Reeds Rains (Carrickfergus) reviews

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service . I have not found one person on reeds and rains to be polite rather extremely rude. I wish I didn’t even put 1 star in reviews . They deserve none. Absolutely unprofessional behaviour. Nobody should be treated the way I had been treated. What kind of self entitlement can possibly dictate such behaviour is beyond my comprehension.

Samira · 1 July 2022

★★★★★ 5/5

Trustpilot

Thanks to Ion at Reeds Rains Plaistow

Ion was very helpful to us every step of the process and helped us in every way he could, he was always available to us with any issues we had and to help us make sure we got the house we really wanted.Thanks again for everything that you’ve done for us!

Andreea · 1 August 2021

★★★★★ 5/5

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It was Joe and his team after a…

It was Joe and his team after a terrible start with the previous team cheers to Joe and his team Mr Mrs a bevis

Customer · 13 March 2024

★★★★★ 5/5

Trustpilot

Impressive service

Everyone at Reeds Rains has been so helpful in both sales and rental. I have dealt with Rebecca, Helen and Alex mostly and can’t fault them or praise them highly enough. Really impressive service!

Roger · 17 July 2023

★★★★★ 1/5

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We applied for a house to rent in…

We applied for a house to rent in Folkestone. The estate agent was not supportive and kept asking for additional document. Furthermore they were not willing to resolve the issue they thought has happened but kept blaming their third party. I am extremely disappointing by their support and response time. And the case is still ongoing for the past 2 weeks.

Arun · 22 June 2022

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. Amelia was extremely knowledgeable, efficient and professional. I would highly recommend.

Mrs · 25 September 2024

★★★★★ 5/5

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Reeds Rains were my first choice

Reeds Rains were my first choice after years of experience of using them in my capacity as a landlord and finally as a property seller.The marketing of my property was quick and efficient, resulting in a quick sale at a sensible price with good advice at every stage of the process.

Paul · 5 July 2021

★★★★★ 1/5

Trustpilot

Worst company I've ever dealt with

Worst company I've ever dealt withI beg anyone thinking of renting with these people to stay well away. In April the isolator switch to my shower became jammed on, was emitting heat and giving a strange fishy smell. I Googled it and it suggested the strange smell suggested compromised wiring and it was high risk for an electrical fire. I called out an emergency electrician and he stated that the initial fitting was wrong and that the shower was not safe for use. I reported this to Reeds Rains on 25th of April and despite chasing them repeatedly it still hadn't been fixed by the end of July when I moved out, so I essentially went 3 months without a working shower.I was given all sorts of nonsense excuses about the ticket being accidentally closed accidentally and then told that they couldn't find a contractor to come out to where I lived (which was Wilmslow so not exactly in the mountains). Eventually they sent an engineer who was a gas engineer. The problem is that there is no gas in the property! So again the problem was reported and still they did nothing.On top of that, they are now trying to keep my deposit to cover disrepair that was present before I moved in - they are essentially trying to get me to redecorate the landlords flat for free. They have the cheek to make claims against me but do not feel obliged to maintain the property on their end with regards to the shower.I've convinced 3 people to not rent with Reeds Rains and will continue to convince as many as I can not to. Save yourself a lot of hassle and stay away!

Daniel · 30 August 2023

★★★★★ 5/5

Trustpilot

REEDS RAINS MACCLESFIELD BRANCH

Absolutely fantastic service from the team at Reeds Rains Macc, especially Sue Wood without whom the transaction would simply not have happened! Thank you for going a long way above and beyond what would usually be required in order to get the purchase completed - I really appreciate it.

Sharon · 23 October 2021

★★★★★ 5/5

Trustpilot

Amazing team in the Worcester branch!!

Amazing team in the Worcester branch!!Viewed a property with Nigel who was fantastic, he recommended craig for the mortgage process and Craig was amazing from day 1...went through many different options and craig was always patient, helpful and making sure I was happy and understood! His advice and support was invaluable throughout this process! Would recommend craig and Nigel!

Sophie · 11 April 2018

★★★★★ 5/5

Trustpilot

Good

Very nice people. They helped us with accommodating the house viewings for our schedule, always happy to help and answering all of our questions

Badin · 29 November 2024

★★★★★ 5/5

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Karen Cocker - Haxby - Excellent Experiance

Karen Cocker - Haxby Branch I couldn't have asked for better help and support when renting my home for the first time. Karen was excellent. She took control of the whole process and made sure everything flowed easily from the first meeting to handing over the keys.

Keith · 24 January 2022

★★★★★ 5/5

Trustpilot

Communication is great between all…

Communication is great between all staff, everyone always knows what is going on at all times and they can always answer your questions.

Diane · 12 December 2024

★★★★★ 5/5

Google

I couldn't praise the team more, from enquiring about selling my house to completion. They would call me regularly with updates and made the whole process as smooth as they could. I would highly recommend using this professional and very friendly company. Once again, a big thank to the team.

Philip · 18 June 2023

★★★★★ 5/5

Trustpilot

Reeds Rains Burnley Branch

Reeds Rains Burnley have been excellent in my search for a house. From start to finish, it has been so easy and hassle free. I can't thank Andrea enough for all the effort and work done behind the scenes to secure the home I wanted. Thank you very much, would highly recommend.

Leon · 15 February 2021

★★★★★ 1/5

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Hull Sutton Branch

Hull Sutton BranchWe have already made a full complaint and received nothing but excuses in return. Poor service, experience, attitude from staff and knowledge of their own company. Just wanted to make other people aware not to use them in the future for house buying or selling. Very disappointing in a time of sadness for the world; we should be able to support each other.

Georgia · 15 September 2021

★★★★★ 5/5

Trustpilot

Excellent service from Reeds Rains Hyde Branch

Fantastic customer service from Reeds Hyde Branch. Dealing with Wendy, Gaynor and the team was so easy. Always helpful and very professional! They were so patient with our sale and truly did what was required to ensure everything went through as smoothly as possible. Highly recommended!

Danny · 4 March 2022

★★★★★ 5/5

Trustpilot

I’ve used Reeds Rains a couple of times…

I’ve used Reeds Rains a couple of times to sell my home. I’ve always found the staff very professional, friendly and helpful.Nothing is ever too much trouble for them which is a big bonus when buying / selling a house! They take the stress out of everything!! I wouldn’t use anywhere else !

Denise · 8 March 2023

★★★★★ 5/5

Trustpilot

Highly recommended

Ben was so helpful and friendly. He kept me updated with everything and ensures that I understood all the processes. So helpful, I felt confident and trusted his opinions on pricing and tenants. I would highly recommend Reed Reigns. The service so far has been amazing.

Bee · 22 February 2022

★★★★★ 5/5

Trustpilot

Niamh Titterington - Morley

Niamh has been an absolute diamond from the start! The viewing, to applying for the property on the spot, to calling us saying our application was selected and successful! Been a swift breeze with her, would highly recommend! Can’t wait to move into our new home.

Georgia · 16 February 2022

★★★★★ 5/5

Google

I was incredibly lucky to have Lynsey from the Carrickfergus branch guide me through the process of selling my home. Lynsey was able to add a real personal touch to everything that she did whilst still maintaining high levels of professionalism. I can't praise her highly enough and would not hesitate to recommend her and her team .

Barbara · 19 June 2018

★★★★★ 5/5

Trustpilot

Absolutely fantastic service from the Hull Branch...

Absolutely fantastic service from Emily Murphy at Reeds Rains from start to finish from the selling of our house and buying our next one through her. Communication was second to none.Stephen was also fantastic in marketing the property with the most perfect write up.Would highly recommend.

Amy · 11 February 2022

★★★★★ 5/5

Trustpilot

Reddish branch viewing

Reddish branch...had a viewing today for a rental property and Claire was very helpful and knowledgeable regarding all the information on the apartment. Decided to take the property and visited branch immediately and dealt with Heather Gettings. Heather was extremely helpful, friendly and helped me on site to make my application easier and quicker. Great service all round.

Steve · 26 March 2018

★★★★★ 5/5

Trustpilot

Thank you Angela (Woodseats, Sheffield)

Thank you! From start to finish Angela at the Woodseats branch was helpful, communicative and transparent throughout. Buying my first home could have been confusing and complicated but Reed Rains made this feel super easy, answering all my questions and liaising with my solicitor.

Pippa · 2 May 2022