Trusted Agent profile · Chelmsford
Verified
★★★★★
1,347 reviews across 2 platforms
2 Tindal Square, Chelmsford, CM1 1EH, CM1 1EH
Balgores's office in Chelmsford, at 2 Tindal Square, is rated 4.7 out of 5 across 1,347 reviews on two platforms, including 600 Google reviews rated 4.8.
Send Balgores Chelmsford a message.
Balgores Chelmsford is among the ESTAS 2026 winners.
ESTAS winner in two years: 2026, 2025.
2025 1 Best in Postcode ESTAS 2025 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Service
I would like to say a huge thank you to Donna Hickey! Donna is extremely efficient, professional and above all approachable and friendly. I never had to chase to find out information, Donna was always one step ahead chasing my vendor and solicitor. I would highly recommend Donna and her team who made my purchase so easy and painless. Thank you once again, it was a pleasure working with you
5/5
GoogleWe have had an excellent experience with Balgores Chelmsford. Daniel Lawrence was beyond helpful, supporting us through the challenging process of trying to find a flat from abroad. By far the best estate agent I have encountered to date :-). Would 100% recommend to anyone looking for a property to rent in this area.
5/5
TrustpilotThe team worked hard to sell the…
The team worked hard to sell the property. They kept informed me of the housing market in the locale as the property I was selling was several hundreds of miles from me. Their opinions were honest and I felt reassured that my property and myself were in safe hands. There was respect on both sides throughout and communication could not have been clearer. Although I doubt I will never have a property in that area to sell again, I would not hesitate to recommend them highly to others . With thanks and high regard
5/5
TrustpilotExcellent First Class Service
We sold our house through Balgores, Hornchurch within a month. We cannot praise Billy Gill enough. Billy was amazing from start to completion. He told us he would sell our house and he was true to his word. Billy and his team are extremely knowledgeable, professional and so very helpful. Billy was always there to answer any queries which was so reassuring. We cannot fault Balgores and would highly recommend to family & friends and anyone looking to sell or buy in Hornchurch. Thank you for a first class service.
5/5
GoogleGreat service makes deposit processing breezy.
Thanks guys- amazing reviews from fab agents like you mean everything!
5/5
TrustpilotFeedback
I have recently completed my property sale with the support of Balgores property in Hornchurch. I can honestly say that they were very professional and quick to respond to calls and organise viewings. The whole process from start to finish was made easy and the Property Consultant Such Pattwal was professional and supportive throughout the whole process and she understood my situation completely.
5/5
TrustpilotI highly recommend Ricky Archer @ Hornchurch Branch!
So -- I don't like estate agents generally. This is based on historic bad experiences over the years. I have little trust and zero confidence. To this end, I sold my property using Purple Bricks, as I wanted to be more in control and I wanted greater oversight of what was happening myself. I had no choice however, in using estate agents to find a property to purchase. This kind of filled me with a little dread and I totally was not looking forward to all the blah and bs. I however met Ricky Archer at a property that I had arranged to view and he just seemed different. He had a really nice way and came across as decent and honest. This was my first impression of him. I didn't like the house he was showing me and it was over priced (in fact it is still on the market now). I had no interest in buying it, but I really appreciated meeting an agent like Ricky. About a month later, a property came on the market that I was very interested in. I called Balgores to arrange a viewing. About half way through the call, I realised that I was speaking to Ricky, who I had met previously. He remembered me and the house that he had previously shown me around. I was really pleased when Ricky said that he would be showing me the new property himself.He showed me around the new property and again was professional, charming, funny and honest. He said that as soon as it came on the market, he knew it would be what I was looking for and he was right. Ricky was able to negotiate well between the seller and I, to get an price that we could both agree on. This was efficient and he kept me up to date and managed my expectations extremely well.Even though Ricky was working for the seller and not for me, he kept me up to date throughout the whole process. He gave me his mobile number and was always available for calls and texts. He proactively managed the sales process until contracts were exchanged; speaking to solicitors and other parties in the chain. We were able to achieve a really fast exchange and agree a completion date. Ricky was fantastic throughout!He has changed my view of estate agents somewhat and I would recommend him to anyone. Balgores Hornchurch seems to be a great company too, based on all my interactions with them! I will send anyone looking to buy or sell a house in the Hornchurch area, directly to Ricky Archer.The only thing that I did't like was being told that I had to see the Balgores Financial Advisor and an appointment being made for me. I prefer to do my mortgage business directly with my bank and have no need to intermediaries. I already had my mortgage agreed in principle and in the end didn't attend the appointment, but it was kind of put to me, that it was compulsory to attend in order to be able to purchase the house I wanted. This isn't ethical and I hope that this is not common practice.Thank you for all your help Ricky. I hope to see you on completion day next month!
5/5
TrustpilotI am really glad I sold my house with Balgores
I am really glad I sold my house with Balgores Agency. At first, I thought they may be so busy that they wouldn’t give me the time I need to sell my house and understand the process as I know they are well known but these weren’t fact just my assumptions. Kish Oogarah was my contact and he was really nice and professional. He got involved until the end of the sale, keeping himself updated on where the sale was at. He gave me a few calls to keep me updated. It was really useful to sell with Balgores and I would recommend it.
5/5
TrustpilotAmazing service so professional and supportive
Amazing service so professional yet personal. As a lady on my own it was quite daunting but I need not have worried Balgores looked after me and my interests. Richard manages a great team, Kish gives first rate advice so that you are always kept informed at every stage, Kelly assists with many things including the viewings, arranges timings to suit you always with a smile and Louise supported till the end chasing up people when needed. Balgores cover everything from start to finish taking on the stress acting on your behalf all the time. You are always welcome in the shop if you are concerned they listen and understand. Best of all they put your mind at rest as you know you have a top team working on your behalf. Would 100% recommend them. Thank you Upminster Balgores.
5/5
GoogleWe have been renting out our apartment via Balgores, specifically cooperating with Daniel, their agent for many years now. He always responded to our questions, emails, issues very promptly and sorted out matters effectively. Highly recommend his services.
Good Morning, Thank you for your kind words about the Chelmsford branch and in particular Daniel. … More
4/5
TrustpilotBalgores Upminster were great at…
Balgores Upminster were great at keeping me updated with the progression of my house purchase and were proactive in contacting other estate agents and solicitors. A special mention to Donna, Abbie, Chris and Claire. Peter helped me secure the best mortgage in these ever changing times and they all worked hard as a team to get me moved in!
5/5
GoogleMe and my partner have been so happy with how kind we’ve been treated such lovely people and they are always there if we have a question a lovely chap called Ben has been brilliant!
5/5
GoogleConsistently good service. Would recommend.
Thanks Linda- great to see our hard work to support our amazing agents is appreciated.
1/5
TrustpilotYou're paying for the shiny office (Hornchurch Branch)
At first, they were very helpful, but as soon as I went to sign the contract to list my late parents’ house it went down hill from there. The other agents all wanted a commission of 1% for which they would do open days and arrange all the viewings themselves. However, with Balgores, they wouldn’t do such a thing for even 1.1%, so straight away I was getting less than first discussed. They did arrange a lot of viewings, had multiple offers and we settled on what we were told was an offer from a cash buyer. Great, we thought, but then my solicitor contacted the buyer and didn’t hear back. Three weeks passed, so I rang Balgores to contact the solicitor where I was told “after the sale we don’t normally contact anyone” WHAT!!!!! No, you’re an estate agent (that’s what you list yourselves as) and you're my go to if my solicitor can't contact the other solicitor. A couple of days passed and they got hold of him. By this time, the buyers had already broken the Gazeal Agreement, which the buyer got me to sign. I could have quite easily walked away with the £2000 penalty fee.If you try to contact the sale progress team good luck, as out of the 20 plus times I called them they only picked up maybe four times, so always press option one as you have more chance of someone picking up. The longer this went on the less they picked up, so I expect the recognised my number and didn’t answer, as when I withheld my number they did (but this may have been just coincidence). Balgores didn't chase on their own back, I had to chase all the time due to the buyers solicitor not contacting mine. I expect due to the fact I was ‘tied’ into a contract they weren't bothered. I also suspect that the "cash" buyer wasn’t a cash buyer, as three months down the line my solicitor received an email from the buyers stating that due to interest rates increasing by 2% they were hesitant to proceed. Hence, raising my suspicion if this was truly a "cash" buyer!?! It may have been because they were short staffed, but my last estate agent was bad, and these were on par with them, maybe even worse! I would never use these again even if they paid me!!!Also be careful as if you leave the contract by giving the correct notice etc. and you have it listed with another estate agent of the person was first introduced by Balgores they they still want their money. So you could end up paying for 2 commissions
Hi Paul,I am sorry to see the above however I do share your frustations, our version of events are below.We agreed a package with you for the marketing of your home that included Balgores paying for the professional photography, EPC and floor plan.In terms of not contacting anyone after the sale agreed this is certainly not the case, we chase solicitors and parties involved to assist until point of exchange of contracts and completion and our records indicate as such.Regarding the Gazeal agreement, this was not instigated from the buyer it was ourselves and this to give additional protection to the transaction, the buyer paid £600 for this agreement which is non refundable to them and this is to show commitment from both seller and buyer as a penalty fee would be incurred by either side for withdrawing.We have contacted both solicitors on numerous occasions seeking updated and forwarding onto yourself, any contact you have made via phone or email has always endeavored to be returned as quickly as possible.The Buyer evidenced that he was buying cash. In terms of interest rates, a lot of clients go on to re-finance property after purchasing cash to pull their money back out - for this reason the rates would be relevant to them.In relation to the list of viewers that have attended, this is standard practice to send to clients, this is to avoid you being in a position of paying 2 commissions so that you can see who has been introduced by Balgores. Most if not all Estate Agents will do the same to avoid any discrepancies.As a company we have invested in your home and of course are disappointed that it has not proceeded to exchange of contracts, if there is anything we can be of assistance with in the future then please do not hesitate to contact us.Kind Regards,Billy GillArea Director
5/5
GoogleDaniel has been very helpful in our search for a new place. Would recommend keeping in touch with them as he informed us of a place that wasn't even on the market yet, keeping us in mind throughout.
5/5
TrustpilotGreat Service with Our Home Purchase (Upminster Branch)
This was our first house purchase in the UK, and in an unknown area to us (Upminster, Essex), but our sales agent Jessica was very patient and helpful with our questions, Donna was very proactive in getting the purchase across the finish line, and Parmi good with providing insurance options. Our overall experience with the team was very positive, and wouldn't hesitate to recommend it to others.
5/5
TrustpilotI have recently completed the sale of…
I have recently completed the sale of my house through Balgores. I did this through Emily and Donna. I give special mention to Donna Hickey. Even though it was delayed by certain hurdles in the chain, Donna was not only professional, but offered moral support and encouragement throughout, she has good sense of humour which made It easier through the wait. Thank Donna and all @ Balgores.
5/5
TrustpilotExcellent service with sale
Great service with the sales. Billy was very professional and helpful. Great communication, they managed to find the right buyer and followed up the process closely , resulting in a seamless sale process. Highly recommend
5/5
GoogleGreat service and very professional. We moved from London to Chelmsford. Ben helped us in the process and was very quick.
Good morning, Thank you for sharing your feedback about Ben's professional service during your London to Chelmsford move. … More
5/5
TrustpilotAlways A Pleasure
Have built a great relationship with Peter and his team over many years now, and still never fail to be impressed with his honesty, help and guidance - all of which never fail to make what can be a stressful process an enjoyable one. Top man & top service always.
1/5
TrustpilotRude Branch Manager
On of the branch manager's come to our house to value the property and was quite frankly very rude and insulting. No real communication and conversation on reasons why selling etc. It was purely just walk in take measurements and that was it. The whole conversation didn't provide me with any confidence and generally told the manager to get out and don't come back.
5/5
TrustpilotChris Wilkinson was fantastic
Chris Wilkinson was fantastic, from each step along the way he was supportive, always clear and made things easy to understand. He was easy to contact with any questions and reassurances and was calm and professional throughout various situations that arose. We would highly reccommend his services and especially for anyone who works for NHS, fire&rescue or other jobs with specific pay structures. Cant reccommend highly enough!
5/5
TrustpilotFlawless! 5 Star Service!
Brad and the team provided an impeccable service. Their communication was faultless, keeping us in constant contact throughout and were always on hand when needed. I was particularly impressed with their careful approach during the pandemic and the safety procedures they put in place. They made the whole process seamless taking away any worries or anxieties. I highly recommend you speak to Brad at Balgores should you be looking to sell your property!
5/5
GoogleFrom the initial meeting, to managing the sale through to completion, Allannah Buckroyd, Branch Manager for Balgores Chelmsford and her team have been superb. A personal, informative and excellently communicated journey. highly recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Balgores Chelmsford won Best in Postcode (CM1) at the ESTAS 2026 awards, and 1 other industry award since 2025.
