Trusted Agent profile · Chapeltown
★★★★★
87 reviews across 1 platform
11, Lound Side, Chapeltown, S35 2UQ
Crucible Homes's office in Chapeltown, at 11, is rated 4.1 out of 5 across 87 reviews on 1 platform, including 87 Google reviews rated 4.1.
Every review we hold for the Chapeltown office, from every platform, shown as written. First names only.
5/5
GoogleSold my house with Crucible and from start to finish were a joy to deal with! They are soo knowledgeable ! No question is a daft question with them either ! The photos came out amazing (the gorgeous Emma did fab! And soon put me at ease as I was frantically tidying and cleaning for photo day haha) Emma B too was brilliant, keeping me in the loop all the way from viewings to completion! Genuinely recommended them to everyone. Thank you soo much team Crucible xxx
5/5
GoogleWe couldn’t thank Gary enough for all his help with buying our first house. We had quite a few problems with mortgages and then Covid and he really helped push the purchase of our property through. …
5/5
GoogleHelen Wordsworth at Crucible was so helpful from start to finish when renting my property. She was quick to respond to any questions I had and really approachable. She made the whole process simple and stress free! Thanks Helen!
5/5
GoogleVery friendly customer service. Very quick response. I’m a first time buyer bit worried for every thing but crucible giving a better and safe approach.
1/5
GoogleThey're not very good at getting back to you, in fact they don't! I've been in the office three times and rung twice over the last few weeks and I'm still waiting for them to contact me. This is the chapeltown branch not the Hillsborough one .
1/5
GoogleA completely fraudulent letting agent, with a web of lies spun by Kelly Fletcher who has since moved on to SYHA. Having been with them since January 2019, I have had no amount of issues, from faulty electrics through to them trying to charge me for damage to the property that was clearly not caused by me, with specialists agreeing with this train of thought. Furthermore, their contracts are laughable. They have continuously moved goalposts or down-right lied in regards to a number of issues, including breaking a number of verbal agreements following the departure of Kelly Fletcher - ranging from tenants charged for bills that were supposedly included with the rent, charging for parking following their contract stating that parking would be available on site and withholding signing-on perks such as a months free rent, free internet for an extended period, vouchers to spend around Kelham Island and free gym memberships. Avoid at all costs, nothing more than a bunch of cowboys who only care about ensuring they receive their money on a monthly basis.
5/5
GoogleThey always called me back straight away and chased up other contacts when needed. I would recommend and would use them again.
5/5
GoogleHighly recommended agents, very professional and swift in responding, which is crucial when it comes to buying a property! Thank you
1/5
GoogleNever answer the phone and give wrong information I would not sell my shed with this company
4/5
GoogleCrucible have always helped me with any issues that I may have had, Karen especially has been amazing in communication and problem solving.
5/5
GoogleVery happy with the sale of my home through Crucible Homes Chapeltown, with excellent customer service, Would recommend.
5/5
GoogleGreat service from Crucible. Putting our house on the market with them was so easy and it sold just over a week later. Unfortunately we subsequently had a horrible experience due to issues further up the chain but managed to get through it, and now have a date to move into our new family home. Big thank you in particular to Angela for great advice, and trying to do what she could for us in a difficult situation.
5/5
GoogleManage 2 properties for me & willing to go 'above & beyond' to help with anything
5/5
GoogleFriendly from the start and very helpful. House sold in a week
5/5
GoogleThe service crucible provide has been excellent and way above anything I have had before or would expect when selling. Luke has gone out of his way to not only sell my property but also find me my next house even if it was with another agent. Very helpful and always positive I was recommended crucible by a friend and will recommend them to anybody wanting to sell. 10/10
5/5
GoogleGreat service and support. I must call out Beth Norman who went above and beyond helping us through the process and providing support on moving things through as quickly as possible.
5/5
GoogleGreat service, staff are polite and always helpful.
5/5
GoogleGreat service and very good communication! I would definitely recommend this company and Samantha was particularly good!
5/5
GoogleNew rental in a new city for us. Crucible communicated well and helped us to get proof of rental in time for our kids' school applications.
5/5
GoogleFriendly staff, always kept us informed with the progress of renting the house we are currently in. Quick to respond to any questions that needed answering.
5/5
GoogleGreat In-person Serive but it might take a few attempts to call them but overall great service
5/5
GoogleExcellent service from start to finish, can’t thank the team enough for pushing all parties involved to complete the sale. Was always easy to contact a member of the team and all queries were dealt with quickly.
5/5
GoogleBeen renting for 5 years and the service I have recived has been excellent. Any issue we had was resolved Instantly. I would like to mention Helen wordsworth who moved us in 5 years ago and to this day she has been absolulty fantastic and a …
1/5
GoogleTerrible communication from the lettings team. Not picking up phone calls, slow response time and poor communication with their own reference team.
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