Trusted Agent profile · Biggleswade
★★★★★
247 reviews across 2 platforms
7-9 High Street, Biggleswade, SG18 0JE, SG18 0JE
Taylors's office in Biggleswade, at 7-9 High Street, is rated 3.4 out of 5 across 247 reviews on two platforms, including 102 Google reviews rated 4.6.
Every review we hold for the Biggleswade office, from every platform, shown as written. First names only.
5/5
GoogleMillie you’re a star! Millie has been our contact to fix all our housing problems and she’s been incredible through out! Very quick to get the problems solved and updates us all the way through! Couldn’t fault her 5/5 stars all around!
Thank you for taking the time to leave us this amazing 5* review Skye. Kind regards Lucy, Customer Relations.
5/5
GoogleWe recently bought through Taylors Biggleswade. The team were always easy to be in contact with, Santino was really helpful throughout purchase and quick to help with any queries, thank you again!
Thank you for your excellent 5* review and kind words of our dedicated team Victoria. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI was in a very difficult situation…
I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.
5/5
GoogleTaylors steered my mums house sale through some tricky times during the covid pandemic. It was a long road however Taylors were always at hand to answer questions, come up with solutions and always offered a friendly ear when needed. On the day of the move Vicky was on hand, keeping us updated with the progress and stayed around until everything was done and dusted. We really have appreciated the hard work that went in from start to finish. Would recommend.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleMason at Taylors in Biggleswade has been so incredibly helpful during my house search. He has been friendly, understanding and very professional throughout. His follow up calls and his knowledge of the local housing market were both excellent. Can recommend!
Thank you for taking the time to leave us this amazing 5* review and recommendation Gill W. Kind regards Lucy, Customer Relations.
5/5
GoogleThank you for making the letting of my house so easy. Samantha was an absolute gem and did everything to make the whole process so easy. Will certainly be back again if I need their services in the future.
Hi Bernadette, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
5/5
GoogleTaylors were committed and determined to get our house sold for us! All of the team worked together to support us in the journey from the start to end. They checked in weekly, listened to our opinions and feedback and supported us throughout.
Thank you so much for your kind words! Our team at Taylors is dedicated to providing the best possible service to our clients. We are thrilled to have helped you successfully sell your home and are grateful for the opportunity to work with you. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotIf I could score less than one star I…
If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine
5/5
GoogleCorey was super attentive and made sure that our oven repair was carried out and we were happy with the outcome. Really makes a difference to have a caring and attentive managing agents! Thank you!
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIrresponsible and cheating Taylors Letting Bradley Stroke
I had a nightmare experience with Taylors Lettings Bradley Stroke branch the past 7 months.Taylors letting agents - Daniel Roberts haven’t bare his responsibility to discuss with my tenants about the moving out date and procedure, finally the tenants return us a poor condition property to us even we did an inventory report at the beginning which presented was totally clean and tidy. In the process, we show all the photos evidence but Taylors don’t deal with this, just ask us to communicate with the tenants by ourselves, finally we can’t come up a result. I have a question why I have to pay money to do that inventory report at the beginning ???So the tenants rised a dispute to MyDeposit (is a private company, not under government deposit system). We submitted all the photos evidence and the invoices which paid money to cleaning company resume the property clean. Taylors - Paul Maxshall (Deposit manager) said that will need about 3th month time for the result and I will get an email from MyDeposit of the result and I can say of the results. But finally I got no summary report even nor email from MyDeposit of the deposit issue. In between actually I was very hard can reached Paul and his team on phone and his reply email… so they just ignored me and the file closed by silence. So I tried to communicate with MyDeposit but unfortunately again, Taylors signed in itself as the registered person even I the landlord, I can’t ask the details and process of the issue. MyDeposit told me to ask Taylors to put me into but Taylors just keep ignored! I felt really frustrated, it was wasting my time to follow the case with no way and extremely bad experience to deal with Taylors and I can’t even get back the claim money I should have.Taylors Bradley Stoke is not responsible and a liar!!!
5/5
GoogleGreat teamwork between Santino and Ryan. Always eager to go above and beyond to deliver exceptional clientele service.
Thank you, Patience, for your wonderful feedback! We're thrilled to hear about the great teamwork between Santino and Ryan and their dedication to delivering exceptional customer-centric service. Your kind words will be shared with the team as we continue to strive for quality and reliability in all we do.
1/5
TrustpilotI deeply regret not reviewing this…
I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.
5/5
GoogleA huge thank you to Paige at Taylors in Biggleswade. She was so helpful, nothing was too much bother and she exceeded our expectations with her knowledge of the local area.
Emily, it’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleSpoke to Miladh in regards to getting some advice on a mortgage. Miladh was very informative and was very happy to answer any questions that I had. He then referred me to his colleague Nikita both of them helped me during my buying process. I can highly recommend Taylors.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleSpoke to Miladh in regards to getting some advice on a mortgage. Miladh was very informative and was very happy to answer any questions that I had. He then referred me to his colleague Nikita both of them helped me during my buying process. I can highly recommend Taylors.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleBoth George and Santino were a pleasure to deal with. George was knowledgeable and came prepared which was great. Would happily use them again in future for viewings and valuations.
Many thanks for your fantastic 5* review Yasmin. I will of course pass on your kind hearted words to our Biggleswade branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleHave to say that from the moment I contacted Taylor’s in Biggleswade re selling our property, Andy was excellent. From coming to value our property, helping with advice and getting our house on the market speedily when we found a property to buy more rapidly than we had anticipated, he was there for me. Always patient with my questions and prompt to respond to my calls. Cannot praise him and his colleagues highly enough. He has given me confidence that he will be there to support me through the whole process. Thank you.
5/5
GoogleAs new tenants my partner and I were very impressed with the efficiency and helpfulness of the team. From arranging viewings, signing an agreement and assisting with every question we had (No matter how relevant it was to them) once we had moved in, Taylors were on hand every step of the way to explain the process. Response times have been brilliant and Rebecca Wallis has been very accommodating and helpful to us in our first home.
Thank you Victoria for your 5* review. It is great to see that our team were able to help you find the perfect home and that you were very happy with the service provided. Kind regards, Scott
1/5
TrustpilotIf I could give them zero I would
If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law
5/5
GoogleWe recently had a viewing on a property and was met by Mason who showed us around. We found him to be very pleasant and knowledgeable on the property we were viewing. The service that we have received from Taylor’s/Mason has been second to none. Would definitely recommend.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleSuch a pleasure to work with!!! Recommend Ethan for anyone looking to sell their house in Biggleswade. Such a personality, never met an agent like him. Thank you, Ethan!
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFantastic Lettings Team at Bedminster
Fantastic Lettings Team at Bedminster. Friendly, charming and accommodating. Superb team. Vicki was amazingly accommodating by going above and beyond her duties for our viewing, which we are most indebted for. Taylor (yes that right, am not making it up) of Taylors is charming and informative, keeping us updated through the whole process and providing myself and my wife peace of mind. Lauren friendliness made us feel welcomed when picking up the keys. We were given a wonderfully lovely Welcome to Your New Home Gift Box that contained several delightful treats. Overall, a most first rate team with faultless delivery of customer service skills and a complete joy to interact with. Thank you everyone for all your hard work throughout.Mr & Mrs Williams of St Ann's
5/5
TrustpilotHappy Tenants
Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.
1/5
TrustpilotAbsolutely the worst estate agent I…
Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!
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