of exceptional. With his remarkable professionalism, immediate responsiveness, and intuitive understanding of our needs, he not only solved our problem but also reinforced why our trust in the company is well-placed. His leadership style is a benchmark for customer care.
Amir · 31 October 2024
Agent replied · 22 December 2024
Hi AmirThanks so much for finding the time to provide us with your feedback. I am pleased that Ross impressed you during your renewal process and I know that he will be very grateful for such positive feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWe had an issue with the heating
We had an issue with the heating, reported it to Jess and it was dealt with swiftly, excellent communication and follow up calls to ensure the issue was resolved . Thanks Jess, very impressive Peter C
Peter · 18 May 2022
Agent replied · 10 June 2024
Hi PeterI just wanted to thank you for taking the time out to post your recent review. I was pleased to read that Jess dealt with your heating issue in a prompt and efficient manner. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotKate recently carried out a checkout…
Kate recently carried out a checkout inspection for one of rental properties. The report was very thorough and helpful. We had a couple of queries that Kate dealt with promptly and in a friendly professional way. She is clearly very experienced in her work and it was a pleasure to talk with her.
M · 22 August 2024
Agent replied · 28 October 2024
Thank you for taking time out to provide us with your feedback. I am pleased that you found the report prepared by Kate thorough and that when you raised a number of minor queries these were dealt with both promptly and in a professional manner. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
Rylie has been brilliant! Such a great help in looking for a property, and really friendly too
Hayley · 5 January 2024
Agent replied · 10 June 2024
HI HayleyA belated thank you for providing us with feedback about Rylie following your recent dealings with her. I am pleased she was proactive in helping you search for a suitable property to rent and know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotI am not impressed with Beresford of…
I am not impressed with Beresford of Hornchurch viewed 21 Crawford Compton close rm12 offered full asking price was declined which I doubt very much they laughed at my mother on the phone and put the phone down don’t trust them they have no integrity I think they save property’s for their friends so don’t want you to purchase the property and put every hurdle in your way not at all helpful never get in touch or inform you
Susan · 29 November 2022
Agent replied · 10 June 2024
Hi Tommy,I have read you recent review and am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and your prior contact with our branch, I can confirm our internal notes appear to outline a slightly different view to your own with regards to offers put forward during this transaction. Time is of the essence with any potential purchase, particularly as in this case, when a property proves to be popular. Both you and another client were given the same opportunity to put your best and final offers forward. Unfortunately in this case, the other party was first to come back to us with an offer above asking price which we cannot disclose. It is the seller’s choice when deciding which purchaser to go with and the decision will usually be based on the amount offered and the purchaser’s buying position. Whilst you were in the same position as the other party, they offered more money which was ultimately the deciding factor. I can understand how frustrated and disappointed you must feel. Please let me reassure you we will continue to keep you fully informed of suitable property as it becomes available. Please do let us know should you see anything else of particular interest and we would be happy to make the necessary viewing arrangements. Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotJames Annetts was extremely helpful
James Annetts was extremely helpful, always with a smile even in his voice he stayed in touch and would highly recommend.
Mandy · 23 September 2023
Agent replied · 10 June 2024
Hi Mandy,Many thanks for taking the time to leave your review. I know James and the rest of the lettings team at Chelmsford will appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDavid and the team at Beresfords were…
David and the team at Beresfords were very helpful in finding new tenants for us. Would highly recommend their services.
Sharon · 23 September 2023
Agent replied · 10 June 2024
Hi Sharon,Many thanks for your comments regarding our lettings team at Havering. It is great to read that David in particular was able to assist you in finding suitable tenants for your property and we look forward to working with you again in the future. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotFive star service the whole way through…!
I’ve experienced a lot of different estate agencies, and I can honestly say Beresfords have given me the best experience to date. They have communicated really well with me throughout my two year tenancy, and always show up on time. They liaise quickly with the landlord and never kept me waiting around to know the plan for any repairs that needed to be carried out, and are generally really on the ball. All the staff that visited for home inspections were always respectful and had a friendly demeanor.
Aryana · 27 August 2022
Agent replied · 10 June 2024
Hi AryanaThanks so much for your positive feedback. It is great that your experience when dealing with our staff over the last 2 years has always been good. As a business, we invest heavily in the ongoing training and development of our staff, so it is particularly pleasing when reading this type of feedback.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotRylie is lovely
Rylie was very polite, helpful and professional.
Me · 19 June 2024
Agent replied · 24 August 2024
Thank you for taking the time to post your review. I am pleased that Rylie provided you with a professional and helpful service and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords Review
Beresfords have been really helpful in supporting me to find rented accommodation. They were always friendly whenever I spoke to any members of the team. They answered any questions I may have and responses from the team were always prompt. They sent me lots of suggested properties prior to being posted on right move which meant I could book a viewing quickly. They were knowledgeable about the properties that I viewed and provided all information clearly. Confirmation emails of the time and place of viewings were also really helpful and prompt. Lauren in particular was helpful, friendly and always put me at ease. I have been really impressed by the service that Beresfords have provided, particularly when I compare this with other estate agents that I have dealt with. Thank you for all your time.
Sarah · 19 August 2022
Agent replied · 10 June 2024
Hi SarahI wanted to reply to you personally to thank you for taking time out to provide us with such detailed feedback. I was pleased to read your positive comments about our local lettings team, and from our perspective it's nice to know that we compared favourably to other local competitors during your search for a suitable property to rent. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Help renewing a contract
Lauren Mobsby was very helpful in negotiating a new contract with a landlord.
Liam · 19 February 2024
Agent replied · 10 June 2024
Hi LiamThanks so much for your positive feedback following your dealings with Lauren and I am pleased that she managed to negotiate a new contract for you with your landlord. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAmazing service from Beresfords…
Amazing service from Beresfords Chelmsford when I rented a property through them. Excellent customer service all through the process. Corrine was extremely lovely and professional whilst conducting an inspection throughout the property. 10/10 would definitely recommend!
Olivia · 27 January 2022
Agent replied · 10 June 2024
Hi OliviaThank you so much for posting your review. I am pleased that you felt we delivered excellent customer service throughout the transaction and that you would recommend us to others. We are all very grateful for your kind words.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotEleanor has been extremely helpful and…
Eleanor has been extremely helpful and supportive, answering all questions and understanding our needs. Looking forward to finding a property soon with her continued support!
E · 15 April 2023
Agent replied · 10 June 2024
We appreciate your recent feedback and it was good to read that Eleanor has been both understanding and supportive during your search for a suitable property to rent.Steven BondManaging Director - Residential Lettings
★★★★★ 2/5
TrustpilotPoor experience renting from Beresfords
We had a poor experience letting from Beresfords Chelmsford.- Took our rent twice one month, and then took 20 days to return the overpayment.- Maintenance issues had to be chased frequently and still took many months to resolve or were never addressed. This included significant issues with the boiler not working in winter. - Beresfords team were repeatedly late or did not show up at all, for their own mid/end tenancy inspections. - The experience to get our full security deposit returned at the end of the tenancy was difficult I understand renters don't have much choice in which letting agent they end up using; my advice if you are using Beresfords is to be prepared to chase a LOT, keep written records of communication and to take and submit your own detailed inventory.
Lorna · 7 October 2024
★★★★★ 5/5
TrustpilotAdam was very responsive and provided…
Adam was very responsive and provided us all relevant information. Great customer service.
Janet · 13 February 2024
Agent replied · 10 June 2024
Hi Janet,So pleased Adam assisted you effectively during your recent dealings with us and many thanks for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery positive experience
We had such a positive experience with Beresfords Lettings, and with Hannah Grant in particular. We were having some trouble sorting out our referencing and Hannah dropped everything to be available, find alternative solutions and 'fight our corner' as it were! She was immensely helpful and is a huge asset to the team at Beresfords. Thank you for making our lettings process so smooth and for all your support.
Elizabeth · 20 July 2023
Agent replied · 10 June 2024
Hi Elizabeth,I was pleased to read that your experience of dealing with us, and in particular with Hannah was a positive one. There can sometimes be the occasional issue which arises during the process and in such instances our staff are always encouraged to adopt a pro-active approach to resolving them swiftly for our clients. Thank you for taking the time to provide your feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRebecca was so friendly as it was our…
Rebecca was so friendly as it was our first time viewing houses it was a new experience but she put us at ease and really explained the property well to us! Would deffo recommend
SK · 29 March 2022
Agent replied · 10 June 2024
Hi SKThank you for posting your recent review. I am pleased that your experience of dealing with us at a recent viewing was a positive one and that Rebecca took the time to explain everything to you. It is great that you would recommend us to others and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe Chelmsford Beresfords Team
The Chelmsford Beresfords team have been nothing short of fantastic in my experience. They are always on the end of the phone, even through periods where covid was high they were still easily contactable when I needed advice. My situation was a tricky one but Chelmsford branch were very understanding. Throughout the sales process they’ve been present, accommodating and reassuring. Couldn’t have had a better team on it, Made the stress of moving so much more manageable and an altogether positive experience.
Jane · 25 June 2022
Agent replied · 10 June 2024
Hi Jane,Many thanks for the 5 star review for the team at our Chelmsford office. The team work tirelessly to provide the best possible customer service and have remained available throughout these challenging times. They will guide and support, from the first point of contact through to exchange and completion, keeping all parties regularly updated. Your kind comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotLucy has been very helpful and always…
Lucy has been very helpful and always made herself available at short notice for the various viewings I made at the property I have just purchased.Thanks again.
Richard · 5 December 2024
★★★★★ 5/5
TrustpilotRylie was a pleasure and real help with…
Rylie was a pleasure and real help with the information of my purchase. Thank you
Bill · 27 November 2023
Agent replied · 10 June 2024
Hi Bill,We appreciate you taking time out to provide your feedback having dealt with us recently. I am pleased that Rylie assisted you effectively throughout your transaction and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
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