Trusted Agent profile · Catterall
★★★★★
1,069 reviews across 1 platform
Preston Lancaster New Road, Catterall, PR3 0HL
Anwyl Homes's office in Catterall, at Preston Lancaster New Road, is rated 4.6 out of 5 across 1,069 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Anwyl Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Catterall.
Every review we hold for the Catterall office, from every platform, shown as written. First names only.
5/5
TrustpilotPaul was extremely helpful
Paul was extremely helpful. The only technician we have had who has identified issues appropriately and went out of his way to help! We had previously had 5 separate visits re our front door he has now ordered us a new one!Thank you!
Thanks Bethany, I'm sure we will get your front door sorted now.
5/5
TrustpilotFirst contacted Anwyl back in October…
First contacted Anwyl back in October 2023, where I was helped and supported by two lovely Ladies Kelly and Marie choosing my house. The process from choosing to moving into my house was guided and reassuring from both Kelly and Marie and I got the keys to my house within 7 months. Almost been 3 months now since getting my keys where I met the Gentleman’s Kieth and Scott who are the site Managers of the development. The house is Bob on, really chuffed with it but extremely pleased by the hospitality from the people I’ve encountered from Anwyl.
Hi Bradley, thank you for leaving this great review about your experience at our Winnington Place development. We have let the team know about your feedback and they really appreciate it, thank you.
1/5
TrustpilotPoor customer service
The cement sealing around the house has been done very poorly, and there are obvious gaps and unfinished areas. Because of these gaps near the roof above the front door, bees are now entering. Then I contact the customer service, they ask me to call out own contractor filling under 2 years warranty.
5/5
TrustpilotLee was very helpful and explained…
Lee was very helpful and explained everything throughout his visit. Was very friendly and was great with my very inquisitive puppy. Overall it would have been better to receive a time slot so I didn’t have to stay in all day waiting for the visit, or even a call/text whenever the workmen are on their way
Hi Lydia, thank you for your great review about Lee and we will certainly take your suggestion on board about providing an ETA in future, thank you!
5/5
TrustpilotGreat Job
Josh Hough, did an excellent work from start to finish, very professional, reliable, and great attention to detail, the job was completed to a high standard, and I’m very happy with the result.
5/5
TrustpilotGreat service from Chris
Chris Appleton was punctual, polite and carried out a number of jobs to a high standard. We were really pleased with his work; it all looks great!
Thanks Rebecca!
5/5
TrustpilotExcellent Job!
Chris has completed his job at a very high standard. Nothing was too much trouble. He was great working around me working from home. Everything has been done to a great level. The doors are fitted much better than the last doors. Really appreciate the hard work Chris has but into this.
Hi James, thank you for this lovely review about Chris. All our Customer Service Team are very aware they are working in your home so it's nice to see that you recognised his efforts. Thank you!
5/5
TrustpilotExceptional Customer Service
We recently had the pleasure of moving into a new house in Cross Field, Catterall, that exceeded all our expectations.What truly stood out during this entire process was the exceptional customer service provided by Debbie since the first day we came to the show house, following by Jill at the end of the purchase. then Ian, Joe and all the team on site. Their professionalism and dedication were evident from our first interaction. Ian, the site manager took the time to address all our questions with patience, making the home-buying experience feel personalised rather than transactional. It’s rare to find a site team that is as caring and attentive, and they made it clear that our satisfaction was their top priority. We appreciated the follow-up after the purchase. The team ensured that any minor adjustments or questions we had were handled without delay. This commitment to customer service reinforced our belief that we made the right choice to buy a house from Anwyl.Thank you so much for our beautiful home Jon & Maria
Hi Jon & Maria, thank you for taking the time to leave this review about your experience at our Cross Fields development. We wish you many more years of happiness in your New Anwyl Home!
5/5
TrustpilotLee Reynolds
Lee Reynolds was great when he came to have a look at the stain around our extractor fan. Was really helpful and quiet as I was working from home at the time.Also tightened our toilet seat for us without asking which was a godsend as it was annoying the life out of me!
Hi Sophie, thank you for your review about Lee, it's great to read how helpful he was!
5/5
TrustpilotSticking front door lock
Chris Appleton came to repair our front door lock today. Very professional and careful worker. Attention to detail and care for property excellent. Lock fixed and door no longer sticking. Thanks Chris
Hi Elaine, thank you for leaving your review about Chris, one of our Customer Service team, much appreciated!
5/5
TrustpilotDeva Green
We recently purchased a new home on the Deva Green development in Chester. From reservation to completion the team on site have been incredible. Everything has gone flawlessly (so far) and we want to extend our gratitude to Shane, Adam and everyone else that we have dealt with on site.
5/5
TrustpilotChris has been a few times to do snag…
Chris has been a few times to do snag jobs around the house. He always does a Thorough job and dose a fab finish.
Thanks Gwawr!
5/5
TrustpilotAnwyl Homes - Dalton Fields
When you buy a house, you want to have committed people in place that help sort out any snagging issues without further ado. Elliot from Anwyl was that committed person upon whom we could always rely. He was always only a phone call away when we needed his help. Great work!
5/5
TrustpilotCustomer service technician
Customer service technician, Lee Ashworth has just been to Lawrence Gardens to repair a floorboard and define what’s needed to fix the internal garage door. Lee was very polite, friendly and especially knowledgeable about fire doors - looking forward to Lee returning to fix the door with his expertise.
Hi John, thank you for taking the time to leave this review about Lee, we're sure he will be back soon to sort the door!
5/5
TrustpilotVictoria Mills, Anwyl Homes
I moved home at the end of May in to a new Anwyl property. From the start of the buying process through completion and final snagging I have had superb service. Gyllian in the sales team held my hand throughout the purchase of my property and beyond and she was amazing. Isaac and Andy have ensured since I moved in that any issues (hardly any) were resolved in a timely and efficient manner and went above and beyond with the service they provided. I cannot recommend the team on site at Victoria Mills highly enough. 5 stars plus!
Hi Susie, thank you for taking the time to leave this review about our Victoria Mills development, we passed your feedback to the team there and they were made up! Thank you.
5/5
TrustpilotVictoria Mills
We moved in last September on the Victoria Mills development, Gyllian in sales has been extremely helpful with guidance on the purchase, always friendly and happy to help. The site team have been very helpful - Andy and Isaac have been to check for any issues and given advice on various things on the property, where they have sorted some small issues out promptly and never needed any chasing. We are very happy at Victoria Mills and would definitely recommend Anwyl homes.
Hi Tyrone, thank you for taking the time to leave this review about our Victoria Mills development, it was great to hear how helpful our team have been, thank you.
5/5
TrustpilotThe team guided us through our process…
The team guided us through our process perfectly and always with a smile. Couldn’t thank Gyllian and Isaac enough for their support. Thank you all.
Thanks Paul, our Victoria Mills team really appreciated it.
5/5
TrustpilotNOT for Anwyl Homes but for an EMPLOYEE
This review is NOT for Anwyl Homes as a house builder, but for an INDIVIDUAL EMPLOYEE. Mr Lee Ashworth - a member of customer care service team.Lee fully prepared and painted the front door to a very high standard - as I would expect. It is such a pity that the site painters whom had total disregard for our property could not be called professional tradespersons :(Well done Lee, keep up your high standards.
Hi, we were sorry to read you needed some remedial work to your front door, however, thank you for your comments about Lee, we are glad he was able to sort it.
5/5
TrustpilotAfter care Technicians excellent
Thank you to the technicians - Paul Higham and Chris Appleton for the work they carried out for us over the last few days. Both Paul and Chris were punctual and polite and explained fully to us what work was required to rectify the problem. Paul and Chris also left the house tidy every day.
Hi Sion, thank you for your lovely review about our Customer Service Technicians, Paul & Chris. We have passed your comments on to them and it is much appreciated, thank you.
5/5
TrustpilotJust recently moved in to my forever…
Just recently moved in to my forever home on the Queens meadow site in Shavington CW25LS I thought unwound share my experience, The flat is just perfect so well built and perfect in every way, The workmen are always so polite and respectful, my property is directly in Front of the compound, where they meet in the morning they are respectful and never loud, and I have to say I have never heard foul language, site manager Neil and assistant site manager Sam haven both gone above and beyond to help me and the smooth transition on my move, the site is well maintained and is immaculate, well done to all the lads who work on this site what a great team,
Hi Lesley Anne, thank you for this review about our Queens Meadow development, this is one of our new developments so it's great to read how happy you are as one of our first residents.
5/5
TrustpilotGreat job by Josh & Lee!
Josh & Lee were with us today to rectify creaking main bedroom floor, and they were brilliant, friendly, efficient and very tidy! Very happy with the job!
Thank you!
5/5
TrustpilotTony Murray was great
Tony Murray was great, got everything done with minimal disruption and mess. Top man!
5/5
TrustpilotOur Anwyll at Victoria Mills experience…
Our Anwyll at Victoria Mills experience started with Gyllian in the sales office. From start to finish she was professional, informative and very helpful in helping us make our decision. A great asset to the company. Next we met Issac and Andy from the site management team when they came and introduced themselves and asked to arrange a date for snagging and anything else. They were so very understanding regarding access to the house which was delayed due to a family bereavement. Their kindness and care was truly appreciated. Snagging list was minimal and was done promptly- everyone was efficient and tidy. We think the house is great-the finish, the safety features and at Our Anwyll at Victoria Mills experience started with Gyllian in the sales office. From start to finish she was professional, informative and very helpful in helping us make our decision. A great asset to the company. Next we met Issac and Andy from the site management team when they came and introduced themselves and asked to arrange a date for snagging and anything else. They were so very understanding regarding access to the house which was delayed due to a family bereavement. Their kindness and care was truly appreciated. Snagging list was minimal and was done promptly- everyone was efficient and tidy. We think the house is great-the finish, the safety features and attention to eco features.
Hi Norma, thank you for leaving this detailed review about your experience at our Victoria Mills development. It was great to read that you love your house too. Thanks again!
5/5
TrustpilotOur experience has been great
Our experience has been great from start to finish. We purchased on the Victoria Mills development, sales team (Nigel and then Gylian) have been fabulous and the site team have been exceptional - Andy and Isaac have been a pleasure to deal with. They sorted all the snags out promptly and needed no chasing. Super helpful in their attitude. Quality of the homes is good, built to a decent standard. Not needed anything beyond that from customer care so can’t comment on that aspect but from our experience to date, would recommend Anwyl.
Hi Steve, thank you for taking the time to leave this review about our Victoria Mills development. We immediately passed your feedback onto the team and know how much they appreciated it, thank you.
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Tell us what you need and we'll put you in touch. Anwyl Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Catterall.
