Reeds Rains (Carrickfergus) reviews

★★★★★ 5/5

Trustpilot

Reeds Rains Manchester are Amazing!

I would like to sincerely thank Reeds Rains most especially Laura Croft for their continuous guidance and unwavering support during the purchase process. Their leadership and dedication to completing the purchase were inspiring to me. I could never have done it without their help. I am in their debt, and I thank them once again.

M · 14 June 2022

★★★★★ 5/5

Trustpilot

The Reeds Rains Little Sutton team…simply the best!

The Reeds Rains Little Sutton team we’re amazing! Katy kept me informed every step of the way! I felt very comfortable speaking to Katy. Karen had great faith in how good things went through so quickly! I can’t recommend them enough! Thank you so much! Julie

Juls · 10 May 2023

★★★★★ 5/5

Trustpilot

Estate Agency Management at its best

The whole team at the Widnes Branch are friendly, polite, communicative and super helpful, which as I’m based in Bristol has been a welcome relief.Stephen has also helped with closing checks from the previous tenant, along with arranging repairs to be made that have certainly helped with the overall sale of the property.Would highly recommend their service!

Katie · 3 March 2022

★★★★★ 1/5

Trustpilot

The worst agency I dealt with honestly

The worst agency I dealt with honestly. First, they make the procedure smooth and easy for obtaining a property, and after you pay the holding deposit they make it more difficult for you with many unconvincing requests and for unknown reasons. I hope that the company consider hiring people with higher qualifications in dealing with the customer, keeping promises and sticking to the dates of the expected calls.

Almuayad · 13 October 2022

★★★★★ 5/5

Trustpilot

Reeds Rains Bamber Bridge

I recently sold a Tenanted property through Reeds Rains Bamber Bridge.Not an easy sale to conduct as the Tenant was staying in place, Alison never gave up and eventually found the perfect purchaser to take the house and tenant, great communicator and very professional throughout.I will be going back with a second sale shortly for Alison to deal with.

Neal · 8 November 2021

★★★★★ 1/5

Trustpilot

Buyers Beware!!

Buyers Beware!!As a new customer looking to buy, the first contact was not very great. Rude attitude and no phone manners let alone customer service skills. Sellers have entrusted you to sell a house, you have charged a fee for this service so deliver that. I have both bought and sold homes before and spoken with many agents in my time but this by far-left a bitter taste in my mouth. I will never understand this so call level of prestige some agents seem to think they have over people. Every enquire should be dealt with the same level of care and respect.I will be sure to never use you to sell my next house if you service the area .

Sarah · 21 October 2020

★★★★★ 5/5

Trustpilot

What an amazing team

What an amazing team at Burnley. We have nothing but a first class service. The team, especially Dawn and Rachel, have gone above and beyond for my husband and I. Extremely professional, friendly, and go that extra mile for you to ensure moving house is stress free. Thank you for such an excellent service.

Phil · 18 July 2022

★★★★★ 1/5

Trustpilot

No contact as promised.

An appointment was arranged for an agent to view my home to give me a valuation. The viewing was cancelled due to a circumstance to which I accepted but the agent said he'd ring me the next day to give me a valuation over the phone. A week on and I never received the call. If he couldn't contact me then surely the professional thing to do is to pass the job to someone else. So I shall not be using Reeds Rains in the future.

Debra · 3 October 2020

★★★★★ 5/5

Google

Have recently bought and sold property through Reed Rains, excellent service from Chris, Karen and Lynsey throughout. Would highly recommend Reed Rains, their knowledge and expertise is second to none.

Julue · 17 May 2024

★★★★★ 5/5

Trustpilot

Professional and friendly

Very easy to work with. Friendly and got the best deal for us.Glenn and the team are very professional, great service

Emma · 23 August 2022

★★★★★ 1/5

Trustpilot

Avoid!

Avoid! Whether you are a buyer or seller, don't waste your time, effort and money!Booked a viewing to find the estate agent knew very little about the property. Promised to get back to me the following day with answers to questions we asked... nothing. Until just under a week later when they rang for feedback on the property. When advised we are awaiting a response to our questions (which the lady seemed oblivious to) and that this service is not good enough, they blamed the owner of the property for not getting back to them and advised they would get back to us again... yet we are still waiting. Turns out we viewed a friend of a friends house and they wasn't even aware of the viewing (house was unoccupied), let alone the questions! (Preston branch)

Claire · 26 September 2020

★★★★★ 5/5

Google

Recently worked with Reeds Rains on both the sale of my existing house, and the purchase of a new-build. They were very helpful throughout, keeping all parties updated with the progress of sale and purchase, assisting me with any queries I had regarding the process, and working with the builder to provide me access to the site for measurements etc.

Stuart · 17 June 2023

★★★★★ 1/5

Trustpilot

Do not I repeat do not use this agent

Do not I repeat do not use this agent! Alison Sidney based in Walderslade has totally given false information on a regular basis on renting a property. She was happy to take £288 holding deposit yet still carried on letting other clients view the property. My son gave all information requested including a guarantor and still she mis lead us into believing that my son and his partner would be moving into the house. This agent lies and takes deposits misleading people totally - stay clear and go with a reputation agent - not this bunch of shafters!

Kim · 7 August 2020

★★★★★ 5/5

Trustpilot

This estate agent’s have been amazing…

This estate agent’s have been amazing from day one the staff I have had dealings with have gone over and beyond caring professional and always there at the end of the phone re help and advice highly recommend !! special thanks to Keren who supported me at all times throughout final sale of the property H E stead

Hazel · 18 November 2021

★★★★★ 5/5

Trustpilot

Reed Rains, Macclesfield

Excellent service from the team, in particular Sue, Zoe and Jaya at RR Macclesfield who recently sold my house for me. From the first point of contact they were polite, friendly, knowledgeable, easy to approach and very professional. They also sold my house within a few weeks and made the whole process easy. I cannot thank or recommend them enough!

April · 3 July 2021

★★★★★ 1/5

Trustpilot

Fed up of being ignored

Fed up of being constantly ignored by this company. Have emailed them directly, through their website, through RightMove, called them, left voicemails and left my contact details with an employee where I was promised a call back. So far I've not been contacted (not even a courtesy "we're sorry it's taking so long but we'll get back to you") and have lost hope I'll be able to successfully view the property I want.If this is what they're like to deal with trying to arrange a viewing for a property, I dread to think how inefficient they'd be to complete the purchase.

Matt · 30 June 2020

★★★★★ 5/5

Trustpilot

Excellent service from Maria at Rothwell

Thank you Maria Hammill from the Rothwell branch. You found my daughter an amazing property to rent and now Maria is on the search for us an amazing property to buy. I really can't thank you enough for all your hard work, always being there and also ready to help at the drop of a hat.

Janette · 24 February 2022

★★★★★ 1/5

Trustpilot

Salford Quays - Lies and so unhelpful

Simply wanted to view a 1-bed apartment in the Salford Quays area. Initially arranged well enough, then the appointment was cancelled by the agent (agent said the property was having work done) but when I emailed back he had in truth simply taken the day off and clearly cancelled his appointments to facilitate this. Re booked for a later date and time (chosen by the agent who subsequently wouldn't even be flexible enough to move this by 30 mins as it conflicted with another appointment I had. Then just before the 2nd appointment he advised me by email that someone else had already taken the property so the 2nd appointment never even happened. How someone else let the apartment when the workmen were apparently there preventing viewings remains a mystery?Finally to add insult to injury the same apartment is (a full week later now) still advertised on both Right Move and their own website as still being currently not let! God help the poor landlord depending on getting this rented out in the current market conditions waiting for these people to be bothered to actually show the place to someone...appalling!

Darren · 27 June 2020

★★★★★ 1/5

Trustpilot

I had the worst telephone experience

I had the worst telephone experience. I rung up to request a viewing for apartment that I really wanted to see . The lady on the phone was like didn’t want to help by giving just one time slot for Monday coming which I am in work and I cannot attend . When I asked if was any other times I could view her answer was just a plain NO. She clearly didn’t want to help . She put off the apartment completely. Imagine rent a property from them . Terrible !Reeds Rains in Liverpool !

Marilou · 21 March 2024

★★★★★ 1/5

Trustpilot

Before moving with this agency

Before moving with this agency, we lived in 3 other flats. We never had problems with the other landlords, but this people is something out of this world. First of all I would like to clarify that they never played fair with us: in the visit to the house I told to the agent that I really wanted to rent the property, I even said to her to sign in the moment of the visit, but she told me that it was ok, that they were going to keep the property for me and that I could do the paperwork the next day. Next day, when I called her, she told me that the landlord accepted another offer. I think that was just a way to make me say that I was able to pay 6 months in a row. And so, the landlord accepted my offer.We moved to their property in February. When we moved there, the storage heaters were not working. At this point, I want to highlight that we moved with a 40 days baby. When you pay 6100 GBP before moving to a house, you expect a service. For 20 days, in February, with a baby, we lived without heaters. They just kept saying that maybe I didn´t know how to turn it on. I had to write them in a non friendly way to get a handyman in the house fixing it. And he had to fix it, because it was damaged.They came 2 or 3 times to visit the house to check everything was right. As in the contract, if the agent would have realized that something had to be repaired or cleaned, or misplaced, she had to aware us in order to do something about it.Well, in all the visits, she came to the house, checked it in 2 minutes, and said: everything is ok. We even got emails after each visit saying everything was ok.When we moved out, they sent us a email saying that the house needed a deep clean, 7 new bulbs (we stayed there for 10 months), and apart from the deep clean, they wanted to charge us for cleaning the door of the microwave (it just have a water vapour spoil in the door), for cleaning the door of a dishwasher that we never turned on, and they wanted to charge us for some mould and dump. Around 400 GBP for this. They even wanted to charge us to buy new curtains because of the damp , when curtains were made of a material 100% washable.The pictures of the original inventory had nothing to do with the inventory they did at the end of the rental. The first one, was a bit blurry, and the pictures of it were taken from a distance of everything. The pictures of the inventory they did when we moved out... What a crime. They did pictures with zoom of every single centimeter of the house, they moved furniture that weight around 50kg to do pictures of the floor below it. They even did a picture of the inside of a bin that it was not in the original inventory!So, they wanted to deduct 638GBP from our deposit, (we couldn´t get a VAT invoice, and the receipt they sent us was clearly suspicious: in the receipt one of the concepts was "Towel needs to be removed from kitchen floor 1 £4.00" Towel that we left there to protect the wooden floor from the water that could fall from the non-no-frost fridge). But I submitted a case through Mydeposit, and mydeposit has just given 340 GBP to them. If you are living in a Reeds Rains´s property, be aware. Keep this in mind. If you are not living in a Reeds Rains property, avoid them.The reviews with 5 stars are because before you move in their properties, a Barbie girl, ask you for the 5 stars review.

Rafael · 2 June 2020

★★★★★ 5/5

Trustpilot

Sale of Hartburn family home

The staff at the Hartburn branch of Reeds Rain were very helpful throughout the selling process. Steve the manager helped us realise the potential of our property and the staff managed the process of accepting the right offer for our home. Andrea and Jessica were always quick to respond to any queries and we felt supported throughout.

Diane · 6 December 2021

★★★★★ 5/5

Trustpilot

Lovely staff

What made are experience great was the member of staff Michelle from Morley branch Who was really helpful and very professional

MRS · 25 September 2024

★★★★★ 5/5

Google

Great service from Reeds Rains Carrickfergus! We recently bought our first house and Lisa was very helpful throughout the whole process! I would Highly recommend. Thanks again!

Steven · 9 June 2024

★★★★★ 1/5

Trustpilot

Very unhappy..

Very unhappy... They just never fixed anything... No quality, not that there is no high quality... No quality is the term to be used... Houses left in dump, mold... Unheated... Poor systems... And lickeage in the roofs.... They do not have to fix these over years... Their national economic strategy... Ahahaaaaaaa... Leaving country for such... Sorry... In USA I heard the economy is better... My family doesn't need such! Your welcome!

Brigitta · 22 February 2022