Reeds Rains (Carrickfergus) reviews

★★★★★ 1/5

Trustpilot

If I could leave minus stars I would

If I could leave minus stars I would. Word of warning, if you are looking for a fully managed property service, please do yourself a favour and look elsewhere. I can not put into words how poor Reeds Rains fully managed property services are, from the lack of communication, to the inability to sort out repairs at the property. I've been basically paying for a fully managed service but since a local branch was closed down I certainly haven't received what I've been paying for. You'd expect that there'd be local tradesmen and woman contracted for repairs and work, but no, expect them to be from another city or town meaning that no doubt there'll be extra costs for call out charges etc. Don't expect Reeds Rains to sort out issues or jobs that need doing in the property. It took literally years to get a quote for a repair to be done, when I received it, the cost was practically double what I would expect to pay. In the end I've had to say I will sort out the issue when tenants leave!! I could go on and on about all the negative issues I have had dealing with Reeds Rains, but there wouldn't be enough text space.

Sylvia · 22 June 2021

★★★★★ 1/5

Trustpilot

We went for reeds rains because we used…them before

We went for reeds rains because we used them before and they were great BIG MISTAKE, can't be bothered going into details there's lots. House sold in 2 days, had 17 viewings and 6 offers. That's when communication stopped, we had no follow up calls, no pushing solicitors. Our buyers estate agents Paul birtles was AMAZING. they called us and even called our solicitor to push about enquiries. We were sold a lie. For a few photos, some admin and an agent who let people look round our house on there own as she stood outside can't justify how they can charge us 4,000 pound. I contacted the area manager about our service, they are prepared to drop 350. I was going to take it further but can't be bothered,Sale branch, it's a very stressful time, please look after the people who have chosen your service. I had to give it 1 star, because would not let me go further. Taking my star back

Irene · 22 June 2021

★★★★★ 1/5

Trustpilot

Contractors and Tenants - AVOID THEM!

This is a long one, sorry. We've both done work for tenanted properties through RR and been tenants of theirs. Warnings on both sides.Contractors: Don't work for Head Office! It took us 10 weeks to get £30 payment for a job our company did for them. They struggle to get local tradesmen and end up having to subcontract through nationwide groups. If you do any work for them, try to deal directly with the homeowners. Tenants: Avoid like the plague. We were tenants for nearly five years, we had a good relationship with the landlady and made sure that anything that needed doing was either done by us or reported to her, and we looked after the property. When we were given our eviction notice due to the landlady wanting to sell (in the middle of a pandemic...) there was nothing on the rental market available so we had to jump through multiple burning hoops to try and get a mortgage, which we were finally successful in doing. We completed and moved in the middle of our final month but retained the keys for a week to complete a full property clean, and we were told to hand the keys back on the 1st of the following month (as the last day of the month was on a Sunday). From then, we had the utmost struggle with Reeds Rains Head Office. They charged us for one day of holding the keys (having told us to hand them back that day) but didn't tell us up front otherwise we would have handed them back earlier. They also finally decided to charge us £40 to clean the windows (this took them nearly a month to decide...)We initially agreed to the window cleaning charge but disputed the 'rent arrears', but Head Office are so ridiculously bad at communication, they pretended to listen to us, 'agreed' to talk to the landlady or supervisors and then never called us back when they said they would. We'd chase them multiple times and they'd finally come back without having even bothered to do what they said they would. We never received confirmation that the window cleaning was done, nor a receipt for that, and to this date (nearly five months down the line) the property has been sold and no tradesmen have been in there, so we have paid for a service that was never done.We tried to raise a dispute with mydeposits but in their infinite incompetence, Reeds Rains only put half my maiden name on the original tenancy agreement and deposit certificate, and despite us getting them to rectify this immediately, it has now come back to haunt us. Mydeposits won't accept the dispute unless I provide evidence of my name change (marriage certificate etc) which I can obviously provide, but not with the incorrect name originally on the deposit certificate...I've given up. Reeds Rains do not give a damn about tenants or supporting them, they are merely a money-making machine and only look out for themselves. Head Office staff are shockingly bad at communication and the whole experience means we are extremely glad we're out of the renting game and certainly sure to avoid them like the plague in the future. We don't owe them any further money than what was withheld from our original deposit and even now I feel physically sick whenever I see an e-mail come in from them or mydeposits.Thankfully it was only a small amount in the grand scheme of things. I can't imagine what it would be like trying to claw thousands of pounds back from them. Five months of trying to fight and I'm willing to admit I just can't do it any more. I'm exhausted, fed up of the stress and I can't bring myself to waste any more of my time on this, so congratulations Reeds Rains. You win. Enjoy your £120.Edit in response to reply: you believe we've 'come to a solution'?! Where did you come up with that? You can't even be bothered to reply to e-mails or phone calls, you just ignore us! Don't try and make yourselves look better by lying.

Emmy · 21 June 2021

★★★★★ 5/5

Google

Top class service from start to finish. Reeds Rains had the ability to market our property not only in the Northern Ireland sector but also in the wider UK. This increased our online viewings from 100's to 1000's per day leading to a quick and successful sale. The team in the Carrick branch were very helpful and professional right through from the initial valuation to the date of completion. Thanks for all your help , advice and guidance.PositiveResponsiveness, Quality, Professionalism, Value

Carly · 17 June 2021

★★★★★ 5/5

Google

From start to finish, Reeds Rains Carrrickfergus provided a service that exceeded all my expectations despite the current COVID-19 restrictions and the challenges facing us during this pandemic. Their communication was timely and clear throughout, keeping everything on track as far as both selling my property and purchasing my new home (luckily, and thankfully they were the agent for both my sale and purchase). I thank and commend Lynsey, Chris, Karen and Lisa. I found them professional, dedicated and committed to me as a client - nothing was ever too much trouble and I was always made to feel as if I was the most important client. Without a doubt they are best estate agent I have ever dealt with, going above and beyond (which just seems to be the norm for them). I would highly recommend them , and if you are thinking of selling or purchasing then look no further.

Steph · 17 June 2021

★★★★★ 5/5

Google

It was Lisa at Reeds Rains who made the whole process of buying a house easy, especially as I wasn’t even in the country at the time. Any questions I had or last minute requests were never a bother & it felt like Lisa was on the journey with me, supporting me the whole way.PositiveResponsiveness, Professionalism

Gerard · 25 August 2022

★★★★★ 3/5

Trustpilot

I expressed an interest in a rental …

I expressed an interest in a rental property in Bradford, dealt with the Reeds Rains Office in Halifax. Olivia L was the Lettings Negotiator for the property, Olivia from introductions to picking up of the keys has been extremely informative and helpful with the rental process. Checks on potential tenants is thorough, my concern is how much vetting of landlords and the condition of properties they let are carried out by Reeds Rains before Reeds Rains consider the property suitable to let?

Veronica · 14 June 2021

★★★★★ 1/5

Trustpilot

Shocking support for tenants

Maintenance issues were never resolved in the property we rented. Records have not been passed to us regarding permission to update at our own cost and now the property has been vacated the landlord is seeking funds from our deposit as the work that was done is "damage". To get early release we were also asked to pay a £500 fee for re-registration, administration and advertisement. This seems outrageous given the property was rented for less than a year and a new tenant found before we had left and without the need for advertisement. We were also left without lighting over a weekend as a emergency electrician would not be paid for.Just to highlight that despite the reply posted on this site none of the issues have been discussed by reeds rains. Having used Zero Deposit it also turns out that the company only submitted evidence in favor of the landlord. Allowing him to further take advantage of us.

J · 1 June 2021

★★★★★ 1/5

Trustpilot

The personnel are unprofessional

Probably my worst ever experience of trying to buy a house, both persons I dealt with at the Evesham branch were shocking. The girl that showed me the properties seemed away with the fairies and providing very minimal info at all viewings. Eventually when I had an offer accepted on a property, I had to deal with an arrogant bloke that had called my solicitor and then lied to me what my solicitor had said! A dreadful experience that contributed towards me pulling out of the property. Their communications in reply’s were shocking, never use again.

Jon · 25 May 2021

★★★★★ 1/5

Trustpilot

Awful company

Awful company, very shady business practices and not compliant with rental laws. 0 communication by email and phone and a complete lack of understanding of what their obligations are.Do not use to rent, sell or any other type of property business. If a tenant you will not get your deposit back even though your landlord agrees to it without taking legal action against this company as they keep it for themselves. Shocking

Ryan · 11 August 2022

★★★★★ 5/5

Trustpilot

Roy and the team are great!

I have worked with Reeds Rains previously when selling and purchasing properties, so it seemed like the perfect go to when I was looking to sell my home in Chorley. The service from start to finish from Roy and his team was excellent and I can't fault them. They were very helpful and I will be recommending them to friends and family!

Natalie · 1 October 2021

★★★★★ 1/5

Trustpilot

Awful service

My husband and I have been chasing the maintenance team of Reeds Rains to have a job fixed in the property for over two years now. The latest inspection again has highlighted the damage and my husband has asked for a resolution to the problem and still had no response. The money was taking out of the last tenants bond and the job was never completed. Our current tenants have now lived with the damage for two years which is totally unacceptable . We have a full log of dates and times of when we have chased this job and we are now considering taking legal advice as we don't know how to resolve this. We are paying for a fully managed service but yet not getting the service agreed in our contract so much so the tenants ring us directly as they are so fed up with Reeds Rains poor service.

Joanna · 4 May 2021

★★★★★ 1/5

Trustpilot

You don’t get a second chance to make a first impression

I got in touch with this agent as I have a property to sell and therefore wanted their view on how they would market the property. I had three interactions with staff over 10 days and on each occasion the interaction was poor. I note on your responses below you say customer service is important to you but with near 50% of the reviews being left with one star it feels like you have a lot of work to do.I am not going to list all the points that lead to this score as I feel the staff members were only doing what has been asked of them. Their behaviour reflected the business culture and investment (or lack of it) in their staff in my opinion.As Head of Customer Experience for a FTSE 100 Financial Services company I do have high expectations of how any organisation treats its customers. Thankfully another agent has exceeded my expectations and I will be using them instead.If Reed Rains want to hear my views on my experience I am happy to discuss. I am pleased to have had this experience though as it has provided me with a great customer experience case study to share with my front line staff.

Alison · 25 April 2021

★★★★★ 1/5

Trustpilot

Don’t use Reeds Rains

I’m just sorry I didn’t read the reviews before I used Reeds Rains, You can report repairs until the cows come home, barely anything gets done and as for their so called Maintenance department don’t waste your time. I note from their responses to the reviews how good Reeds Rains are about apologising, STOP APOLOGISING AND ADDRESS THE COMPLAINTS MADE. For an agency that has been established for decades, you are typical of everything I hate about estate agents.

Veronica · 6 July 2021

★★★★★ 1/5

Trustpilot

Poor quality on management property

Poor quality on management property, MANCHESTER CITY CENTER BRANCH, just looking for your monthly payment, I did had really bad experience with them. It might work well with others.No commitment.No responsibility.Using ripped off construction for repairing of rental house.No respond.Charges for new tenancy AGREEMENT with current tenant £120.The worse of worse IF YOU WANT TO LEAVE AFTER YOUR AGREEMENT FINISHED,YOU WOULD CHARGED £936. Which really made me made .Not recommended at all and going with local estate agents.

James · 10 September 2021

★★★★★ 1/5

Trustpilot

Reeds Rains Catford - Choose them if you enjoy stress

I could be here typing all day. Appalling communication throughout my whole moving out process. I had to constantly chase them for an update on my deposit for weeks. Their landlord tried to claim MORE than the actual deposit for repair costs including £14.40 for a new lightbulb!? Their staff at Reeds Rains Catford are lazy and unhelpful, and that includes at their head office too. They even claimed to want to redecorate the whole property, when a new family has already moved in there.Their landlord and "contractors" are absolute con artists - avoid at all costs.

LJ · 7 April 2021

★★★★★ 5/5

Google

The team were professional from start to finish. Our house sold within a week of it going on the market! Then for the remainder of the selling process, the team were always on hand to answer queries and ease any concerns we had. I would highly recommend Lynsey, Debbie, Lisa and the rest of the team if you decide to sell your house in the Carrickfergus area.

Jennie · 17 June 2020

★★★★★ 5/5

Trustpilot

We recently rented a house through…

We recently rented a house through Reeds Rains and it was the easiest experience. As a first time renter I was worried about how difficult it would be to sort it all, but Anna and the team at the Salford Quays branch made it so easy. Anna especially was helpful, considerate and willing to answer any questions I had.

Lauren · 17 February 2022

★★★★★ 1/5

Trustpilot

Totally untrusted worthy

Totally untrusted worthy, we viewed a property whilst under the modern auction. The seller then changed his mind to a normal sale, We were told if we bid it would be under modern auction rules, paying an extra 6k for nothing, The bidding wasn't even done online and didn't follow policy and procedures. We spoke to the Manager who refused to change the bidding system for us. We knew the vendor and the agents had said oh we know someone who will love this! Hillsborough Sheffield Branch. It was never mentioned im the phone call as in your reply. The bidding was unfair and unjust as we had to bid £6k more than everyone else to secure the property.

Saz · 28 March 2021

★★★★★ 5/5

Trustpilot

Great expierence with the Bamber Bridge branch

I used the Bamber Bridge branch to sell my home. Everything was explained well prior to it going on the market & the staff dealt with a number of viewing on my behalf. I had an offer in a few days and everything progressed well. All the staff that I dealt with were very friendly and helpful, I would recommend them.

Laura · 21 October 2021

★★★★★ 5/5

Google

I could not recommend Lynsey and the team highly enough. They are an absolute pleasure to work with. The team are professional, friendly, go above and beyond in answering calls and responding to emails. They actually get that they are dealing with real people, that house moves are stressful and they understand that they are helping you buy and sell a HOME not just a property. GO WITH REEDS RAINS CARRICK!!

Jonny · 18 June 2018

★★★★★ 1/5

Trustpilot

Reeds Rains in Catford

Reeds Rains in Catford, Lewisham, London breached Data Protection Act by providing my and my partner's contact details to companies that I'm not dealing with and scammers. As a result my credit scoring decreased 27 points and I am contacted by all sort of scammers to get into my property to check all sort of things!!! I'm calling them and my agent is always busy with other calls, so never been able to talk to them about this and other issues in the property.

Andrei · 15 May 2024

★★★★★ 5/5

Trustpilot

Can highly recommend Reeds Rains.

Can highly recommend Reeds Rains.Thank you to the staff at Sutton branch in Hull, especially Karen Knight who made the whole process of buying my house such a pleasant one, chasing things up and answering queries very swiftly, kept things moving in areas my solicitor couldn't. Very professional overall and a pleasure to deal with. Thank you so much

Mike · 6 February 2022

★★★★★ 5/5

Trustpilot

We have just sold our house with Reeds…

We have just sold our house with Reeds Rains Chorley and couldn’t recommend them enough. We dealt with Roy and he has been great throughout the whole process. They have communicated well and have made the whole process stress free. Having just sold another property using another agent I have seen a complete difference dealing with Reeds rains and all their staff.

Lynsey · 4 August 2021