Reeds Rains (Carrickfergus) reviews

★★★★★ 5/5

Trustpilot

Always keep me updated

Mr/Mrs · 21 September 2026

★★★★★ 5/5

Trustpilot

Excellent rapport with Lewis wonderful…

Excellent rapport with Lewis wonderful service

Alex · 8 September 2026

★★★★★ 1/5

Trustpilot

Avoid using this company

Avoid using this company, especially the Sale branch. On the first day, they rented us a property in poor condition and it had not been properly cleaned. Now that we have moved out, they are withholding our full deposit, claiming there were ongoing issues, despite us reporting problems from day one and providing photos as evidence.

Barbara · 5 May 2026

★★★★★ 5/5

Trustpilot

The team were very friendly and…

The team were very friendly and efficient Simon Wilson was brilliant from start to finish he made everything so easy for me and kept me informed throughout the sale as this was a family home of 57years and he was very respectful of this and he was so mannerly and friendly I will definitely use Reeds Rains again.

Customer · 10 January 2023

★★★★★ 5/5

Trustpilot

By being cared for by a great crew at…

By being cared for by a great crew at Reed Rains staff always cheerful friendly and helpful guiding us through the maze of selling our house. Would totally recommend them everyone.

M · 9 March 2026

★★★★★ 5/5

Google

I bought my new home through Reeds Rains Carrickfergus and could not recommend them enough! Lisa has been absolutely brilliant throughout the process and kept me completely up to date and informed right up to move in day. Really delighted with the service and appreciate all the help!

Nicole · 20 October 2023

★★★★★ 1/5

Trustpilot

Poor, I wish I had not used them as a management for my 2 properties, my advice - do not do the same.

Poor, Poor, Poor. Rhyl branch is dismal. Following a previous bad review, I was called by the Rhyl branch and the main issue of the problem at the time (the centralised management) was removed and work was taken into the branch. This worked well and I would give the service at that point 5 stars. Queries were answered, requests were actioned and local trustworthy business were arranged to do work at my houses when required (the centralised system used a contracting firm which charged high fees, did poor work and on one occasion claimed to do work which the tenant confirmed that they hadn't actually done. When pointed out, they withdrew their claim for payment without argument). I was very happy, my properties were being managed well. Unfortunately the person providing that service at the branch left and things deteriorated. Poor management from the branch has cost me money. All the bad things you hear about estate agents are currently encompassed within this branch. Lies, not doing what you've asked them to do which leave you feeling that they do not care about you as a customer as long as they get paid. Rent smart Wales have introduced lots of new rules and regulations that as a landlord you might think "This is too much hassle, I'll get an agent involved" if you do, my advice is do not choose Reeds Rains Rhyl, you will end up regretting it as I have with both the properties I had with them. It's going to cost me money to get away from them, but it is worth it. They are dreadful.

Mark · 15 October 2023

★★★★★ 1/5

Trustpilot

Terrible property managers

I hir d reeds and rains to manage a dental property and oversee the letting. It has been a nightmare!The tenant severe the notice period whicj they missed for two months and only noticed when the rent stopped coming in. Now we are late at listing the property for rent by two months and loosing rental income..Moreover, R&R's compliance department has been chasing the tenant for defaulting even when he vacated the property after providing appropriate notice.It has been a terrible experience both for me the owner and the tenants

Essor · 28 August 2024

★★★★★ 5/5

Trustpilot

I highly recommend Reeds Rains for selling a property

Reeds Rains were friendly yet professional throughout the process of selling my house. They stepped in and helped, when the solicitors were making a stressful situation even more stressful, and sorted things out so that I did manage to exchange and complete on the sale. I'm pretty sure that without Madeline and the rest of the team in the Gosforth office, I would still be trying to exchange contracts and could have easily lost the sale. Thank you all so much

Maggie · 2 October 2023

★★★★★ 5/5

Google

Selling you first home can be a daunting experience, but Lynsey and her team ensured it was a straightforward process, even in the midst of a pandemic! We received professional guidance and advice throughout, the team were quick to respond to any emails or calls, and delivered exactly the service they had promised at the outset. A pleasure to deal with - many thanks again!PositiveResponsiveness, Quality, Professionalism, Value

Andy · 17 June 2021

★★★★★ 1/5

Trustpilot

Pontefract branch

Pontefract branch , appointment made , travelled from London to keep it, 15 minutes stood outside house, agent no show, so I ring RR to be told they have been ringing all day to confirm , not one call on my call log ask lair to ring me back on number she had came straight up wish I could put pic on ,, bottom line incompetent estate agent went to W H BROWN APPOINTMENT TOMORROW, RR REAPPOINT ANOTHER 10 DAYS

Clive · 7 August 2024

★★★★★ 5/5

Trustpilot

Adam's expertise sets the standard in Folkestone

Adam at Reeds Rains Estate Agents in Folkestone is a standout professional. Having bought two properties and sold one unit through their services, I can confidently say they're unmatched in professionalism and dedication. With experience in the real estate business, I've found no team more committed to excellence. Their success secret? Exceptional follow-up throughout the process. Reeds Rains Estate Agents, is our go-to in Folkestone. Highly recommended for a trustworthy real estate experience!Many thanks, Edwards and Dan

Edwards · 16 November 2023

★★★★★ 2/5

Trustpilot

Inhabitable

As soon as you’ve paid your deposit and started paying rent, you won’t get much communication from them. It is basically Impossible to get any maintenance work done - we were left with leaks, mould, lights not working, carpet ripping up, drafts and more. It takes almost a year to get someone to come and look at the problems, then nothing is done despite chasing every day. You ring and email daily but get no response.Glad to be out of there. We were once without a working boiler for over 2 weeks in December. It took me threatening legal action for them to follow some sort of protocol. Even then we were passed around different people who didn’t seem to know how to handle the problem. It gets to the point where it is just unsafe. And after all that, the landlord took the whole deposit to buy a new front door which was not like for like. The property had a lot of potential but it’s not well managed at all.

Hannah · 27 July 2024

★★★★★ 1/5

Trustpilot

0/10

If I could review this estate agents lower I would. I initially signed for a property in 2021 with a partner - they messed us around for weeks at a time and made the moving in process as stressful as possible which lead to them finally releasing the keys after office hours despite having a moving van waiting all day. Immediately after moving in we had to make a formal complaint due to having to wait over 8 weeks for acknowledgement on maintenance issues. Not something you want straight after moving into a property? Not to mention later going 3 days without heating or hot water in the height of winter.They shut us up by offering to pay compensation of £150 for the inconvenience.However, later in the tenancy the other tenant moved out leaving me, a single young woman, living alone. The landlord, an older gentleman, turned up to the property without notice several times. On one occasion, I granted access to the property for him to review some damp problems, whereby he made multiple inappropriate comments about how my tattoos would look better without my clothes on, and that I was safe going upstairs alone with him. A few days after this, he knocked on the door at circa 7pm at night asking me to go for drinks with him.Being a woman living alone, knowing that this man is aware of this and is in a position of power, I didn't speak out until the end of the tenancy.This landlord then decided to claim over £700 of damages from myself. Luckily, we used the Zero Deposit Guarantee scheme and so they disputed this on my behalf and over £500 of this claim was rejected. Leaving me to pay just under £185 which was settled at the end of 2023.However, over a year after the end of the tenancy, Reeds Rains has just contacted me stating that I owe them £22. A reminder this was paid in 2023, the year that the tenancy ended.I would never ever recommend anybody to use this estate agents, it's a law suit waiting to happen and they clearly don't care about the safety of their tenants from landlords taking advantage of their position nor do they communicate with each other at all and prefer to harass previous tenants.

Rebecca · 24 July 2024

★★★★★ 5/5

Trustpilot

Reeds rain - Manchester - Sofia Shabhaz

I recently purchased a property and had absolutely outstanding support from their mortgage advisor, Sofia Shabhaz. She advised me through the purchase of one property being sold through Reeds Rain. This unfortunately feel through, but as part of their service they provided free mortgage advice for the purchase of another property which wasn't sold through Reeds Rain. Sofia was not only available and easy to contact but a pleasure to deal with and highly professional.

Patrick · 29 June 2018

★★★★★ 1/5

Trustpilot

Reeds Rains at Chapel House. Worst agent in the North East

Reeds Rains at Chapel House. We recently bought a house and these people were unfortunately the acting agent. The vendor wasn't happy with them and neither were we. What a rip -off. Talk about giving the industry a bad name. Charged us £60 to carry out an I.D. check when we were stood in their office with our official documents. No, we can't take a copy, you have to pay a fee and use our app!! So we paid under duress as we wanted the property. The app simply asked us to upload the documents. As if that made any difference as opposed to them photocopying or scanning them themselves. During the next six to eight weeks of the process, we never had one single phone call from them giving us any update. When we rang them close to completing on the purchase we were told they would ring us. They didn't!! I have dealt with other agents as an investor and for private purchases. These people are pathetic and a disgrace to the industry. Don't touch them with a bargepole. Useless!!

Dave · 12 July 2024

★★★★★ 1/5

Trustpilot

Worst estate agent in Liverpool!!

Worst estate agent in Liverpool!!! Avoid Reeds Rains Liverpool at all cost.Unethical , poor communication, unprofessional, very stressful. Avoid avoid, avoid.I flew in from Geneva after fixing two viewings, 301, 3 Kenyon Steps, L1 and The Strand, Liverpool L2.We waited in front of the property for more than an hour on 2nd Aug for 12pm viewing. One Abdul qadir was supposed to come to show us the property.Mr Justin Barton had confirmed the viewing on mail so we booked our air tickets.He did not show up, and after frequent calling Reed Rains we were told that he visited the concierge and returned. Holy hell..!!! Such fraudulent people. There was no confirmation or communication from either Reed Rains nor Abdul Qadir.Our precious time, money, hotel bookings ,all went for a toss.Thankyou Reed Rains for your callous behaviour. The properties listed never existed I suppose. So ultimately its your loss, not mine.

Sandeep · 3 August 2023

★★★★★ 1/5

Trustpilot

Carol is rude

Carol at the Ashton under lyne branch is lazy and rude. Couldn't really be bothered when viewing a house and was looking at me like I'm poor when I actually purchased outright with no mortgage. When I called the branch to put an offer on a house she took my offer then never called me back. I chased and she rudely laughed at me down the phone saying I wasn't in a position to purchase said house (how would she know this?) so I withdrew and bought another with home estate agents.

Mr · 11 July 2024

★★★★★ 5/5

Google

Can't thank Lisa, Lynsey, Chris and Karen enough for all their help, nothing is ever too much trouble for them they always go above and beyond cant recommend them enough :)

Laura · 25 July 2024

★★★★★ 5/5

Trustpilot

Fantastic company

Fantastic company, always ready to provide good advise , would seriously recommend them to all my friends and family.

Mrs · 14 May 2026

★★★★★ 5/5

Trustpilot

Reeds Rains Rhyl

The team in Rhyl were amazing. As first time buyers we didn’t have a clue on the processes and Derry explained everything and kept us up to date during the purchasing process. Matt was brilliant with his mortgage advice and made the mortgage process so much easier than we imagined. Would highly recommend to anyone buying or selling.

Lewis · 20 August 2022

★★★★★ 1/5

Trustpilot

Rent due, Is it that difficult?

Rent due, log into online portal. Says monthly. Bank transfer 12 months worth to them. Week later call from landlord, have you paid? Yes. Few minutes later, call from RR, do you want to set up another 12 months? Well first, it's gone to an automatic rolling contract, and secondly if you want to setup another 12 months then maybe it's a good idea to do it IN ADVANCE, thirdly because it's a monthly payment and you haven't sent any communication I ALREADY sent payment to you on the due date same as previous year. After last year where I had to chase myself for the rent, this year I decided to just let things sort themselves out this time round. This does however leave the question, what do reeds rains actually do for landlords/tenants? The landlord actually asked me to confirm with them that reeds rains have found the 7 grand I sent because RR probably won't do this. I'm not angry, these things happen more disappointed that this company seems to struggle with simple things. I did suggest that my landlord use another company as it's obvious that this one has issues.

Ronnie · 3 July 2024

★★★★★ 5/5

Trustpilot

Look no more, Nicola, Craig and Dea are your people…

Sold our flat with Reeds Rains Estate Agents Plaistow. We had exceptional service from start to finish, thanks to Nicola, Craig and Dea. Their professional photos were taken immediately after we signed up with them, all of the viewings were handled professional.Nicola from Reeds Rains Estate Agent Plaistow has been excellent. She was professional throughout. She listened and acted to suggestions as well as providing advice and support. The real unique difference to other agents is she was always available working well beyond office hours as she really puts her heart and soul into her business. Definitely recommend to anyone looking to sell their home.

D · 18 July 2023

★★★★★ 5/5

Trustpilot

FANTASTIC AS ALWAYS!

FANTASTIC AS ALWAYS!!

David · 1 September 2026