Avant Homes North East Catterick reviews

★★★★★ 5/5

Trustpilot

Excellent Team Member - Louise Fell

Today, we had the pleasure of meeting Louise Fell, an Avant representative at the Jackton Green Development. We showed up half an hour before our appointment but Louise welcomed us right away. Not only is she professional but she has a very friendly demeanour which is essential when selling a home to prospective buyers. Given the fact that buying a home can be one of lives stressful occasions, it is essential to build a rapport with the potential buyer. She is very informed of the site, giving important advice on the property and even providing a contact for a mortgage advisor. She has gone above and beyond and it is clear to see that she has a passion for real estate. Recently, when looking for a property, we have come across salespeople who behaved in different ways and unfortunately we felt like a nuisance most of the time. A robotic approach to merely show the property, offering next to no explantion of the benefits of buying with them and other important considerations. On the other hand, Louise was patient and kind, answering every question making us feel reassured. Given the fact that a salesperson is a representative of a company, Avant is very lucky to have such an employee. Louise is a breath of fresh air and if we decide to buy from Avant homes, she will be the advisor for us and any friends that are looking for a new home.More often than not, it can be difficult to write a review, however, we couldn’t leave her efforts unnoticed. Thank you Louise for all your help and we hope to see you in the future.

RP · 12 July 2024

★★★★★ 5/5

Trustpilot

Sandra Scott has been Outstanding and…

Sandra Scott has been Outstanding and Amazing (Westwood Green Willington Avant Homes).Sandra has gone above and beyond our expectations making sure we were totally satisfied and happy with the process of building our new home and keeping us updated at all times.Sandra has been very professional and has explained everything thoroughly to us in a very relaxed and friendly environment. We could not have been happier with our experience so far, Buying a house can be a very stressful experience I am stress free and my young daughter and I are so excited to move into our new home and our new beginning at Westwood Green Willington.A very big thankyou Sandra from Mark and Anya

Mark · 12 July 2024

★★★★★ 5/5

Trustpilot

Avant - Bradley Point. Amazing work by Nick & his team

Fantastic job by Nick and his team at Avant Homes - Bradley Point. Always going above and beyond our expectations making sure we were satisfied and happy with how things were. Nick and his team work quick and efficiently having our back patio finished within less than 45 minutes of us making the call. Not to mention the high standards of the work they’ve done on the rest of the house. Blown away how immaculate the house was with all jobs professionally finished, leaving no stone unturned. We’re both extremely happy to have had Nick as our site manager making sure everything was complete to the highest of standards. Leaving us with our perfect dream home. Not to mention all snags were fixed within the week of reporting them.

Tyrone · 11 July 2024

★★★★★ 5/5

Trustpilot

Site visit to Easingwold.

We recently visited your site at Easingwold. The sales person was called Abbie. We were extremely impressed by the way she looked after us. Abbie showed us round a couple of the houses we were interested in, these weren’t show homes. She also showed us around the site and pointed out the plots for the houses we are interested in. Abbie was extremely knowledgeable about the site and even commended the site team, telling how good and efficient and hard working they were. Abbie should be commended for the way she interacts with her customers and her excellent knowledge of the role she has. Paul and Diane Todd.

Paul · 5 July 2024

★★★★★ 5/5

Trustpilot

100 stars for Nick

If I could give 100 stars I would. My move to Bradley Point has been super smooth and good fun. Bella and Vikki in sales are FABULOUS, super helpful and nothing is a problem. Then there is Nick he makes you feel at home instantly and is professional and goes out of his way to ensure you have everything you need. I can’t THANK YOU all enough for making my house move a smooth fun experience with help on hand instantly if and when needed. You are the best!!!

Miss · 5 July 2024

★★★★★ 5/5

Trustpilot

Louise Bhogal at Radfords Meadow

I am delighted to write this review for Louise Bhogal, who provided exceptional service during our new build house purchase. From the beginning, Louise made the entire process remarkably smooth. Her attentiveness to our needs and her caring nature, especially towards our child, Bertie, truly stood out.Louise was always available to answer our questions and address any concerns we had, making us feel confident and well-supported throughout the journey. Her professionalism and friendly demeanor made a significant difference in our experience. We couldn’t have asked for a better sales rep and highly recommend Louise Bhogal to anyone looking for a seamless and positive home buying experience.

Hayley · 1 July 2024

★★★★★ 1/5

Trustpilot

Stay away from Avant

*Sales lady at Wilbur Chase was lovely, can't fault her. 2 family members have moved in within the last 6-8 months. The workmanship is terrible and after sales team are full of excuses! Numerous snags reported, and they are still ongoing. One contractor comes and says they can't do what needs snagging because they need another contractor to do something else. The second contractor then damages something else and it's 2 weeks waiting for a part to come. Staying in for contractors who say they're coming then don't turn up. Honestly, stay away from Avant.

Aimee · 1 July 2024

★★★★★ 5/5

Trustpilot

Customer Service - Radford Meadows

We are first time buyers that recently bought from the Radford Meadows site. We reserved in March and the plot was ready in June which was the date we were told from the start - so no delays! The buying process was smooth, we did have a few changes in sales advisors that meant we didn’t get updates for a short period of time but that was quickly rectified. The current sales advisor Louise has been a delight to deal with, in our experience she puts the customer first and still continues to check in on you even after completion.The site team we have interacted with so far have been great, all are super friendly and happy to help. We can’t comment on how quickly they deal with snags yet as we have only just completed. However neighbours have passed on positive experiences.

Lauren · 1 July 2024

★★★★★ 4/5

Trustpilot

AVANT homes Craigowl Law Dundee

The customer services manager on site (Angela) has been outstanding, always looking after us as first time buyers and ensuring that we were on the right path. No ask was ever too much for her. We viewed and enquired about Avant homes on site on several occasions and it was the arrival of Angela and her infectious enthusiasm, energy and relaxed demeanour that convinced us that this was the house for us.Sadly Angela was not on site for our move in day which could have gone better with no formal handover of keys conducted or the usual welcome ceremony conducted. Welcome box was left on door step with non welcome bow or introduction to our home. Left to enter property as doors were unlocked.

Alan · 25 June 2024

★★★★★ 5/5

Trustpilot

Wonderful experience with Louise

Wonderful experience with Louise. She pulled out all the stops to get us our home - Thankyou

Brad · 11 September 2026

★★★★★ 5/5

Trustpilot

Very welcoming & helpful!!

We attended the open day for the show home at Sherburn this afternoon. Sarah & David gave us a very warm welcome, incredibly helpful and knowledgeable. Our son loved the treats! Sarah was lovely and made sure to include our son in any discussions aswell. The show home is the best we've seen, the attention to detail and top quality finish were very noticeable. It's nice to see something that's not just the usual run of the mill new build!

Katy · 22 June 2024

★★★★★ 5/5

Trustpilot

Lewis Simms is a great Sales Advisor

I have been looking at various new built sites in Leeds and when I met Lewis Simms @ Avant development-Greenlock Place near Skelton Lake area, I felt very comfortable. He was really good to talk to, he was open & approachable to ask whatever questions we had. He always holds a pleasant smile which helps the potential buyers in feeling confident about the development and the whole process. I would highly recommend Avant homes to my family and friends and a sales advisor like Lewis is great asset to Avant. Thank you Lewis for all the help 🙏🏻

VP · 14 June 2024

★★★★★ 5/5

Trustpilot

Avant Homes - Sorby Park

The sales & completion experience was amazing. Olivia was always there through our sales journey to answer any questions or help resolve issues. Following completion any issues we had with the property were dealt with straight away - Big credit to Jade. The Avant team are great with communication and really go out of their way to find an answer. We’ve had external people review our home and even they’ve mentioned that the build quality was top notch.

Zee · 19 July 2024

★★★★★ 5/5

Trustpilot

Jake (Site Manager) @ Strawberry Fields

Despite having a delayed move into the house, Jake restored all our faith in Avant and has been nothing but outstanding in his service to look after us. He has been there to answer any questions, update us on any things that need doing within the house and checking in to make sure we are okay. If we ever need anything, Jake has been there! He cares about his customers and the work put in to all the houses. He is a top man! The builders on site have also shown this dedication to getting everything right. We love our home, especially because of the service given. Plot 28.

Alicia · 28 May 2024

★★★★★ 5/5

Trustpilot

Reservation with Abi at Croftside Quarter

We were at Avant Homes at the development at Croftside Quarter in Cullingworth. Today was the day to reserve a home and Abi stepped in at the last minute,even though it was a Bank holiday. Once again we were greeted by her cheerful personality and put at ease with a lovely cup of tea.All areas were fully explained, our questions answered, reservation made and documents completed.We look forward to future meetings with Abi with our homes progress.Many thanks Regards David & Angela Spencer

David · 27 May 2024

★★★★★ 5/5

Trustpilot

First time buyers at Cotchett Village, Derby.

We’ve just bought our first home at Cotchett Village in Derby. Louise was so helpful throughout the whole process, we were always happy to see her and she kept us reassured throughout the whole time, especially during our completion day as we had no clue what was happening!Since being in we are really happy with our little home. Despite living amongst phase 4 being built and other houses (literally next door and opposite) being finished for completion, we are not bothered by the builders or noise one bit. They are all polite and friendly and are always lending a hand. We feel the site managers and builders have gone above and beyond and exceeded our expectations of literally living on a building site. Having read 100’s of reviews about new builds and the bad rep they get, I was so nervous thinking what had we done! But after just over a month, our short snag list is being sorted and worked through so quickly we can’t keep up of who is coming in and out. I think it definetly helps having the builders on your doorstep Monday-Friday, so they’re always around to lend a hand. Tracy in the after sales team has also been so helpful in getting our snags sorted, and we definitely feel valued here. I would recommend buying a house on this estate to anyone based off the experience we have had!

Gráinne · 25 May 2024

★★★★★ 1/5

Trustpilot

Terrible builder - snags galore

Terrible experience - sales were terrible but we liked the house type and location (Mickleover in Derby)The build was okay, however the site management are USELESS! we reported dozens (nearly 100 snags) and all our neighbours are the same.A year on and we still have snags, including a major one from when we first moved in. The ‘customer service’ manager Nav is possibly the biggest joke of them all, trots around and is completely and utterly terrible. Sadly avant think he’s good! It’s cringeworthy how bad their customer service is!Avoid, despite their build layouts, go with another builder who is reputable and has decent customer service.

PrivateUser · 16 May 2021

★★★★★ 5/5

Trustpilot

Melanie was fantastic made the whole…

Melanie was fantastic made the whole thing smooth and super helpful and friendly

Adam · 7 June 2026

★★★★★ 5/5

Trustpilot

Really smooth reservation process

We have just reserved our home and are going through options for personalising it at the moment so we can't speak for the rest of the process yet, but our experience in Ruddington has been super smooth so far. We came in last minute and were given a tour of a couple of homes and decided to go for one as ours sold a couple of days later. The process of viewing and reserving has been smooth and Gavin has been especially helpful and friendly. The documents were all lined up and clear, despite having had the meeting over videocall as this suited my family better. We've bought a newbuild before and the reserving process was definitely far more confusing and difficult with the other builder. Thanks!

Gemma · 17 May 2024

★★★★★ 5/5

Trustpilot

Purchase at Cygnet Park, Newcastle

Recently completed on my purchase at Cygnet Park. Great experience and service from my sales advisor Lesley from the start and throughout. I received regular contact by email and phone to update me on the progress of my property. She was always quick to respond to any queries that I had. Site manager Keith and Michelle from customer care have been brilliant since completion. Any issues/snags I had (which have been minor) have all been rectified within 3 weeks of my first home visit. Michelle has checked in often to ensure everything is okay. Whilst Keith was fixing something in my home he made arrangements for some other workers to come out and sort some of the issues I had (they came round within 10minutes which was fantastic). All 3 have been extremely friendly, approachable and happy to help if I need anything. Thank you for making what can be an extremely stressful time, stress-free and exciting!

Claire · 6 May 2024

★★★★★ 5/5

Trustpilot

My visit was excellent due to the warm welcome from Abi and her knowledge

The marketing officer Abi was excellent, having previously provided other information via email. She gave a friendly warm welcome and even provided a drink as we were parched on a hot day at the end of housing development visiting. She answered all my questions and gave me lots of relevant information about the house styles, the phase of the development and other site information. She managed others visiting the site very well, as it was busy, whilst still meeting my needs. She apologised for not being able to provide some printed information as, through no fault of her own, her printer was not working. She has promised to forward them in the post. We were able to view the show home on site after our meeting and would say this was a very successful visit. This visit in total contrast to an earlier visit to another development in Skipton I would give 10/10.

Rose · 3 May 2024

★★★★★ 5/5

Trustpilot

Avant Homes

Avant Homes - Market Harborough Tens Lock. I purchased my new home with Amy at Tens Lock in Market Harborough, the whole process was amazing! Unfortunately Covid did delay the build but Amy kept me in the loop throughout the year! The customer serviced from Amy was outstanding!! on completion I met with Amy on site who handed over my keys and gifted me a beautiful Avant Home Move Box!! A lovely gift! Since moving into the property the site manager Lee has been FANTASTIC!!! he even helped me with my empty boxes! I had a slight issue with my Extractor fan in my kitchen, he was straight round to fix the issue! I have purchased a couple of New Builds before and I can honestly say Avant sale & site have been the best experience! Thank you Chloe

Chloe · 11 February 2021

★★★★★ 5/5

Trustpilot

Sarah Nicholls at Radford’s Meadows…

Sarah Nicholls at Radford’s Meadows development has been incredibly helpful with her friendly professional service and has been central to our journey thus far with Avant Homes. We were finally able to reserve our plot today and look forward to completing with the assisted move package. Sarah has been available to take out calls and has kept us up to date each and every step of the way . Thank you for taking a lot of the stress associated with buying and selling a property, away. We look forward to competing the journey with you !

FH · 27 April 2024

★★★★★ 1/5

Trustpilot

Avant homes Collingsgate

So my previous review was very positive about Avant homes however 10months later I am still awaiting for the faults to be repaired. I am being avoided by the customer care team who doesn’t seems to be bothered about people that moved in 10 months ago but then move on to the ones that recently have moved in. I am so gutted about how Avant decided to treat customers that spend more than £300000 on the house. I will definitely not leave it like this, I will be taking this further as i want people to be aware of it! The customer care team lies to your face and then tries to make you look bad. I am warning new buyers that for the first 4months you will receive good service then after that you will regret that you have spend so much money on a house that have more faults that you can imagine. From an unsafely fitted gas hob, to broken toilet flushes in two bathrooms. When you call them they avoid you! And I am not the only one in Collingsgate there is a chain of people that purchased houses on this estate and now regret it. So disappointed and definitely won’t leave it like this! Outstanding service from start to finish! My husband and I bought an Avant home at Collingsgate, and I must admit that we have never met such an amazing team of people. From the sales team Stephanie and Melanie has been absolutely amazing, giving us regular updates and dealing with our solicitors (which wasnt easy), we have moved in to the property just in time thanks to the ladies, even now i am having regular calls from the team to check if we have settled in, then the after sales team Lauren and Claire and the site managers Paul and Richard, they deserve 5 star review. I will 100% recommend this developer to everyone as comparing to others, these guys stand out. A big thank you especially to Stephanie for being an amazing support throughout the stressful time. Thank you once againWe are delighted with our beautiful house.

Natalie · 20 January 2021