Anwyl Homes Catterall reviews

★★★★★ 1/5

Trustpilot

Shocking company and house!!!

I bought my house in late 2018, I reported several issues to the site manager George and the salesman Steven, and when they left, I reported further problems with Pete, the site manager. All reports were meant to be recorded. PROBLEMS WITH HOUSEI have had a leak in my roof from day dot in my main bedroom, family bathroom, and bay windows. Initially, they came out to fix the problem, but they are still leaking! My back door has a leak which they came to fix, replacing damaged skirting boards but not fixing the door and so my skirting boards are yet again brown and swollen with large lumps of plaster missing where they ripped them off the first time. I have a large brown stain on my bedroom ceiling from a leak that now drips on my bed. And the brown stain on the bay window from a leak and my bathroom ceiling yet again another leak!!!!!!!!Furthermore, I have lost a roof tile that fell (NOT IN A STORM), and it hit the front of my car and caused over £1500 worth of damage which they are not willing to cover! And they did not help me replace that tile either!. Yet again, I have had a further two tiles fall from my roof, hitting my partner's van and causing damage. Not only that, it nearly hit the current site manager as it fell!!!!!! My roof is not just upsetting, but whenever there is a slight wind, I panic, thinking it will kill someone. I have tried four independent roofers, and no one wants to touch my roof. So how am I meant to make it WATERPROOF and SAFE!!!!!!Also, from day dot, I have complained about the amount of noise from my attic. It keeps me awake at night like someone is whipping a bit of hard wire against the walls !!!!! This happens in very mild winds. They promised me they would look at it, but they haven't bothered.I may be out of the two-year warranty, but the complaints I have put in began way before the two years and yet NOTHING!!!!! I had Greenough roofing come fix my bay windows twice but were unsuccessful. Although Greenough roofing put the roof on they are not willing to help me either.I have tried to go through NHBC for the worst leak in my bedroom where it was dripping in. they said as that particular leak was below £1700, it had to come out of my pocket!!!!!!!!!!! I had to pay £1500 of my own money to get this issue fixed on not a four-year-old house!!!!!!!!!!!!!!!! This should not be happening to me. I have put m life savings into this house, and yet it is still costing me money that I should not be spending on the house this old!!!!!!!!I am so upset with this company and my house. I work nights and the noise from the attic affects my sleep which in turn affects my job, I have an autistic boy who is on medication to sleep and yet it keeps him up at night with the noise, and he tends to also stress about tiles falling on his head! I am super stressed about these issues I have reported over and over again and no one wants to help me. I would definitely get an independent builder in to check your house before purchasing it as this company do not care about who lives in them and what issues they may have in the future when funds have been passed.

Miss · 8 March 2022

★★★★★ 5/5

Trustpilot

Lovely home

We purchased our new Anwyl home last September and absolutely love it. We part exchanged our old home, and although there were some hiccups with us needing to get certificates for gas/electric, it was a very smooth process. Carol (sales) was fantastic throughout and still is! Jack and Jonathan (site management) have just been wonderful.

Francesca · 11 April 2024

★★★★★ 4/5

Trustpilot

Snag fixes

Richard Nelson came to mine yesterday to fix some snags. He was professional & friendly. Only feedback is the list given to him, didn’t provide enough details, so we had to figure this out together. It would be helpful if the customer support team provided the pictures from the snag report for the technicians.

Anonymous · 30 April 2024

★★★★★ 1/5

Trustpilot

If I could leave - stars then I would.

I advise anyone wanting to purchase a property with Anwyl Homes to stay WAY clear, especially at the Llay site within Wrexham! We are currently in the process of purchasing and have been promised things that they have been unable to follow through with and Head Office along with the site are now attempting to make out that we are lying about this particular promise. Unfortunately now, we are left to pick up the pieces which will be at an extra cost to ourselves as they are unwilling to take any responsibility of their actions. Absolutely horrendous company, let’s hope we don’t have a million others things wrong when we do eventually move in!

Emily · 22 February 2022

★★★★★ 5/5

Trustpilot

We have just moved into our new home at…

We have just moved into our new home at Crossfields Catterall Plot 60 and are really pleased with our new home, a special thanks to all the Site team Ian, Joe and all their Staff for their help, nothing has been too much trouble and they deserve every credit

Michael · 25 July 2024

★★★★★ 5/5

Trustpilot

Josh was super polite and friendly and…

Josh was super polite and friendly and rectified the awful paint job on the front door and frame.It’s now looks clean & new

Gina · 17 February 2023

★★★★★ 5/5

Trustpilot

Excellent service from Jason and Jan

Excellent service from Jason and Jan from Alexandra Garden. They both are very helpful and patiently explain everything we need to know throughout the whole process. They responded to emails and calls quickly. We are very happy with their brilliant service.

Vion · 25 November 2024

★★★★★ 5/5

Trustpilot

Great work by Josh!

Josh Hough did a great work with completing some remedial works on the staircase landing. Very friendly and professional.

Sylvester · 30 May 2026

★★★★★ 5/5

Trustpilot

Carol @ The Oaks at Rossbank

We’ve been dealing with Carol at The Oaks at Rossbank now, and she’s been absolutely amazing! From having us run back and forth to the show homes with samples to compare, communicating with us at every step of the way, putting our mind at ease when we’ve had questions, its been so good. As first time buyers, we’re so glad we went with Anwyl and had Carol helping us, thank you so much!! A & T

Adam · 4 August 2022

★★★★★ 5/5

Trustpilot

Rich and Lee were brilliant in…

Rich and Lee were brilliant in finishing off the issues with our bedroom flooring, never any mess left behind either, thank you!

Shannon · 11 March 2023

★★★★★ 5/5

Trustpilot

Lee Ashworth visited today at Fairways

Lee Ashworth visited today at Fairways. Absolute ace at his job! Apart from his booked works, he helped me sort out few other issues and gave me valuable information abt house related matters. He is an absolute genius.. pleasure to have him visited here today.. thanks v much

Zahra · 30 July 2024

★★★★★ 5/5

Trustpilot

Kelly, Scott, Keith and Sophie - Winnington Place

Kelly, Scott, Keith and Sophie have all been great, any problems we have they have sorted! In particular, our heating wasn’t working properly and we rang Keith and he was here in 5 minutes to sort it. This shows how much they care and how they will go above and beyond.They have all been very attentive and helpful. We would highly recommend!

Emily · 16 October 2023

★★★★★ 5/5

Trustpilot

Efficient and good quality work

Chris was extremely efficient. He discussed exactly what he was going to do and completed all of the work to a high standard.

Mel · 29 January 2023

★★★★★ 5/5

Trustpilot

Thanks Lee Ashworth

Thanks Lee Ashworth Carried the work out professionally & left without any dust, thanks Lee 👍

Andy · 21 August 2023

★★★★★ 5/5

Trustpilot

Respectful in your property

Respectful in your property. Quality of work excellent.Friendly and on time.Thanks Richard josh and paul

Mrs · 9 September 2023

★★★★★ 5/5

Trustpilot

Anwyl Richard Nelson has just been and…

Anwyl Richard Nelson has just been and sorted a problem we had and has completed it in a very professional manner also very courtesy and explained what he had come to do . HE was such a lovely gentleman and also thanked us for looking after him. HE did an excellent job just give him a big thank you

Joan · 12 December 2023

★★★★★ 1/5

Trustpilot

Update from my review in September

Update from my review in September for Alexandra Gardens… not great! We love our home but the finish is not up to merchantable standard and our snag list has been ignored now for over a month. We have emailed multiple times and been ignored, we are seriously disappointed with their attitude and have been told multiple times that our kitchen cupboard door would be replaced but we have only seen one person come to paint a door!We also emailed about a health and safety/fire issue regarding a dodgy vent that they had fitted… we were told to contact customer care. No concern whatsoever for our well-being, then it sparked on an engineer. Luckily we’ve had it replaced by a very helpful staff member who showed up before their unhelpful email had been sent!

Hannah · 25 November 2021

★★★★★ 5/5

Trustpilot

Richard Nelson from Anwyl attended to…

Richard Nelson from Anwyl attended to adjust the kickboard in the kitchen so as the dishwasher door could open.

Diane · 20 May 2026

★★★★★ 1/5

Trustpilot

We moved into an Anwyl home At Haygate…

We moved into an Anwyl home At Haygate Fields in September 2021 at least a month before our anticipated competition date. We were specifically told by site manager and sales representatives that we should provide a snagging list after 4 weeks to solve issues in the home. They deliberately said not to look for any issues immediately but to settle in and see over the coming weeks. After contacting customer service to see when the issue we have are going to be sorted, we were told that the property was sold as seen hence nothing will be looked at. Now this may not have been the developers plan but it is categorically what Anwyl’s representatives at the site informed us and one the pretences on which we purchased the property. Now I appreciate that the odd scuff on the wall etc comes under the “sold as seen” concept. But things like the ground floor toilet not working correctly, leaks on the ceiling of the first floor, no filling around ground floor flooring or in bathroom, garage door not painted, garage missing guttering, garage side door not completed (literally it just has the pink filling foam exposed to the elements - I can put my hand into the garage without opening the door). All of these we were promised would be sorted. All of these were reported to sales representative and site manager before we even moved into the property. These are all fundamental aspects of a house, and when paying for a house wouldn’t you expect these things to be sorted? Even when we moved in the garden fence wasn’t finished so it was just open to the neighbours for the first week - including nothing stopping members of the public just walking in to our garden. We would happily have waited a few weeks to complete but you seemed desperate to get us in. Therefore I would recommend to all of the future buyers to be very careful with the promises that you receive.Just an edit: that none of the issues have been sorted as of yet, and we reach out to site representatives weekly as well as us reaching out to customer services.

Sofiia · 18 November 2021

★★★★★ 5/5

Trustpilot

The team at Priory Gardens are amazing…

The team at Priory Gardens are amazing people from the delightful Steph and Sam (the girls in the sales office) to the kind assistant site manager Shaun. I can honestly say that the team have worked really hard on my behalf. I am very happy in my new home. Thanks guys

Susan · 20 May 2024

★★★★★ 5/5

Trustpilot

Building more memories

This is our first home with Anwyl and the plot we managed to grab is amazing. A little shy on storage space for a 4 bed house, however everything else is great. The builders Ian and Jacob are a great team and compliment each other well from what we seen. Very thorough in their briefs to us when we met them, and very helpful getting a few things sorted in good time.The girls in the Sales office, Carol and Linda have been nothing but helpful when they could be! Always a happy pair and always on hand to help. Not fully moved in yet, but can’t wait to settle and get ready for our first Christmas in the new house. Thank you The Wilson’s - plot 3,The Oaks @Rossbank

Shane · 12 November 2021

★★★★★ 5/5

Trustpilot

Great team at ‘The Fairways’ in Handforth (Anwyl homes)

We absolutely love our 2-bed Burton house at this site! Helen (from the sales team) has been approachable and friendly and has been with us every step of the way, from the initial enquiry to the day we got the keys. Gaz (site manager) is a legend. He has made sure that we’re happy with every inch of our new home and has ensured the work is of the highest standard. He’ll always work around our schedules and always puts a smile on our faces! Even though there’s a lot of building work happening around us, it doesn’t impact negatively on life in our new home as the site is so well-managed and the builders are so friendly and professional. Thank you to everyone at Anwyl - we love it here!

Sophie · 11 November 2021

★★★★★ 3/5

Trustpilot

Untrustworthy !

Myself and my Wife visited the Fairways site in Handforth in March 2021 and expressed a keen interest in Plot 122, the Appleton 3 bed detached, which is still on the Anwyl web site as not yet released.We registered our details and were told when the house was released we would be contacted. My wife phoned the company today to find out that plot 122 had been reserved by an Anwyl employee at head office.The courtesy of some form of communication to that effect would be the minimum I would expect from any company when looking to purchase a new home.This practise in my opinion is unethical and needless to say we will not be purchasing a home from Anwyl as they appear to be untrustworthy.

Ken · 3 November 2021

★★★★★ 4/5

Trustpilot

Professional paint technician

Chris is a good technician who patiently explains the process and has good workmanship. I highly recommend and appreciate his work attitude.

F · 26 January 2023