5/5
GoogleBeth was lovely, on time. It was a nice tour with her
Agent replied · 24 March 2026
Thank you for taking the time to leave a review for Beth. We're glad you enjoyed your viewing with her. Kind regards, the RJ Ebbsfleet Garden City team
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Robinson Jackson Ebbsfleet Garden City reviews
★★★★★
416 reviews across 1 platform
67 Cherry Orchard, Castle Hill DA10 1AD
Robinson Jackson's Castle Hill office at 67 Cherry Orchard is rated 4.8 out of 5 across 416 reviews on 1 platform, including 416 Google reviews rated 4.8. Checked 9 October 2026.
Reviews
Every review we hold for the Castle Hill office, from every platform, shown as written. First names only.
Google5/5
GoogleKerstie has been brilliant with us since our very first viewing. She’s super helpful and responsive, which is especially appreciated with us being first time buyers. Can’t wait to get the keys now!
Agent replied · 23 May 2026
Thank you so much for taking the time to leave a 5* review for Kerstie. If you need any other help, don't hesitate to get in contact. Wishing you all the best with the rest of your purchasing journey. Kind regards, the RJ Ebbsfleet Garden City team
5/5
GoogleI recently viewed the property, and I had a great experience. Beth showed us around and was incredibly helpful and professional throughout the viewing. She makes the whole process straightforward and enjoyable.
Agent replied · 13 August 2026
Thank you so much for your lovely review! We're delighted to hear that you had such a positive experience during your property viewing with Beth. It's wonderful to know that she was helpful, professional, and made the process feel straightforward and enjoyable. Thank you for taking the time to share your feedback, and we wish you all the best! Kind regards, the RJ Ebbsfleet Garden City team
5/5
GoogleBeth was really helpful with the entire viewing process, she was here on time, answered all my questions and shared all the relevant details about the property.
Agent replied · 23 May 2026
Thanks Kamran. We appreciate you leaving a review for Beth. Kind regards, the RJ Ebbsfleet Garden City team
1/5
GoogleThis review has been amended after receiving a threat of legal proceedings from Red squirrel. We rented with red squirrel, which was okay. Not great, just okay. Minimal contact. We were then informed of the landlords intention to sell the property, in no way is this red squirrels fault, it happens. The preceeding events is why my review is what it is. Unprofessional, rude, condescending, disrespectful: these are just a few words I can use to describe this company but I don't want to go on. We now own the house that we were renting and are thrilled that we no longer have to interact with Red squirrel. I would advise anyone, if possible, to avoid this company as I will be doing going forward. I understand this may difficult due to the way the market is, particularly the rental sector. My advice if you do have to deal with them is get everything in writing to cover yourselves. Be warned.
Agent replied · 27 May 2026
Hi Matt, Thank you for your feedback. While we always welcome constructive criticism, we do feel it’s important to correct some factual inaccuracies in your review. Firstly, at no point did we issue a “threat” of legal action, we simply requested that any public commentary reflect factual and fair representation, which is a standard and reasonable approach to online reviews. Secondly, your statement omits a crucial part of the story: the seller did not want to sell the property to you and was actively pursuing alternative plans. It was only through our intervention and ongoing negotiation that the seller reconsidered. Without our team’s efforts, it is very likely you would not have had the opportunity to purchase the property at all. We understand that navigating rental transitions and property purchases can be stressful, and we always aim to support all parties involved to the best of our ability. We’re sorry you felt dissatisfied, but we are proud of the outcome we helped you achieve...owning your home. We wish you the best in your new property. Kind regards, The Red Squirrel Team
1/5
GoogleI had the ‘luck’ to rent a property through Red Squirrel for 2.5 years. The property looked very nice at first. Then I started having lots of problems with very cold temperatures in the property despite heating, which also resulted in damp and mould. I asked them several times to fix this. I then begged them to fix it, because I was due having a baby born soon. They ignored my complaints every time. My baby was born and the temperatures haven’t resolved. I was using the heating on full power, and it was still around 18 degrees in the living room. In the end I had to ask the council to help resolve this, which they did. After over a year of begging the estate agents for their help, they installed new heaters finally. After this I wasn’t surprised I got a section 21 eviction notice 🙂 Revenge eviction at its best. They took advantage of me being a single mum and having no family support, also they thought I was stupid all along and that I wouldn’t fight until my last breath to protect my baby. We also had a leak in the house due to a burst pipe which resulted in a mouldy and stained ceiling, which again they ignored. We’ve moved out and now they’re claiming back the whole deposit, saying the property needs a clean which will cost £650 😃 All Red Squirrel care about is the landlord, and slum landlords unfortunately. Please do consider any other estate agents before going with them
Agent replied · 27 May 2026
Hi Zsuzsa, Having taken time to review all matters here, we can state that your account is factually incorrect. For us to abide by GDPR it is hard to give that response correctly on this format. What we can say, is every single instance you contacted our team, the landlords were informed that moment. However all we can say is, the landlord did everything on time and when needed. Unfortunately, you were not willing to let trade's in to carry out works. The council also confirmed otherwise against yourself. We are sorry you feel this way, however, it is difficult to answer seeing as what you have written was the opposite of events. We wish you all the best in your new home
1/5
GoogleWent to view a property with them, explained then and there we don’t have a guarantor and are unable to get one. They said we don’t need one - fast forward to them stating we need to pay £150 to apply/do referencing and it’s not refundable if you fail referencing. They explained we have high chance of getting the place. After applying and paying they then said there’s nothing they can do without a guarantor and they will not give us our money back. Scammed out of money when we were desperate, please be careful.
Agent replied · 27 May 2026
Good afternoon, Unfortunately we cannot locate your information on our system. Also the above is something we have never come into contact with. I wonder if you have clicked the incorrect agent to leave a review or have done so in mistake? To be clear, prior to anyone giving a holding fee, in writing we make it explicitly clear that if you give incorrect information and subsequently fail referencing it is non-refundable.
5/5
GoogleI used Red Squirrel to manage two flats over the past year. They have been timely and effective in finding good tenants, as well as when one tenant left at the end of the tenancy. More importantly, given the properties were old and needed a lot of repairs (with the seller actually leaving them in a worst state than expected), Red Squirrel dealt with this rather tiresome list of repairs in stride and with a lot of patience, which would otherwise be very hard for me to handle from far away.
Agent replied · 27 May 2026
Thank you Chia
5/5
GoogleRed Squirrel were fantastic, I was kept up to date and everything was sorted quickly. Eileen is just wonderful and nothing is too much trouble. Thank you 😊 …
Agent replied · 27 May 2026
Thank you Jodie, this is really appreciated. We will be sure to let Eileen know
5/5
GoogleBeth from Robinson Jackson has been incredibly helpful throughout our home buying journey. She took the time to show us a range of properties, provided valuable insights about the local area, and recommended mortgage advisors, helping us …
Agent replied · 12 June 2026
Thank you for taking the time to share such detailed feedback. We’re delighted to hear that Beth has been so helpful throughout your home … More
5/5
GoogleBeth was so lovely! She really took her time to show us all the amenities of the property, very patient and detail oriented! I couldn't thank her enough 🥰 …
5/5
GoogleI have been viewing some properties around Swanscombe with Beth and she has been absolutely incredible. She is so friendly and approachable. No question is ever a silly question to ask her. She’s always quick to respond to any messages I …
Agent replied · 14 May 2026
Thank you so much for your incredibly kind review. We’re delighted to hear about your positive experiences viewing properties with Beth. It’s wonderful to know you’ve found her friendly, approachable, and responsive, and that she has been … More
5/5
GoogleAmanda, the Sales Manager at Robinson Jackson, provided a brilliant service from start to finish. She was organised, professional, and always quick to respond. Her communication and attention to detail made the whole process smooth and stress-free. Highly recommend!
Agent replied · 12 June 2026
Thank you for taking the time to share your feedback. We’re delighted to hear that Amanda provided such a brilliant service from start to finish. Her organisation, professionalism, and commitment to clear … More
5/5
GoogleI was shown round by Beth . She was really nice and very good at explaining and listening to all the questions I asked . Easy to talk to. Love her approach. Felt very at ease .
Agent replied · 12 June 2026
Thank you for taking the time to leave your feedback. We’re pleased to hear that Beth provided such a positive experience during your viewing. It’s great to know she was friendly, easy to talk to, and took the time … More
5/5
GoogleJust had a quick viewing with Beth, she was very professional, helpful and friendly. Thank you Beth!
5/5
GoogleWe had an amazing viewing with Beth today. She was so welcoming and bubbly, explaining the house perfectly and also allowing us time and space to view it without pressure. She answered all questions and displayed the house beautifully, I could really see myself living here and she helped that a lot.
4/5
GoogleI have found Jorja most helpful and keeping in touch with me in finding a flat / house to rent .Also Olly in calling back to check on properties to view . I am very pleased with the staff and care .
Agent replied · 27 May 2026
Thank you Elizabeth, we will pass this on to Jorja and the team
5/5
GoogleWe used Robinson Jackson to sell a property on Castle Hill. Everyone involved in the process was professional, always someone available to answer the phone and plenty of communication back and forth on any queries or situations that came up. A special thanks to Olivia for everything she did to help move this sale along.
Agent replied · 26 August 2024
Thanks so much for taking the time to leave us a review Ashley. We're happy that you were satisfied with our service and we wish you all the very best for the future. Thanks again! The RJ Ebbsfleet Garden City team.
5/5
GoogleBeth was brilliant! Thank you!
Agent replied · 24 March 2026
Thank you for your kind feedback. We’re delighted to hear that Beth was brilliant, she’ll be so pleased to see this. Thank you again for taking the time to leave a review. Kind regards, the RJ Ebbsfleet Garden City team.
5/5
GoogleRed Squirrel were very helpful when we urgently needed a 6-month let after various temporary homes after our house was flooded. Friendly, always willing to sort out problems. Recommended.
Agent replied · 27 May 2026
Thank you Martin
5/5
GoogleI had a fantastic experience working with sales coordinator Beth .From start to finish, she was incredibly knowledgeable, polite and proactive. No question was ever too small and any query’s were always answered with a smile. What really …
Agent replied · 17 May 2026
Thank you so much for your fantastic feedback! We’re delighted to hear that Beth provided such a knowledgeable, proactive, and supportive experience from start to finish. … More
5/5
GoogleWe had a great experience with this estate agent. Kerstie, who arranged our booking, was really helpful and made the process smooth from the start. Beth showed us around the property and was absolutely lovely, very welcoming, knowledgeable, …
Agent replied · 14 May 2026
Thank you for your kind review. We’re delighted to hear you had such a great experience with our team. It’s wonderful to know that Kerstie was helpful in arranging your viewing and that Beth provided a welcoming, knowledgeable, and relaxed … More
1/5
GoogleThe more I think about this the more annoyed I get!!! I have cash waiting to buy a red squirrel property yet their customer service is NONEXISTENT. I’m surprised they can actually sell a house!! At this rate she u feel sorry for the sellers who chose and are being failed by them. I made a viewing appointment for them to try and cancel same day. The guy didn’t know anything about the house or lease rent service charge amount so I (capitals) had yo chase THEM 3 times! Each time saying they will get back to me. Ollie then called “we wondered where you were at with the property” UH HELLO! I’m waiting for you, I said I was quite annoyed 3 days had passed and no update was given - he said he had the information for me but he infact didn’t! Again bring told I’ll get a call back 3 weeks and I’m still waiting! It’s not even like it’s a fast time for property so sort it out guys. And apologies to your seller on the property and their next update for losing a sale.
5/5
GoogleBeth was friendly, professional, and very knowledgeable. Great experience overall.
Agent replied · 23 May 2026
Thanks so much! We really appreciated you taking the time to leave a review for Beth. Kind regards, the RJ Ebbsfleet Garden City team.
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Questions about Robinson Jackson Ebbsfleet Garden City
How many reviews does Robinson Jackson Ebbsfleet Garden City have?
Robinson Jackson's Castle Hill office has 416 reviews across 1 platform: 416 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Robinson Jackson Ebbsfleet Garden City's rating?
Robinson Jackson Ebbsfleet Garden City is rated 4.8 out of 5 across all 416 reviews, and 4.8 out of 5 on Google from 416 reviews, checked 9 October 2026.
Where is Robinson Jackson's Castle Hill office?
Robinson Jackson Ebbsfleet Garden City, 67 Cherry Orchard, Castle Hill DA10 1AD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.