Trusted Agent profile · Caterham
★★★★★
1,687 reviews across 2 platforms
53 Croydon Road, Caterham, CR3 6PD, CR3 6PD
Part of Cubitt and West, see every office.
Cubitt & West's office in Caterham, at 53 Croydon Road, is rated 4.7 out of 5 across 1,687 reviews on two platforms, including 133 Google reviews rated 4.8.
Every review we hold for the Caterham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat team at Cubitt and West
Abbie and Beth have been brilliant at marketing, organising tenant move in and final bits and pieces. Communication has been really excellent and I would highly recommend them and their team.
Hi Tessa,Thank you for leaving a review! It's great to hear how excellent our agents, Abbie and Beth, have been throughout your experience and we're delighted you would recommend them to others.Best wishes,Cubitt & West.
5/5
TrustpilotExcellent service from Kane Proverbs
Excellent service from Kane Proverbs, made the entire process run smoothly, kept us well informed and made all necessary arrangements on our behalf. We are very happy to refer Kane and Cubitt & West's services.
Thank you for leaving a review! It's great to hear how excellent the service you've received from Kane has been and how smooth he's been able to make the process for you.Best wishes,Cubitt & West.
5/5
TrustpilotOutstanding customer service
Maddison, Martha and Julie in Southsea have been brilliant throughout the whole selling process, answering all my questions whenever I was unsure of something. I felt very lucky to have them help me and I would 100% recommend Cubitt & West in Southsea to anyone needing to buy or sell a home.
Good afternoon,Thank-you for your kind words about Maddie, Martha & Julie from our Southsea office - I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotGreat service from Cubitt & West
Great service from Cubitt & West in Woodingdean, particularly Steve and Sarah who went above and beyond to get our house sale over the line
1/5
TrustpilotThe worst estate agent in Britain
I honestly believe that Cubitt & West Redhill are the worst estate agents in Britain. Supposedly on the 4th March my property was sold. I then get queries because Cubitt & West were unable to explain to the purchaser what a 'Peppercorn Rent' is. 17th March I have heard nothing and after several calls I manage to speak to Cubitt & West, firstly to Tyrone who was no help at all and then to Michelle who later emails me to say that the valuation was being done that day but nobody turned up at the property to do this (?). Last Friday (1st April) I phoned to find out if I still have a purchaser and was told that someone would get back to me, nobody did. I have just phoned, got shouted at and told that there is nobody there that can tell me if I still have a purchaser, neither I or my solicitors have heard anything from Cubitt & West's proposed purchaser. Prior to accepting this offer other viewers turned up who were left standing in the cold & wet and no agent turned up from Cubitt & West and I had to show the viewers around the property myself. I honestly believe that Cubitt & West Redhill are the worst estate agents in Britain.
5/5
TrustpilotDaniel Nouari at Cubbit & West made…
Daniel Nouari at Cubbit & West made renting our first house a breeze! His professionalism and helpfulness were top-notch. He kept us well-informed throughout the process, and his flexibility with our schedule was impressive. ⭐️⭐️⭐️⭐️⭐️
Hi Morufat,Thank you for leaving a review! It's fantastic to hear how easy Daniel has made your experience of renting your first house and how he's been able to keep you well-informed throughout the process.Best wishes,Cubitt & West.
5/5
TrustpilotVery Professional
I cannot thank Cubitt&West enough for the excellent advice and support I have received. They are very professional and want the best outcome for their clients.I would not hesitate to recommend them and would certainly use their services again in the future.Susi Garland
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotThe whole process was relaxed with no…
The whole process was relaxed with no pressure. The video around property has proved to be invaluable too. Thank you for looking after us Sarah and Julie
Hi Tina,Thank you for leaving a review! We're delighted to hear how relaxed you've found your process to be and how our agents have looked after you throughout.Best wishes,Cubitt & West.
5/5
TrustpilotThere for you! ❤️
Cubitt & West in Caterham Surrey.The staff here are so friendly and Neil the Manager really stepped up when we was going through movers stress! A sympathetic ear when needed and saw us through to the end! Jayde Rachael Taz and Neil Thank you for being there for us when we needed!
Dear DAMany thanks for taking the time to leave a review of our Caterham office. I am really pleased to read how supportive Jayde Rachael Taz and Neill have been to you during what can sometimes be difficult times. I will be sure to pass your comments on and have no doubt that they will be delighted.Kind regardsBecky JenningsOperations Director, Cubitt & West
5/5
TrustpilotSouthsea office
Fabulous service from Andy at the Southsea office. Really understood what I was looking for and suggested some lovely properties to view. Great communication during offer process and happy to say I’ve just had an offer accepted on the ideal house for me and my family.
Good afternoon Lorraine,Thank-you for your kind words about the Southsea team of Cubitt & West and in particular, Andy. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
GoogleVery good professional service from all involved and who all had the patience of Saints considering the delays and restarts involved in the difficult sale. Standouts are, Lucy, Silvia and Ben.
Dear John Thank you for leaving a review! It's great to hear how positive your experience with our Caterham team has been, we'll pass your kind words along. Best wishes Becky Jennings Senior Operations Director, Cubitt & West
5/5
TrustpilotBrilliant service all round
Samara and Dan from the Southsea branch have been the most helpful and professional estate agents I have come across. Always keeping you up to date and always pro active in finding our perfect home. We really cant thank them enough!
Good morning Jean-Paul,Thank-you for your kind words about Samara & Dan from our Cubitt & West Southsea branch. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotI have rented a property from Cubitt…
I have rented a property from Cubitt and West twice already and my experience has always been very positive. Tyler especially was super helpful and I highly recommend anyone to look for a rental property with Tyler. Approachable, good at communicating, reliable and overall very friendly agent. :)
Dear DariaThank you for your kind words about Tyler in our Sutton Lettings Team. I will be sure to pass your comments along.Best RegardsBecky Jennings, Operations Director
5/5
TrustpilotMaddison, Emily and Amelia
Maddison, Emily and Amelia have been incredibly helpful, proactive and friendly with facilitating the sale of my house. They handled some tricky obstacles and challenges with professionalism and efficiency. They have gone the extra mile at all times providing outstanding customer service. I would highly recommend them.
Good afternoon Tania,Thank-you for your kind words about the Southsea team of Cubitt & West and in particular Maddie, Emily & Amelia. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
4/5
TrustpilotSafiya did a very good job in showing…
Safiya did a very good job in showing us around a house for sale. She was knowledgeable and efficient.
Hi,Thanks for taking the time to leave us a review.Best wishes,Cubitt & West
5/5
TrustpilotSuperstars!
Everyone I’ve spoken to has been super helpful, Dan has dealt with me mostly and he’s been nothing but a gem! So helpful and understanding, will definitely be using them again in the future. :)
Thank you for leaving a review! We're delighted to hear how positive your experience with our team has been and particularly how much of a gem you've found Dan to be throughout your process.Best wishes,Cubitt & West.
5/5
TrustpilotI use Cubitt & West at least a couple…
I use Cubitt & West at least a couple of times a year to sell development properties and will carry on using them in the future. They always keep me in the loop with viewers and Julie keeps me updated weekly with her sales chasing.
Good afternoon Luke,Thank-you for your kind words about Julie Bramble, our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West
5/5
Trustpilotjust adorable
just adorable. I rented my first apartment here in uk with cubitt & west. the process was very simple and super fast. my huge gratitude to Ciaran Street who was super attentive and calm with me because I don't speak English well, I highly recommend
Dear HerickaThank you for your kind words about Ciaran of our Crawley Lettings Team. I will be sure to pass your comments along. Best regardsBecky Jennings, Operations Director
5/5
TrustpilotI have great experience with the agency…
I have great experience with the agency especially from Mr Marcus Farrow . He is very helpful and honest. Thank you so much for being nice to me.
Hi Saranya,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Marcus, has been and how helpful and honest he's been throughout.Best wishes,Cubitt & West.
5/5
TrustpilotAndrew and Julie
Andrew, Julie and the whole team absolutely fabulous. I love working with people who are professional, knowledgeable and driven. They got me the best price for my house and made sure things ticked over properly towards completion. I felt I was in good hands through out. Highly recommend 👌
Good morning,Thank-you for your kind words about Andrew & Julie from the Portsmouth office of Cubitt & West - I will be sure to pass them along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotFriendly
Friendly, helpful and really seemed knowledgeable of the local market
5/5
TrustpilotThe company has been extremely helpful…
The company has been extremely helpful in guiding us thru the formalities of becoming a landlord. We are grateful.They have informed us promtly when issues have been raised.
Hi Eva,Thank you for leaving a review! We're delighted to hear how extremely helpful you've found our agents to be as they've guided you through the process of becoming a landlord.Best wishes,Cubitt & West.
5/5
TrustpilotAbigail from Cubitt&West was extremelly…
Abigail from Cubitt&West was extremelly fast and very helpfull, sorting our boiler issue in 24 hours. We have been with cubitt&west for over 5 years now and can't complain!!
Hi Iulian,Thank you for leaving a review! It's great to hear how positive your experience with our agent has been over the 5 years you've been with us, and how helpful Abigail has been in getting issues sorted quickly for you.Best wishes,Cubitt & West.
1/5
GoogleDreadful my property was sold the end of July and im still sat here in mid DECEMBER !! Since it was sold they have virtually forgot ive existed no email responses no phone calls nothing. The solicitors they employ J.S LAW ( go and Go their reviews are worse avoid go somewhere else
Dear Mr Williams We are looking into your comments and will be in touch again shortly. Kind regards Cubitt & West
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