Harron Homes Carlton reviews

★★★★★ 5/5

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I went to the brambles site on Saturday…

I went to the brambles site on Saturday to have a look at plot 89 that you had for sale, sadly it wasn’t right for me and my family but I would like to say what a lovely young lady the Emily is I didn’t catch her second name she was more then happy to help and nothing was to much trouble for her she was very helpful but also had a laugh, I believe she was only young but I believe she will go very far within this company or any job she walks into the future she’s a natural talker. I asked why there was so many bad reviews about Harron homes and her answer was unbelievable ‘everyone only ever remembers bad and not the good, people are really quick to write bad reviews but never anything good, Harron homes is truthfully an amazing company how they do care for the customers and go the extra mile’ I will return in future when the time is right for a new home! Thank you Harron homes

Lee · 4 November 2019

★★★★★ 4/5

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fantastic customer service!

We already reserved a house from another development however, we weren't a hundred percent satisfied with the house. we received an offer from Harron Homes except when we went there the offer had been taken by another customer. Jane was excellent, she dug out another deal for us that was around our budget also, she seemed fully experienced in what she was doing.I'm really excited to be finally moving into my new house, hopefully in late November.All thanks to Jane!

Shno · 1 November 2019

★★★★★ 5/5

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Sarah and Sylvia at the Thorpe Meadows…

Sarah and Sylvia at the Thorpe Meadows development in Chesterfield were and are brilliant. Answered all our questions regarding the area as well as the property details and choices etc. Two great people who we hope to purchase our next home through if all goes well.Mark and Lucy

Mark · 10 February 2024

★★★★★ 4/5

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We moved into our new home on The Edenbrookvale at Pontefract love it!

We moved into our new home on the Edenbrookvale site 10 weeks ago, We love the house however from the start we were aware of some of the poor on line reviews.Although we had a bad start with sales we eventually saw and dealt with Suzanne Middleton.She assisted us by getting many of the snags done either before or just after the move.Suzanne has a warm and friendly personality and she was just what we required to help us move into the new build.We have recently had most of our problems sorted by Mark, deputy site manager who is also approachable, helpful and a problem solver.We have a few hiccups but we are happy so far. Thanks to both Suzanne , Mark and to the tradesmen who rectify the problems.Thanks Steve and Angie.

Steve · 16 October 2019

★★★★★ 5/5

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Oaklands Heath Huddersfield

We were concerned with some of the negative reviews on Harron Homes that we came across before we purchased our new home. Our experience has been totally different. The on site team, particularly Jacquie and Debbie are excellent and nothing was too much trouble. The Sales process was straight forward and we moved in on time. We love the design and build quality of the house.As with all new builds there were some snagging issues, but again all dealt with efficiently by the Site Management team. We have only needed to contact Customer Services a few times, but they proved to be helpful and keen to resolve our issue.If we still have any complaints it would be the ongoing site development causing roads that can be like a mud bath at times! Looking forward to the site being completed.

Mr · 30 September 2019

★★★★★ 1/5

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Very poor customer service

I am going in the process of buying a Harron home . How I wish I hadn’t bothered . Very poor communication have been trying to get in touch with the sales manager for 10 days not answering my texts/ calls/ emails. The incorrect information they give you and then deny it If this is what it is live before I buy the house what is going to be afterwards! Very disappointing and very stressful process! If I could I would give a negative score

Julie · 18 November 2024

★★★★★ 5/5

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Our purchase so far..

I absolutely can’t fault the service we’ve received (so far) from Joanne O’Neill @ Rosendale Gardens, Wickersley South Yorks. From initial reservation we’ve been kept fully in the loop and very well informed throughout the process. The only downside to our process so far has been Harron’s choice of Solicitor, Freeths, which I strongly believe should be reviewed by Harron internally - Harron pride themselves on a great service and Freeths haven’t replicated this at all - That being said, everything Harron could have done to rectify this they have done. I can’t speak highly enough of Joanne and she’s a complete asset to Harron and deserves recognition for her passion, service and care for her role and seems to share the same values and ethics that Harron pride themselves on. Alistair has been great since joining the Wickersley sales team and Rachel Sheard has been very supportive and a big help throughout any issues with Freeths.Definitely recommend Harron Homes so far and will review again once we have our keys! :)

S · 24 September 2019

★★★★★ 5/5

Trustpilot

Our new Harron Home Oaklands Heath

We moved into Oaklands Heath, Huddersfield in July and yes we had some minor snags, but all were dealt with quickly and effectively by Jacqui, Debbie, Michael and Richard with no fuss and we are delighted with our new home from the design to the finish. I love how the areas from room to room flow and with a growing family the space is also important.The Sales girls have become friends and I want to thank them for the time they have taken with us. A special thank you to Leon who has been very helpful throughout. The trades people on site are also great, nothing is too much trouble and they always seem to have a smile for us, they have made us feel as though we are their priority.Great job all round we're looking forward many happy years here and we'd certainly recommend them to anyone considering buying a Harron Home.

Sharon · 21 September 2019

★★★★★ 1/5

Trustpilot

12 months of delays and outstanding snagging after 2.5 years

We were due to be in our home in December 2015. 4 weeks out we were told that the house would be ready on time. In December Harron we stopped by the council from building for 4 weeks due to breaking rules they must follow to which Harron blamed the council for the delay and said we would be in by January. Then it was February due to a legal issue with Taylor Wimpy, then March. At this point I went to see the house, (keeping in mind that it was 4 weeks out from being ready in November) to find it was only just above the foundations.This review could go on forever, so to cut it as short as I can, every month we were promised to be in the following month. Come the summer, my wife was heavily pregnant and we asked Harron on numerous occasions to just give us a realistic date to move in so we can plan our life with our new child. These were ignored and the promise of the following month continued every month.It eventually came to November 2016 and Harron confirmed the house would be ready in December. At this point we had 3 months left on our rental that we only needed to get because of Harron delays but Harron threatened legal action if we did not complete in December.Moving into the snagging, I had a list of 80 defects on the first walk round with more appearing when we moved in. The struggle to get things sorted is unbelievably difficult and 3 years on, we are still waiting. If we go to the LABC, it will cost us more money.Harron do not care about its customers. False promises and a customer service team that do care but hit a brick wall in being able to sort anything for you.

K · 10 September 2019

★★★★★ 5/5

Trustpilot

Outstanding service throughout

Well having moved over 6 times in the last 5 years it was time to settle down and buy a property of our own. So to begin, being a Young couple on a reasonable income for our age we began our journey looking at new build properties. All I can say is manny different places didn’t give us the time of day. To the point of being rude. This was not the case with Harron, from the moment we walked in, to this day we have been treated with nothing but politeness and respect. Tracey and her team have been nothing but a delight from the start. We had a few delays in the process through no fault of Harron or ourself but more out side valuation and solicitors. Tracey made the effort to keep us up to date every step of the way reducing the stress tenfold. In the weeks running up to completion Tracey made it her priority to get everything ready. With our home being the former show home everything is finished to a high standard. Although after 5 years a few bumps and bruises are to be expected. The service from Harron has been excellent rectifying what they can with the rest on the list and booked in. Our home may be only a newly occupied but the pre sale and after care service so far has been amazing thank you Harron for our forever home.

Richard · 2 September 2019

★★★★★ 4/5

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Dewsbury Site (Amberwood Chase) - Good overall experience

We bought our Harron Home just over 3 months ago. We had a few ups and downs during the sale process but got there in the end and are now very happy in our new home. The overall quality of the house so far as we can tell is very good, the biggest issue on quality was the painting which was a bit slap dash (but I have heard they have changed contractors for this now). We had around 20 snags (including sorting out the painting) and the last one was taken care of last week, nothing major on the list in any event but 3 months to turn everything round seems reasonable - and the site manager Matt is very helpful and easy to deal with. I would be happy to recommend a home on this particular Harron estate.

Alexandra · 19 August 2019

★★★★★ 5/5

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What an Eldorado and also pleasing…

What an Eldorado and also pleasing customer care! Thank you.

ABIODUN · 14 September 2026

★★★★★ 5/5

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I am in the process of buying a Harron…

I am in the process of buying a Harron Home at Highfield Manor and the service I have received has been great from the start the reservation process and Part Exchange was so easy I particularly liked been able to view the house in its skeleton state and I can’t wait to move in. Nothing is too much trouble for Jane & Matt they are a credit to the company DW

David · 13 December 2021

★★★★★ 1/5

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Buying a Harron Home has been the worst…

Buying a Harron Home has been the worst mistake of our lives. They are an arrogant company that are profit driven and totally ignorant to the customers. We have sent hundreds of emails and made calls almost daily to try and resolve our issues and after just over 3 years, still not complete.We have taken over 23 days of Leave to meet CSO's, out of which they turned up just 14 times. Customer services simply do not care. This has been the single biggest mistake we have ever made. The houses are built by cheap, low skilled workers resulting in very bad workmanship and severe issues further down the line. Do yourself a massive favour DO NOT BUY A HARRON HOME, if you have put down a deposit WALK AWAY. You will regret buying one. One star is one too many.

Christine · 15 August 2019

★★★★★ 5/5

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Amberwood Chase, Dewsbury

We moved into our new house three weeks ago and have been happy with the service we have received from the Harron Homes staff at the Dewsbury site. The customer service we received at the beginning of the process was excellent, with quick responses to any of our concerns. We had our house demo and due to our circumstances had to move in quickly so the snagging list had to be done on our second day in, but the site agent was very obliging and he got started on the jobs within a day! There was nothing major, and out of the list of twelve concerns only four items need resolving and these are programmed in for next week. Overall, we are very happy with our brilliant new home and the service provided from Harron Homes (Dewsbury site), with special thanks to Jo & Matt. Therefore I have no doubts in recommending buying a new home from Harron Homes at the Dewsbury site.

Mark · 7 August 2019

★★★★★ 5/5

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The hawthornes, Carlton. Praise where praise is due.

The hawthornes, Carlton. We would like to say a big thank you to Caroline Dennis who has provided us with excellent and reassuring customer service. Also a big thank you to Sandra Simms who looked after us at the start.We have been in our new home for 1 week now and couldn't be happier. I finally have my dream home, a home to be very proud of. Thank you Harron homes. X

Helen · 26 September 2021

★★★★★ 1/5

Trustpilot

Shocking- 14 emails no reply!

Shocking! I’m taking legal action against them! I’ve emailed them 14 times!! In 3 months and no reply I’ve rang up also and they say ‘everyone is busy someone will ring you back’ and shock no one rings you back!Once they have your money they don’t care afterwards! They have breached their contract and this is why I am taking legal action so we will see what happens when it’s taken to court DO NOT BUY from this company!

Bec · 24 November 2024

★★★★★ 5/5

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Jo at The Grange in Shireoaks is Amazing!

Jo at The Grange is Amazing!Jo has guided us through the process every step of the way. We are Harron returning customers who feel very satisfied that our needs have been taken care of.We’re confident in the process and in the quality of the build we’ll receive.Thanks for your hard work Jo. We really appreciate it. You’ve made the process both easy and fun. Can’t wait to move in!!!Rich.

RICHARD · 13 March 2022

★★★★★ 1/5

Trustpilot

HORROR HOMES

HORROR HOMES We purchased our house on Feb 2020.We are still waiting for our snags to be completed, this is after our upstairs flooded, the bath water came through the kitchen ceiling, half of our living room Ceiling had to be removed due to bad plumbing, and customer service is the worst we've ever encountered.They either make appointments then don't turn up, or turn up when not expected.The customer service is even worse on site.I had my disabled mother visit, and my father parked on our drive, so I parked in one of the 5 empty show room spaces, the other 2 were occupied by the terrible sales staff.I went to collect my car, still 5 spaces clear,and there was a note on my car.I went to the sales office and asked why they felt the need to put a letter on my car, it was only for a few hours which I explained was because my mother was visiting and she is disabled.I was told to contact customer service ( very rarely get a reply) I was then told by the younger women, I should have bought a bigger house with more parking. We have a four bedroom detached house!!!I was absolutely gob smacked.If I was the owner of Harron homes, I'd be asking why the homes are not selling. This may be a little clue.I am beyind words.I would never recommend buying a Harron home or dealing with the sales team and customer service is dire.

Mr · 7 November 2024

★★★★★ 5/5

Trustpilot

Amazing Service at Brierley Heath

Julia at Brierley Heath has been absolutely fantastic. She has helped us reserve our new home and choose our options throughout. Simply put, she could not do enough for us. The whole process has been easy from the start thanks to Julia. We cannot wait to see the finished product of our new home!

Liam · 31 August 2023

★★★★★ 5/5

Trustpilot

Good overall expierence

We were impressed by the quality of the build at Harron Homes Retford and found the same at Brierley Heath but with the addition of added views and the surrounding park. Ann the sales representative helped in many respects. Being strangers to the area and not able to visit regularly kept us up to date with the build and regular photographs and telephone updates. Provided useful information on where and what was available around Sutton and Mansfield. The site staff have all been polite and carried out the odd repair needed efficiently. All have been helpful. Mr Hatfield

Mr · 29 October 2024

★★★★★ 5/5

Trustpilot

Great experience at Forge Green

Great experience at Forge Green, lovely properties, Dawn couldn't do enough to help. Gave us lots of information, showed us around and told us all about the properties.

Joanne · 3 May 2026

★★★★★ 5/5

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Excellent customer care Bilsthorpe Chase

On an unscheduled visit we were warmly greeted by Hannah who directed us to the show homes which well presented. Hannah was friendly and able to answer any questions.We arranged a further visit which concluded in purchasing our new home.

Karen · 18 June 2024

★★★★★ 1/5

Trustpilot

AVOID HARRON HOMES!!!!!!!

AVOID HARRON HOMES!!!!!!!This company are a joke they pride themselves on building luxury homes ha ha far from it. It's like cowboy builders. The houses are in a shocking state, poor painting plastering brickwork. Leaks from pipes in bathrooms not connected. They bodge so many houses.how they pass CML gods knows its wrong.Ours was a joke.They don't care and their customer service is simply not bothered. Yes the show homes look nice but it's not what you get.Please don't buy trust me go elsewhere save yourselfs the harron hassle.Every review is bad on here that says it all.

Lee · 16 January 2019