Trusted Agent profile · Castle Street
★★★★★
214 reviews across 2 platforms
Market Cross, Castle Street, R93 AX56
Part of Sherry FitzGerald McDermott, see every office.
Sherry FitzGerald McDermott's office in Castle Street, at Market Cross, is rated 4.1 out of 5 across 214 reviews on two platforms, including 38 Google reviews rated 4.8.
Every review we hold for the Castle Street office, from every platform, shown as written. First names only.
5/5
TrustpilotHouse Sale
Ed Reilly, Sherry Fitzgerald has just completed the sale of our home. I found Ed and his office staff very professional right through the process. I chose Sherry Fitzgerald because they had a very good knowledge of properties in the area. It was a pleasure to deal with Ed and his team. The house photography was excellent and the sale was handled professionally. I would have no hesitation in appointing Ed and his team to sell a property for me in the future.
1/5
TrustpilotWe as a customer we have right to know…
We as a customer we have right to know what is the reason for unsuccessful. I have applied for more than 10 houses not even one I got a viewing. I understand there is a huge demand and applications. But I have applied at the very first moment it is posted. We are a full time working with clean record and I have mentioned it to them in my intro. I really don't understand how transparent they're in this process. It leads to doubts of internal dealings and unfair procedure. I appreciate you technology of automated process but when customers are spending time to fill in details and showing serious interest. Isn't your options to take your time in reviewing the application fairly to give an opportunity for the serious applicants.
Dear Hemanth Kumar Narayanswamy, We appreciate you taking the time to give feedback. We are sorry that your experience with us was unsatisfactory. We would appreciate an opportunity to speak with you to confirm which office your were dealing with.Please email your contact details to customercare@sherryfitz.ie we will be in touch asap.Kind regards,Sarah
5/5
TrustpilotSherry Fitzgerald's communication with…
Sherry Fitzgerald's communication with us throughout the sale process was impeccable. The sale's agent Ronan Healy was so professional and friendly it was like talking to a friend everytime we discussed the process. He made everything so easy for us.
Thanks for taking the time to leave a review Helen, we wish you all the best for the future.All the team at Sherry FitzGerald
1/5
TrustpilotUnprofessional and very disappointing
My property was a new townhouse in a very sought after attractive area. When I enlisted my property with SF they promised they had a database of interested customers and my house will sell quickly. I was under the impression that the size of SF would work for my benefit but I turned out to be wrong. I was "just another customer". There was no personal touch or effort put into selling my house. In fact they brought the digital team to do the marketing piece a day AFTER I moved out, when the house was a total mess and without staging anything - showing the house "as is" (and actually worse). At one point the agent advised me to sell the house at a lower price than the one THEY recommended to list the property under. So either they overpriced the property or they didn't deliver! Either way I found their service very unprofessional and very very disappointing.
5/5
TrustpilotInstructed Sherry Fitz to sell my home…
Instructed Sherry Fitz to sell my home this year - just after the post-Christmas lock-down.The environment was uncertain and stressful. Their quiet competence and confidence was just great. We worked out the pre-sale spending budget, and they were active with meeting my requirements. The standout for me was when there was a bump in the sale path, they were proactive and honest. They also behaved very ethically when dealing with the bidders which I found comforting. Overall, I can't imagine talking to a different agent when selling again. I dealt with Barry Ensor and Andrea Whelan in Rathmines office.
5/5
TrustpilotI have just bought my very own and…
I have just bought my very own and first home through them guys. Brilliant experience. Highly recommended. Amy was excellent. She was knowledgeable, helpful and made the whole process incredibly easy. On completion day I have received a little lovely present and a card 😊 thank you for all your help and great support!!! Simply the Best!!!
5/5
TrustpilotShining Star in Sunny South East
As recent purchasers of a residential property in Co. Wexford facilitated by vendors auctioneer Aisling McGrath of Sherry Fitzgerald Haythornthwaite. We would highly recommend Aisling and her colleagues in branch who offered a skilled and professional service from virtual viewing, right through to on site viewing and handover. Aisling ensured that there was a constant line of communication between vendors and purchasers and really went the extra mile to close the sale in a timely manner. 5 star service all the way !
1/5
TrustpilotTotally Disgraceful
Totally Disgraceful. We heard that Sherry FitzGerald was a professional company, but how far from the truth was this. We sold our residential property with them. They found a buyer, but at this point everything went so wrong. A member of staff gave the potential buyer the key and let them enter the property unsupervised. We were unaware of this until we got a call from a neighbour stating the potential buyer had moved a static caravan into the rear garden by craning it over the roof. At this point the potential buyer had no insurance in place, they damaged the interior of the house and they were planning on living in the static caravan rent free before the contract was exchanged. The staff at Sherry FitzGerald did nit check the property to ensure this did not happen. You can imagine the extra stress this put on the seller as the interior of the property had been destroyed and there was a static caravan in the rear garden. If the sale had fallen through, I would have been in a world of pain as it would be up to me to put the house back to being sellable again. The directors of Sherry FitzGerald were concerned, not for the customer, but their business. We had nearly two weeks of stress and getting extra engineer reports completed. I would not recommend their services.
Dear Paul, We understand how upsetting this situation has been for you and your family. The actions taken by the third party were unprecedented, and in our 40 years of business we have never encountered such a situation before. As we previously communicated with you, once we were made aware of this incident our team proactively brought the matter to a close. We have investigated the matter in full and despite it being highly unlikely such an incident will ever re-occur, we have put extra precautions in place to protect our clients. The unauthorised actions taken by the third party were inexcusable and beyond our control. We hope that now your sale has closed you can put this distressing incident behind you. Kind regards, Ann O’Mahony
5/5
TrustpilotThis is a review for Paul Stack and…
This is a review for Paul Stack and Company based in Abbeyfeale, we bought a House in 2004 from Maurice Stack.When we went to sell the House in 2020 we went back to the same great Company to sell the House for us. The sale of the House went through without a hitch due to the professional manner of the team at Stacks, we cannot praise them enough for their help in selling the House, Great team, we hope to do Business with them again in the future. Many thanks again to the team at Sherry Fitz Abbeyfeale. MADELEINE AND Tom
5/5
TrustpilotMegan Ford⭐️⭐️⭐️⭐️⭐️
We recently sold our house with the professional expertise of Megan Forde from Sherry Fitzgerald.Megan made the process flow so smoothly and efficiently.We were kept updated and her confidence and dedication meant we were never in doubt of a successful sale.Thank you Megan for a wonderful experience.Paul and Sandra Corcoran
3/5
TrustpilotI appreciate that the basics were…
I appreciate that the basics were delivered, but the process lacked a sense of care or attention. It felt more like I was going through a system than being supported through a service.
Good morning, We appreciate you taking the time to give feedback. We would appreciate an opportunity to speak with you about your experience. Please email your contact details to customercare@sherryfitz.ie and we will be in touch asap. Kind regards, Sarah
5/5
GoogleExcellent service from Conor and his team. Great outcome for us!
Hi Ingrid Thanks for taking the time to leave a review. It was a pleasure to do business with you and we wish you all the best for the future. Kind regards, All the team at Sherry FitzGerald Bray
1/5
TrustpilotPlaced an order and then there was no…
Placed an order and then there was no further update from the agent for over a month.I called them for update then the agent called back and ask what can they help me???After the call they asked me to increase the offer, it is totally fine but should be more proactive. Will not consider them in the future.
We appreciate you taking the time to give feedback. We are sorry that your experience with us was unsatisfactory. We would appreciate an opportunity to speak with you.Please email your contact details to customercare@sherryfitz.ie we will be in touch asap.Kind regards,Sarah
5/5
TrustpilotResidential House Sale
Ed Reilly came to value our home in anticipation of us going to market. After our first meeting with Ed it was clear he had a wealth of knowledge and understanding of the current market so we did not hesitate to appoint him which transpired to be a great decision. Not all sales go smoothly , however with a calm and problem solving approach the sale was completed. Ed was fantasic to deal with , always promptly returning my calls and handing any issues with the utmost professionalism as did his team in the office. For any future purchases or sales we may endeavour on within Eds scope area there would be no one else we would choose.
5/5
GoogleMet Barbara and Conor in our search for a house in the area. They have both been really knowledgeable and professional when showing us houses and brilliant in keeping us up to date on new houses coming on the market. Sorry about the previous review, must've been when my phone was in my bag!
Dear Katherine, Thanks for taking the time to leave a review. We are delighted to help anyway we … More
5/5
TrustpilotWe recently sold and purchased a…
We recently sold and purchased a property with the lucan branch. From our first meeting with Thomas to our last meeting with Philip they were completely professional and obliging in all our requirements . We also like to thank all the office staff who were always there to help with any queries
4/5
TrustpilotBrenda Mulcahy is a professional
Brenda Mulcahy is a professional, enthusiastic agent. She organised the sale of my house drawing in a lot of viewers and handling offers sensitively. Achieved a sale above asking price. She is backed up by a professional team and they took the stress out of selling.
5/5
TrustpilotBuying and selling a house
Great service given by Sherry Fitzgerald especially Tony Kavanagh and Lorraine Scully in the buying and selling of a house earlier this year. It is a very stressful time but having a knowledgeable , professional and approachable team to work with made the expeience so much better . Highly recommend them .
5/5
TrustpilotI have used Sherry Fitzgerald to sell…
I have used Sherry Fitzgerald to sell my family home in 2022 I found Nick Popplewell very professional helpful and got house sold at a great price without any hassle .Job well done Thank you Rosemary Spelman
1/5
TrustpilotUnprofessional - never stick to commitment
I recently purchased a house through Sherry and my experience was worse (D15). While buying a house is a life event for most, the folks here has absolutely no consideration to that fact. They did not want to show me the house for final walkthrough which I had to argue with them. They lied to me that they had the entire house keys so I released the funds, however, they gave me literally just a single main door key. I had to follow up for 5 days, and multiple phone calls to receive the entire set of keys. After all this, it took 3 weeks for them to remove the 'Sold' board in front of the house. If you are looking for an agent, please do not consider Sherry, instead consider other agents who are more professional and friendly.
4/5
TrustpilotSale Of Property
I was very pleased with the full suite of services offered by Sherry Fitzgerald. Everything was very professional and to a very high standard. The valuation I received was realistic. I was kept informed through the showings and the sale process and given regular feedback by my agent. I would highly recommend them as a real estate agent.
5/5
TrustpilotGreat experience
We had a great experience with Linda in Sherry Fitzgerald OLeary Kinsella while buying our first home. She was always super quick to respond to any questions we had, and made the whole process feel so much less stressful.
5/5
TrustpilotRecently completed sale of house
Recently completed sale of house. Niamh Madden was a pleasure to deal with. She was very professional and always available to answer queries. Would highly recommend Niamh and her team.
5/5
TrustpilotQuick, professional, smooth sale!
We tasked Ed to sell our house and he delivered a sale 15% above asking price, just within a couple of weeks, demonstrating his commitment and capabilities. Throughout the partnership he has been extremely supportive, going the extra mile to meet our needs, being always available if any questions. He is very knowledgeable and his professional skills are excellent. Highly recommended!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Sherry FitzGerald McDermott's Castle Street office has 214 reviews across two platforms: 38 on Google, 176 on Trustpilot (across the whole business).
Sherry FitzGerald McDermott Castle Street is rated 4.1 out of 5 across all 214 reviews, and 4.8 out of 5 on Google from 38 reviews.
Sherry FitzGerald McDermott Castle Street, Market Cross, Castle Street, R93 AX56.
