Trusted Agent profile · Carlton
★★★★★
1,391 reviews across 2 platforms
Station Road, Carlton, Selby, DN14 9NS
Part of Harron Homes, see every office.
Harron Homes's office in Carlton, at Station Road, is rated 4.0 out of 5 across 1,391 reviews on two platforms, including 3 Google reviews rated 5.0.
Every review we hold for the Carlton office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent
Hannah has been exceptional from start to finish, she is a credit to the company. We reserved our home 6 weeks ago and today we have moved in to our lovely new home.
Hi Danielle and thank you for taking the time to leave a review. It’s great to hear about your experiance with Harron Homes. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotSales Executive
This is not a company review, it's a review of the sales executive in the site office at the Castle Gardens development.
Hi David, thanks for your review. We’re sorry to hear parts of your journey were challenging, but we’re pleased Natalie was able to support you with honesty and professionalism throughout. She is a real credit to the team, and we’ll be sure to pass on your kind comments. We wish you all the best in your new home at Castle Gardens.
5/5
TrustpilotHello
Hi, we moved 2 weeks ago, we are so happy Thank you so much Annette and Julie for helping us and been so kind and helpful.Many thanksFehmi with family plot 136
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron home at Riverdale Park. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotBilsthorpe Chase
Hannah at Bilsthorpe Chase has been amazing so far with our new house purchase. Nothing is to much trouble and she always answers any questions we have.
Hi Dale and thank you for taking the time to leave a review. It’s great to hear about your experience at Bilsthorpe Chase. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotVictoria Heights ,Fixby visit
We visited the site at Fixby,Huddersfield ( Victoria Heights) and we had a fantastic welcome from Natalie.She was professional and extremely helpful showing us the plots and options available. The quality of the homes looks great and very contemporary. We were also guided through the whole process clearly which helped us to fully understand the different properties and the processes involved. At this stage I can’t speak highly enough of Harron Homes and Natalie .
Hi Graeme and thank you for taking the time to leave a review. It’s great to hear about your experience at Victoria Heights. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotFirst time buyer at Thoresby Vale
I am a first time buyer and Michelle at Harron Homes, Thoresby Vale has been amazing. She is very friendly, helpful, professional and excellent in her work. She has been supportive at every step and helped to make this a very exciting time for me. Thank you so much Michelle.
Hi Jess, thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotHighly recommend
We recently reserved a Harron Home at Highfield Manor. We agreed part ex, the process was quick and smooth, Jane Jubb was extremely helpful in guiding us with the process and always available to talk if needed. Jane has excellent customer service skills, I highly recommend Harron homes to anybody looking to purchase a new home.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotJane at the Highfield Manor development…
Jane at the Highfield Manor development at Huddersfield has been most helpful. We have bombarded her with questions and frequent visits but nothing was too much trouble to her. We've always been greeted with a friendly smile, honesty, superb customer service and professionalism. Thank you very much. Martin and Natalie
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotWe have reserved a plot
We have reserved a plot, cant wait to move in with my family. The service I receive was amazing, Jackie was so helpful. The Victoria heights development looks amazing.
Hi Sharondeep and thank you for taking the time to leave a review. It’s great to hear about your experience at our Victoria Heights development. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotExperience so far with our purchase at…
Experience so far with our purchase at Thoresby Vale has been perfect. Michelle has been attentive and supportive and kept us up to speed throughout. Looking forward to the next stage of the journey into our new home.
Hi Laura and thank you for taking the time to leave a review. It’s great to hear about your experience at Thoresby Vale. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
1/5
TrustpilotBeautiful setting - Onsite team fantastic - Head office awful
Moved to Shipley lakeside about 2 months ago. The on-site team are excellent and can't fault them or their service. Charlotte, Sarah, Rich, Ki and Dale are all wonderful and helpful. House only had a few snagging problems and nothing out of the ordinary. However, a word to the wise - Whatever you do, get everything sorted before you transition to head office. Every interaction we've had has been utterly abysmal from before/during purchase to (and especially) aftercare. Slow (if at all) responses, discriminatory language and once... downright negligence. Absolutely awful experience dealing with them. UPDATE: Out of the 5 minor snagging issues we have (yep just 5) NONE have been sorted in over a month.UPDATE2: Still 5 snagging issues - no responses, it's now nearly 3 months.
Hi Johnny and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our North Midlands team is liaising with you at present. If you have any further queries, we would urge you to contact northmidlandscustomerservices@harronhomes.co.uk.
1/5
Trustpilot? Illegal builders ?
We reserved a home on Simpson Park months ago but have still not exchanged contracts because our Solicitors tell us the paperwork is not legal. Harron Homes don’t seem to be dealing with this at all other than to leave us aggressive voicemails telling us to “ignore the solicitors”. (Happy to share these.) Well, we can’t ignore the solicitors, unfortunately, as the mortgage isn’t valid on properties without correct legal documentation. We’ve completed on our sale and are stuck in an air b&b with two kids… our Solicitors are “no sale no fee” so just as keen to get us in but… no luck. I would be really cautious here - the houses look lovely but you might get to the final hurdle and find you’ve been missold and messed around :( notice there are lots of reviews on here who’ve reserved, not many completed happy customers? See Victims of Harron Homes group on Fbook and buyer beware :(
Hi H Jones and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our team Sales Management team is currently looking into your review.
1/5
TrustpilotNO CUSTOMER CARE AT HIGH GABLES
There have been many things along the purchasing journey that have gone a miss, and usually these can be taken as "bumps in the road", as we all know house buying is the most stressful thing you can do.As a property developer, who specialise in building and selling new build properties, you would think that Harron Homes would have mastered their ability to provide customer care and build properties to the very highest standard... DO NOT BE FOOLED!!We have been in our new home now for three weeks and have not received any form of customer care, as described in the Customer Care Charter, which states - At Harron Homes we are committed to providing the very best product and service to all of our customers. We make a number of commitments and promises as part of our customer charter.The promises made are consistently over-promises with no timeframe whatsoever on providing any trustworthy response.We are still waiting for a refund for removal fees which was promised, and we only paid for one "extra" (a doormat) and they still have not fitted this!!! The site has no snagger - therefore, don't expect any snags to be done!!I have emailed Harron Homes this morning to ask that I be given any form of communication in response to my ongoing concerns and I did not expect to receive a response, but was surprised to receive an automated response at 9:20hrs.Sadly this falls in line with all previous communication, as it states - Thank you for contacting Harron Homes customer service team. Unfortunately, our customer service lines are closed today and will reopen on Monday at 08:30 am.I am confused... It is Monday and passed 8:30am!!! Does anyone work at the Customer Care Team and will they contact me back with a suitable conclusion... I will keep you posted.
Hi Kate and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our team is currently looking into your review.
5/5
TrustpilotGreat customer service and beautiful showhomes
My husband and I visited the sales office at Shipley Lakeside on Saturday morning. We were warmly greeted by Charlotte who was extremely friendly, professional and helpful. We viewed the show homes which were beautiful and, having seen quite a few recently by other developers, these are by far the nicest we have seen. Having spoken about potential builds, Charlotte took us to look at the site and suggested that we visit a showhome on a different site, giving us all the relevant details to allow us to arrange things. We are extremely impressed.
Hi Mrs Brown and thank you for taking the time to leave a review. It’s great to hear about your experience at Shipley Lakeside. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotI have just reserved my first home from…
I have just reserved my first home from Harron Homes - Shipley Lakeside development. Charlotte and Amanda were very helpful and took me through the whole process providing me with everything I needed to know. They made the whole reservation process easy.Thankyou Charlotte and Amanda :)
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotJust reserved a new home from Harron
Just reserved a new home from HarronWhat a fantastic experience. Jane and Karen were excellent from start to finish. They made the process extremely easy. They were an absolute delight to work with.
Hi and thank you for taking the time to leave a review. It’s great to hear about your experiance at Highfield Manor. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotGreat customer service!
We have recently decided on our choices after making a full reservation of a Birkwith home at Forest Reach. Alistair has been extra patient with us (me especially) as we have swapped and changed worktops, flooring and fitted wardrobe colours. We couldn't have hoped for anything more than our great experience so far! Thank you Alistair!
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotForge Green
Forge Green - Sheffield
Thank you so much for your lovely review. We’re delighted to hear that you and your husband had such a positive experience visiting Forge Green. Dawn will be thrilled to read your kind words. She’s incredibly passionate about helping customers find the right home and its wonderful to hear that you’ve found a house type that feels right for you, and we hope you enjoy seeing the plot with the building team soon. Thank you again for taking the time to share your experience, we really appreciate it and look forward to supporting you throughout your journey with Harron Homes.
5/5
TrustpilotI would like to thank Jane jubb for all…
I would like to thank Jane jubb for all her help . Introducing our community to WhatsApp . Always there when we needed advice . Also matt has been fantastic checking we're happy with the house and to let him know if anything is wrong or snagging issues
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotJane has been fantastic with us from…
Jane has been fantastic with us from our very first meeting through to reservation.Nothing has been too much trouble and the service has been fantastic. Jane was patient with us and our demanding children.Thank you again
Hi Lee and thank you for taking the time to leave a review. It’s great to hear about your experience at Highfield Manor. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotJackie was an amazing help and answered…
Jackie was an amazing help and answered all our questions. Her knowledge and customer service were excellent.It was great to see the houses and specifications in the sales centre. The show home is simply beautiful.
Hi and thank you for taking the time to leave a review. It’s great to hear about your experience. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
1/5
TrustpilotVery Poor customer service.I’ve noted…
Very Poor customer service.I’ve noted the positive reviews are from presale customers clearly where all their customer focus is because once you are in the property there’s zero care to speak of. If I was asked to rate on presale service it would certainly be 5 stars. Since moving to our property at York vale gardens there has been quite a few snagging issues some have been resolved but others remain which is why I have taken to trust pilot. I feel extremely disappointed to be writing this review but I’ve been compelled to as all my efforts to resolve the most pressing issue of a leaking sink have been dreadfully handled by their customer service team! Emails and calls are not responded to in a timely fashion and promises not fulfilled. Complaints are not followed up to ensure the problem has been fixed. I’m currently considering paying for a plumber and billing Harron homes! They are on notice of this as I’m fed to keep moping up water from the kitchen floor!
Hi Genevieve and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. We have spoken with the relevant team and are aware that the Customer Care Coordinator will be in touch to try and find a suitable resolution.
5/5
TrustpilotShipley Lakeside.
Shipley Lakeside.Visited the site last Sunday to view a 4 bed family home. Was met by Sarah, who was extremely professional, helpful, welcoming and friendly. We walked around both show homes that was available and was very impressed by the standard. After viewing, Sarah asked for our specific requirements and was willing to show us around A few new plots that was coming available soon. We was Very impressed with the build quality and service we received. Highly recommended
Hi and thank you for taking the time to leave a review. It’s great to hear about your experience at Shipley Lakeside. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
1/5
TrustpilotPoor experience overall- multiple sales…
Poor experience overall- multiple sales staff, all promising different things that the other states would not be possible. Poor after sales service, awaiting 7 months for repairs/ snagging still not completed. Plug socket not in same place as shown on electrical plan- response from Harron is that properties are hand built and can differ, rendering a whole kitchen counter useless as no plugs!
Hi Matthew and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. We have liaised with our sales manager, and we are aware he has been liaising with you directly in regard to your outstanding items. Should you require further assistance please contact: northmidlandscustomerservices@harronhomes.co.uk
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Harron Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Carlton.
