Connells Dunstable reviews

★★★★★ 1/5

Google

I had a viewing arranged for Saturday and the agent didn't turn up. No text, no call, no email to say it is not happening. Called the office, left voicemail as the lettings team is not in on Saturdays. No call back since then. I have called on Monday to rearrange the viewing, it went to voicemail again. And on Monday evening the property is showing as let agreed. That was money and time not well spent. Definitely not recommending this branch.

Kata · 17 February 2026

★★★★★ 5/5

Google

I know there are good letting agents, but Yassir is special. I wanted to move as soon as possible. I found an apartment I like, but the landlord wasn’t forthcoming. Yassir went out of his way, showing me apartments that aren't even listed yet so I can be a front runner. This guy is fantastic and deserves a standing ovation!

Aphiz · 17 February 2026

★★★★★ 5/5

Google

Hi About a month ago we approached connells. It was a wonderful experience with Joey. Joey was a good person who explained everything to us. Myself and my husband ( Linju) we had conversation with Joey many times. We got a full support from him, I hope you are remembering us and the issue we faced . We are also cannot forget that experience and time we spend for this property. The way you are handling the customer, how you are handing over the key and mostly what a clean and wonderful arranged house you are giving to a new tenet it was fantastic. I hope you will read this message also I am wishing you a good future in your Job, you may get Lots of awards and rewards. Good luck.

REEJA · 4 July 2025

★★★★★ 5/5

Google

We just got the keys of our dream house today and I am truly grateful to Rick and the whole team that helped us. Our case was not easy and Rick went above and beyond to try and get a mortgage offer and I honestly think that his professionalism made the difference. I had an amazing experience, the team was always patient and ready to help with any little enquiry I had, therefore I really recommend them.

Alexandra · 1 May 2025

★★★★★ 5/5

Google

I recently had a fantastic experience with Connells Dunstable Estate Agency while searching for our dream home. The team, particularly George and Will, went above and beyond to show us as many properties as possible, helping us narrow down our options and find the perfect fit. In addition to property viewing, we also consulted multiple mortgage advisors in the area. Out of everyone we encountered, Rick truly stood out. Not only did he provide us with the best deal on the market, but he also made himself available 24/7, ensuring we had assistance whenever we needed it. His dedication and willingness to help were greatly appreciated. The overall service at the Dunstable branch was excellent. We always felt welcomed and supported throughout the entire process. The team consistently provided the help we needed, making our experience enjoyable and stress-free. I would highly recommend Connells Dunstable to family and friends, and I would not hesitate to use their services again in the future. Thank you, George, Will, and Rick.

George · 11 March 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

Really good experience letting my first property on my own. Everyone I spoke to was very helpful, especially Joey - when I originally enquired I was told the property may be let, but would call me back if anything changed, and (unlike many other estate agents) he did call me back. He arranged a viewing, explained everything very clearly and always answered any questions I had. He was always happy to help, great communication, would highly recommend this branch. Thank you

Sophie · 24 June 2024

★★★★★ 1/5

Google

I moved in yesterday and they made no effort to make sure that I was settled in. It was just "we finish at 2 on Saturday and we won't be available on Sunday either". So, what was I supposed to do? Sleep in a cold apartment in January when there's no electricity? I had to call someone else and pay them in order to get things working on the day. I didn't like their dismissive attitude. They had no hospitality or desire to help. Thank goodness I had somewhere else to sleep that night.

Vrishni · 17 January 2026

★★★★★ 4/5

Google

We used Connells to act as our agents to sell our property in Dunstable. We also had another agent at the time too. Unfortunately Connells did not sell our property however I would like to make a mention to Luke, one the agents there. He came to our property initially, took pictures and even came back as he wasnt happy with them and re took. His customer focus is superb. Whenever I spoke to him he was always informative, pleasant and very re assuring. Not just that, he is very polite and courteous. He is a credit to Connells and if anyone else out there needs a customer focused, customer centric salesperson then Lukes your man.

Ian · 17 January 2026

★★★★★ 1/5

Google

Went into the office in August expecting a professional valuation, was given a half hearted response and price based on a few photos on my phone and given a ridiculous management fee with no real explanation of what they would offer for the charges. Said I was not going to go ahead and have received nonstop calls ever since. I had asked to be removed from their system and directly asked Mihai Vilceanu the lettings manager to please stop calling and to remove me but clearly this has not happened as I am still receiving calls weekly telling me they have “lots of landlords renting out properties”. Baring in mind I initially came in as a prospective landlord,I’m not entirely sure how this has translated into me now being someone looking to rent, nor why connells and particularly Mihai seems unable to listen to simple GDPR requests to be removed. I asked for his managers details today for a form complaint and he refused and said the only way for me to make a complaint is for him to send me the form via email. I pointed out I was asking them to not contact me and the whole point of that was to also include not sending me emails and he laughed. Appalling customer service and clearly an inability to listen. Dread to think how they would have looked after my property.

Alexandra · 26 March 2024

★★★★★ 1/5

Google

I listed my home for sale with another local and very good estate agent (not Connels) and have been contacted very aggressively since by the Dunstable Branch who have my details from a previous enquiry over a year ago. This included a cold call visit to my property to offer services and telephone call. Both times I advised I'm not interested. Complained and instructed my rights under GDPR to have my details removed and no more contact and have since received two marketing emails. An email has been sent twice to request why am I still receiving contact and have had no reply. A formal complaint will now have to be made next to the necessary bodies, when this could have been easily rectified by ceasing contact when asked. Connels feel that they don't need to take no for answer and ignore requests even when I protected by law. I'd be very careful in engaging with this branch or Connells over all as there externally aggressive in there sales / marketing tactics and do not understand basic requests or GDPR Law. There are very good and other professional Estate Agents to use who I would strongly recommend them instead.

Kevin · 15 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Google

We agreed to pay a re-letting fee after giving notice due to personal reasons, but the agency failed to find new tenants and the letting agent even told us our property wasn’t “important enough” compared to the one next door. Now they’ve kept our entire deposit despite our cooperation. For 2 months I have been passed from one agent to another, and been told “somebody will get in touch”. Our property agent almost hung up on me every time I was calling. Very disappointing service, lack of empathy, and unprofessional!

Alina · 1 November 2025

★★★★★ 1/5

Google

The agency completely FAILED to respect the agreement we had. Even though we mutually agreed that I would leave the flat two months earlier, they DID NOTHING to find new tenants and now they are KEEPING THE DEPOSIT. They rely on the fact that if you want to GET YOUR DEPOSIT BACK, you have to TAKE THEM TO COURT. For anyone reading this, STAY AWAY from this agency. They do NOT respect agreements, they are friendly only until you pay the deposit, and after that they stop responding and NEVER keep their promises.

Ovidiu · 25 October 2025

★★★★★ 5/5

Google

We have used dunstable Connells to both sell & purchase a property. They have been extremely professional, friendly & , helpful at all times. Always willing to take the extra step! Everyone is always there to try & sort out any queries you may have. I would recommend Connells to any buyer or seller for an extremely good service. A great confident & friendly team. Thanks to everyone especially Lee Oliver & George (who always makes us laugh) they have finally seen us across the line after a very stressful 18months (trough no fault of theirs) We are extremely grateful to all they have done & Al the help we received. THANKYOU TO EVERYONE AT DUNSTABLE BRANCH OF CONNELLS. JACKIE HUNTLEY

Jackie · 27 November 2023

★★★★★ 5/5

Google

Initially opted for a cheap version, who did absolutely nothing but will still expect to be paid, and then decided to bite the bullet and pay the going rate. The team at Dunstable Connolls were really helpful and proactive from the off. They gave us a realistic valuation to aim for, and that's exactly what we ultimately got. We had lots of viewings and they kept coming too. Special shout out to Lee who has supported and guided us through to exchange. It's taken us a while to get here but, we're now in a position to move on to the next chapter. Thanks guys!

Gary · 23 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

Huge thanks to Lee, Oliver and the team at the Dunstable office. Buying and selling property is known to be challenging. However the customer care afforded to me was outstanding. They were with me every step of the way through my …

Kathy · 18 April 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 5/5

Google

I had a great experience letting with connells. Joey was very helpful and the process was smooth. There is also easy access to their service. Many thanks to the team. Will recommend connells.

Abimbola · 18 April 2025

★★★★★ 3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024