Hamptons reviews

★★★★★ 5/5

Google

We had a fantastic buyers experience working with Carrie during the purchase of our new home. From the very beginning, Hamptons Caterham were incredibly helpful, responsive, and proactive in moving the process forward. Their attention to detail gave me great confidence every step of the way. What really stood out was Carrie's commitment to keeping everything on track, regular updates, clear communication, and a genuine willingness to go the extra mile to ensure everything progressed smoothly. Buying a home can be stressful, especially as we ended in a chain from our sale, but Carrie made it feel manageable and drove the process forwards. We are truly grateful for Hamptons Caterham support and would highly recommend them to anyone looking to buy or sell a property. Thank you for helping us find our forever home!

Sabrina · 10 June 2025

★★★★★ 5/5

Google

Hamptons Caterham have been a great support in the purchase of my new flat. Communication has been excellent and they have really helped me along the process, particularly Elliot and Carrie who were both supportive to myself. I would highly recommend.

Joe · 20 August 2025

★★★★★ 5/5

Google

I never write 5 star reviews, as I am of the belief that everyone should provide 5 star service as standard. However I am compelled to write this review as the team of Hamptons have gone above and beyond any normal standard of excellent service. Indeed if 10 stars were available I would be giving them it to them. Denise in particular has been my support, my sanity and my unwavering sword in what can only be described as a battle to exchange. She has done her job and more and I can hand on heart say that we would not have sold our home and bought our dream home without her. Her incredible ability to keep calm and offer words of wisdom, steering us through an extremely difficult, complicated and stressful chain have been invaluable. I genuinely know we would not have made it without her, thank you Denise. Thank you also to Philip, Sara, Claire and the whole team at Hamptons who have all been wonderful. We will continue to recommend you as the number one Estate Agents in Surrey and thank you from the bottom of our hearts.

Lucie · 26 January 2024

★★★★★ 5/5

Google

Elliot and the team worked really hard to secure a sale and the process was very smooth.

Tom · 16 March 2026

★★★★★ 1/5

Google

Very disappointing experience with Sara Al-Rabee. We liked a property with Hamptons and put an offer in on it. Sara was quite rude about the offer we put on saying it was far too low without taking into consideration the housing market in 2023. The offer got rejected and we ended up having back and forth with the seller via Sara to see if we could find a middle ground. Sara was never supportive of our position. Anyway the worst part came later. The property had been on the market for a few months prior to our first offer (with no other offers made) and even in the two month back and forth we had, still no other offers were made. We kept asking Sara why no offers had been put on it because on the face of it it was a very nice property and she kept feeding us stories about how it was because of the small garden or smaller kitchen. We finally got very close to agreeing on an offer with the seller and at the last minute Sara said “oh just one more thing to let you know before we agree the offer.. the property has had underpinning due to subsidence. Shouldn’t be an issue though so I’ll pass your offer on”. Obviously that is a massive issue so we withdrew our offer. Sara also said she would send us documents about the underpinning but never did. In our opinion Sara was dishonest and should have informed us of the issue right from the start and saved us 2 months of wasted time in our property search.

Prash · 27 December 2023

★★★★★ 5/5

Google

Hamptons has been our estate agents for nearly 10 years and I have to say they have very good property managers. My current property manager Vygaile played an exceptional role in assisting us in smoothly vacating the property and have always made sure to understand our concerns and takes the time to listen to us. Whenever we need her she was there for us. Thank you Vygaile!! Special thanks to our former property manager Petrina too who was always there when we need her.

Premavathi · 27 November 2023

★★★★★ 5/5

Google

I have rented my house via Hamptons for the past 3 years. Our final tenants departed recently and the settlement of the final damages and dilapidations report was a complex issue that needed resolution. We were advised throughout the process by Lois Hickey - Senior Deposit Manager, whose experience, prompt action and support was much appreciated and resulted in a mutually agreed settlement.

Steve · 16 March 2026

★★★★★ 5/5

Google

Thank you so much to the wonderful Denise at Hamptons Caterham who is absolutely BRILLIANT at her job. Buying a house is always stressful but I can honestly say Denise was exceptional and at the end of the line for me every single day to make a very difficult time much more bearable. I will be forever grateful to her for getting my sale and purchase over the line and for going over and above her job role for me personally. Thank you also to Claire who was my first point of contact with Hamptons and is equally brilliant and personable . A first class team who I hope to stay in touch with in the future. Thank you so much Hamptons, amazing service would recommend to everyone in the Caterham area. Ruth

Arabella's · 28 September 2023

★★★★★ 5/5

Google

We've just sold our house and moved into a rental property managed by Hamptons. Moving house is stressful at the best of times, but when trying to align a house sale with a rental move in, things get more complicated. But whenever we were up against it, or our stress levels were through the roof, Phoebe was there to help sort anything she could, or influence things she couldn't fix directly. She's extremely communicative, an absolute star every step of the way, and at times, a saviour. A real asset to the Hamptons team. Thanks, Phoebe.

Jonathan · 24 August 2023

★★★★★ 5/5

Google

It has been a very positive experience renting through Hamptons. The staff I have interacted with have all been very pleasant, helpful, and knowledgeable at all points - special mention to Molly Daniels, who was our main point of contact and was able to provide fast and useful feedback to all our queries, as well as Matthew Gwyer, who gave the same efficient service when required. This has been a vast improvement over previous agencies I have used, and I plan to return to Hamptons the next time I move.

Joe · 24 August 2023

★★★★★ 5/5

Google

I have just exchanged on my property purchase through Hamptons and could not be happier! From start to finish the team has been great! A big thank you initially to Donna, who showed me the property and let me know it was back on the market when I thought I had missed out..and then an even BIGGER thank you to Denise who has been absolutely amazing at getting this purchase over the line! She went above and beyond to make sure that all parts of the chain were co-ordinating and helped fan flames when things got tough! She’s been absolutely stellar!!! 100% recommend Hamptons and will look to purchase my next property (hopefully) through them

Shaheen · 24 August 2023

★★★★★ 5/5

Google

Sara and Carrie have been fantastic at helping us find our new home. Each step of the way they kept us up to date with progress. Sara was always available to speak and always with a very helpful manner. During the offer period when we were chasing feedback, it was never to much and they welcomed the chance to provide an update. Would strongly recommend the team at Caterham.

C · 25 April 2024

★★★★★ 5/5

Google

I couldn’t recommend Carrie and her team enough 😊. I sold my property and purchased my new property with them, their professionalism was second to none. Thank you Carrie and Team 😊

Patricia · 10 August 2025

★★★★★ 5/5

Google

First time I’ve rented with Hamptons, staff friendly and very helpful in the office. Property management team are excellent. Any problems dealt with quickly and efficiently, Vygaile has been brilliant!

Jc · 10 August 2025

★★★★★ 5/5

Google

Carrie and Team did a fantastic job in not only finding a buyer for our late mother's property but then managing the sales process along the chain right through to completion. There were a number of unforeseen issues that came up along the way and it really did go down to the wire. A huge thanks to Carrie to ensure that we managed to get the sale completed just in time!

David · 26 April 2025

★★★★★ 5/5

Google

Let's be honest, estate agents usually get a bit of a of a bad of a reputation. However after dealing with Sara those reputations arent deserved at all... At least not in her case. From to start to finish my entire house transaction was a delight. Thank you Sara. I've dealt with many estate agents in my time and Sara was the first one that I actually felt cared. Top service. I reccomend always dealing with Sara if you use hamptons in caterham. I didn't ask but I suspect she must be the manager. She had my apartment by the time the board went up. I honestly couldn't have asked for me.

Derek · 24 August 2022

★★★★★ 5/5

Google

We had quite a complex house move and Denise was there to support us through every step of the way. She ensured she knew everything about our file, the enquiries that were outstanding and why, and was not afraid to pick up the phone, countless times, to get something over the line. We are sure that it was because of her positive, helpful and friendly approach, coupled with how hard working she was, that we were able to get things over the line in the end. She is an incredibly valuable member of the team and we would have been lost without her. Thank you Denise, and to all of the Hamptons team.

Laura · 24 August 2022

★★★★★ 1/5

Google

My family has been renting a house through this agency in CATERHAM for more than 3 years. Unfortunately I had a lot of problems and a very disappointing experience especially while moving out of the property in the end of tenancy this summer. The agency, which was supposed to be a mediator in this situation and stand for both parties interests, failed and refused to do so, as well as they have failed to communicate any reasons, explanations or updates to myself. The communication was very poor, quality and standard of work as an estate agent was very low. I had a strong feeling the agency was definitely not there to defend any of my interests as a tenant, acted with a huge prejudice and did not assist in any of the matters while I was moving out of the property. The agency just pretended they were never a part of any letting agreement between the two sides and never were my agent. There was no help, no advise, no support. I feel extremely disappointed and let down, I believe this agency’s working style is very unprofessional and definitely not in the tenants interests. Everything is swiped under the carpet and not dealt with. I consider my experience with this agency to be one of the most miserable and sad tenants/letting agents interactions imaginable.NegativeResponsiveness, Quality, Professionalism

Tatiana · 24 August 2021

★★★★★ 5/5

Google

Hamptons have done absolutely brilliant job in selling our home as well as helping us secure our purchase, as both properties were listed with them. They got us a great offer, despite the challenging market. The team were brilliant …

Jennifer · 16 March 2026

★★★★★ 5/5

Google

Molly was incredibly helpful right from the very start of our search for a property! We first saw a house that didn't work for us and she asked us for detailed and specific feedback, which enabled her to help us find the perfect house for us! She is very professional and efficient and also friendly and approachable. I would not hesitate to recommend Molly and Hamptons Lettings in Caterham!

Tracy · 24 August 2022

★★★★★ 5/5

Google

We bought our property though Hamptons and would absolutely recommend them as a superb agent to buy through. In particular, Oliver in Caterham was really effective in our purchase, got us a fantastic deal and worked extremely hard to get the deal done. We had to work to a very short timescale and felt that he worked very hard to help us progress the deal to meet it. Overall, as a buyer I was incredibly impressed with Hamptons' professionalism, expertise, and also the guidance and advice given to us in the buying process, in particular from Oliver. Would definitely recommend them!

G · 24 August 2020

★★★★★ 5/5

Google

We rent properties through Hamptons and have received excellent service from the Property Manager, Vygaile over the last few years. She deals with issues promptly and ensures all parties are satisfied. Thanks for all your help Vygaile!

Nichola · 16 March 2026

★★★★★ 5/5

Google

Denise went out of her way to help me with the purchase of my house. She was a God send in every way. Buying a house is one of the most stressful experiences but Denise made it bearable. I will highly recommend Hamptons in Caterham. Every single person I have met there was very friendly and helpful.

Agata · 24 August 2023

★★★★★ 5/5

Google

Hamptons’ Caterham branch has been truly outstanding in our home‑search journey over the past few months. Jo Davis (the Head of Letting) and Nathan Glass took the time to understand our family’s situation and priorities, always focusing on …

Vicco · 16 February 2026