Snapes Estate Agents Cheadle Hulme reviews

★★★★★ 5/5

Google

Where do I begin with the thanks and praise that we have for the Snapes Cheadle Hulme team … From the get go, the team provided fantastic advice as we began the search for our new home and simultaneously put our house on the market, and nothing was ever too much trouble for them. Helen, Julie and Lee were great, all were friendly and very professional. However, I really don’t think we’d have got through this process without the amazing Janine - I honestly cannot speak highly enough of her! Janine kept us updated every step of the way, dealing with negotiations and any issues that arose both above and below us in the chain and helping to keep the entire chain together and moving in the right direction. Her support, reassurance, expert knowledge and professionalism were second to none. If I could give more than 5 stars I would! Thank you to Janine and the Snapes team for helping us find our forever home.PositiveResponsiveness, Quality, Professionalism, Value

Michelle · 25 August 2021

★★★★★ 5/5

Google

We purchased our house through Snapes and they were brilliant to deal with. Penny in particular was brilliant from our very first viewing, through to collecting the keys. Very responsive to queries and tremendous at getting things moving when things weren’t moving quite as quick as you’d like. Nothing was ever any trouble for her. An overall positive experience.

Jonathan · 26 September 2025

★★★★★ 5/5

Google

I highly recommend Snape's, Penny and the girls in the office are amazing. The support I received throughout the entire experience was fantastic 😊 …

Helen · 12 April 2025

★★★★★ 5/5

Google

Lee, Helen, Janine and the rest of the team at Snapes Cheadle Hulme were fantastic. We sold and bought through their Cheadle Hulme branch and the process was seamless; all my calls and questions were answered straight away and we were always updated on where the process was up to. The team were courteous and nothing was ever too much trouble. They are great agents to work with, I would highly recommend.PositiveResponsiveness, Professionalism, Value

Rebecca · 25 August 2021

★★★★★ 4/5

Google

I have recently worked with Snapes and in particular Janine. Janine is brill, she is always available to help, well informed, up front and a pleasure to work with. I have spoken with many of Janine's colleagues as well, all of whom have been super helpful. I would recommend Snapes and if you get the chance to work with Janine take the chance, you won't be disappointed.

Liz · 31 May 2022

★★★★★ 1/5

Google

I dont even know where to start, honestly the only reason I've given one star is because the lady I spoke to on the phone was nice. We had a viewing booked with this agency, unfortunately due to traffic (something out of our control) we were going to be late. I called the agency to inform and gave them our eta according to the sat nav, straight away. Our viewing was at 4:20pm and at this point i was updating at 3:55pn the lady i spoke to was lovely. A few more minutes passed and the time increased, so I called again, spoke to the same lady who informed me the agent showing me around would only be able to give me 5 minutes as she had another viewing booked, at this point we were 5 minutes away but were 20 minutes late. We finally got there and i apologised to the agent profusely, she didn't even introduce herself until the third room. Instead to my apology her response was "yeah fine but I only have a few minutes now" she proceeded to run us around this property. It was so disrespectful, baring in mind I was carrying my baby. Because of how much we were being ran around I actually slipped in the garden and sprained my ankle. I felt so disrespected. We were told we had 5 minutes she ran us around so much we were out in 3. It now gets better, I contacted the agency a couple of days later to log a complaint. A gentleman answered the phone, he started with putting the blame on me, stating it was because I was late. I explained to him how I had called and informed the agency as soon as I became aware. I explained I slipped and sprained my ankle, and that the whole experience was disrespectful. He proceeded to tell me that it was not disrespectful and I shouldn't be feeling that way. I was genuinely shocked this gentleman who is on the call hasn't apologised, infact is almost gaslighting telling me I am wrong to feel disrespected. A person who was not there. However he did tell me 5 times, that he is in fact the director to the point I congratulated him as I assumed that's what he was after, some form of validation. When I pointed out that he had told me his position 5 times, he explained I had asked. I had not, I asked to speak to someone senior just for him to tell me he is infact "the director" and then proceeded to drop that in a further 4 more times. I have genuinely never felt so disrespected in my life by someone in hospitality where giving a customer quality service is literally the job. The conclusion of the call was my experience was the way it was because I was late. No apology, no empathy just we blocked out enough time, not our fault you were late. For anyone wondering, no,my ankle isn't better I'm still limping and it's still swollen and scabbed where I grazed it.

Fatima · 3 October 2022

★★★★★ 5/5

Google

I can highly recommend Snapes Cheadle Hulme - they embody the old fashioned virtues of a local company that know their area and the market. Julie was extremely helpful and answered all of my questions and responded quickly to any messages. I am extremely grateful that they made what could have been a difficult process very smooth and easy to navigate. Thank you to you all.

J · 6 July 2022

★★★★★ 5/5

Google

Excellent service provided by all the team at Snapes, especially Janine, she’s absolutely fantastic Would highly recommend Snapes if you are thinking of selling 🏡 …

Joe · 1 April 2023

★★★★★ 5/5

Google

Hina is the nicest, kindest, most helpful, attentive, friendly and professional estate agent we have ever come across. She really knows her stuff and we want to find our forever home through Snapes estate agents as we have put our full faith in this company and know that Hina will help us find the best home for our growing family. Thank you Hina!

Bella213 · 6 July 2022

★★★★★ 5/5

Google

Very professional and helpful. Viewings were well planned and organised. The sale process went well and Snapes were fully engaged and committed throughout

Paul · 1 April 2023

★★★★★ 5/5

Google

Very professional service, would highly recommend. Thank you Lee, Sam, Claire and Hina for all your efforts in getting our house sold

Callum · 1 April 2023

★★★★★ 5/5

Google

David Mone from Snapes Estate Agent Letting is professional, helpful. As a landlord, I really appreciate his work and would recommend all my friends to use the service.

Kenneth · 23 September 2024

★★★★★ 5/5

Google

I used Snapes for my recent house sale, I received an excellent service from all of the team and I would like to thank Julie who was very professional and on the ball at every stage in the process. I would definitely recommend Snapes and would use them again in the future. Many thanks to all the team!

Katie · 3 September 2022

★★★★★ 5/5

Google

We have viewed a few houses through Snapes with Hina and we found she is always thoroughly professional, honest, knowledgeable and helpful. We have just viewed and bought our next house through Snapes. Hina was brilliant, really knew the area and gave us some great ideas for making it our home. Would highly recommend Snapes with Hina Khan.

Indie · 25 August 2022

★★★★★ 1/5

Google

If you have a property to sell and expect to receive updates on how viewings went and expect your phone calls to be returned I would not recommend Snape's at all.NegativeResponsiveness, Quality, Professionalism

Paul · 25 August 2021

★★★★★ 5/5

Google

We had a viewing with Hina Khan. She was so so lovely the property was a bit small for us but Hina was so amazing to speak to and so caring and professional. It was honestly lovely meeting her and I can't recommend her enough. Thanks so much again Hina!

Eman · 24 May 2023

★★★★★ 1/5

Google

We had an offer accepted initially for a house we were buying (first time buyers) so we were really excited and up until that point everything was okay service wise. We had the full homebuyers survey carried out on the house which came back saying it needed extensive work carrying out such as new windows and a full electrical re-wire. Also the property was advertised for a price a lot higher than what it was worth, something which the survey also confirmed. When I rang up asking to drop the price and explained what works needed doing (as described above) I was greeted with a response of “could you not have checked this when you first visited?” To which I responded explaining I am not a qualified building surveyor nor electrician and this is what the survey was for - I felt like I was explaining the home buying procedure to them. After my offer was submitted, within 10-15 minutes I got a call saying the seller wanted to put it back on the market straight away and when I asked if there was any leeway on the price I got told that it would sell for the asking price which was £20k more than what the surveyor found the house to be worth. Overall it seemed to me like they were only bothered about selling the house for as much money as possible and any negotiation from me was met with negativity and rudeness, almost like they could pull the wool over my eyes due to being a first time buyer. Wouldn’t recommend using this specific agency, and it would put me off a house I liked if they were the selling agency,NegativeQuality

Matt · 25 August 2021

★★★★★ 5/5

Google

We have viewed a few houses through Snapes with Hina and we found she is always thoroughly professional, honest, knowledgeable and helpful. We have just viewed and bought our next house through Snapes. Hina was brilliant, really knew the area and gave us some great ideas for making it our home. Would highly recommend Snapes with Hina Khan.

Indigo · 6 July 2022

★★★★★ 5/5

Google

Julie Moor is an outstanding estate agent. I would definitely hire her if I was to start an estate agency.

Antony · 31 January 2023

★★★★★ 4/5

Google

A professional team who gave sensible realistic advice on the valuation. All the staff were very helpful and friendly and dealt with matters quickly and efficiently.

Sarah · 26 January 2026

★★★★★ 5/5

Google

Very good and understanding from start to finish. Viewings were prompt and informative. Communication was always clear and empathetic. Very easy estate agent to use from a buyer point of view

Matthew · 6 July 2020

★★★★★ 5/5

Google

We have just sold our property through Andrew Snapes and can’t recommend them high enough. Their customer service from start to end has been great. I predominantly dealt with Helen (but also Janine and Julie) and I can honestly say that their communication was great throughout, updating me as the sale progressed and dealing with any issues as they arose. Thank you 😊

Sara · 6 July 2020

★★★★★ 5/5

Google

Very friendly and professional service provided throughout the buying process. Big thankyou to Penny who dealt with my purchase, and kept in touch throughout the conveyancing process and quickly replied to phone and emails. No hesitation in recommending Snapes Cheadle Hulme.

Stephen · 31 August 2025

★★★★★ 5/5

Google

Very pleasant and easy to do business with. Great communication, feedback and support. Sam looked after us really well and made sure everything was kept on track, and we were kept fully up to date on how things were progressing.

Andy · 31 August 2025