Trusted Agent profile · Carlisle
★★★★★
779 reviews across 2 platforms
56 Warwick Road, Carlisle, CA1 1DR
Hunters's office in Carlisle, at 56 Warwick Road, is rated 2.8 out of 5 across 779 reviews on two platforms, including 171 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Hunters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Carlisle.
Every review we hold for the Carlisle office, from every platform, shown as written. First names only.
5/5
GoogleWe have been using Hunter's Carlisle to fully manage our rental properties for over two years. We have found them to be very efficient and professional but also friendly and helpful. They have taken the worry out of being a landlord by ensuring we are compliant with all the required regulations. We are very happy with their service
Thank you very much for your google review. I will get your comments passed on.
5/5
GoogleExcellent fast service from Jane Irving and Alan Bell of Hunters. Jane had done local research on propert prices and gave us a fair valuation while Alan did great photos and brochure. I am comfident the presentation will produce a speedy sale.
Brilliant thanks for the review ! I will get this passed onto Alan & Jane.
5/5
GoogleI couldn’t recommend Hunters Carlisle highly enough. Nicola has been outstanding in listening to my requirements and aspirations, providing expert advice, valuing the property, arranging specialist high quality cameras to really showcase the best features and then pulling it all together with a fantastic advert, all in the space of under a week. Such a professional and friendly service and keeping me up to date with clear communications all the way through. Thank you for all the hard work!
Hi Adam, That's great feedback. Thank you very much for your review , I will pass your comments on.
1/5
TrustpilotAvoid this agency at all costs.
I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused. Every part of the process felt unprofessional. They changed key terms after taking payment, ignored the written agreement, and then tried to keep the deposit even though the change was entirely on their side. I had to escalate the issue to the Property Ombudsman because they simply would not do the right thing. This experience caused unnecessary stress, wasted time, and disrupted my housing plans. Based on how they handled this situation, I would strongly advise others to be extremely cautious before handing over any money.
5/5
GoogleI currently rent a property through hunters, any time i have had an issue they have provided fantastic service and had someone out to check/resolve the problem quickly. I cannot emphasise how fantastic the agents have been, always happy to help and understanding of any issues. Would highly recommend.
Thank you very much for your review ! I will pass the comments onto our lettings team.
1/5
TrustpilotRobot refused to give me a viewing
Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.
5/5
TrustpilotHunters have sold our house…
Hunters in Bearwood have sold our house expertly…Mark followed our remit , dotting all the eyes and crossing the tees. They offer and maintain a friendly professional experience at all times.. Mark and Cherie were/are a delight to work with solving any issues as they arise .. If you want to seek a property use them⭐️⭐️⭐️⭐️⭐️
2/5
TrustpilotDisappointed
Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.
1/5
TrustpilotMy experience with Hunters was deeply…
My experience with Hunters was deeply disappointing. Repeated administrative errors relating to notices and tenancy handling caused unnecessary delays, additional time, and avoidable stress during possession proceedings. When I recently contacted the branch again regarding future instructions, I was informed in a dismissive manner that they no longer wished to work with me due to previous disputes, disputes which arose from their own handling failures. Professionalism, accountability, and respectful communication appear seriously lacking based on my experience!
1/5
TrustpilotInvasion of privacy-HUNTERS LETTING AGENTS IN TRING-why not answering e mails matters
HUNTERS LETTING AGENTS IN TRING Thinking of renting via Hunters in Tring? My experience is very poor, at the moment they are not even replying to my e mails. Have had lots of problems with hot water etc, but my Xmas has been ruined by landlord taking it upon themselves to enter my home, poke around, opening cupboards etc, comment on water heater left on, all whilst I am away, under the pretext of a non essential repair that has been outstanding for 4 months at least. Hunters seem to think this is all ok, no reply to any of my e mails (nothing new there), for the last 4 days. I think this is really irresponsible behaviour by a letting agent as this feels like an invasion of privacy, am struggling to get early flight home to try to stop this from happening. I think there are good reasons why Hunters don't actively have a trust pilot account, on reading the reviews that is understandable.
1/5
TrustpilotEnquired about a property
Enquired about a property. Travelled a round trip of 10 hours to view said property. Landlord accepted application but needed to contact freeholder to seek permission to let. Original chap I was dealing with was superb, but he went on leave. Hunters then left me sat for a week without communication, and let to someone else during that period. Absolutely infuriating waste of time and effort and an appalling way to treat a potential customer. Don't go near them.
5/5
GoogleWe have been very pleased with our selling experience through Hunters (Carlisle) branch. The communication has been excellent throughout. We loved how the house was marketed and the pictures looked fantastic. We would thoroughly recommend Hunters if you are considering a move.
Thank you very much for your google review. I will get your comments passed onto the team
1/5
Trustpilot"Avoid Hunters Property Management
"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional" My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns. Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities. Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately. Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility. Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family. Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves. Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.
1/5
TrustpilotAvoid with all cost!
Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack
1/5
TrustpilotHunters are not interested
Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem. Hopefully they won't charge them for a wet room!!!
5/5
GoogleFantastic and prompt service from Jane and Alan at Hunters. Both really went the extra mile to provide a great customer experience. Very happy with the service and delighted with the photo's and brochure produced for marketing the property.
Brilliant thanks for the review ! I will get this passed onto Alan & Jane.
5/5
TrustpilotI have been struggling for months to…
I have been struggling for months to find a decent flat to rent. I tried several letting agents, but none of them could find a suitable place for me. However, I finally found Hunters Letting Agents, and I want to thank Amy for guiding me through all the necessary steps to secure my flat. I would highly recommend Hunter Letting Agents to anyone in search of a rental property.
1/5
TrustpilotDamaged our house, and we're not even their clients!
Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman. Frankly, I'd be happy with getting the cost of some filler from them and doing it myself. Companies need to be held responsible for damage - they cannot be let off with an "oopsie, my bad".
5/5
GoogleHave just started the buying process with Hunters. We had a very impromptu visit to the property and Philo Action went over and above trying to, and being successful, in arranging the viewing. We were shown around the property by Susan Janulis who was wonderful, very friendly, made the viewing very pleasant and worked late to enable us to see the property. Every time I have rung and spoken to anyone at Hunters they are extremely friendly and helpful. I would like to once again thank Philo Acton for her help in all matters. We would highly recommend the Hunters team. Thank you.PositiveResponsiveness, Professionalism
Hi Melissa, That's great feedback. Thank you very much for your review , I will pass your comments onto Philo and Susan.
5/5
GoogleI would highly recommend the services of Hunters Estate Agent, Carlisle. I can not rate Nicola Thompson highly enough. Nicola is friendly, approachable, responsive, efficient and has been very professional throughout. She kept us informed throughout the whole process. Nicola went above and beyond to successfully get the house launched and arranged the viewings, taking the stress out of selling our home. I genuinely felt that Nicola cared - not only about doing a good job, but also doing the right thing for us. Very positive experience. No negatives at all!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for the feedback Mrs Webster. I will pass your comments onto Nicola.
5/5
GoogleWe have recently put our property on the market with Hunters. Our valuation, photo's and measurements were done by Emma. We were hesitant, but Emma was lovely - not pushy at all, it took us a few weeks to decide what we were doing and there were no pushy emails or horrible pushy sales calls from Emma, she waited until we were ready and she was very accommodating working around us and our business needs. Lovely lady, highly impressed. Hunters themselves are nice to deal with Reece phoned and introduced himself which was nice, every one I have spoken to at Hunters have all been pleasant, polite and professional.PositiveProfessionalism
Thank you very much Paula , I will pass your comments onto the team .
5/5
TrustpilotI had an outstanding experience working…
I had an outstanding experience working with Gary as my estate agent. From the very beginning, he was professional, approachable, and incredibly knowledgeable about the market. He took the time to understand my needs and guided me through every step of the process with clarity and patience. What really stood out was Gary's communication - he kept me informed at all times, promptly answered questions and made what could have been a stressful experience feel smooth and manageable.
1/5
TrustpilotViewed a rental property
Viewed a rental property. I wanted to proceed but then told they wanted to collect more interest and no communication whatsoever. Absolute shocking service and wouldn't recommend at all. Thankfully I got no further with my application, well I guess I don't know cause they never come back to me. What a joke!!
5/5
TrustpilotThank you Jasmine
Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hunters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Carlisle.
