Trusted Agent profile · Carrickfergus
★★★★★
2,174 reviews across 3 platforms
10 High Street, Carrickfergus, BT38 7AF
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Carrickfergus, at 10 High Street, is rated 3.9 out of 5 across 2,174 reviews on three platforms, including 300 Google reviews rated 4.9.
Every review we hold for the Carrickfergus office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly down to earth service
Unfortunately the market has been slow during the current climate but the encouragement of the agent it got better and hopefully we have an offer. It’s also been good getting an email with the updates although these have only been coming over in the last couple of months
3/5
GoogleHave previously used RR buying our last property so decided to use them again for sale and purchase of property this time following a positive experience. Feel slightly let down with communication throughout the process, failure to follow up phonecalls meaning we had to chase on various occassions and a very stressful moving day in which we had to organise our own exchange of keys with our vendor and buyers with no confirmation or follow up call from RR since but they were happy to ask us for a Google review a week before completion date! Not sure I can justify the higher fees we paid in such a competitive market currently and would think carefully in the future about using their services.
5/5
GoogleThe Reeds Rains team in Carrickfergus branch are the most professional, friendly people I have ever had the pleasure to deal with. They sold my house and secured my new home. Lisa, Lynsey, Chris and Karen took on all the responsibility and stress of moving and made the whole process hassle free and enjoyable. They phoned when they said they would and kept myself and our buyers informed every step of the way. I have moved house about 7 times over the years and can safely say that this team were by far the best! I would not hesitate to recommend them to my family and friends.
1/5
TrustpilotPartner phoned up, Rude receptionist!
Partner phoned up to enquire about properties, receptionist was rude as anything and told my partner (who has mental health problems) to simply "get a job" I don't know what ivory tower this little urchin crawled down from but that is certainly an unacceptable way to speak to potential clients. WILL NOT USE!!
Hello Ricki - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please email enquries@reedsrains.co.uk with some further details regarding your review.Kind regards,Reeds Rains
1/5
TrustpilotTerrible customer service
Terrible customer service. Paid a Fully managed service. No help from local branch. No replies to emails and no return phone calls. Quick to offer services for additional costs but don’t provide the service actually already paid for. Avoid at all costs.Incompetent.
Hi there, Sorry to read your review. We aim to provide exceptional service to all our customers. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
5/5
TrustpilotWayne from Reeds Rain
Wayne from Reeds Rain, Widnes was excellent. Good communication throughout and a very friendly and helpful approach.
5/5
TrustpilotReeds Rains Macclesfield
Zoe and the team and reeds rains were great as usual! I sold my own house with them last year and I have just bought another terrace with them. Always professional, approachable and on the case.
1/5
TrustpilotBad experience renting via this…
Bad experience renting via this company. Held onto my deposit for a very long time and took a considerable amount of money from it despite the property being left in a much better condition than the start. Favoured the landlord at all points in the tenancy.
5/5
TrustpilotGrimsby branch
Grimsby branch. Have nothing but positive feedback about this branch and the team. Dave and Sophie were totally supportive all through making the experience generally pain free and they ensured I was kept up to date. Would recommend.
1/5
TrustpilotWe can't get the deposit back
It's been a month since we left home, but we still can't get our deposit. Used items are replaced with the tenant's money. You cannot find a contact.When you talk, they say they are here to protect the landlord.Be very careful...
Hi Sarah, very sorry to read this has been your experience with us. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further and help you resolve this. Kind regards
1/5
TrustpilotNobody cares and nobody takes responsibility
I've been dealing with the Chesterfield branch. absolutely abysmal organisation, automated reply for everything telling us how important our message is and yet no one ever replies in person. Complete lack of coordination between departments, I would never have anything to do with them again.
Hi Russell, I'm sorry this has been your experience. I've sent you a request for further information so we can try and resolve your issue. Kind regards
5/5
TrustpilotChester branch
Chester branchAbsolutely amazing service. NIKI and Katie were both extremely helpful, polite, professional and I can't thank them enough for arranging a quick viewing and quick offer and acceptance process. They're both a credit to the company. Thank you both again Bev x
5/5
TrustpilotExcellent and speedy service
We were in need of placing tenants in our property pretty quickly after a lengthy process after the renovation.Reed Rains followed up with all our questions and concerns promptly and efficiently. They were always on the other end of the phone / email.They have an extremely professional service with viewings; we were always notifyed whenever bookings were taking place.It can be overwhelming to understand the process but everything was explained at each stage and step, with consideration and in depth knowledge of the market.Reed Rains gave us an accurate valuation for the property and did their best to get as close to the original valuation as possible.Highly recommend.
5/5
TrustpilotConsistently professional and great customer focus
I have used Reeds Rains to manage the letting of a property I have owned for a number of years and have always been delighted with the service which all the team provide, under Helen's leadership. When I decided to sell the property I used Reeds Rains for this too and, again, the service was totally professional and consistently excellent from Joe, Lauren and Donna. It's very clear that there is a very strong customer focus combined with a high degree of professionalism within Reeds Rains, or at least in Preston, which makes them a pleasure to deal with.
5/5
TrustpilotThe team at Plaistow branch are…
The team at Plaistow branch are fantastic! Dea and Greg were pleasant to deal with.
1/5
TrustpilotReeds rains...,....lie lie lie
My mum is selling her house with reeds n rains .uk 3 wks on they still haven't but her house online my sister n mum keep phoning emailing to reeds rains just keep saying it be on today or they having problem with the it dept and there is no sign outside house.
Hi Paula,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further information regarding your review?Kind regards,Reeds Rains
5/5
TrustpilotWe recently had a great experience…
We recently had a great experience purchasing our new home with the ladies at the Bamber Bridge branch. Everyone was extremely helpful and friendly, and made every effort to ensure the purchase moved quickly and smoothly. Alison and Donna in particular were fabulous, and the lady who showed us around the property (who's name unfortunately escapes me) was also lovely to deal with. The ladies here are obviously very caring and passionate about their roles, and I couldn't recommend them highly enough. I might also add that Donna in particular deserves a 'shout out' as although she does not appear to be as visible and front of house as the other ladies, she was the one who put in the majority of the groundwork, and ensured that any concerns were quckly dealt with/resolved, and all the legal arrangements and requirements were completed at the speed of light. Fantastic people to deal with, and as mentioned previously, I could not recommend highly enough. A big thank you to everyone involved.
5/5
TrustpilotReeds Rain Hazel Grove gave excellent…
Reeds Rain Hazel Grove gave excellent service and advise during the whole process ensuring we got the best outcome
Thank you for your kind words. We're thrilled to hear that you had a positive experience with our team. We strive to provide excellent service and guidance to all our clients, and we're glad we were able to help you achieve the best outcome.
5/5
TrustpilotEccleshall Branch is a bit…
Eccleshall Branch is a bit special.Superb service from the positive ,pulchritudinous and pragmatic Nicola.Several viewings and sold in less than a week for virtually the full asking price.Best thing though was the communication.Can't fault them .No hesitation in recommending them.
5/5
GoogleI had Lynsey from Reids Rains Estate Agent in my home for a valuation quite recently and was very impressed with the expertise offered. I felt that I was valued as a potential customer and given honest and genuine advice of how to take things forward should I wish to by her. I will most definitely use this estate agent if I decide to sell and feel confident that the sale of my house will be in good hands.
5/5
TrustpilotGreat customer service.
Great customer service.Ross and Abbie sold my property within 14 days. Fantastic customer experience
Thank you for the wonderful feedback! We're delighted Ross and Abbie were able to sell your property so quickly. Fantastic to hear you had a great experience!
5/5
TrustpilotEfficient and informative staff.
Staff are very helpful and knowledgeable and assisted me in making an informed decision about the properties I was viewing for purchase. I viewed several properties before settling on the one that was most suitable for my needs and the staff kindly facilitated this process.
1/5
TrustpilotShambolic excuse for an agent
Shambolic excuse for an agent. Don’t understand why anyone uses them. Fail to return deposits within legislated time period always excuses staff on holiday or sick. Just speak B/S when called all about keeping money in the bank.
Hi Martin,We apologize for any inconvenience you may have experienced with our services. We take customer feedback seriously and strive to provide the best possible service.I have sent a request for more information so that I can look into this matter further. The request will come from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotAlex visakan
Dear Team, Well Done to all for your Hardwork During the Difficult time. keep up the good work.I will Recommend Your Services to Others,Thanks for your help/Advise in this Matter once Again.Special thanks to Office Manager MR. BeneardGod BlessAlex
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds Carrickfergus won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Reeds Rains (Carrickfergus) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Carrickfergus.
Yes. Reeds Rains (Carrickfergus) won Gold for Best Estate Agent Guide 2023 Gold Award, Carrickfergus branch at EA Masters 2022.
