5/5
TrustpilotThanks Vicky for making the whole…
Thanks Vicky for making the whole experience really pleasant, you have great interpersonal skills. You obviously enjoy your job and you are really good at it.
Trusted Agent profile · Carrickfergus
Reeds Rains (Carrickfergus) reviews
★★★★★
2,291 reviews across 3 platforms
10 High Street, Carrickfergus, BT38 7AF
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Carrickfergus, at 10 High Street, is rated 3.9 out of 5 across 2,291 reviews on three platforms, including 295 Google reviews rated 4.9.
Reviews
Every review we hold for the Carrickfergus office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSo understanding and helpful
So understanding and helpful. Tony was so friendly! I couldn't recommend Reeds Rains more!
5/5
GoogleThe team at Reed Rains have been fantastic support throughout the process of buying our first home. As first time buyers we've asked a lot of questions and the team have been quick to respond via email, kept us up to date on progress and continuously advised what the next steps are. We'll definitely use in future (should we ever want to leave our new home that is!) Thank you again for all your help.
5/5
TrustpilotGreat service in Plaistow
Stephanie in the Plaistow branch was a great source of support during the purchase of our new home - she was available for help with everything (including matters relating to the sale of our previous property, which we were doing without an agent) and kept a close eye on the whole process from initial offer to completion. We're very grateful for all of her help, and very happy in our new home!
5/5
TrustpilotDurham Branch
Durham Branch - I honestly would give them 10 starts if I could! Gem and Lucy are the main people I have been dealing with in purchasing a property. They have been really helpful and understanding through the purchase ensuring that any questions we have had have been answered and liaising with the seller for us. They are polite and professional and I would not hesitate in using them to sell or purchase next time round.THANK YOU LADIES!
2/5
TrustpilotDissapointing, Tedious and Expensive
Dissapointing and tedious. I bought a property through RR. The process was slow and mediocre but in an industry where it's predominantly poor I was patient and can say it was 'ok'. I gave my new investment to RR to then let out and manage. Again the lettings process was alright, ongoing management was a little slow but a few of their people have a good service. After the second year, my tenancy was coming to an end and no one seemed to care. Myself nor my tenants heard from RR despite chasing until after the end date of the tenancy. By that time I had contacted my tenant myself (obviously) and made our own arrangements. Once RR eventually realised they'd dropped a ball, rather than apologise and look to win my business back, they proceeded to pursue me for a termination of service fee. I will not be using their business for any future transactions or management of my portfolio. And should I come across a property I wish to buy advertised by them I will go out of my way to locate the owner and deal directly with them. Not good enough.
5/5
TrustpilotReeds Rains Are Outstanding
Reeds Rains have been so so good. I am usually a sceptical person who doesn't trust organisations easily. Reed rains have earned my trust and are diligent in there processes. I can't thank you enough!
5/5
TrustpilotStephen from Reeds Rains Widnes
I dealt with Stephen this morning in regards to a few queries I had on the move in process. Excellent!
5/5
YellBrilliant service
Can’t thank Chris, Lisa and Karen enough for the hard work they put in to get us moved in for Christmas couldn’t recommend then enough
5/5
TrustpilotFriendly and quick replies
I dealt with Sarah at the Woodseats, Sheffield branch. She was very friendly and responded to emails and calls quickly - which is exactly what you want from a letting agent!
1/5
TrustpilotVery sharp and dodgy sales tactics
Very sharp and dodgy sales tactics, abrupt and surly, not convinced they pass on accurate information to thier clients, are they trying to maipulate sellers and buyers for thier own selfish reasons, another case why estate agents need to be regulated.
Agent replied · 15 June 2024
Hi Lee,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotPurchasing made easy
I recently purchased a property through reed rains. I wasnt in a hurry to purchase and the staff didn’t rush me, let me view the property when I wanted to (several times ) and guided me through the purchasing process at my pace. Overall the staff were experienced, professional and very friendly throughout. Special thanks to manager Sue. Ben and Grace. You are all a credit to the company and thank you all. Keep up the good work.
1/5
TrustpilotAppalling.
When moving in the house was damp and dirty, stains and dirt over most surfaces dispute being told it would be fixed.Repeated complaints of damp were made and ignored. Only when environmental health and citizens advice were contacted did reeds bother to do anything. The only thing they did was harass the tenant. Not make any repairs.On leaving, reeds rains continued to harass the tenant and demanded payment for cleaning, despite cleaning being done by the tenant and the dirty state it was leased in.You will not get a straight answer out of them.I could not recommend them less.
1/5
TrustpilotRental. Severe damp, mildew and mould.
I had the misfortune to use this company. Issues immediately with damp in the property which were repeatedly flagged up and not resolved. The conditions lead to wardrobes and desks being thrown out due to mould damage, mildew and spores on my sofa and mattress, and increased asthma symptoms. All of this was told to the company, merely to be told move furniture further away from the walls. As though 5 inches away was not enough. Walls and wood furniture were bleached fully once a week by myself but merely masked the issue and didn't treat it.Despite citizens advice, and a member of staff at reeds, saying this is unacceptable conditions and a breach of contract, the repairs were still not made. Staff that don't listen or resolve issues, shocking.As well as these awful conditions, dispute has been made over the return of the deposit. How this company is still running is an amazement. I have heard multiple stories so similar to this and yet no improvements.
5/5
TrustpilotTom and Derry was very helpful
Tom and Derry was very helpful, any questions we asked was dealt with very promptly, great service and very friendly and professional.
5/5
GoogleGreat experience from start to finish from Lynsey , Debbie and the team. Everything was dealt with very professionally and promptly.Thankyou for a 5 star service.
5/5
TrustpilotA big thank you to Stephen Lennox and…
A big thank you to Stephen Lennox and the team at the Widnes branch - fantastic service !
1/5
TrustpilotDO NOT USE!!!!
DO NOT USE!!!!13 WEEKS NOW AND STILL NO WORKING SHOWER!! ALL MY CALLS AND EMAILS COMPLETELY IGNORED!! REEDS RAINS CHESTER ARE THE WORST! DEAN VIAN AND MICHEAL FELLOWS ARE LIARS, UNPROFESSIONAL AND INCAPABLE OF DOING THEIR JOBS.
Agent replied · 15 June 2024
Hi Jennafer,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further details about your review?Kind regards,Reeds Rains
5/5
TrustpilotTop marks for the selling of my…
Top marks for the selling of my property. You have been on the ball with every detail keeping me informed at all timesThank you so much for making life easy
Agent replied · 15 June 2024
Thank you!
5/5
TrustpilotBrilliant!
This is the Hebden Bridge I am talking about, the Staff have been nothing but determined, understandable and what’s more really pleasant always. I have had 6 houses all different area (not mine!) and they have done nothing but their best. By the way they’ve all been sold!
5/5
GoogleNot enough stars to award Reeds Rains & particularly Debbie. They have provided an excellent service, in a highly professional, friendly and efficient manner. Would definitely recommend them!
5/5
GoogleExcellent service received from Lisa and the team. Professional, efficient and extremely helpful. Lisa especially went out of her way to ensure a smooth letting experience. Thank you.
5/5
TrustpilotWe have rented our property through …
We have rented our property through Reeds Rains Formby. The whole process was brilliant from start to finish, the branch manager Emily was really helpful throughout. Cannot recommend them enough.
5/5
TrustpilotReed Rains Eastwood
I wanted to rent a house managed by Reed Rains Eastwood.Nothing was too much trouble for them.Absolutely brilliant from start to completion!It was a very difficult and stressful situation for us, which was handled withprofessionalism and kindness.Our thanks to the girls at Eastwood!Phil and Claire
Agent replied · 15 June 2024
Thanks so much for your review Philip. Why not sign up to our Refer a Friend scheme? You can earn a £50 Amazon.co.uk Gift Card for every friend you recommend who then has a sales or lettings valuation with Reeds Rains. Find out more here: reedsrains.co.uk/refer-a-friend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Reeds Rains (Carrickfergus) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Carrickfergus.
