Harron Homes Carlton reviews

★★★★★ 1/5

Trustpilot

Lack of Customer Care

Since purchasing our home in Highfield Manor in July 2023 we have had nothing but issues. From a forklift truck driving into our car (parked on the driveway) to missing bolts on manholes in the back garden. We had a contact on site who was brilliant and helped sort out a few of the initial problems (including the ones detailed above). However it seems this gent has now left the company and we are at the mercy of the Customer Care Team. My initial email to them detailing a list of issues was back in December 2023. To date I have not had one single response from the team. That’s 110 days so far with zero response. I am honestly appalled by the lack of customer service post completion. My advice would be to ensure any snags/issues are brought to the attention of the on-site teams within the first few weeks. And God help anyone who experiences any problems after this time.

Charlene · 2 April 2024

★★★★★ 4/5

Trustpilot

Well looked after by Sales Executives

We booked an appointment quite a while ago, at Shipley Lakeside on 6 June 2022. The Sales Executives Amanda and Charlotte were very helpful and spent time with us to show us what was available and how we could tailor a house to our requirements e.g. available upgrades etc. We were treated very well.

Mark · 13 June 2022

★★★★★ 1/5

Trustpilot

Homes look very inviting from visiting…

Homes look very inviting from visiting the showroom ,and all the detailed marketing, just take a few steps back and do your own Due Dilligance and dont bother using Harron s Solicitor s as they are not working for your best interest. It is painful sorting out your snags and very time consuming and they are all major snags …. Just be warned !

Simon · 22 December 2024

★★★★★ 5/5

Trustpilot

Fabulous service from Julie at Harron…

Fabulous service from Julie at Harron Homes Wickersley we have just reserved our plot on the paddocks and Julie has been so thorough, we are so excited to move into our new home and thank you for everything! We found Julie to be Professional, friendly and patient with helping us find our perfect family home.

Louise · 24 April 2022

★★★★★ 5/5

Trustpilot

Amazing experience and will recommend

Jacquie made my experience of buying my first home very smooth. I felt very nervous. She helped me through the paperwork, including getting in touch with a mortgage broker. Gave me choice of colours and products available. Everything was up and completed within 2 week.

Aska · 6 May 2023

★★★★★ 5/5

Trustpilot

Shipley lakeside

We complete in early feb and have been very happy with the whole process :) we went with the solicitors recommended by Charlotte and found them to be very responsive and quick! Overall a very smooth process and very happy with our house!! Site team seem to be very good at responding to snags so far

Izzy · 25 February 2026

★★★★★ 5/5

Trustpilot

They went above and beyond!

Jacquie was absolutely fantastic. Here customer service went above and beyond. She was personable, and made the experience extremely pleasant and comfortable. Highly informative and clear with her instructions. Could not recommend much higher!

Alexander · 7 February 2024

★★★★★ 1/5

Trustpilot

It’s all seems really good when you are…

It’s all seems really good when you are buying a house but wait untill you have problems after wards the customer service will NOT and I mean will NOT be bothered to sort it out I have posted few review about my stone missing, and my drainage not being sorted out it’s been a year now how horrible and disappointing and disgusting and the leak that is just not been touched is this that they have still not done anything about it alway false problems as usual. My stuff around the house has not been still sorted out what is Harron Holme playing at. People are posting 5 star reviews but this is NOT true my awful horrible experience will not make me silent untill my issues are sorted otherwise I will keep taking action upon action even how far it goes. I have paid a lot of money and the customer team dose not care Harron Holme dose not care. I called the office 3 weeks ago and they said they will email me about someone coming to sort the leak out it’s been 4 weeks no email no phone call absolutely NOTHING.

Ghazala · 15 March 2024

★★★★★ 1/5

Trustpilot

Still no change plot 123 fargrangemeadows

Still no change from appalling customer service,despite assurances from Nicola Downie (now gone) and others snags still outstanding they haven’t even bothered responding to my last email 10/12/24 I shouldn’t have believed there hollow promises about how they’ve changed this is a company that has no concept of what customer service means BEWARE don’t let it happen to YOU worst customer experience ever

Alan · 27 December 2024

★★★★★ 5/5

Trustpilot

Great Professional Service

My very first experience with Harron Homes and what can I say? the team at Nottinghamshire were absolutely fantastic. Very efficient & very professional . I was very nervous moving area as I did not know what to expect. Alister was friendly and polite. Answered all questions and gave me all the information I needed along with his team Paul (A.M)& Paul (S.M).

Ms · 3 August 2020

★★★★★ 4/5

Trustpilot

Just reserved a plot at the Bilsthorpe…

Just reserved a plot at the Bilsthorpe Chase development and the sales assistant Hannah has been great to work with, and is very responsive to any questions/emails we have had. Praying this service level continues once we have moved in

Danielle · 1 September 2023

★★★★★ 5/5

Trustpilot

We booked our first home with Harron…In Mansfield

We booked our first home with Harron homes in Mansfield. Sales executive Alistair was very welcoming and was helpful to sort our doubts and gave a clear picture of how it’s going to be like. He guided us through out our buying process and we believe Harron homes will keep up their words towards the property. Eagerly awaiting for our dream home.

Annie · 26 October 2020

★★★★★ 5/5

Trustpilot

Super!

Recently moved in to Highfield Manor. I have to say the process from reserving with Jane to the after care with site manager Matt and his team have been amazing, any minor issues have been resolved immediately. The team have gone above and beyond especially with Phil who has been excellent sorting the snags. Really happy customer - thank you

Charlotte · 8 April 2021

★★★★★ 5/5

Trustpilot

Jo and Julie were very informative

Jo and Julie were very informative, friendly and professional. We were made to feel at ease and that nothing was too much trouble. Thank you for everything and we look forward to living in our new Harron Home

Mrs · 13 October 2023

★★★★★ 5/5

Trustpilot

Alison at Harron Homes is so…friendly, knowledgeable.

Alison at Harron Homes is so lovely, friendly helpful,knowledgeable and she made us feel so comfortable from the minute we entered showroom office.

Julia · 23 February 2026

★★★★★ 5/5

Trustpilot

Jacquie from Victoria Heights is an…

Jacquie from Victoria Heights is an outstanding estate agent. Her professionalism, expertise, and dedication were evident throughout our interactions. She made the process smooth and efficient, providing valuable guidance. I highly recommend her services.

Muhammed · 14 January 2024

★★★★★ 5/5

Trustpilot

We much appreciated the 100% help and…

We much appreciated the 100% help and advice your sales agent Debie gave us. Nothing was too much for her, taking us through every step of the procedure. Many thanks Debie.

Jennifer · 16 March 2024

★★★★★ 5/5

Trustpilot

New home in the bag.

As we all know moving house can be very stressful.Having sold our house we started the arduous task of finding a new home , visiting Harron homes at Throapham changed everything, Julie welcomed us in and discussed our options ,the show homes are very impressive , and we dared to dream , 2 week's later we’ve done it , a new Birkwith 4 bedroom detached house .Julie guided us through the whole process and today we happily left our deposit , thank you to the whole team at Harron homes. Buying a new home is something everyone should consider. ( thank you to Jo who patiently guided my wife this week , and answered a thousand questions about every possible subject )

Paul · 24 February 2024

★★★★★ 5/5

Trustpilot

First visit to Thoresby Vale

We visited the Thoresby Vale site to begin our search for a new property. Jo in the sales office was so helpful and knowledgeable giving us lots of information and good advice. We had a look around the stunning show homes and Jo then took us to have a look at another property on the site. We will definitely be back and have now decided to put our property on the market with purchasing at Thoresby Vale high on our list. Thankyou Jo

Consumer · 15 February 2024

★★★★★ 5/5

Trustpilot

Hawthorns Carlton

We’ve recently moved into a plot on the ‘Hawthorns’ estate in Carlton, the whole experience of moving in was spot on, The build quality of our house was flawless! With only a couple of very minor issues that were rectified very quickly by our site manager. All the staff members that work on site and in the office are very helpful and friendly, more specifically our site manager Simon, who has been very welcoming, helpful and friendly, very nice bloke to have around knowing if we did have any issues, he would be straight on it

Matthew · 14 February 2024

★★★★★ 5/5

Trustpilot

A great experience

What a fantastic team we encountered at the Brambles in Retford.Penny, the sales negotiator and Paul,the site manager make a superb double act.They were both brilliant from start to finish.Paul ,whom we met several times gave us interesting and informative talks re-the build whilst Penny,with her expertise and knowledge of house buying and all that entails made the process easy and enjoyable. Penny always greeted us with a smile and dealt with questions and queries in a friendly and professional manner.Nothing was ever too much trouble for her.We were given weekly updates on the progress of the house together with photographs for the album. We were amazed yet delighted with the quality of workmanship.People taking a pride in their jobs is somewhat rare these days but at HarronHomes in Retford it is obviously the norm.Thank you.

Joan · 11 February 2024

★★★★★ 5/5

Trustpilot

Great experience with Julie Cliff!

We had a fantastic experience dealing with Julie Cliff at Brierley Heath (now at Laughton Gate). She was very helpful and knowledgeable of the buying process, the range of houses on site, and gave great advice when configuring our options. We would absolutely recommend buying with Harron based on our experience, so much so we are now looking to buy our 2nd Harron home. This wouldn't be possible if Julie hadn't made the process such a pleasure for us both.

Tim · 5 February 2024

★★★★★ 5/5

Trustpilot

Excellent service highly recommended

Claire · 10 July 2026

★★★★★ 5/5

Trustpilot

Visited the Shipley Lakeside…

Visited the Shipley Lakeside development three times, one to enquire, once to enquire again and book an appointment and another to view a potential plot and part ex forms. All three times we was greeted in a friendly professional manner despite initially upon first visit no capacity to go any further with a property on the development. We resolved our issues and quickly informed the sales person (Charlotte) that we were in a position to proceed in a view to buy and she began helping, informing and swiftly aiding us in hopefully getting our dream home. When visiting the plot we were pleasantly surprised by the location, I also noted the quality of workmanship especially the brickwork. Everything looked well cared for and the quality was of high standard.

James · 2 February 2024