Every review we hold for the Caterham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMartin & Co Caterham provided an outstanding service and made the whole process of finding our new home smooth and stress-free. We would especially like to thank Melissa Nash, who was calm, professional, and incredibly attentive throughout.
After taking me to a viewing in the morning, I explained that I wanted to move because of my daughters. Melissa immediately arranged another viewing that same afternoon so my girls could see the property as well. Her willingness to go the extra mile and her genuine care for her clients really stood out.
We highly recommend Martin & Co Caterham to anyone looking to rent, buy, or sell a property. Their excellent customer service and dedication are second to none.
Thank you, Melissa, and the entire Martin & Co Caterham team!, Yomi & Becky Oriowo
Yomi · 22 July 2026
★★★★★ 4/5
GoogleDuring my tenancy, I experienced several issues that I believe prospective tenants should be aware of:
• Rent reviews were proposed early, and I felt pressured to make decisions before the end of the fixed‑term contract, without clear justification at the time.
• Repairs were not always completed promptly, including boiler and toilet issues. Other concerns, such as stained ceilings and damaged carpets, were not addressed during the early part of the tenancy.
• No updated inventory was provided despite photographic evidence of pre‑existing damage, which raised concerns about deposit transparency.
• Communication was inconsistent, with no single point of contact, leading to mixed messages.
• When I raised concerns about repairs and rent increases, the communication became strained, and comments were made that I interpreted as inappropriate. Unfounded allegations were also made regarding data misuse, despite me acting entirely within my rights.
These issues caused unnecessary stress and affected my confidence in the agency at the time. I encourage new tenants to request a detailed inventory, clarify rent review timelines, and ensure they fully understand their rights.
Update:
Following my review, Martin & Co reached out proactively and revisited all the points I had raised. They have now taken steps to address the outstanding issues, communication has improved, and we are in the process of signing a further one‑year contract. I appreciate the positive progress and hope it continues.
Timur · 13 February 2026
★★★★★ 5/5
GoogleAbsolutely amazing customer service. I rang on a Saturday because I had no hot water, within 15 minutes an engineer arrived and within an hour it was all fixed. Fantastic service and thank you so much. Engineer was great too 🙂 …
Anne · 22 July 2026
★★★★★ 5/5
GoogleMelissa was very professional and friendly.
She made the whole experience very straight forward and easy.
Anyone I have dealt with in the company since moving in has been friendly, polite and very helpful.
Thank you Martin and co team
Jackie · 22 July 2026
★★★★★ 5/5
GoogleJanice Bentley-Pearson has been our agent whilst we have been selling our flat in Caterham. She is very knowledgeable, friendly and professional. She kept us constantly in touch at every stage and I would have no hesitation in recommending her.
I would also add that Martin & Co. on the letting side has given us excellent service since we first purchased the flat in 2007. Anyone considering letting their flat should use Martin & Co.
Coral · 4 September 2025
★★★★★ 5/5
GoogleThe estate agents were brilliant. Friendly, got me in smoothly, no delay on the process, it was a good process from beginning to end and they were responsive along the journey. Melissa and Connie were great!
Sian · 22 July 2026
★★★★★ 5/5
GoogleI have been a client of Martin & Co for the past 25 years. I have a property that I let through Martin&Co. I have never had a problem, the team are so professional and knowledgeable. Everything is done so well in all aspects of the business of letting. Nothing is to much trouble and I have never felt taken advantage of when it comes to trades people etc. it is so reassuring to know I have such a superb team looking after my interests. I would not hesitate to recommend them
Brenda · 6 July 2025
★★★★★ 5/5
GoogleThank you to Martin & Co for their professional and patient service throughout the entire rental process, especially Malissa.
Ellen · 22 July 2026
★★★★★ 1/5
GoogleIf you are a prospective tenant, I advise exercising caution regarding this management company if they oversee the property you are considering renting. Throughout our 4.5-year tenancy, we consistently fulfilled our obligations by paying rent on time and in full, maintaining the flat in good condition, as confirmed by periodic inspections, and rarely inconveniencing the landlord with issues.
However, our experience upon vacating the property was ridiculous, despite providing notice that exceeded our contractual obligations. Alongside our landlord, the agent attempted to claim our entire £1,500 deposit through the Deposit Protection Service.
They allowed the landlord to leave us without a washing machine for over three months and attempted to breach one of their own contract terms by trying to raise the rent beyond the limit they had established, which occurred during two consecutive rent reviews. To address the response below, we did not agree to the increase, nor did we sign a new contract.
The team's ability to conduct professional correspondence was lacking; their emails conveyed an unwarranted sense of superiority and were written as if their assumptions were factual rather than opinion-based.
We were unwilling to be intimidated into paying amounts for which we were not responsible. The Deposit Protection Service ultimately ruled in our favour, awarding the landlord a small proportion of what they claimed. They provided the agent with a detailed report of how they reached their conclusions. Despite the assertions made in the response below, this is an impartial service that does not 'favour' tenants. It is designed to protect both parties and adjudicate disputes.
To address the cleaning comment below, we had the property professionally cleaned when we moved out, using the agent's suggested cleaner, for which we have an invoice. We took videos of the property on the day we moved out to ensure an accurate reflection of how we left it and submitted all of this, alongside documentation of emails, to the DPS.
We were fortunate not to require our deposit back promptly, as we only received it four months after vacating the property. This delay was due to it being held by the Deposit Protection Service while the dispute was resolved. Having rented properties for 15 years, I have never encountered such unprofessional behaviour from an agent.
The response below from the owner further amplifies the tone of the correspondence from this agent. To question our integrity is in poor taste. This is an honest review based on our experience.
Trudy · 7 May 2025
Agent replied · 3 April 2025
I want to clarify a few points. During a 4.5-year tenancy, this tenant did not leave any negative reviews until the very end, after a deposit dispute. This suggests that, for most of the tenancy, they viewed us as a reliable estate agency, effectively managing the landlord’s business and supporting the tenants. Any dissatisfaction would likely have been raised earlier rather than at the end of their stay. The review seems mainly driven by frustration over the deposit dispute.
Situations like these contribute to the rental crisis, as tenants dispute deposits, and the Deposit Protection Scheme (DPS) often rules in their favor, regardless of the evidence presented. Even when we submit independent quotes for repairs or cleaning, DPS may still place the costs on the landlord, even if the tenant is at fault. This systemic issue drives rent increases across the industry. Reading the review raises questions about why we sought the full £1,500 deposit, the condition of the property, and the tenants' behavior during their stay. It’s worth noting that we don’t receive similar complaints from other tenants. Were these tenants necessarily in the right? These are important considerations.
Regarding the rent review mentioned in the complaint, while unrelated, I will address it briefly. The existing contract includes a clause allowing rent reviews based on a government-published inflation index. For a higher rent increase, a new contract would be required. The tenants accepted the reviewed rent and signed a new contract, which contradicts the claim of a breach. They could have rejected the proposal but chose to accept it, avoiding the costs and inconvenience of moving out. This arrangement was practical, mutually beneficial, and fair. Criticizing the process and posting inaccurate reviews seems irresponsible.
As for the comment on "superiority," it could reflect the tenant’s own feelings rather than any fault in our conduct. Professional communication can be interpreted differently by different individuals, but we strive to maintain factual, professional standards. The criticism seems to favour opinion-based communication, which is inconsistent with a professional approach. I am puzzled by her review that’s self conflicting in that she would call a factual based communication as unprofessional…..
Overall, it is unclear how our service was considered unprofessional. This appears to be an instance of a tenant expressing frustration after not getting their way.
★★★★★ 5/5
GoogleThe team at Martin & Co have been excellent over a long period during which they have managed the letting of our property and are now handling the sale. We would like to single out Amanda, Debbie, Catt and Janice all of whom have gone beyond the call of duty to support us. Grateful thanks to you all.
Julian · 22 July 2026
★★★★★ 5/5
GoogleJanice was very patient and accommodating throughout our whole mortgage experience I would really recommend her expertise!
Stephen · 22 May 2026
★★★★★ 5/5
GoogleJanice was friendly, helpful and supportive of me buying my flat. I would recommend her to anyone. Thank you for your help and support.
Paula · 13 March 2026
★★★★★ 5/5
TrustpilotMelissa was incredibly helpful and…
Melissa was incredibly helpful and professional throughout my rental process. She made everything smooth, answered all my questions, and helped me secure a great property. Highly recommend her!
Eunice · 6 December 2025
★★★★★ 5/5
GoogleWe’ve let our properties through Martin and Co, Caterham for many years. We have always found them to be very knowledgeable, professional, courteous and they always go the extra mile to do the very best job. We cannot recommend them or their staff highly enough
David · 1 August 2026
★★★★★ 5/5
GoogleReported washing machine door stuck on the evening of the 1st. Engineer attended 8am the next morning . Very happy with the speed of response . The engineer who came out was excellent also and very polite . Kept to agreed timings .
Ian · 22 July 2026
★★★★★ 5/5
TrustpilotMelissa Nash is hands down one of the…
Melissa Nash is hands down one of the best Lettings Negotiator we have met, she is friendly, engaging and extremely knowledgeable (give the woman a raise 😀)
Natasha · 27 September 2025
★★★★★ 1/5
TrustpilotIf you are a prospective tenant exercise caution
If you are a prospective tenant, I advise exercising caution regarding this management company if they oversee the property you are considering renting. Throughout our 4.5-year tenancy, we consistently fulfilled our obligations by paying rent on time and in full, maintaining the flat in good condition, as confirmed by periodic inspections, and rarely inconveniencing the landlord with issues.
Anon · 1 April 2025
Agent replied · 7 July 2025
I want to clarify a few points. During a 4.5-year tenancy, this tenant did not leave any negative reviews until the very end, after a deposit dispute. This suggests that, for most of the tenancy, they viewed us as a reliable estate agency, effectively managing the landlord’s business and supporting the tenants. Any dissatisfaction would likely have been raised earlier rather than at the end of their stay. The review seems mainly driven by frustration over the deposit dispute.
Situations like these contribute to the rental crisis, as tenants dispute deposits, and the Deposit Protection Scheme (DPS) often rules in their favor, regardless of the evidence presented. Even when we submit independent quotes for repairs or cleaning, DPS may still place the costs on the landlord, even if the tenant is at fault. This systemic issue drives rent increases across the industry. Reading the review raises questions about why we sought the full £1,500 deposit, the condition of the property, and the tenants' behavior during their stay. It’s worth noting that we don’t receive similar complaints from other tenants. Were these tenants necessarily in the right? These are important considerations.
Regarding the rent review mentioned in the complaint, while unrelated, I will address it briefly. The existing contract includes a clause allowing rent reviews based on a government-published inflation index. For a higher rent increase, a new contract would be required. The tenants accepted the reviewed rent and signed a new contract, which contradicts the claim of a breach. They could have rejected the proposal but chose to accept it, avoiding the costs and inconvenience of moving out. This arrangement was practical, mutually beneficial, and fair. Criticizing the process and posting inaccurate reviews seems irresponsible.
As for the comment on "superiority," it could reflect the tenant’s own feelings rather than any fault in our conduct. Professional communication can be interpreted differently by different individuals, but we strive to maintain factual, professional standards. The criticism seems to favour opinion-based communication, which is inconsistent with a professional approach. I am puzzled by her review that’s self conflicting in that she would call a factual based communication as unprofessional…..
Overall, it is unclear how our service was considered unprofessional. This appears to be an instance of a tenant expressing frustration after not getting their way.
★★★★★ 5/5
GoogleWe had a good experience with Janice and the team. They kept in touch regularly to check on progress and came back to us promptly whenever we had queries.
Giuseppe · 1 July 2025
★★★★★ 5/5
GoogleJanice was extremely helpful throughout the entire process and kept people updated at all times. Martin and Co deserve more credit for not just their lettings but their sales also. A family friendly estate agent on the high street.
Sam · 3 February 2025
★★★★★ 5/5
GoogleJanice has been a pleasure to deal with! It’s my first time buying a home and she has been informative and kind. Highly recommend 😊 …
Helen · 20 June 2025
★★★★★ 5/5
GoogleLucie and the team have been great! They helped me find the right property in the first instance and have then looked after it very well during the years. The quality of tenants has also been very good and no gaps between tenants. Thanks guys, keep up the good work!
Ben · 13 April 2021
Agent replied · 2 June 2024
Hi Ben
Thank you and its a pleasure to work with you.
The Team at Martin & Co Caterham
★★★★★ 5/5
TrustpilotUsed them twice and would definitely again
Thank you soooooo much Melissa for fighting our corner, and pulling all the strings you did to get our offer put forward. We are so so excited to be back on the hill and so close to the school, with the right amount of rooms and in our budget. Just so happy and relived. So thank you for being an awesome person and great at your job. And so kind to us.
Rebecca · 21 May 2025
★★★★★ 5/5
GoogleReally friendly lovely and helpful team and made my move run very smoothly
Definitely recommend 👍🏻👍🏻🏡 …
Natalie · 22 July 2026
★★★★★ 5/5
GoogleI cannot speak too highly of Janice’s professional help with the purchase of my home. I received constant updates on how the process was progressing and she was always willing to give friendly help and advice. She’s a proper diamond
Anne · 29 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
