Hunters Carlisle reviews

★★★★★ 5/5

Google

Good company highly recommend. Philo was very helpful in arranging viewings and answering any questions I had. 5 ⭐

Tomáš · 10 July 2026

★★★★★ 5/5

Google

I had a really good experience with Jane and Alan. They both handled the marketing and did a great job getting my property looking its best. Three days after property was live, we received first offer!!! Alan took some really nice photos and 360 virtual tour that showed everything clearly. Jane did the property appraisal and met with me in person, which I appreciated. She was lovely, easy to talk to and explained things in a way that made sense. They are making the whole process simple and stress-free. I’d definitely recommend them for someone, who’s looking for professional help with the property.

Kacper · 2 April 2026

★★★★★ 5/5

Google

We used hunters to sell our property as another family member had successfully sold with them. Jane was lovely, very friendly and approachable answered all our questions and made the whole process of marketing the property very straightforward.

Sarah · 19 September 2026

★★★★★ 5/5

Google

Excellent. Found a buyer within 10 days. Philo was great verifying the buyer so quickly

Geoff · 10 July 2026

★★★★★ 1/5

Google

Would be giving minus stars if I could. Got in contact with them to see about viewing a house. Was told that I needed to be a preceedable buyer to even view the house. Asked what made a preceedable buyer as I have a AIP and still got an email making out that I wasn't good enough. I was looking to buy a house to move in to and then sell my old one so they could have got a bit of business out of me. I will now avoid them like the plague.

Matthew · 16 February 2026

★★★★★ 5/5

Google

I’ve been a renter, landlord, and homeowner and have dealt with many estate agents over the past 20+ years and I can confidently say that Hunters are the best by a long way. The team at Hunters offered a very friendly and professional service, and made the whole process very straightforward and stress free. They went out of their way to find me a suitable tenant and it’s very reassuring to know my home is in safe and competent hands. I would recommend them to anyone and I will certainly be using their services for the foreseeable future.

Markspros · 16 February 2026

★★★★★ 5/5

Google

Jane is so welcoming and friendly. She made our house look amazing on the pictures and we can’t believe how quickly she helped get our house on the market. Would definitely recommend!

Conor · 12 September 2026

★★★★★ 4/5

Google

If I was basing this on the buying experience alone the rating would be 5 star! Throughout the buying process Rhys was amazing, he gave us useful and relevant info when offering on the property, and once our offer was accepted contacted us with all relevant updates, and was very easy to contact when we had any questions. And he is personally amazing at his job! However, we also sold our property through Hunters, and that’s where it fell short for us sadly. The valuing process was fantastic, Kim was outstanding and we really bought into her as a person. Alan who did the photography and brochure was equally fantastic and the property was live within a couple of days. Emma also did the majority of our viewings, and she was great at informing the Viewers, keeping everything on track, and providing us with updates on previous viewings. For us the downfall was once the property was live it was nearly impossible to contact the agent managing the sale of our property. We also felt she was exceptionally rude, abrasive and communicating with us at all seemed to be an inconvenience. On more than one occasion we were told she had more important pressing matters to be dealing with, and would ignore us for days. While we respect there are many properties to market, returning a call to have a conversation rather than constant emails would have been appreciated as we never had the full story. We also had a sale fall through in the early stages, which was not dealt with any kind of reassurance or tact by the agent, and multiple viewings were booked that felt like space fillers more than viable viewings. We absolutely do not want this to reflect on Hunters as a whole, because every other member of the team has been incredible! However, the selling process was absolutely made harder and far more stressful than it needed to be. Overall 4 stars, because we now have our forever home thanks to Rhys. And the process with Kim, Alan and Emma was equally top tier! Despite the issues we had during selling I would still absolutely recommend the team.

Emily · 20 May 2024

★★★★★ 5/5

Google

Excellent service. Jane and Alan were very professional

Judith · 10 July 2026

★★★★★ 1/5

Google

Disappointed with the overall experience. The response time was extremely slow, and communication throughout the process was poor. I often emailed three times and received a basic update, and even then the information provided was incomplete. This lack of responsiveness made the entire experience frustrating and far below what I expected. I hope improvements are made in communication and customer support going forward. I use a family run estate agent in Penrith for my rentals and they are fantastic, In a nutshell their are more experienced and friendly competitors available

Thomas · 10 December 2025

★★★★★ 5/5

Google

Jane came for a valuation and was extremely helpful, clearly explained everything and left nothing un answered. We went with another estate agent to sell our home however that was at no fault of Jane and because the other agent had recently sold a property identical to ours in the same area and had open recent contacts. I’d recommend Jane for valuations to others

Phillipa · 10 December 2025

★★★★★ 5/5

Trustpilot

Wish I could give more stars

Wish I could give more stars ! BIG thank you to John Duffy and the team for guiding me through such a difficult time. An all round professional and caring service from the start. John was always passionate, easy to contact, swift with replies and information and genuinely caring of my situation. Found the perfect couple for my house and also found me a new home. Would highly recommend. 🌟 🌟 🌟

Sally.littlehotmail.co.uk · 4 September 2025

★★★★★ 5/5

Google

Hunters have been amazing to work with so far. Alan and Jane really care about the properties they look after and have been great support throughout the process of marketing my property. Alan spent so much time and effort photographing the house and helping to make it look the best it can be. Would recommend!

Rachel · 10 June 2026

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 1/5

Trustpilot

Nightmare move

I used Hunters to sell my home after living there for approximately 35 years. I want to acknowledge that the sale itself was complicated and involved significant delays, including probate and Land Registry issues. Hunters did work to keep the sale progressing, and I recognise the time and effort involved in that process. However, my experience on completion day was extremely distressing. I was still in the process of removing my belongings when the buyers and members of their family arrived at the property. My family and I were placed under considerable pressure to remove a lifetime of possessions as quickly as possible. My belongings were outside and in the street, and I felt deeply embarrassed, overwhelmed and humiliated by the circumstances. I had expected the handover of my home to be handled in a calm and organised way. Instead, what should have been an important and emotional moment after 35 years in my home became one of the most distressing experiences I have ever had. I raised a formal complaint with Hunters. The agency investigated the matter and explained that they had followed their usual procedures and were not aware that the buyers intended to attend the property at that time. I appreciate that Hunters were not present at the property and therefore could not comment directly on everything that happened there. I also appreciate that the completion process itself is controlled by solicitors and that many aspects of the timing are outside an estate agent's control. However, I remain deeply upset by the way the handover unfolded and by the experience I had on the day I left my home. I believe clearer communication and better coordination of the physical move may have prevented the situation from becoming so distressing. Having considered my experience and the response to my formal complaint, I would not recommend Hunters based on my experience of the completion and handover of my property. This review reflects my personal experience and the impact the events of completion day had on me.

Janice · 22 July 2026

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 5/5

Google

Philo, Steve and Rhys at Hunters went above and beyond to ensure my experience as a first time buyer went smoothly. Nothing was too much trouble and they were all really friendly and professional throughout. I would like to offer a big thanks to all three of them.

Claire · 10 July 2026

★★★★★ 5/5

Trustpilot

5 years renting with no issues at all

I rented an apartment through Hunters (Otley & Ilkley) for five years and honestly had a great experience the whole time. They were always quick to reply, super easy to deal with, and sorted any issues straight away - no chasing needed. Communication with the landlord was also really smooth thanks to them. Big thanks to Donna, Libby, and Leister for being so helpful and friendly over the years. Would definitely recommend Hunters if you're looking for a letting agent you can rely on.

Anna · 26 April 2025

★★★★★ 1/5

Trustpilot

Not transparent, poor communication, poor customer service

1. Not transparent, even though they have a duty to disclose issues with the property once asked. When I asked why is a 2-bed in the city centre is only £995 (when I already knew the answer being ongoing construction site), they were purposely very vague. He emailed, "Regarding the prices, there are a number of factors affecting a valuation of a property which include size, conditions, time of year, building etc." 2. Get clients names mixed up and books you in for the wrong viewings. Eg. I asked to see a £995 2 bed property but they linked me to a £1300 property. I had to correct them. They also kept emailing me and calling me Chris when I said several times I am not Chris. Worrying early signs of poor communication, little to no client care. 3. Viewings are incomplete - why schedule a viewing of the property, only for me to turn up and that is when you say there is a communal laundry room but I am not allowed to view it. After the viewing I emailed back and this was their response: "The communal laundry rooms are on the stairs, one per floor. At the moment we don’t have capacity for second viewings unfortunately. I made it clear from the beginning of my enquiry that I wanted to find a quiet home to rent and no drama. Clearly, the initial contact and viewing experience already hints there will be drama, probably worse if I did sign a contract with Hunters.

Hazel · 27 June 2026

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 1/5

Trustpilot

I am very disappointed:

I am very disappointed: After my property was managed by Brandford Hunters for around 6 years, I was suddenly charged £240 for a new rental reform bill contract and £45 plus VAT per person for AML checks. These fees were not clearly explained or agreed with me in advance. The deduction was also made from my refund before I had signed or agreed to the new contract. I feel this is unclear and unfair, especially as a long term landlord client.

Phoebe · 25 June 2026

★★★★★ 5/5

Google

It has been quite a number of years since we bought or sold a property, so have needed quite a bit of help along the way. Rhys, Philip, Alan and Jane have helped with all our queries promptly, efficiently and with great patience. We cannot recommend Hunters highly enough.

Gill · 10 June 2026

★★★★★ 1/5

Trustpilot

I would strongly advise others to think…

I would strongly advise others to think twice before renting through this estate agent. When we signed our tenancy agreement, the property was advertised and agreed with included parking, which was a key factor in our decision to rent the flat. However, just a few months into our tenancy, the parking was suddenly closed off and made unavailable. This caused significant inconvenience and disruption to our daily lives, especially as parking had been a major factor in choosing this property. What’s particularly frustrating is how the situation was handled. The estate agent did very little to help resolve the issue and took no responsibility whatsoever, despite the parking being part of what was originally offered. Communication was poor, and we were essentially left to deal with the consequences on our own. During this time, we were forced to park in a Tesco car park and pay for parking after work. On multiple occasions there were no spaces available, meaning I had to drive around late in the evening trying to find alternative parking elsewhere. This was both stressful and time-consuming. To try and resolve the issue, my partner had to take several hours out of his working day over the course of a week, including attending a three-hour meeting. Despite this effort, the only solution offered was for the landlord to contribute just 50% towards alternative parking, which was located far away from our building in a public car park. Even with this contribution, it would still leave us paying over £100 extra per month for something that was originally included. To make matters worse, the flat has now been re-let at a significantly lower price than we were paying. We were paying £1,200 per month with parking included, yet it has since been advertised for under £1,000 per month without parking. In that context, the offer to contribute just 50% towards inconvenient, off-site parking feels completely inadequate and frankly quite insulting. We were ultimately forced to find a new property, which cost us hundreds of pounds in moving expenses, required taking multiple days off work, and caused a huge amount of stress. Despite this, the agent offered no compensation and even suggested we should be grateful to have been released from the contract. Once we had agreed to leave due to the parking issues and lack of support, we were then required to accommodate viewings of the property. This took up additional hours of my partner’s working day and caused further disruption at an already stressful time while we were trying to organise our move. Only months after we moved out did the agent state that the landlord would cover the additional parking costs we incurred, but this was conditional on us agreeing to drop any other potential claims. We will not be agreeing to this. Had they taken proper responsibility for misrepresenting the property and the significant inconvenience, cost, and stress caused, this situation may have been handled very differently. The issues didn’t stop there. They then attempted to charge us money from our deposit for items such as “discoloration in the washing machine drawer”, something that was already documented in the original check-in report. They provided an amount for repair without any supporting cost evidence. When we challenged this and requested proof, the quotes we eventually received were extremely high and unreasonable. We had to stand our ground and escalate the matter to TDS for dispute resolution, and only then did we end up paying only 40% of what they were trying to charge. It has now been months since we left the property and we still have not received our full deposit back, which is adding further financial strain and stress. Overall, this experience has been extremely disappointing. A letting agent should provide support, take responsibility, and offer fair, reasonable solutions when issues arise. Unfortunately, this agent failed on all counts, and I would not recommend using them

Ella · 15 June 2026

★★★★★ 2/5

Trustpilot

Paul

At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done

Paul · 22 July 2026