5/5
Excellent service!
Excellent service and Lee went above and beyond to ensure the job was carried out correctly.
Agent replied · 10 October 2026
Thanks Mike
Trusted Agent profile · Catterall
★★★★★
1,065 reviews across 1 platform
Preston Lancaster New Road, Catterall, PR3 0HL
Anwyl Homes's office in Catterall, at Preston Lancaster New Road, is rated 4.6 out of 5 across 1,065 reviews on 1 platform.
Every review we hold for the Catterall office, from every platform, shown as written. First names only.
5/5
Excellent service!
Excellent service and Lee went above and beyond to ensure the job was carried out correctly.
Thanks Mike
5/5
I moved into my Anwyl home in Sep
I moved into my Anwyl home in Sep 2025. This was my second house and loved the setup of Deva Green. I dealt with Dave & Matthew who were very helpful throughout the whole process of moving in and completing snags in a quick and efficient manor. I would highly recommend buying a Anwyl home as the quality and customer service is great.
5/5
Always the best technician :)
Lee is always a very professional and polite technician. He provides high quality service.
Thanks Vivian
5/5
Tony was great informative and gave me…
Tony was great informative and gave me great advice on my kitchen cabinets while fixing the issue.
Thanks Hannah
5/5
Creaking floorboards
Cannot praise and thank Richard and Lee enough for the work they completed over the past 2 days 👍 They were friendly professional and made me feel at ease. Certainly an asset to Anwyl. Thank you so much 😀
5/5
Winnington Place
Winnington Place, this is our first time buying a new build property and can honestly say, if we ever needed to, we would do it again. We moved to rented accommodation which took a lot of the house selling/buying stress out of the process and we could just enjoy the excitement of buying a brand new house. I know this isn’t suitable or even possible for everyone but it worked for us. Firstly we must mention Marie, Louise and Kelly in the customer service team (although Kelly has moved to another site now) these are the ladies you meet when you come to visit Winnington place and the show homes. These lovely ladies are friendly, genuine and honest. Very approachable and easy to talk to. And not a single pushy sales person in sight, hats off to you Anwyl for promoting this type of culture. A special mention to Marie who walked the majority of the process with us, we thoroughly enjoyed our ‘meets’ and your down to earth approach, a huge thank you to you.Secondly The Site team, Scott, Keith and Andy, these are the guys who look after you once you have moved in in terms of snagging, trades etc. We found then to be very efficient, nothing seemed to be too much trouble, they were all professional and easy to deal with, we couldn’t ask for a better site team.Lastly, we love the Lymm house style, the amount of room you get with this house is great value for money, we especially love the beautiful large open hallway upstairs. The garden is also a great size, ample room to extend/have a summer house/outside office and still have a good size garden. We would definitely buy an Anwyl home again, however I don’t think anyone would be able to prise this one away from us.
Hi Ged, Wow! Thank you for this review, we have passed your feedback onto the team at our Winnington Place development and they were so pleased. We certainly don't want to prise your home away from you but would be glad to welcome you at any Anwyl Homes development in the future!
5/5
Victoria Mills - Holmes Chapel
Fantastic experience from start to finish!As a single parent, moving to a new home initially felt overwhelming, but the team here made the process so much easier. Gillian, the sales representative, has been an absolute star, she went above and beyond to support me through buying my house during a stressful period in my life.A special mention goes to Isaac, the site manager, who has been nothing short of amazing! As a perfectionist, I can be quite particular, but Isaac has been incredibly patient and accommodating. Nothing has been too much trouble for him, and he’s gone above and beyond to ensure every detail was just right.I’ve been fortunate to have a month to decorate and carpet the house before moving in, and Isaac has consistently checked in to make sure everything was going smoothly, even offering help when needed. His support has truly made this transition as stress-free as possible.I can’t thank the team enough for their incredible service and highly recommend them to anyone!
Hi Zoe, thank you for taking the time to leave this review about our Victoria Mills development. Both Gyllian and Isaac really appreciated your kind comments and were so pleased you appreciated the efforts they have put in to reduce your stress levels, thank you.
5/5
Victoria Mills - Anwyl Homes (Amazing Experience)
Amazing experience with the purchase of our first home in the UK.The sales stage at Victoria Mills with Gyllian was extremely easy with her guidance through the process from Plot selection all the way through to selecting finishes. Gyllian has been both professional and helpful, keeping us update through every stage of the build.Once property handover was done, Isaac and his team ensured that any snags were quickly and efficiently rectified, with all members of the team being friendly and accommodating of our busy schedules.All in all, Gyllian and Isaac have made the whole experience of our first home blissful and would highly recommend them and the Anwyl team
Hi Keith, thank you for taking the time to leave this review about our Victoria Mills development. Our team there have clearly taken the time to look after you and provide a great service. Thank you.
5/5
Exceptional
We are beyond grateful for the exceptional service we received from Anwyl Homes, thanks to Gylian and Isaac. Gylian worked tirelessly to ensure our house was ready in record time, pushing the sale through to make sure we moved in just before our little boy started school, something we are incredibly thankful for. Isaac has been nothing short of amazing, completing all snagging tasks quickly and with great care and consideration for both the house and our family. His attention to detail and professionalism truly stood out. Both Gylian and Isaac were incredibly empathetic and professional throughout the process. I was initially nervous about buying a new build, but thanks to their dedication and support, I would do it again in a heartbeat! Anwyl Homes made this journey smooth and enjoyable, and we couldn't be more appreciative.
Thank you for this amazing review about your experience at our Victoria Mills development. We wish you many more years of happiness in your New Anwyl Home.
5/5
Victoria Mills- Holmes Chapel
We had a great sales experience with Gylian, always very tentative and put our minds at ease through the whole process. Once we had they keys handed over the aftercare changed to Isaac and his team on site. All be it a bit slow to start fixing the snags we raised, they were all sorted to a good quality. Our experience with everyone at Anwyl has been great and would recommend an Anwyl homes to anyone looking at a newbuild.Our thanks again to Anwyl and the team here at Hilmes Chapel.
Hi Sion, thank you for your review about our Victoria Mills development and your recommendation, much appreciated.
5/5
Henley style roof issue …
We have been in our Henley style Anwyl home over 3 years now and a recent fault was found on this house type in the roof trusses has just been fixed.Ian in charge of the works kept me updated throughout knocking on daily to give me an update on progress and even changed the order of the planned works as I am due to move very soon and he wanted to get ours done to avoid any issues on moving day with scaffolding being in place.Thanks Ian for doing this and ensuring this fix went smoothly
Thank you for taking the time to leave this review, we always try to work with our homeowners to accommodate their requirements wherever we can, so it's great to read Ian managed to do this for you.
5/5
Perfect experience!
We’ve had a really great experience with Anwyl, from the minute we came to view our house Gyllian went above and beyond and supported us through the sale of our house and the purchase of our new house. We couldn’t have done it without her! The quality of the build is amazing even down to the doors and skirting boards. Since we’ve moved in all the workmen and Isaac, our site manager can’t do enough to help us and fixed any issues immediately.
Thank you Ryan, Isaac and Gyllian really appreciated your comments.
5/5
Anwyl Homes - Winnington Place
We bought our home through Anwyl at the end of September 2024 and are incredibly happy with everything.From the start of the process Marie (Sales Office) was absolutely fantastic, she dealt with all of our questions (my girlfriend asks A LOT of questions) within 24 hours. Her communication was brilliant the whole way through the process, nothing was ever too much!We mainly dealt with Keith (Site Manager) on site, again, he was absolutely brilliant with helping us with any questions and advice on what to do once we had moved in.The quality of the house is really good, we're really happy with it and would definitely buy from Anwyl again if we ever needed to!
Thanks James, you are welcome to buy again with Anwyl anytime!
5/5
Anwyl delivered a 5 star experience for me.
The site team and sales office were very informative at the start and through out the process. The few snags we had were completed quickly and to a high spec from Isaac and his team. We have had no major issues, just little snags that were put right straight away. The finish of the house and spec were better than we had initially thought when we were given the keys. We have been here 5 months now and it really feels like home.
Hi Paul, thank you for your review about your experience at our Victoria Mills development. We wish you many more years of happiness in your New Anwyl Home.
5/5
Crossfields-Catterall
We recently purchased a house on the Crossfields site in Catterall after falling in love with the show home. We had a few stressful weeks during the purchase phase due to being in a chain and Imogen was extremely helpful and understanding throughout. Once we moved in, we had a professional snagging company come out and they also said they were impressed with the quality of work and that you could tell care had been taken throughout the build and although, like with all properties, there were a few snags they were all very small minor things.Ian was superb at getting everything resolved straight away and made sure everything was done to a great standard. Ian kept in touch every day to make sure that we were happy, settling in well and to make sure we had no other issues. Nothing has been too much or too little and Ian is always happy to help. If we haven't been in whilst people have been fixing the snags Ian has always made sure our dog was ok and happy. We are both happy with our house and glad we chose Anwyl and if we were to buy another new build in the future we would happily choose Anwyl again.
Hi Shannon & Henry, thank you for taking the time to leave this review. It was great to read how happy you are with your New Anwyl Home and with the service you have received from our sales and site teams, thank you.
5/5
Winnington Place
I had an issue with my boiler recently, I phoned Keith who said I needed to phone Customer Care and Keith came straight round to check I was ok. Sophie in Customer Care was fantastic and I was so grateful for her help at that time. Sophie and Keith went above and beyond to make sure the boiler was fixed. I cannot thank them both enough for organising everything to make sure the boiler was sorted and making sure I was ok. Amazing Customer Care.
Hi, thank you for taking the time to leave a positive review about our sales and site teams at our Winnington Place development. We know that our site team will be working hard to resolve anything that is still outstanding and get it sorted for you as soon as they can. Thanks again.
5/5
Perfect
I moved in to my new home back in June and I’m beyond happy with the experience from start to finish. Being by myself with two young boys I was apprehensive but everyone has been so helpful in particular Ian who has gone above and beyond. The development its self is beautiful and finished to a really high standard. After previously buying a new build from another builders I can honestly say my experience with anwyl has been faultless and I would highly recommended.
Hi Jenni, thank you for your review and recommendation about our Cross Fields development and our Site Manager Ian. Our team really appreciate your comments, thank you.
5/5
Anwyl builders in Winnington.
Having moved from Northern Ireland on my own I recently purchased my house and can only praise the staff who work there. From Marie in the sales office who was really helpful in giving me advice and so pleasant, to the site Managers Scott, Keith and recent employee Andy.These wee bunch of lads went above and beyond their duty, always striving to help, fix and advise when necessary.There were a few snags and one issue with my hob was resolved with the help of Keith and I was really grateful. The other minor snags were immediately seen to as well.Their good humour and general behaviour were first class and I will always be indebted to them all.I have no hesitation in recommending Anwyl Builders to anyone buying a new home. Patricia McWilliams
Hi Patricia, thank you for this great review and recommendation about our Winnington Place development. The wee bunch of lads really appreciated it! Thank you.
5/5
Thank you Anwyl!
We moved into our new home over summer 2024 and overall we were really pleased with the process and the finish to the property. Debbie initially dealt with the sale, but was then transferred to another site. This did cause some confusion as to when the property would be ready and meant we had to move into temporary accommodation for 6 weeks. However, what we were told verbally at the time of reservation didn't match the paperwork, so there was nothing we could do.Once we were in our home, the site manager Ian went above and beyond to check we were happy and to deal with any minor snags. These are expected in any new build home and there weren't many. Unfortunately, there was a leak upstairs from the bathroom which then damaged the kitchen ceiling downstairs. Whilst it was inconvenient, it was put right very quickly and we were more than happy with the way it was dealt with. Any staff that came to fix snags were always polite and professional. We would definitely recommend Anwyl to others.
Hi Cath, thank you for taking the time to leave this review about your experience at our Cross Fields development. We were sorry to read about the mis-communication at reservation but glad that your new home has made up for it. Thanks again.
5/5
Helpful and informative
Chris the Customer Service Technician arrived promptly at the Colwyn Bay development. He informed me of the jobs he was doing when he arrived and all jobs were completed to a high standard. During the jobs, he took his time to explain what he was doing and why he was doing it. In other words, he took time to do things well. He was friendly, helpful and also tidied up after he had finished. We would recommend Chris to others.
Hi Will, thank you for your review about one of our Customer Service Technicians, Chris. All our team take pride in their work so it's great when they hear how much it has been appreciated, thank you.
5/5
The staff at Anwyl are exceptionally…
The staff at Anwyl are exceptionally attentive and helpful throughout the process of purchasing our new home.Marie who was sales guide was excellent and professional, she made sure the process ran smoothly and kept us updated on the build/handover date, The site managers Keith and Scott made sure our home was up to the quality of standard we expect, they checked up on us regularly to make sure that there has been no additional issues to be addressed.The house itself has been amazing quality build, 3 bedroom house, all the choices we have requested has been completed with exceptional standard with no faults found with the house.
Hi William, thank you for your review about your new home at our Winnington Place development, it's great to read how happy you are. We wish you many years of happiness in your New Anwyl Home.
5/5
Thank you Lee A
Lee Ashworth has done a great job with a few repairs we needed doing this morning, including repainting and varnishing our banister which now looks lots better than before. Lee even went out of his way to fix the hinge and lock of our front door after he noticed that it wasn’t fixed properly. Thank you :)
Thanks Ella
5/5
My New home experience
I recently purchased my new home from Anwyl Homes, and the entire experience has been nothing short of outstanding! From the moment I first inquired about the development to the day I received my keys, the professionalism and attention to detail have been remarkable.A special thank you to Nigel, the salesman, who guided me through the entire process with ease and ensured all my questions were answered. His knowledge and support made a world of difference. I’d also like to give a huge shoutout to Adam and Shane from the site team, who worked diligently to make sure everything was completed to the highest standard. Their dedication and attention to detail really show in the quality of the finished home.Stacey from the customer care team has been incredibly attentive and supportive, ensuring that any small concerns I had were dealt with quickly and professionally. Her attention to detail and willingness to go the extra mile made the whole experience stress-free.Moving into my new home has been an absolute pleasure. The design of the house is modern and spacious, and the thoughtful touches throughout really show Anwyl’s commitment to building homes that people love to live in. I couldn’t be happier with the finishes, layout, and energy-efficient features that will no doubt save me money in the long run.Overall, Anwyl Homes made the entire home-buying process stress-free and enjoyable. I’m thrilled with my new home and would highly recommend Anwyl to anyone looking for a quality home with top-notch service.Thank you, Anwyl, for making my dream home a reality!
Hi Jacob, thank you for taking the time to leave such a thorough and detailed review. All of our teams work really hard to provide a high quality home and to make the purchasing experience as smooth as possible, so it's great to hear when they have got it right!
5/5
From the start of our experience Debbie…
From the start of our experience Debbie made us feel so welcomed and helped us with multiple questions each time we came back to find the right home for us, she was very helpful and patient and even helped us choose our colour themes. Ian and his site team have been amazing from the start, popping round for any enquires and responding to messages. They have all been very bubbly, friendly and hardworking. We are really happy with the house and can't wait to see the front communal area landscaped once it's finished. Thank you to Ian, Debbie and the site team for making our dream house. Jodie and Sarah x
Hi Jodie & Sarah, thank you for taking the time to leave this review about the team at our Cross Fields development. This development is nearly finished so hopefully the landscaping is already underway, if not, it will be very soon.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Anwyl Homes's Catterall office has 1,065 reviews across 1 platform: 1,065 on Trustpilot (across the whole business).
Anwyl Homes Catterall is rated 4.6 out of 5 across all 1,065 reviews.
Anwyl Homes Catterall, Preston Lancaster New Road, Catterall, PR3 0HL.