Tilia Homes Western Chard reviews

★★★★★ 1/5

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Wouldn’t recommend doing any sort of…

Wouldn’t recommend doing any sort of business with this developer, especially in Leicester. Givette in particular, extremely rude and plays to buyers want as they know they want the house. It’s hard to come across such arrogant and untrustworthy individual but unfortunately we did. She took our phone number and said we will be contact, to later be told we don’t call potential clients? Then why take our details? She constantly spoke down to my partner and me, her attitude from the start was appalling. She constantly told her houses are in demand so first come first served, but they (the site staff) do not know when houses are released? How do the staff who are selling and the site manager have no ideas when houses are released? It’s farcical to even suggest that. Another example of Givette treating us like children or uneducated peasants.I would hope the company takes close look at her behaviour as an agent. The communication with the recommended mortgage advisor is full of lies. You are better saving your money and giving it to someone else as this company has employed individuals who show you no customer skills. I will not be buying a house from this company, and I hope again the company look at how Givette conducts herself.*follow upI contacted customer service as the requested in the reply and I have not heard anything back. That was almost 4 weeks agoIT HAS NOW BEEN 4 MONTHS AND STILL NO RESPONSE TO MY ORIGNAL COMPLAINT. Givette and the staff on site are clearly encourage to behave in their manners as the company also does the same to clients.No after almost 13 months still no response. Givette continues to be employed. Disgusting

Seal · 26 June 2023

★★★★★ 5/5

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I would like to thank Rafal Buzuk

I would like to thank Rafal Buzuk , who did a fantastic job at my home today. He was professional and very thorough through out the job.

Sherin · 10 October 2025

★★★★★ 5/5

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Fantastic experience

My fiancé and I recent bought our first new build home from Tilia homes and the experience all the way through was fantastic we can't praise Simon our sales executive and Ian the site manager enough. From reservation to completion we were completely looked after and kept informed. We felt comfortable through the entire process and love our new home.

Ellie · 21 February 2026

★★★★★ 5/5

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Just had Stewart sellers come and…

Just had Stewart sellers come and compete some snagging on my home, he went above and beyond and completed jobs on the list that were booked in for future appointments too, was very professional and a credit to the company

M · 20 July 2026

★★★★★ 5/5

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Our experience purchasing a house at The Oaks

Our experience purchasing a house in the Tilia Homes development The Oaks has been nothing but positive. We have relocated from overseas and were looking for a new home - The Oaks development took our fancy as it is small, quiet and backs on to Cann Wood and looks over across to Dartmoor.Julian Long made the whole process so easy with his vast knowledge and guidance. Ably assisted by Anita Loughrey we have now moved in. Whilst most of our snags have been attended to promptly and repaired, we cannot be more happier with our purchase and are so enjoying our new home.Everyone including the Tilia Homes Customer Services Team have been very helpful and friendly.

Cushla · 24 April 2023

★★★★★ 1/5

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Absoluty shambolic after care

Absoluty shambolic after care , we bought the most expensive house of the development, despite living here for 4 years roads have not been surfaces walkways have not been done. Now they simpli ignore our emails or attempts to contact, shameful

Tayyab · 1 July 2026

★★★★★ 5/5

Trustpilot

Our amazing new home

We moved into our amazing new home in February 2023 and I have nothing but praise for everyone. Beth Allsopp the development sales executive was just brilliant from the first time we met until the day we moved in, everything we asked was never too much trouble, she is an asset to the company. Once we moved in, Jason Harris the site manager was just amazing, so helpful from the day we moved in until now. Nothing is too much trouble, he has gone above and beyond for us, we are very lucky. We had a very minor snagging list which was given to Jason a couple of weeks after we settled in and wow....a couple of weeks later it is almost all done. Jason is also an asset to Tilia. All the staff onsite are pleasant and very considerate. I would 100% recommend Tilia Homes, especially our development Saints View. This is a beautiful development and the houses are built to a very high standard. Again, thank you Beth and Jason for making this a smooth and stress free move into our forever home, 5+ stars from us.

Kate · 24 March 2023

★★★★★ 5/5

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I would like to thank Robert Skibinski…

I would like to thank Robert Skibinski for resolving our leakage issue. He is such a nice person and handled it very well.

Arya · 7 October 2025

★★★★★ 5/5

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Made a purchase with Tilia Homes via…

Made a purchase with Tilia Homes via the most excellent friendly services of Karen at Cashmere Park 100% fine lady to deal with. John & Christine.

Mr · 21 September 2026

★★★★★ 5/5

Trustpilot

5 stars all round

5 stars all round. We had Stewart Sellers (customer service operative) come round and fix all the jobs needed. He also done extra odd jobs that we pointed out. So happy with everything done. ⭐️⭐️⭐️⭐️⭐️

Charmane · 23 July 2026

★★★★★ 5/5

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Michelle was amazing

Michelle was amazing. She looked after us really well and was very hospitable.

NL · 27 December 2025

★★★★★ 5/5

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Shirly at Urban Quaters Bristol

Shirly at Urban Quaters Bristol - She has been amazing throughout the process so far!. She helped me with color choices, reservation process and she listened to my concern and explain the way out. She was always available to talk to (even when she was on annual leave) and was very quick with responses. Thank you so much Shirely for all the help throught this process. 😊

Muhammad · 11 December 2023

★★★★★ 5/5

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Amanda at Forge place

Amanda at Forge place - She has been amazing throughout the process so far! She helped us find our next home and kept it for us whilst helping selling our home through the smooth move process. She was always available to talk to (even when she was on annual leave) and was very quick with her responses! Can’t wait to get the new keys soon! Thanks Amanda :)

Priyanka · 10 November 2023

★★★★★ 5/5

Trustpilot

Landimore Park - I can only say, what a lovely experience

Landimore Park - I can only say, what a lovely experienceAlek Pilarczyk from Tilia was utterly fantastic and I couldn't recommend her enough for the impact she's had in my purchasing experience - when I first came to site Alek went through the site plan, what options I had available and was really supportive on my queries relating to shared ownership (my previous property included help to buy so I wasn't overly familiar with how shared ownership worked). I've since moved into my new home and its been lovely that Alek has kept in touch, checking in on how I've settled and checking how snagging has been going. I'd like to say a massive thank you to her for all of her support, buying a house is stressful however, Alek's input throughout my experience has only been positive, supportive and genuinely lovely.During my initial visits Alek took me through the available plots, there were two house types which fell into my budget and what I was looking for though once I'd seen The Morden I'd fallen in love and I could see this becoming my future home. I'd explained my situation to Alek about my equity transfer and after I'd left site, she spoke with Sage and Tilia to see if I could proceed given the equity transfer timescale and they were happy to let me reserve 🎉 for me this was amazing news as I'd genuinely thought I wouldn't be able to buy my home until my equity was finalised but I was over the moon that Alek took the time to see what could be done to help me.After reserving Alek sent me regular updates and arranged for me to come in to select any upgrades (which I did - having flooring fitted before you move in was definitely the way forward having lived with concrete - and a lot of dust - for several months in my previous house). I can only recommend Tilia, Sage and Alek for their support especially as my equity transfer took considerably longer than any of us were anticipating. Alek regularly checked in throughout my equity transfer and sent me updates on my house, it was great seeing the photos come through and how things were progressing. After my equity was finally finalised, Alek arranged my demo and was then here to give me a welcome to my home on the day the keys were released and explained how site would be in contact in a few weeks to go through any snagging and then arrange for this to be resolved.Dan and Sarah who did the demo were also amazing. I've had a demo before which felt a bit technical and jargon-y. Dan took the time to explain how things worked and used minimal jargon (thank you Dan, that meant I had considerably less, what does that mean questions!), and where he did use this, he would explain what it meant. Both were really down to earth and friendly, it can be a bit overwhelming seeing everything and taking all the info in but both did a great job taking me (and my mum) through things.

Danielle · 13 November 2024

★★★★★ 5/5

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Hats off to Tilia Homes, South Molton

From start to finish Nikki at Tilia Homes in South Molton, Devon has been amazing. She has helped us with the house purchase every step of the way and always responded to our questions/queries in a timely, friendly and supportive manner. More recently, the Site Manager, Mark, has helped with the house handover/walkthrough and snagging.Couldn’t ask for a better service and house designs are great too.

Amanda · 18 December 2023

★★★★★ 5/5

Trustpilot

Satisfactory resolution to issues

Over recent weeks we have had a series of visits by Oliver Morson to analyse issues we have had with the bannisters in our 3 storey property. Initial visit suggested possible solutions which involved a visit from a specialist joinery company who subsequently agreed with the suggestions and resolved the issue to our satisfaction. Further visit from Oliver ensured that damage to plaster was repaired and bannisters were filled and made good. Final visit to repaint where necessary.Oliver was also able to give us advice on resolving other minor “niggles”. Thank you Oliver.

David · 1 November 2022

★★★★★ 1/5

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Avoid these, thank me later….

I wouldn’t recommend buying from Tilia homes. The finish on these homes is terrible. We’ve had a lot of challenges getting things fixed with them. The inconvenience I constantly having someone in your home putting things right is very inconvenient. I hear much better reports from other developers. I have to constantly raise complaints to actually get issues resolved! It’s horrendous, customer services they provide is the worse I’ve ever encounter. Incompetent is a compliment!

C · 12 April 2023

★★★★★ 5/5

Trustpilot

Well presented estate (the avenue)

Well presented estate (the avenue). Don’t regret buying the house, great lay out (the redwood) only criticism is downstairs there’s no storage but could probably be made under the stairs. Had a few snags but probably no more than the average new build. Massive shout out to Gladys the customer service co-ordinator she’s been helpful in every aspect, she is definitely a credit to tilia homes!

Robert · 7 December 2023

★★★★★ 5/5

Trustpilot

Tilias Alston Grange site excellent

We moved into the Alston Grange site at the end of June 2022 and have found Tilia very good. Dave, Adam and Denise the site managers and sales staff have been excellent communicators and getting the minor issues you expect with a new build sorted very quickly. Most houses seem sold though more are near completion and more to be built. Longridge is a lovely area of the Ribble Valley and its a very friendly neighbourhood. Would definitely recommend 👌

Feathers · 16 September 2022

★★★★★ 5/5

Trustpilot

What a great experience so far

We are first time buyers and Paige has been amazing, we have asked so many questions that she responds to quickly and honestly. We get weekly updates on the build, photos and video progress on the house build. Paige definitely has a the patience of a saint and has provided us with all the information she has to offer. The customer journey book is great too, again Paige explained in lots of detail how this works and took the time to answer any questions we had. We can’t wait to get the keys now and start the next chapter of our family Journey! Thanks Paige for everything ☺️

Kat · 21 October 2024

★★★★★ 5/5

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New home

We’re so happy with our new home! Ellie at Furlong Heath has been great from start to finish.

Thomas · 17 October 2025

★★★★★ 5/5

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I am a first-time buyer in Derby

I am a first-time buyer in Derby. Our experience from day one with Tilia Homes from their sales agent (Paige) has been that of professionalism, friendliness and open communication. Paige explained the customer journey to us very well and she was always available and happy to answer our questions. She gave us regular updates about the progress of our property which was very helpful and kept me in the loop all through. My experience has been excellent and smooth with Tilia Homes, thanks to Paige!

Karo · 15 October 2024

★★★★★ 5/5

Trustpilot

The most amazing and straightforward…

The most amazing and straightforward experience that I have had while buying a house! Been guided by Ellie from the first appointment via phone , reserving my plot and through the buying process.Ellie was above and beyond always keeping me updated every single step forward. I really appreciate her help and patience! Very professional and knowledgeable. A very big thank you Ellie!

ANA · 28 January 2024

★★★★★ 1/5

Trustpilot

I’m not sure where to begin

I’m not sure where to begin! Since reserving our house in April 2021 it’s been an absolute nightmare! We owned a Kier home on the Westhill development previously and loving how the house was built and the area, we decided to upgrade on the same estate. A quarter way through, we were notified Tilia had taken over Kier and the development will continue ‘as normal’. The build was supposed to be complete in August to enable us to achieve the stamp duty holiday, that didn’t happen! Instead we were left to wait for months on end without any end in sight and constant calls with further push backs. By applying ALOT of pressure we managed to gain possession on 20th December despite numerous comms to advise it will be pushed to January! There was a number of large issues that were noted at the point of handover and a lot of snags picked up by ourselves over the Christmas break. We made a snagging list and sent it over to the site managers. We heard nothing for weeks on end, I decided to approach the site who told me he and his deputy are leaving due to the amount of changes coming into place with Tilia and therefore he will refer my snags to the new site manager. Of course nothing happened! I chased customer service on numerous occasions, each time a ‘customer service manager’ was sent out to review the snags and produce an updated snags list, absolutely NOTHING came of this. I gave up and put in a complaint to the directors, I was told the actual customer service manager will come over and things will be resolved. Low and behold, he came and a month later absolutely nothing has been done. They are trying to blame me for missing ONE appointment due to work commitments but completely ignoring the fact their sub contractors were booked in many a times and just didn’t bother turning up! They also took meter readings when we weren’t present and of course these were wrong and I am now having to chase them to refund me monies. Almost seven months on and we are still chasing things to be done. I genuinely regret purchasing this house. Having spent the best part of £350,000 I would’ve hoped for better service! AVOID!

Naz · 29 June 2022