5/5
TrustpilotMiss Adele and Kirsty
What a helpful and usefull team at the prescot branch.I really have to thank to Miss Adele and Miss Kirsty for their efford and solve the problems.
Trusted Agent profile · Carrickfergus
Reeds Rains (Carrickfergus) reviews
★★★★★
2,174 reviews across 3 platforms
10 High Street, Carrickfergus, BT38 7AF
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Carrickfergus, at 10 High Street, is rated 3.9 out of 5 across 2,174 reviews on three platforms, including 300 Google reviews rated 4.9.
Reviews
Every review we hold for the Carrickfergus office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotThe service was apathetic
The service was apathetic. We did not receive the AST until about 2 days before we were due to move in (in December) having known we were moving in since August. The documents received contained errors and did not include pre-agreed terms. When we chased the response was always slow and unhelpful.
Agent replied · 17 June 2024
Hello Abigail,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotGreat sales team
The staff were very friendly and went out of their way to arrange a visit that fitted in with our schedule.The process of selling the house was explained well to us.We were frequently contacted by members of the sales team, by phone and email, ensuring we were kept up to date as the sale developed. Any queries were dealt with and effectively promptly.
1/5
TrustpilotBeware!!
Very bad estate agents, not to be trusted. It took months and a threat of withholding rent to get a load of rubbish removed from back garden and loft. I was eager to finish my year with them, they then had the gall to with hold part of my deposit when leaving. I am in the midst of taking them to small claims. Beware
Agent replied · 17 June 2024
I'm sorry this was your experience Rachel. We'd be happy to investigate this as a formal complaint. To register a complaint with our Customer Relations Department please email rrcustomerrelations@reedsrains.co.uk. Or, to view our complaints process please visit https://www.reedsrains.co.uk/contact-us/lettings-complaint-branch
5/5
GoogleKaren is a gem, goes out of her way to help you
5/5
TrustpilotAbsolutely brilliant service.
Reeds Rain, Didsbury have been absolute gem! I have had 2y+ experience with them and they have helped me as much as they can to find a property of my liking that suits my mortgage budget. It was a long journey but worth the wait. Everyone at RR are helpful, kind and thoughtful. I will definitely recommend RR and I will also be using them in the future, if need be. Thank you RR, Didsbury team.
5/5
TrustpilotThank you Josh
Just to thank Josh Walker at the Hillsborough branch for a fabulous service in obtaining a tenant for my rental property. He kept me fully informed in this my first time in renting out a property. I really appreciate his help.
5/5
TrustpilotClaire Evans at the wakefield branch is…
Claire Evans at the wakefield branch is a delight to deal with. I recently rented a property and she was always on hand to chat over any concerns over the phone and helped make my move seamless. Thanks Claire.
5/5
Trustpilotexcellent service
Reeds Rains at bamber bridge are the best. Friendly and professional especially Alison with her down to earth personality she has been amazing thank you for selling my parents house and I highly recommend you all.
5/5
TrustpilotILFORD BRANCH
ILFORD BRANCHAmazing agents. I wasn't even their client for the house they were selling but the buyer. Yet Bernard put my faith back into agents after the experinces I have had. Very friendly, genuine and quick with information and updates. He helped me and gave me advice and was always there. Agents like Bernard need be valued! I appreciate his happiness for us when the deal went through and I wish him and the firm the best.
1/5
Trustpilot‘Terrible’.
‘Terrible’ is an understatement for how bad my experience with them has been.
1/5
TrustpilotDeposit you could lose it if smoke alarm…
Will keep your deposit if smoke alarm not working! They will call out an engineer and you will have to foot the bill! Very expensive! This happened in Chesterfield a while ago now they can check their records of deposits held onto
Agent replied · 17 June 2024
Hi Peter, sorry to read your review. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further and help you resolve this. Kind regards
1/5
TrustpilotMoney Making Machine
It appears that Reed Rains only care about making money, their staff are programmed with a script of what to say and they do not deviate and act like a human being. Their charges are extortionate and lock you in with so many terms and conditions that even the the most experienced Landlords can get stung. PLEASE DO NOT USE THEM!
Agent replied · 17 June 2024
Hello - We are very sorry to hear about your experience, could you please let me know which branch you have been dealing with so we can get to the bottom of your issues.Kind regards,Reeds Rains
5/5
TrustpilotReeds Rains Grimsby were excellent
Reeds Rains Grimsby were excellent! They weren’t even our agent!!! They were an agent for another property in the chain but Sophie was brilliant at communication with all the sellers and solicitors. Brilliant work at keeping the chain together. Would definitely recommend!
5/5
TrustpilotWould like to thank Luke from Reeds…
Would like to thank Luke from Reeds…I would like to thank Luke from Reeds Rains branch for the house that found us Luke was really professional and helpful and was very knowledgeable.Thank you
5/5
TrustpilotAlways great service is provided by…
Always great service is provided by Amber Tildesley from Salford Quays.Thank you Amber
Agent replied · 17 June 2024
Hello Ahmed - Thank you for your review, we will be sure to pass on the good words to our team at the Salford Quays branch.Many thanks,Reeds Rains
5/5
TrustpilotAmy is really friendly with me :) nice…
Amy is really friendly with me :) nice team i like is 💫💎
Agent replied · 17 June 2024
Hello - Thank you for taking the time to write a review, if you could let us know which branch you dealt with we can pass on the good words.Many thanks,Reeds Rains
5/5
TrustpilotGreat service from the Salford Quays branch
Great service from the Salford Quays branch. Amber was particularly helpful. Highly recommended
Agent replied · 17 June 2024
Hello - Thank you so much for your review.Kind regards,Reeds Rains
5/5
GoogleA big thank you to Lynsey & the team. Fab service from beginning to end. They were always on hand, Lynsey & Debbie in particular to give advice and never once was I made to feel as If I was bothering them. Thanks
5/5
GoogleVery helpful,and friendly service. Especially Debbie helped us a lot, she was always on hand to give advice. She went above and beyond on many occasions to ensure the purchase progressed as quickly as possible and we are so grateful. Would definitely recommend!
1/5
TrustpilotHead office
Head officeAs you will see Reeds Rains have replied to my comment, explaining that sales are taking longer than usual ! ! ! However, the problem is. They advise you to go with a certain buyer, take over a month to check all details and only after asking for many weeks what is happening. They finally confirm everything is “a go” This is not just the branch that are incompetent, it also comes from head office ! ! ! Six days ago they were full of apologies and confirmed on this site I would receive confirmation of my payment. Not such notification. The company is a TOTAL JOKE, UNPROFESSIONAL FROM HEAD OFFICE DOWN TO THE BRANCHES. ARLA will be informed along with the other “PROFESSIONAL BODIES” they claim to be with. Honestly, please please please DO NOT USE THIS COMPANY
5/5
TrustpilotExceptional service
Exceptional service. Highly recommend.We used Reeds Rains in Crossgates and the service was 100% throughout.Sarah who valued the 2 properties we were selling was professional, passionate and very knowledgable. She told us one property would end in sealed bids and exceed the valuation, it did.The Ladies in the Crossgates office were very polite and helpful. They kept us informed every step of the way and chased Solicitor’s etc up when we asked.I would not use anyone else in Crossgates
5/5
TrustpilotJulie at Reeds Rains Chapeltown could…
Julie at Reeds Rains Chapeltown could not do enough for us during the process of renting a property.Julie always had a positive, can do attitude and went above and beyond to help us. Thank you Julie for all your effort and support, it was gratefully appreciated!
5/5
TrustpilotSt. Helens
The St Helens branch have been a complete life saver in helping me find a new rental property, I was updated at every stage. I have been with several different agents over the last few years and it was nice to speak to an agent who actually cared about getting me sorted ASAP.Reeds rains kept in contact with me every day by email or by phone call. Informing me of any changes or updates. Thank you so much would definitely recommend to anybody looking to rent!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Reeds Carrickfergus won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 2022
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Carrickfergus
Source: EA Masters winners lists, as published, linked by year.
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Questions about Reeds Rains (Carrickfergus)
Has Reeds Rains (Carrickfergus) won any awards?
Yes. Reeds Rains (Carrickfergus) won Gold for Best Estate Agent Guide 2023 Gold Award, Carrickfergus branch at EA Masters 2022.
