Every review we hold for the Chard office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHouse Purchase (relocation to Devon)
We recently bought our house through GTH Barnstaple and were very pleased with the service we received. Communication was always good, and whenever we had any questions or queries, they were dealt with promptly and professionally.
The whole process was handled very efficiently, which made buying our home a much easier and more positive experience. We really appreciated their help and support throughout.
I would happily recommend to anyone looking to buy a property. A friendly, professional and reliable team.
Julie · 9 September 2026
Agent replied · 23 September 2026
Dear Julie - thank you so much for your positive and heartfelt review. We will be delighted to pass this on to our colleagues in Barnstaple and we are so pleased that you felt supported throughout your home buying experience. We wish you many happy years and memories made in your new home. Best wishes, GTH
★★★★★ 4/5
TrustpilotGTH Ivybridge gets a yes from me
What proved to be a very long and frustrating moving house process the sales side of the move was dealt with very well and professionally by GTH Ivybridge. I would particularly like to thank Jon and Natasha for all their efforts but all staff members I had contact with proved extremely helpful and polite. I would certainly recommend GTH Ivybridge.
Andy · 10 February 2026
Agent replied · 23 February 2026
Dear Mr James, thank you so much for your kind review and recommendation, which we will pass on to Jon, Natasha and the team at Ivybridge. We are sure they enjoyed working with you to achieve a positive end result. We wish you all the very best for the future! ~ GTH
★★★★★ 1/5
TrustpilotNo written acknowledgement of a genuine…
No written acknowledgement of a genuine offer
This review relates specifically to GTH’s Development Land & Planning team at its Taunton/Blackbrook office.
We submitted a genuine written offer for the whole property on 22 July, subject to normal surveys and due diligence. GTH subsequently confirmed that it had passed our offer to the vendor within 48 hours. However, GTH sent us no acknowledgement or update. We chased on 3 August and eventually had to telephone on 10 August, 19 days after making the offer.
We were then told that a higher offer was being pursued and that no further offers were wanted. We also found the manner in which this was communicated dismissive.
In its written complaint response, a GTH partner said that the vendor had instructed the firm not to contact us while pursuing another offer. A vendor is entitled to reject an offer and is not required to negotiate. However, GTH did not need to disclose anything confidential or enter into negotiations simply to acknowledge our offer and tell us that it was not being progressed.
The Estate Agents (Undesirable Practices) (No. 2) Order 1991 requires estate agents to forward offers promptly and in writing. GTH says it fulfilled that duty by informing the vendor, but that does not explain why we received no basic written confirmation or status update. An instruction from the vendor not to engage with us should not remove GTH’s own responsibility to communicate professionally.
We previously removed an earlier review after realising that we had supplied an incorrect contact email address with our later complaint. We did that because we wanted to be fair. That explained why we initially missed GTH’s complaint response, but it had nothing to do with the original handling of our offer.
We have dealt with several other agents during our property search who have been extremely helpful, courteous and communicative. The contrast with our experience here has been stark.
Denise · 2 September 2026
Agent replied · 23 September 2026
Dear Denise,
Further to recent email correspondence with yourselves, we have offered to meet with you to discuss your complaint in person and hope to be able to reach an amicable resolution.
Best wishes, GTH
★★★★★ 5/5
TrustpilotExcellent service
We received excellent service from a very professional group of people. Viewings were handled with the minimum of fuss and GTH were nothing but professional and efficient throughout.
Mr · 22 September 2026
Agent replied · 23 September 2026
Dear Mr Wheeler,
Thank you for taking the time to leave us such a lovely review. We are delighted to hear you received excellent service and found our team professional, efficient, and helpful throughout the process.
We really appreciate your kind comments and wish you all the very best for the future.
~ GTH
★★★★★ 5/5
TrustpilotWe’ve been looking for a house for over a year…
We’ve been looking for a house for over 12 months and have dealt with a number of different estate agents during that time. We are now in the process of buying a house through the GTH Langport office and have been delighted with our experience so far. We found GTH’s staff professional, friendly, and the process has been both timely and effortless. Thank you GTH Langport for restoring my faith in estate agents. GMcK
Gaille · 29 September 2026
Agent replied · 10 October 2026
Dear Gaille,
Thank you for taking the time to leave us this lovely review.
We are delighted to hear that your experience with our Langport team has been such a positive one. It is great to know that the team provided an efficient service and helped make the process as smooth and straightforward as possible. We will be sure to pass your kind words on to the team, who will be very pleased to receive your feedback.
We wish you all the very best with your purchase and look forward to supporting you through to completion.
~ GTH
★★★★★ 5/5
TrustpilotFirst time buyer, great experience.
I was a first time buyer with some apprehension about the whole process. The GTH team, particularly Bill, were incredibly kind, helpful, and reassuring throughout. Bill also chased my solicitor for me when I needed more information on where we were in the process, and he kept me up to date any time there was new information to be shared.
Gregory · 22 January 2026
Agent replied · 23 February 2026
Dear Gregory, thank you so much for taking the time to leave such a lovely review. We’re thrilled to hear that your first‑time buying experience felt supported and reassuring, and that Bill and the team were able to assist you throughout the process. Your kind comments are greatly appreciated, and we will be sure to pass them on. Wishing you every happiness in your new home. ~ GTH
★★★★★ 5/5
GoogleHave just purchased a house through GTH chard
I have done work in property development, so understand the process well
James has been absolutely outstanding in the level of service and communication he has provided from start to finish
The whole process has gone smoothly, any complications being sorted before they become a problem
Will definitely be using GTH chard again in the future 🙂
George · 5 December 2025
Agent replied · 12 December 2025
Dear Mr Bannister - Thank you so much for your wonderful feedback. We’re delighted to hear that your experience with our team in Chard was smooth and stress-free. James will be delighted to know his communication and support made such a difference throughout the process. It's been a pleasure working with you and we look forward to helping you again in the future ~ GTH
★★★★★ 5/5
TrustpilotRecently sold a property through the…
Recently sold a property through the Taunton office who were totally professional and efficient from start to finish. Bill was excellent progressing the sale and keeping all parties informed.
V · 14 July 2026
Agent replied · 23 September 2026
Thank you for your kind review. We are delighted to hear that you found the service from our Taunton office professional and efficient throughout your sale. We will be sure to share your comments with Bill and the team. All the best. ~ GTH
★★★★★ 5/5
TrustpilotLynsey made the whole buying process…
Lynsey made the whole buying process very easy & straight forward we found the communication & response times very clear & fast.
Thankyou
Glen
Glen · 17 August 2026
Agent replied · 23 September 2026
Dear Glen,
Thank you for your kind review.
We are delighted to hear that Lynsey made the buying process straightforward for you, and that you felt supported throughout.
We wish you all the very best and every happiness in your new home.
~ GTH
★★★★★ 5/5
TrustpilotWell(s) above expectations.
A great experience with the team at the Wells branch of GTH. I feel it necessary to highlight how helpful they were throughout the process (from valuation, to market, and viewing to sale). In particular, Chris and Diane were fantastic to deal with.
Alexander · 13 March 2026
Agent replied · 1 June 2026
Dear Alexander, thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that your experience with our Wells team exceeded expectations. Chris and Diane will be so pleased to hear your kind words, and we’ll be sure to share them. We really appreciate your recommendation and wish you all the very best for the future. ~ GTH
★★★★★ 5/5
GoogleJames and the team at Greenslade in Chard quite simply streets ahead of anybody else we have used before .We both sold and purchased through them and it was a breeze .The quality of the professionally taken photo's and the quality service we got a 5 is not enough is should be 5 plus . Thanks Pete & Sam
BASH7266 · 11 October 2025
Agent replied · 11 October 2026
Thank you so much, Pete & Sam, for your fantastic feedback! We're thrilled to hear that James and our team in Chard made your selling and buying experience so simple. It has been a pleasure to be a part of your move and we wish you all the best in your new home ~ GTH
★★★★★ 5/5
TrustpilotA very professional company
Miranda and the team at GTH worked assiduously to help us move. It was not an easy move as we had an equity release mortgage to carry over and our buyer had a set deadline. Miranda’s tenacity and professionalism ensured we were successful and we were delighted with the service they provided.
Suzanne · 14 December 2025
Agent replied · 24 December 2025
Dear Suzanne, thank you for your thoughtful review. We’re so pleased that Miranda and the team navigated the complexities of your move with such dedication. We will be sure to pass along your lovely comments and recognition of their professionalism. Wishing you all the very best. ~ GTH
★★★★★ 5/5
TrustpilotGreat service with a long chain
Great service with a long chain - Cher was excellent and could not find fault with her service and care give.
James · 10 August 2026
Agent replied · 23 September 2026
Dear James,
Thank you for your kind review.
We're thrilled to hear that Cher provided outstanding care and service throughout your experience. We will be sure to pass on your kind words to Cher and the team.
Wishing you all the very best.
~GTH
★★★★★ 5/5
GoogleWe have just moved into our new home in East Devon and wanted to say a very big thank you to James and the team at Chard. Throughout the whole process James was always on available and a pleasure to deal with. I wouldn’t hesitate twice in recommending James if anyone is thinking of selling their home or moving to the area.
Paul · 26 August 2025
Agent replied · 9 September 2025
Dear Mr Brooker - Thank you so much for your kind words. We’re delighted to hear that James and our Chard team were able to make your move to East Devon a smooth and positive experience. We really appreciate your recommendation and wish you every happiness as you settle into your new home ~ GTH
★★★★★ 1/5
TrustpilotAwful people
It seems if you're buying or selling a property they're lovely people but if you're renting with them, you are just trash. From the get go, they have been awful and foul towards me. Morning of signing a lease, we had a lovely (and recorded) phone call from lynne stating how she didn't want us to have the property and she wanted to put it on the market for more but we HAD to thank the landlord because she wanted us to have it. Now that same afternoon when we went in to sign everything, she decided to sit their and mock us asking if we could even afford it. I offered to show her that we had the money. Now down the line during inspection we had Beth who REFUSED to acknowledge me when I spoke or whenever I pointed out any issues with the house. She would only address or email my partner, I did confront her about this and questioned whether they actually put me on the tenancy agreement. Every issue I pointed out I was met me "I'll get a professional to look at it" obviously that never happened.
Rhianna · 29 April 2026
Agent replied · 1 June 2026
Dear Rhianna,
Thank you for your feedback. We acknowledge your comments, and we are sorry that you are unhappy. However, we do not recognise your account of events and wholly disagree with the characterisation of our team and processes.
We are unable to debate individual tenancies online. For privacy and legal reasons, we cannot publish or discuss any evidence, tenancy records, inspection notes, maintenance correspondence, or deposit information in public. However, what we can confirm is that any proposed deposit deductions are handled through the independent deposit protection scheme and must be supported by evidence.
We have noted your comments and will not be responding further in this thread.
Yours sincerely,
Greenslade Taylor Hunt
★★★★★ 5/5
TrustpilotGail was very helpful and responded to…
Gail was very helpful and responded to our emails very quickly. It made the first part of the journey very easy
Russell · 15 July 2026
Agent replied · 23 September 2026
Dear Mr Bridge, thank you for your lovely feedback. We're so pleased to hear that Gail was helpful and supportive, and that she made the beginning of your journey easy. We appreciate you taking the time to share your experience with us, and we will be sure to pass your kind comments on to Gail. All the best. ~ GTH
★★★★★ 4/5
TrustpilotI always felt that I was in good hands
I always felt that I was in good hands and that my interests were being well served. I was particularly impressed when my usual contact was on holiday and the agents for the people I was buying from raised a lot of awkward queries. Charlotte took over the matter temporarily and dealt with the questions very professionally and effectively. Docking one star because as always I dislike charges based on value of property rather than actual work done but this firm was at least the cheapest of the high street agents in Dorchester.
Mark · 24 April 2026
Agent replied · 1 June 2026
Dear Mark, thank you for your thoughtful review and kind comments. We’re very pleased to hear that you felt well supported throughout and that Charlotte was able to step in and assist so effectively while your usual member of the team was away. We will be sure to share your kind comments with the team. All the very best. ~ GTH
★★★★★ 5/5
TrustpilotVery good
Very good , Staff always willing to help with our purchase. Many Thanks Miranda and Colleagues.
Alan · 13 August 2026
Agent replied · 23 September 2026
Dear Alan,
Thank you for your kind review.
We're so pleased to hear that our team was able to support you throughout your purchase. We'll make sure your thanks are passed on to Miranda and the rest of the team.
We wish you all the very best in your new home.
~GTH
★★★★★ 5/5
TrustpilotThe highest recommendation
A highly professional, dedicated, kind and friendly team of people who absolutely put customers at the centre of their work. They are committed to getting the best results and they succeed in a very competitive marketplace. On top of their unwavering expertise, they are down to earth and approachable - always happy to support through the ups and downs that go with property sales. I wholeheartedly recommend the GTH Minehead team.
Nicola · 15 June 2026
Agent replied · 23 September 2026
Dear Nicola, thank you so much for your wonderful feedback and kind recommendation. We’re delighted to hear you had such a positive experience with the Minehead team and that our support made a difference throughout your journey. We really appreciate you taking the time to share your experience and wish you all the very best for the future. ~ GTH
★★★★★ 4/5
TrustpilotMaisie has been very helpful
Maisie has been very helpful, friendly and knowledgeable. We are still in the process of moving and have just had our offer accepted. Hopefully, the next part of the process will run smoothly.
Samantha · 30 March 2026
Agent replied · 1 June 2026
Dear Samantha, thank you for your kind feedback. We’re delighted to hear that Maisie has been so helpful and knowledgeable throughout your experience. Congratulations on your offer being accepted. We are so pleased to hear that! We wish you all the best as you move through the remainder of the process. ~ GTH
★★★★★ 5/5
TrustpilotWhat a lovely company to deal with went…
What a lovely company to deal with went above & beyond especially Miranda she did everything she could to secure the sale we are one happy couple 🥰 5 stars 🌟 all the way 👍 Highly recommended many thanks 🙏 Steve & Jo
Steve · 13 December 2025
Agent replied · 24 December 2025
Dear Steve & Jo, thank you for taking the time to leave such a fantastic review. We’re thrilled that Miranda and the team could go above and beyond for you. Your recommendation is greatly appreciated, and we’ll be sure to share your kind words with the team. Wishing you both all the very best. ~ GTH
★★★★★ 5/5
TrustpilotSimply the best!
We couldn't rate GTH more highly. All members of staff with whom we've had contact have been unfailingly helpful, messages and emails are responded to promptly, and we have had excellent support throughout. Ollie worked his socks off to manage our chain and ensure it was secure. Simply the best!
Gail · 9 October 2026
Agent replied · 10 October 2026
Dear Gail,
Thank you for taking the time to leave us such a wonderful review. We are delighted to hear you had a positive experience with our team and found everyone helpful, responsive, and supportive throughout the process.
We know Ollie will be delighted to hear that his hard work and dedication made a difference, and we will be sure to share your kind words with him and the wider team.
Thank you again for your recommendation. We wish you all the very best for the future.
~ GTH
★★★★★ 5/5
TrustpilotGemma was extremely helpful fitting us…
Gemma was extremely helpful fitting us in on short notice knowledgeable about the property we viewed let us take our time we felt it was a good experience all round
Janice · 26 March 2026
Agent replied · 1 June 2026
Dear Janice, thank you for taking the time to leave your review. We are so pleased to hear that Gemma was able to assist you and that you found her knowledgeable and supportive throughout your viewing. We are delighted that your experience was a positive one, and we truly appreciate your kind feedback. All the best. ~ GTH
★★★★★ 5/5
TrustpilotProfessional and helpful
The agents in GTH Wells, have been extremely professional and helpful to us at all times. We have used them before, a number of years ago, our experience then was so positive we decided to go with them again. They have brought a great deal of relevant buyers to us and have quickly helped to sell our home again. We are extremely grateful.
Patricia · 15 July 2026
Agent replied · 23 September 2026
Dear Patricia, thank you for your wonderful review. We are delighted that you chose GTH Wells again and that we could help secure a successful sale of your home. Your trust and loyalty mean a lot to the team, and we are grateful for the opportunity to support you once again. We wish you all the best in the future. ~ GTH
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
