Every review we hold for the CHELLASTON office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe lived in this house for 5 years, and when we moved in the property was already in poor condition: the carpet was dirty and stained, the paint on the walls was cracked, and the garden and shed were full of old furniture and random items that didn’t belong to us.
Now the landlord and Hannels is refusing to return our deposit, claiming they need £325 to “clean” the carpet and another £100 to “remove items from the garden.” These items were never ours : they were there from the beginning.
On top of this, during our tenancy I even built them a brand-new composite fence worth £1,900 at my own expense, which added real value to the property. And still they decided to keep our money.
This is a greedy, dishonest company that takes advantage of tenants. Absolutely disgraceful. I would never recommend them to anyone and will make sure to warn others about how they treat people.
Shame on them.
Igors · 14 September 2025
★★★★★ 5/5
GoogleA Seamless Journey with Hannells Estate Agency
Our experience with Hannells Estate Agency has been nothing short of exceptional, and their consistent delivery on promises has left a lasting impression on us. We have relied on Hannells for multiple transactions over the years, and each time, they have proven themselves as a reliable and trustworthy partner in the real estate market.
Our journey with Hannells began in 2014 when we first acquired our house, and since then, they have been our go-to agency. In 2021, as our family grew, we returned to Hannells to sell our property. Fast forward to 2023, and we find ourselves once again entrusting Hannells with the sale of our property due to a relocation to Oxfordshire for a career opportunity.
From the outset, the Hannells team, led by the knowledgeable and professional Rebecca, made the stressful process of relocation bearable. Rebecca's realistic property valuation set the stage for us to obtain the best possible price for our home. The team's commitment to delivering on their promises was evident, setting them apart from other estate agencies.
One noteworthy aspect of our experience was the seamless handling of viewings by the Hannells team, even when we had already moved out. This level of dedication continued throughout the sale and conveyancing process. Debbie, in particular, played a crucial role, providing us with valuable information and regular updates, which significantly contributed to a smooth and stress-free experience.
What truly distinguishes Hannells from the rest is their commitment to maintaining the highest possible standards. In an industry where promises are sometimes left unfulfilled, Hannells consistently delivers on their commitments, making them a beacon of reliability and professionalism.
As we bid farewell to the Derby area, we can't help but express our appreciation for the Hannells brand. If they were to expand their offices nationwide, we would unquestionably choose them for any future real estate transactions. Our journey with Hannells has been marked by trust, reliability, and a commitment to excellence, making them a standout choice in the real estate market.
Krzybur1 · 14 April 2024
Agent replied · 27 August 2024
Hi krzybur1!
Wow! What can we say....what an absolutely AMAZING review. We've had some brilliant feedback over the years for Rebecca, Debbie and the Chellaston team - but this one is definitely up there with the best of them! 🙌
Thank you so much for taking the time to write such a positive and comprehensive review of your moving experience with Hannells. The team have all seen your comments, and it completely made their day - as they all really do pride themselves on being the very best at what they do, and delivering on their promises! 😁
On behalf of the whole team here, thank you for your continued custom over the years and for trusting us with the sale of your most recent property.
We all wish you the very best of luck setting up your new life in Oxfordshire and hope you've had a brilliant start to an exciting new chapter!
If we ever decide to expand nationally, we'll make sure Oxford is one of the locations at the top of the list 😉
Thanks again from the whole team, and all the best!
Regards
Team Hannells
A Moving Experience...
❤🏡
★★★★★ 5/5
GoogleHelped find the perfect home, Debbie has been a great help in getting everything sorted and it was went quickly. Amazing team. Forever greatful. When collected the keys, it was in a lovely little box, with a cool keyring. Which made me happy and has come in useful as it's also a tape measure!
Megan · 14 April 2025
Agent replied · 22 October 2024
Hi Megan!
Thank you for taking the time to leave such a brilliant review of your moving experience with Debbie and the Chellaston team!
We're really pleased to see that you found them helpful and all round, an amazing team! And, most importantly, that they were able to help you find your perfect home! They pride themselves on the service they provide so they'll be delighted to see your comments - Debbie in particular.
On behalf of the whole team here, congratulations on your purchase. We wish you many happy memories in your new home and look forward to being of service to you again in the future when it's time for your next move!
All the very best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleI recently used Hannells Chellaston to find a tenant for my rental property. The service was professional and great from start to finish. The process started with Olivia, who was great at outlining the process and options I had available. Kerrie made a great advert for the property, in addition, hosted multiple viewers. Upon accepting a tenant Mya made the transition between accepting a tenant, to having them move into the property effortless. Overall, I have been happy with the service Hannells have provided and would look to use them again.
Adam · 14 April 2025
★★★★★ 1/5
GoogleI am writing to express my frustration and disappointment regarding the complete lack of hot water in the property for the past four days. Despite reporting this issue promptly, I have yet to receive any meaningful response or action from your team.To add to the frustration, I was contacted by a representative named Leanna who, was acting humorous, unhelpfully stated that she could “come over and do nothing.” I trust you’ll agree that this is neither a professional nor an acceptable response to a genuine maintenance concern that affects basic living conditions.I expect a prompt resolution to this matter and the immediate dispatch of qualified professionals to restore hot water. Frankly, the lack of urgency and professionalism displayed so far has been unacceptable. Based on this experience, I will not be recommending your services to others, nor will I consider using them again in the future.
Muhammad · 14 July 2025
Agent replied · 14 April 2026
Hi Muhammad,
Thank you for taking the time to leave your feedback.
We’re naturally sorry to hear that you were left feeling disappointed with your recent experience. However, we’d like to clarify that the issue was reported to us on a Friday, and a qualified gas engineer attended the property on the next available working day (Monday). Following the engineer's visit and the ordering of necessary parts, the boiler was repaired and fully operational again by Tuesday.
While we completely understand how inconvenient it can be to be without hot water, particularly over a weekend, we acted promptly within the constraints of engineer availability and ensured the repair was completed as swiftly as possible.
We’re pleased the issue is now resolved and hope that there are no further problems moving forward.
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleGreat at advising on tenancy/letting process. Mya was fantastic although happy to say had no issues via email or on the phone. Thank you for the support in getting myself and partner into a property!
Thomas · 5 June 2025
Agent replied · 14 April 2026
Hi Thomas!
Thank you for such a brilliant review of your moving experience with Mya and the lettings team!
We're pleased to see that you felt supported throughout the process and that Mya has been fantastic. The team pride themselves on delivering a top service and Mya in particular will de delighted to see your comments!
On behalf of everyone here at Hannells, thanks again for your positive feedback and we wish you all the best in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleJust brought my new home though Hannels Chellaston.
The teams are helpful and professional.
Specially thanks to Debbie not only keeping me updated but communicate with both sides and pushing them to get the deal done.
Chingw · 1 February 2025
Agent replied · 20 May 2025
Hi Chingw!
Thank you for your kind words on your moving experience with Debbie and the Chellaston team.
We’re pleased to hear that you had a great experience purchasing your new home with them and it’s fantastic to know that they helpful and professional throughout, and a special thank you for highlighting Debbie’s efforts in keeping you updated and ensuring everything progressed smoothly. she'll be delighted to see your comments.
On behalf of the whole team here at Hannells, congratulations on your new home and we hope you create many happy memories there! We look forward to being of service to you again in the future when it's time for your next move!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleHannells at Chellaston dealt with my purchase and I cannot fault the service I received. I mainly dealt with Debbie who was always well informed, professional and friendly.
I can recommend using this branch.
Wendy · 14 April 2024
Agent replied · 27 August 2024
Hi Wendy!
Thank you so much for taking the time to share your moving experience with Hannells at Chellaston! We're thrilled to hear that your purchase was a positive one, and we appreciate your kind words about our service 🙌
It's wonderful to hear that Debbie made a lasting impression with her well-informed, professional, and friendly approach. We take pride in providing excellent customer service, and it's always rewarding to know when we've succeeded.
Your recommendation means a lot to us, and we're grateful for your support. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again!
On behalf of the the whole team here, thank you for choosing Hannells at Chellaston!
All the best,
Team Hannells
A Moving Experience...
❤🏡
★★★★★ 1/5
GoogleAll I needed was a document to say I didn’t live in a property they managed, the lady on the phone was rude, unhelpful and hung up on me. As a new mum who needed this document to help with a 6grand debt for a property I don’t live in. Really sad to say the least.
Sophie · 14 April 2025
Agent replied · 22 October 2024
Hi Sophie,
Thank you for sharing your feedback. I’m sorry to hear you’ve had a frustrating experience, especially given the challenges you're facing.
To clarify, we were employed by the landlord on a "Find Tenant Only" basis, which means we don’t manage the property or have the documentation you requested. I understand how important this matter is for you, and if we could assist further, we would.
As advised to you yesterday, we recommend reaching out to your landlord directly, as they will have the necessary information to help you.
We genuinely hope you find a resolution soon. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleI bought my first house through Hannells chellaston branch, the staff was very helpfull through out my journey with them, specially Debbie Jenkins. Great advice, always updated me and pushed both side solicitors to get to final stage quicker.
Very happy with overall service. And thank you for hardworking.
Akam · 14 April 2025
Agent replied · 8 November 2024
Hi Akam!
Thank you for taking the time to leave such a brilliant review of your moving experience with Debbie and the Chellaston team.
We're really pleased to see that you found them to be very helpful, gave great advice and kept you updated at all times. The team there pride themselves on all of the above and Debbie in particular will be delighted to see your comments.
On behalf of the whole team here at Hannells, congratulations on your purchase! We hope you're enjoying life in your new home and we look forward to being of service to you again in the future when it's time for your next move!
All the very best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleI cant thank the Hannells team at Chellaston enough for their hard work. I have bought and sold with Hannells and now settled in my new home I had to say special thanks to Nikki Amanda and Emma, I would never have got there without them, I did original have an online agent out, Im just so pleased I didn't in the end. The sale was not without its ups and downs and Amanda was always there to help. Definite Value for money
Happy · 14 April 2022
★★★★★ 5/5
GoogleAbout to sell our house and what amazing help from Hannells. Thank you Niki for all your information and advice. Definitely recommend.
Kirstin · 14 April 2024
Agent replied · 7 July 2023
Hi Kirstin!
Thank you for taking the time to leave such a positive review of your moving experience with Niki and the rest of the team at Chellaston so far! 🙌
They'll be delighted when they see this as the whole team there really do pride themselves on delivering an excellent estate agency service!
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property, you're in good hands!
All the best,
Hannells
❤🏡
★★★★★ 1/5
GoogleWARNING!
Never, ever, ever trust this business with your property!
I am completely bewildered as to how this company is still managing to operate with such a poor mindset, and total lack of integrity.
I have given this company my hard earned money for the last 3 or so years now, in order for them to look after, and ensure my property is maintained as per the standard is was entrusted to them. On numerous occasions I have been completely let down by poor, or no communication regarding incidents, or damages that have occurred in my property whilst under the care of Hannells. The attitude from some of the staff at Hannells is truly shocking, unprofessional, and begs belief to be honest. To be told by one of their team they had over 20 years experience, is the 8th wonder of the world, as that statement has surely not been evident in my situation.
You pay them money to manage your property, and irrespective of what, or how damage occurs, it's your problem, and it is swept to one side.
I have never in my life been so disappointed, and shocked as I have during my unfortunate time working with this company.
So today I finally received a decision from DPS regarding damages to my property which were sustained whilst it was under the care of Hannells. The decision was nothing was to be awarded to myself, despite submitting clear evidence of damage and neglect to my property. They had even managed to pull a sink off the unit? Paint themselves, where the drips were that thick, they will have to be sanded off before repainting can take place.
Bewildered doesn't come close to how a company can take your money, receive a decision like this, and not even have the common decency to give you a courtesy call.
Unbelievable!
Jon · 7 March 2025
★★★★★ 5/5
GoogleI don’t usually write reviews but have to say I cannot fault Hannells in Chellaston, our experience buying with them has been great, nothing but a positive experience, especially as first time buyers it can all feel a bit daunting and stressful but communication from the whole team has been excellent and has felt stress free! 👍 …
AMY · 14 April 2024
Agent replied · 27 August 2024
Hi Amy!
Wow! 🤩 Thank you for taking the time to leave such a positive review of your moving experience with Niki and the Chellaston team.
Everyone there really does take great pride in the work that they do, especially their communication - so to see that you've highlighted this in your comments AND that you don't normally leave reviews will really mean a lot to them! 🙌
On behalf of the whole team here at Hannells, thank you for your custom. We wish you many happy memories in your new home and hope that we can be of service to you again in the future when it's time for your next (stress-free) move! 😉
All the very best,
Benjamin Brain
Area Director
Hannells - A Moving Experience...
★★★★★ 2/5
GooglePhoned 4 times to ask about a property & organise a viewing but no one got back to me. Eventually got an appointment for a viewing and arranged a valuation but they didn't turn up. Waited an hour asked where they were it they said we had cancelled via email. When asked what the email address was on the cancellation they checked and said they had made a mistake. When asked if we wanted to reboot another week later unsurprisingly we said no as we wouldn't be using them to sell ours as they were hopeless.
Georgina · 14 April 2022
Agent replied · 7 July 2023
Hi Georgina,
Thank you for your review and we're sorry that we clearly did not live up to expectations on this occasion.
From the events detailed in your review, it looks like there has been a mix-up down to human error from our side of things and we'd love to be given the opportunity to make it up to you.
Whilst we appreciate you've not yet seen the best of us - the Chellaston team has an outstanding track record and are certain to find you the best price, in the shortest time whilst providing an excellent service.
We feel it would be a shame for you to miss out on that if you have a local property to sell!
If you're still interested in arranging a valuation to see what we can do for you and to show you how we make the above happen, please contact the Chellaston branch manager, Niki, on:
nicola.younger@hannells.co.uk
Should you choose not to, we'd like to wish you all the best with your move!
Regards
Hannells
★★★★★ 5/5
GoogleI was looking property for quite some time, I approached Hannels as my step father had already had a successful sale in Repton with themselves. So I was reassured that I was likely to find the best property I could get and I did.
Sophie · 14 April 2024
Agent replied · 27 July 2023
Hi Sophie!
Thank you SO much for taking the time to leave such a positive review of your moving experience with Niki and the rest of the Chellaston team! 🙌
They'll be really pleased when they see not only your comments, but that you scored them a full 5 out of 5 for their service too - it really means a lot for the team to know that their hard work is noticed as they pride themselves on being great at what they do!
On behalf of the whole team here, thank you for your custom and we hope that ewe can be of service to you again in the future!
All the best,
Hannells
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★★★★★ 5/5
GoogleI have used Hannells estate agents before and recently again they are very good very professional. i have used both Chaddesden & chellaston branch and they both are amazing.Best estate agents in derby. Could not ask for anyone better clare was amazing 🙏 …
Satnam · 14 April 2024
Agent replied · 27 August 2024
Hi Satnam!
Ah you've made us blush with this one! 😊 Thank you so much for leaving such a positive review of your moving experiences with both the Chellaston AND Chaddesden branches of Hannells! 🙌
The whole team here genuinely care about the work they do and pride themselves on being the very best in Derby - and to see that reflected in your comments will make their day, especially Clare!
On behalf of the whole team here at Hannells, thank you for your kind words, your custom and we hope that we can be of service to you again in the future!
All the best,
Team Hannells
A Moving Experience...
❤🏡
★★★★★ 5/5
GoogleReceived excellent service from Nikki and the team at Hannells Chellaston. I will be recommending them to everyone!!
Hair · 14 April 2022
Agent replied · 7 July 2023
Hi, thank you for your kind review - it means so much to us and we're delighted that you were so happy with the service! From the whole team at Chellaston, we'd like to wish you the best of luck in your new home!
★★★★★ 4/5
GoogleI recently purchased through Hannells, they were very good and always communicated well.
I would give a 5 but at the start of the sales process they demanded that i present myself in person to their branch, even though i was based in London, they wouldn't accept a digital identity verification, even when presented with the UK government rules on digital identity verification - we are not in the 1990's anymore.
Andrew · 14 April 2024
★★★★★ 5/5
GoogleWe were impressed by the approach, the research and local knowledge. The listed generated a number of viewings and we eventually sold to a local person within a few months. A good experience with Hannels from start to finish.
Chris · 14 April 2024
Agent replied · 29 October 2023
Hi Chris!
Wow! 🤩 What a great review! Thank you so much for taking the time to leave such positive feedback on your moving experience with Niki and the rest of the team at the Chellaston branch!
The whole team their really pride themselves on the service the provide and especially their knowledge, which comes with being a local agent! So they'll be delighted to see this highlighted in your comments.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we hope that we can be of service to you again in the future!
All the best,
Hannells
❤🏡
★★★★★ 5/5
GoogleProfessional team, absolutely recommend for everyone
Arts · 19 February 2025
Agent replied · 14 April 2026
Hi Arts!
Thank you for taking the time to leave a 5-star review of your moving experience with Niki and the Chellaston team.
They pride themselves on their professionalism and doing a great job for their customers so they'll be delighted to see your comments - and your recommendation means a lot.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we look forward to being of service to you again in the future when it's time for your next move!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleA big thank you Hannells chellaston branch. Highly recommend , trustable ,serious, friendly and professional. Would like to thanks to all team…always there to support. Keep going like this! They are really
helpful and professional.
Anna · 7 June 2023
Agent replied · 7 July 2023
Hi Anna!
What brilliant comments! 🤩 Thank you for taking the time to leave such a positive review of your moving experience with Niki and the Chellaston team.
The team there will be delighted with your comments and we think the way you've described them - trustable, serious, friendly and professional - is absolutely spot on! 🙌
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we hope we can be of service to you again in the future!
All the best,
Hannells
❤🏡
★★★★★ 5/5
GoogleI have so many good things to say about Hannells, but the best part of my experience was Hollie & Leanna. They were Professional, polite and an absolute pleasure to deal with. I would highly recommend you get in contact and see for yourselves!
William · 14 April 2022
Agent replied · 7 July 2023
Hi William,
Thank you so much for finding the time to write such a brilliant review!
Hollie and the rest of the team will be delighted when they see your feedback, it'll be a great end to the week for them.
On behalf of the whole team here at Hannells, thank you for your custom and we hope that we can be of service to you again!
All the best,
Hannells.
★★★★★ 4/5
GoogleVery helpful staff during a difficult time. Tracey was a great contact and helped our move to Derby to be nearer family during the ongoing pandemic.
Eileen · 14 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
