Every review we hold for the Carmarthenshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional, transparent and efficient
I sold my house with CTF. Chris was my point of contact and he was very personable, professional and transparent in all our dealings. I met with 4 agencies initially and felt that Chris and the company were the best choice to help me sell my house. They proved me right. I live abroad and Chris was very good at keeping me regularly updated with any developments. I always felt I could get in touch whenever needed and actually talk to a person, not an answer machine, that meant a lot. Once a buyer was found, the sale went through very quickly and painlessly. I was very satisfied with the service I received from start to finish. I was a landlord before selling and have dealt with other agencies in the area which I would not recommend and did not trust to sell my house. However, I wholeheartedly would recommend Clee Tompkinson Francis. Excellent service. Thank you.
J · 4 March 2025
Agent replied · 17 October 2025
Thanks Joe, your kind words really mean a lot to all of us here at Clee Tompkinson Francis estate agents Swansea, we wish you all the very best for the future.
★★★★★ 5/5
TrustpilotGreat service
My sister and I had a very good experience with CTF. Problems came up along the way, not least a fire at the property which seriously held things up. However Chris and his team were extremely helpful and reliable at all times. All queries , no matter how small were attended too either by phone or email promptly.The many viewings were always conducted in a friendly and professional manner. I can honestly say that I was totally satisfied with the service provided and would recommend the Walter Rd branch of CTF to anyone.
Mrs · 16 February 2025
Agent replied · 17 October 2025
Thank you for these kind words and review, it really was a pleasure working with you both. We wish you both the very best for the future from all the sales team at Clee Tompkinson Francis Estate Agents Swansea.
★★★★★ 5/5
TrustpilotGreat company
Great company. I had my house for sale with another estate agent for 9 months with very little success. I then went to Clee in Morrisons. My house went on the market on a Friday and received a full asking price offer 5 days later. . Darlene was amazing at keeping me updated and chasing things through. Would highly recommend
Carolyn · 21 June 2024
Agent replied · 22 June 2026
Apologies for the delay as we have only started using this platform. Really appreciate your kind review, we hope you are doing well, from all the team at Clee Tompkinson Francis.
★★★★★ 1/5
TrustpilotWould not recommend them to anyone!
We had their Manager from Carmarthen Branch to give a market appraisal today. What a waste of time! Showed him round all the vast, very substantial improvements carried out since buying our house five year ago - to make it a truly eye catching smallish equestrian property for a growing family not seen anywhere in this area ready to move in ! His valuation was ridiculous and laughable! Out of courtesy, didn’t show him the door, instead told him politely the subject is closed. Did he stop? No! Carried on with his verbal diarrhoea! He is a “know all” man, by far the worst we had ever come across, having moved house 12 times across the South East and Wales !
Sunil · 14 June 2025
Agent replied · 17 October 2025
Thank you for taking the time to review. We are really sorry to hear this experience. We will look into this internally and want to wish you the very best for the future.
★★★★★ 5/5
TrustpilotWhat an excellent experience
What an excellent experience; the team at Ystra were so supportive, professional and freindly and they found us the perfect forever home… would highly recommend!
Lynn · 5 July 2025
Agent replied · 26 July 2025
Many thanks for your kind 5 star review, it means so much when people take the time to review our services, we are so happy you found your dream forever home, it makes the job all worthwhile, we wish you all the happiness for the future, from all the team at Clee Tompkinson Francis Estate Agents Ystradgynlais.
★★★★★ 5/5
TrustpilotI was really impressed with the speed at which they sold my house.
I was really impressed with the customer service of provided by Clee Tomkinson Francis. They gave me an estimate on the sale of my house and they were spot on. The whole experience was very quick and efficient. Even I was surprised how quickly they sold my house and how easy they made the whole experience for me. In particular, Rhys Thomas deserves a shout out for his excellent service. He was able to answer all my queries and took the hassle out of selling my house.
Kingfisher · 11 February 2025
Agent replied · 17 October 2025
Many thanks for your kind words and 5-star review, it was a real pleasure assisting you in your sale. It was amazing to hear Rhys's name and will pass these kind words on. Many thanks from all the team at Clee Tompkinson Francis Estate Agents.
★★★★★ 5/5
TrustpilotFantastic local estate agents
Fantastic local estate agents, would highly recommend Abu and Sian have helped with every query every step of the way. Together the team sold my property for more than any other local agent estimated the sale price.
Greg · 29 October 2025
★★★★★ 5/5
TrustpilotExcellent estate agents. We had a very positive experience with…
We had a very positive experience with Clee Tomkinson Francis. Their sales negotiator, Nathan, was particularly professional and efficient. From the initial contact, when he came to the view the property before it was marketed, and every step of the way afterwards. I would have no hesitation in recommending him and Clee Tomkinson Francis to anyone.
Swansea · 31 January 2025
Agent replied · 19 March 2026
Thank you Joy for your kind review. Our team at Clee Tompkinson Francis Estate Agents Swansea really enjoyed working with you and the family to obtain the best result. We wish you the very best for the future.
★★★★★ 1/5
TrustpilotPoor customer service
Me and my girlfriend viewed a property in whitland, Carmarthenshire and was not inform at the viewing that there was a holding fee of £100. The estate agent contacted my girlfriend whilst we were dealing with family issues, stating that she had to pay £100, as I was in work she was unsure of what to do and paid the £100. Due to family circamstances we were unable to to move to this property, we have received abysmal customer service throughout the process and money has not been refunded.
Ritchie · 17 July 2023
Agent replied · 22 June 2026
Apologies for the delay, we have only just starting using this review service. Really sorry to hear about this experience. We will of course be investigating this internally to see if there are any issues to address. In meantime really grateful you took time to review and we hope everything worked out for you in the end.
★★★★★ 2/5
TrustpilotI put my house up for sale with this company
I put my house up for sale with this company last summer 20024. The sales agent's and all staff I dealt with were perfectly pleasant and helpful and the brochure etc all OK . They gave feedback after each viewing.
Mrs · 23 January 2025
Agent replied · 19 March 2026
Hello, many thanks for your review. We are very sorry to hear about your experience. We would like to investigate the issue further. Please could you provide further information on your property and we will speak to the office directly. We can assure you that we do value your custom and the opportunity given to work with you. We are very sorry we could not find a suitable property for you. We will send a separate request for further information, so we can look into this to make some improvements. We appreciate your time that you have taken to submit a review.
★★★★★ 5/5
TrustpilotProfessional
Viewing a property with my elderly mother, rep was considerate and professional, allowing Mum to feel very comfortable, explained all about the property patiently.
Leeanne · 18 June 2025
Agent replied · 23 August 2025
Thank you so much for your kind 5 star review, your kind words mean a lot to us here at Clee Tompkinson Francis Estate Agents. We would like to wish you and your mum the best on your property search. If we can be of any further assistance, please let us know.
★★★★★ 1/5
TrustpilotI have been renting a property…
I have been renting a property from clee thompson and francis for 9 months.When we moved in we had flooding after 2 days.We have had to have builders back and fore many times in the 9 months as well as inspections etc.This house as been the worst house i have ever private rented.We have had 9 months of hell.The house will be prohibited in the next 2 weeks as enviromental health as been here twice and said today it will be prohibited.The girls have done the best they can for us,but i do believe they should be checking the properties out a lot more before renting them to families such as us.My daughter suffers feom asthma and we should never have been allowed to rent this in the first place.Although we have an agreement for the last few months not to pay the rent, and some other months in between we have had discounted rent.We always had to pay the agency fee.A good company wouldn't taken that in the stste this house is in.
Craig · 25 October 2021
Agent replied · 22 June 2026
Apologies for the delay, we have only just starting using this review service. Really sorry to hear about this experience. We will of course be investigating this internally to see if there are any issues to address. In meantime really grateful you took time to review and we hope everything worked out for you in the end.
★★★★★ 5/5
TrustpilotBrilliant, personal service
We went with CTF to sell our property because their assessment of the property value seemed to be grounded in good understanding of the local economy. Turns out they were spot on and the property sold at the full asking price within a couple of weeks.
Meg · 16 October 2023
Agent replied · 22 June 2026
Apologies for the delay, we have only just starting using this review service. Many thanks for your kind words and review. From all the team at Clee Tompkinson Francis Estate Agents.
★★★★★ 5/5
TrustpilotThe lady that showed us around was…
The lady that showed us around was friendly, and bubble she is a credit to your firm
Erlais · 18 February 2025
Agent replied · 17 October 2025
Thanks so much for taking the time to review, we will pass these kind words on to the member of staff, please feel free to call us anytime if you need anything further, from all the team at Clee Tompkinson Francis Estate Agents.
★★★★★ 5/5
TrustpilotRecent sale of property
I recently sold my house with Clee and I was really pleased with the way they conducted everything from start to finish. The staff were very helpful and supportive throughout. I had previously contacted other estate agents but was most impressed with Clee so I'm glad I waited. I would definitely use them again.
Angela · 7 September 2022
Agent replied · 22 June 2026
Apologies for the delay, we have only just starting using this review service. Many thanks for your kind words and review. From all the team at Clee Tompkinson Francis Estate Agents.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, fantastic pictures, honest feedback and a personal service. I’d highly recommend
Ms · 31 January 2025
Agent replied · 19 March 2026
Thank you so much for taking the time to review, was a pleasure working with you from all the team at Clee Tompkinson Francis Estate Agents Swansea
★★★★★ 3/5
TrustpilotCurrently on with this agent
Currently on with this agent. Very little communication from them. Always seem to be chasing them to confirm appointments and zero feedback from viewings.
Catherine · 16 July 2024
Agent replied · 22 June 2026
Apologies for the delay, we have only now started using this platform. Really appreciate you taking the time to make a review. Great feedback which will enable us to make improvements.
★★★★★ 5/5
TrustpilotProfessional with good communication…
Professional with good communication and knowledge of the local market
Linda · 6 February 2025
Agent replied · 19 March 2026
Thank you so much for your kind words Linda, it has always and continues to be a pleasure working with you, from all the team at Clee Tompkinson Francis Estate Agents Swansea.
★★★★★ 5/5
TrustpilotDeceased estate
Very professional and always very polite on the phone
Stephen · 30 January 2025
Agent replied · 19 March 2026
Thanks ever so much for taking the time to review, much appreciated, was a pleasure working with you from all the team at Clee Tompkinson Francis Estate Agents.
★★★★★ 5/5
TrustpilotBrilliant estate agent!!!
They are a professional estate agent that made selling my house exceptionally easy and stress free. The office staff were always polite and helpful and didn't mind how many time i called in with questions or requesting updates. They had several viewings on my house and managed to sell with two weeks. The branch manager was personable, professional and FANTASTIC. I would sell my property with them if i move again!!I have recommended to a friend who also has sold there property quickly. Estate agents have a bad name normally but this is not the case with the Bridgend branch of Clee Tompkinson Francis. Would highly recommend if you are looking to sell your house as i cannot be happier with the service I received.
Richard · 3 July 2017
★★★★★ 1/5
TrustpilotClee Tompkinson & Francis. Dealing need to be doubled checked
Can't believe this company is getting worse.
Mark · 26 January 2024
Agent replied · 22 June 2026
Apologies for the delay, we have only just starting using this review service. Really sorry to hear about this experience. We will of course be investigating this internally to see if there are any issues to address. In meantime really grateful you took time to review and we hope everything worked out for you in the end.
★★★★★ 1/5
TrustpilotDoesn't understand covid rules
My job is to buy and sell . But even though buying a house in this buisness is considered work . I am refused viewings because of covid . They need to learn the guidelines and rules on travel . And based in their non understanding of the basic rules, I can only imagine that this would not be a good company to work with .
Mathew · 16 October 2020
★★★★★ 1/5
TrustpilotTravelled 6 hours to view a house only…
Travelled 6 hours to view a house only to recieve a txt message to let me know due to sickness (on a saturday morning) that our viewings had been cancelled. Tried calling the office several times - no answer!
Angharad · 4 December 2023
★★★★★ 1/5
TrustpilotRude and rushy lettings agent
Rude and rushy lettings agent. Would not allow me to finish a sentence before rushing off the phone. Customer service has gone out the window with this company
Katherine · 6 August 2021
Agent replied · 22 June 2026
Apologies for the delay, we have only just starting using this review service. Really sorry to hear about this experience. We will of course be investigating this internally to see if there are any issues to address. In meantime really grateful you took time to review and we hope everything worked out for you in the end.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
