Reeds Rains (Carrickfergus) reviews

★★★★★ 1/5

Trustpilot

Totally incompetent imho

Totally incompetent imho. Devon & Andrew did not do comprehensive checks on our buyer verifying his funds, he did not have 10% deposit to exchange so we had to exchange with only 5%. They also neglected to inform us that the buyers funds were tied up in an ISA delaying exchange by 30 days. Add to that we dropped off the keys to the property on the Friday before completion on Monday. Devon then rang on Monday … twice… and sent an email…asking where the keys were!

Tracy · 23 June 2025

★★★★★ 5/5

Google

Lisa at Reeds Rains is amazing. No ask is any trouble and she always prioritises your needs. An absolute pleasure to deal with and feel my property is always in good hands.

Elaine · 17 February 2024

★★★★★ 1/5

Trustpilot

Rude

Rude, degrading staff. Not helpful at all very judgmental and cocky. Would never ever like to sell my house or buy a house from them. Andrew was fabulous everyone else just total discussing rude behaviour, no empathy and just rude.

Sarah · 11 August 2023

★★★★★ 1/5

Trustpilot

POOR ESTATE AGENT

We used Reeds Rains selby north yorkshire to sell our bungalow , things were ok ( allthough we had to do all the chasing up on viewings and despite telling the manager not happy with the service or the lack of it nothing changed ) upto selling but once we had a buyer the manager lost all interest , no updates with how things were progressing and not even a thank you once they got paid quite a large sum of money . definitely will never use them again .

David · 16 February 2024

★★★★★ 1/5

Trustpilot

Absolute rubbish. Do not use Reeds Reins Ossett

Absolute rubbish. I don’t recommend. I’m in the process of selling. It’s been a total frustration & I feel very badly let down by the staff at Reeds Reins Ossett. I have no idea what they are doing for their commission as it’s always me that’s chasing & trying to get things moving, I’m always getting the answer machine & I very rarely get calls back. It would be a very big review if I went into the nitty gritty of the problems due to their lack of effort. Communication is RUBBISH, the worst of any company I have ever dealt with. They didn’t keep on top of our first sale & we lost alot of time because of them. The second sale is on with & again they haven’t done anything. We’re 3 months into a sale that was supposed to take a month & it’s because they don’t chase things up or communicate with you. I complained by email to the manager laying out their negligence with the first sale. One of the members of staff agreed with my comments on the phone but the manager never responded. I rang twice for a response to my email…nothing. I’ve screenshot all the calls & you can see from my call log that they don’t get back to you. I emailed asking for a response to my complaint & it wasn’t barely a response just a couple of lines of nothing. I’m so so frustrated & fed up of doing all the leg work myself. Very disappointed. I was about to pull out of the sale & move somewhere else as I’d had enough & then they finally did something, however since then I’ve had nothing & yet again I’ve had to chase.

Victoria · 9 February 2024

★★★★★ 5/5

Google

My first experience selling a property in N. Ireland and I could not have been in better hands than with Lynsey and the team at Reeds Rains. Lynsey knows her stuff and within hours had matched the perfect buyers for my house. The sale was seamless and stress free. I Would not hesitate to recommend Lynsey and her team at Reeds Rains if you are looking to sell or buy.

Mandy · 20 September 2023

★★★★★ 1/5

Trustpilot

Terrible service

the service at Reed rain Durham, Darlington and Leeds is an absolute sxxtshow. there's no communication and the landlord isn't kept in the loop with anything. all the staff dealing with our property are totally incompetent and useless. they pass you on to other staff as they aren't capable of sorting out the job. Happy to take your money but provide no service. go to another estate agent 🙂

Amy · 10 October 2023

★★★★★ 5/5

Trustpilot

Sold my house with reeds rains i’ve had…good experience

Sold my house with reeds rains i’ve had a bad experience with Reeds Rains in the past so was sceptical about using them again until I met Mel, the manager very professional and warm person when my sale fell through she personally took charge and got us back on track with another buyer we lost no time and soon had a sale

John · 10 December 2025

★★★★★ 5/5

Trustpilot

Sold in a month

House was on the market just over a month, we were kept informed every step of the way

Ms · 10 October 2024

★★★★★ 5/5

Google

Handled both my property sale & purchase of new build very efficiently & quickly & were on hand for any queries I had at any time. Both Chris Gabbey & Lois Keefe (mortgage advisor) were amazing.

Joanne · 11 October 2025

★★★★★ 1/5

Trustpilot

Advised terribly

Advised terribly, advise was made for the benefit of Reeds Rains and not myself.Communication lacking.Pulled out at a cost to me.I can only tell you my experience and that is they don't care about the customer.The person advising me thought because i had to pay a fee to pull out, i would be reluctant to do it. There is no chance I would let them sell my house after all this. And on that, i have spoken to someone else who said they were trying to sell a house for nearly a year without success using Reed Rains, they went elsewhere and it sold after a week.You live and learn...

Customer · 25 October 2022

★★★★★ 5/5

Trustpilot

The entire team at Crossgates were…

The entire team at Crossgates were brilliant, especially James Walker- lettings manager. James went above and beyond to help us to find a property to let when the landlord of our previous property decided to sell. He's been an absolute star, this is the 2nd property that we have rented from Reeds Rain and James has overseen both lets and managed both tenancy's. Thank you so much to the team and a massive thank you to James for all his help. Cheers mate, Dave and Wendy.

Dave · 23 October 2022

★★★★★ 1/5

Trustpilot

Very cumbersome process

This was cumbersome and unnecessary made a very difficult process. I was a guarantor. Then I needed a reference from my employer. I have to submit taxes. Totally crazy. I have no idea how this people can even rent one house. If I wasn’t doing it for my loved one I would totally go somewhere else. They need to tone it down. Pure nonsense. Scary stuff

Fadeke · 6 October 2024

★★★★★ 5/5

Trustpilot

Everyone at Reeds Rain’s is so helpful

Everyone at Reeds Rain’s is so helpful, they all go above and beyond. Communication is excellent and very professional.

BAYS · 10 March 2026

★★★★★ 5/5

Trustpilot

Professional service from all staff in…

Professional service from all staff in the sale of the property

Jayne · 8 May 2026

★★★★★ 5/5

Trustpilot

Just recently signed up with Reeds…

Just recently signed up with Reeds Rains and so far so good. Very friendly and helpful with selling process

Mrs · 4 March 2026

★★★★★ 5/5

Trustpilot

Thank Goodness for Reeds Rains !!!!!!

Had a nightmare scenario recently in that had to find a new house to let asap but was really struggling !!!!Thank goodness for REEDS RAINS (Wakefield) who despite my panic, frustrations, worries and cock-ups providing the correct info, really did save the day !!!They found me and my partner the perfect rental, steered us through all the process, alleviated all my worries/stresses and got us settled in before our own "D-day" deadline !!! 😃 An absolute MASSIVE thank you to all the staff at the Wakefield Branch, in particular Claire Evans who kept us calm during our panic stricken moments and steered us through the whole process from start to finish. Thank you Claire, your a star ⭐!!!! Also many thanks to Sam and Myles for their help too. Cannot recommend them enough, so if you are looking to buy or rent give them a shout, I'm glad we did !!!!!!

Paul · 20 September 2022

★★★★★ 5/5

Trustpilot

The staff at Reeds Rains Leyland have…

The staff at Reeds Rains Leyland have been amazing. I completed an application for the house as soon as I had viewed it which is very efficient and a good system to have in place. I would like to thank Olivia, Jessica and Carole for being so friendly and answering my questions. Thank you.

Sam · 13 November 2021

★★★★★ 1/5

Trustpilot

Absolutely furious lied to and ignored

Absolutely furious with the lack of customer service. I was sold an auction property by Lisa Sharpe - told there was a tenant in there for the next year, and that rental would be taken care of. She lied, tenant was moving that week. I bought in June - still not completed due to buyers solicitor not sending accurate information and ignoring my solicitors emails

Miss · 2 October 2024

★★★★★ 5/5

Trustpilot

Richard has been very informative about…

Richard has been very informative about the importance of selling the house in a difficult market and Pam has always been very helpful and positive in the office. I would highly recommend that you contact them if you have a property that you would like to sell quickly. Best regards, Nigel

Mr · 28 August 2024

★★★★★ 5/5

Google

We've been through the mill with trying to buy a house. Reed Rains, in particular Chris Gabbey at the Carrickfergus branch kept us informed and together all the way through. Buying and Selling property can be a rollercoaster but these guys have it covered and will have you in very good hands. Some of the other agents use your information and cause problems with the vendor without necessarily being clear and asking permission. Chris, Lindsay and the team were professional and on my side all the way! Definitely recommend!!!PositiveResponsiveness, Quality, Professionalism, Value

Andy · 25 August 2022

★★★★★ 5/5

Google

I've had cause to deal with the Carrickfergus Branch of Reeds Rains in relation to both sales & lettings over the last few years... All the staff are Very Professional but my Special thanks to Lisa for all of her help, professionalism & lovely kind nature... An absolute pleasure to deal with 5🌟PositiveResponsiveness, Quality, Professionalism

John · 25 August 2021

★★★★★ 5/5

Google

The team at Reeds Rains Carrickfergus have been so helpful and professional throughout the entire process of selling our home. It really was seamless! Nothing was ever too much trouble and they were very responsive to all my phone calls and emails. I really can’t thank them enough! Special thanks to Michael, Lisa, Karen and Chris!PositiveProfessionalism

Caralyn · 17 June 2021

★★★★★ 2/5

Trustpilot

Reeds Rains Congleton

As a first time buyer, to be told the wrong completion date from Zoe was annoying.The day before I phoned to say I doubt that’s happening as our solicitors haven’t said it will be.They still told us we will be moving in.This is because Reeds Rains Solicitors sent out the paperwork too soon to the sellers and dragged it out for 3 weeks sending us our paperwork that we needed.

Rebecca · 22 July 2023