Trusted Agent profile · Catterall
★★★★★
1,065 reviews across 1 platform
Preston Lancaster New Road, Catterall, PR3 0HL
Anwyl Homes's office in Catterall, at Preston Lancaster New Road, is rated 4.6 out of 5 across 1,065 reviews on 1 platform.
Every review we hold for the Catterall office, from every platform, shown as written. First names only.
5/5
TrustpilotQueens Meadows
Queens Meadows - Shavington Crewe.Can't be thankful enough the house is stunning Neil & Sam have been very helpful and can't thank them and all the lads on the site for their help in getting set up in my new home! ⭐⭐⭐⭐⭐
Hi Jason, thank you for this review about our Queens Meadow development, we wish you many years of happiness in your new Anwyl Home.
5/5
TrustpilotI had Richard Nelson over today to do…
I had Richard Nelson over today to do some snagging, He did an excellent job and went the extra mile and gave me some additional advice which I am very grateful for.
Hi Oliver, thanks for leaving this review about Lee and how he went the extra mile for you, all our team work hard for our customers, thank you!
4/5
TrustpilotThe Fairways Handforth
Positive: Isaac who's on the site is very helpful, patient and committed to helping us to arrange and follow up on the repair of defects in the house. Sarah from the Sales team is helpful and friendly as well as she's patient working and giving advice upon our move-in. Friendly site and sales team in general.Negative: The whole new building estate lacks lighting at night.
Hi, thank you for taking the time to leave this review, it was good to hear how helpful the on site team have been. As the Fairways is in a bat conservation area the amount of lighting we have been able to install has been restricted. We hope this helps explain the situation for you.
5/5
TrustpilotJosh Hough customer service technician
Extremely helpful, going above and beyond. Good quality of work
5/5
TrustpilotCustomer care visit
Chris was very polite took great care and did a professional jobAnwyl should be proud of him.
Thank you for your lovely review about one of our Customer Service Technicians, Chris. We have passed your comments on to him and it is much appreciated, thank you.
5/5
TrustpilotPaul and Richard were brilliant did the…
Paul and Richard were brilliant did the job and cleaned up
Hi, thank you for your review!
5/5
TrustpilotChris Appleton did our corrective work…
Chris Appleton did our corrective work for us, he was amiable and professional. He went out of his way to provide us with excellent results for the house, in a timely manner, and was pleasant to have in our house.
Thanks Ed
5/5
TrustpilotThe customer service technician Chris…
The customer service technician Chris Appleton, was very polite, friendly, professional and worked really hard all day to finish the tasks required. He was very mindful of working from home and being on meetings. I can’t speak highly enough of him. Thank you
Hi Melissa, thank you for your review of one of our Customer Service Technicians, Chris, he really appreciated it.
5/5
TrustpilotPaul Higham was lovely from start to…
Paul Higham was lovely from start to finish. Really professional and ever so friendly!
Hi Miss Paterson, thank you for taking the time to leave this review about Paul, all our team work really hard for our customers so it's great to receive the positive feedback, thank you!
5/5
TrustpilotPaul and Richard have recently been and…
Paul and Richard have recently been and replaced the utility room door and I think they have done an amazing job. Along with their professional work and communication they are to amazing tradesmen
Hi Alan, thank you for your review about Paul & Richard, they really appreciate the feedback.
5/5
TrustpilotLee Reynolds
Lee Reynolds, the customer service technician came to fit a new door on our dishwasher as we’ve had some issues with it. He did a great job, worked quickly, tidily & efficiently and it’s been in perfect condition since. He was easy to chat to as well which is lovely when they’re in your home. Thank you!
Hi Alannah, thank you for your review about Lee and the work he did in your home, he really appreciated it.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish, welcoming from my first visit, the help to move scheme was invaluable, moving house is always stressful but it wasn't anywhere near as bad as it could've been with the help of Debbie and Ian and the teams behind them and still helpful after we'd moved in.Thank you
Hi Alison, thank you for your review about our team at our Cross Fields development, they all really appreciated it!
5/5
TrustpilotGreat service from engineer
Peter was polite, courteous and ensured I knew exactly what he was replacing and why.
5/5
TrustpilotIsaac is great
Isaac is great, quick and efficient. Got everything done reallyHappy with my new home.
Hi Katie, thank you for your review about Isaac and great to hear how happy you are with your new home! We wish you many more years of happiness in your new Anwyl Home!
1/5
TrustpilotVery bad quality of a new home
Very bad quality of a new home. All the doors are look like second hand and all the nail of the door have not been sanded before painting. I have been waiting for a broken door since last September. Today, they come to install a new door, but they said they order a wrong door and don't know when the new door will come. What's a JOKE!
Hi Ronald, we are so sorry to read this review and see how you feel. At Anwyl Homes we place a high priority on the quality of our homes but also our Customer Service, so it is disappointing to hear how unhappy you are. We did ask you for more information in order to investigate this further but to date have not received a response.Please contact our Customer Services team on 03300 244955 or at customer-care@anwyl.co.uk and they will be happy to help you.
5/5
TrustpilotCreaky Landing…
Paul and Josh came to repair a creaky landing. They were very courteous and tidy and explained what they were doing. They made sure that we were aware of any safety issues. We are very happy with the work they did.M & AAG
Hi Arlene, thank you for taking the time to leave this review, Paul & Josh really appreciated it.
5/5
TrustpilotPete visited on 31July
Pete visited on 31July @ FairwaysAbsolute Gem His tech skills were above and beyond.Great mannerism & demeanour.Really professional person.Quality of build works, he carried out were top notch. Excellent craftsmanship works done by Competent Pete.. Loads of thanks
Hi Zahra, thank you for your kind words about Pete, one of our Customer Service Technicians, it's great to read how much his skills were appreciated, thank you.
5/5
TrustpilotCustomer service technician …
A customer service technician came to repair holes in the plasterboard made when the electrician when rectifying a small problem. The technician had a lovely manner, bright and cheerful, he proceeded to fill the holes in the plasterboard making no mess.
4/5
TrustpilotI had a positive experience with Lee…
I had a positive experience with Lee Ashworth. He arrived earlier then I was advised by the booking team but didn't mind waiting a few minutes whilst I finished up a call. He was friendly and explained the work he had done and why. He quickly resolved the problem he came to attend and left the area tidy/as he found it.
Hi Sacha, thank you for your review and we're pleased to read our Customer Service Technician was able to sort the problem for you, sorry he was earlier than anticipated, our team will always wait until it is convenient for you.
5/5
TrustpilotExcellent work by Anwyl’s Peter Giddins.
Had a visit from Pete Giddins today to fix a couple of doors. He was prompt, courteous and very efficient in his workmanship. A pleasure to have in our house. His work was completed to our full satisfaction. He is a first class ambassador for Anwyl Homes.
Hi Bill & Elaine, thank you so much for leaving this review about Pete, we immediately passed your comments on to him and he was made up! Thanks again.
5/5
TrustpilotAmazing job done
Amazing job done, updated all through out his time at my property finished to high standards and cleaned up after himself.
5/5
TrustpilotLee Ashworth makes you feel very…
Lee Ashworth makes you feel very comfortable when he’s in your home; clearly works very hard and keeps you informed throughout the task how it’s going.Unfortunately we still have lots of snags that have not been completed over 10 months after moving in. This is very disappointing.
Hi, thank you for the review about Lee, this is great feedback for him to receive. We're sorry to read you have other issues outstanding, please contact Customer Services on 03300 244955, or by using the webform on our website, and your dedicated Customer Service Coordinator will be happy to help.
5/5
TrustpilotAnwyll Service Tecnician …
Josh was very polite and professional and did an excellent job.Thank you
Hi Tanya, thank you for your great review about one of our Customer Service Technicians, Josh, much appreciated!
5/5
TrustpilotGreat after care - Lee
We’ve had Lee complete a few jobs since moving in and he’s always done a great job. Takes care in what he does and always goes the extra mile.
Hi Dan, thanks for this lovely review about our Winnington Place team!
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