Trusted Agent profile · Carlisle
★★★★★
737 reviews across 2 platforms
56 Warwick Road, Carlisle, CA1 1DR, CA1 1DR
Hunters Cumbria and South West Scotland's office in Carlisle, at 56 Warwick Road, is rated 2.8 out of 5 across 737 reviews on two platforms, including 159 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Hunters Cumbria and South West Scotland hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Carlisle.
Every review we hold for the Carlisle office, from every platform, shown as written. First names only.
5/5
TrustpilotHunters Filey excellent easily deserve…
Hunters Filey excellent easily deserve five stars particularly Aimee and Beth. Overall this Estate Agent is one of the best we’ve ever dealt with I don’t understand the low review for Hunters overall, but that cannot be applied to Hunters of Filey.
1/5
TrustpilotRented through hunters
Rented through hunters. We found out after being in property for 2 months that our landlord had died. Thus information was given through executor of will. When we left 3 weeks ago hunters still hadn't informed us he had died. They have ignored emails and not even acknowledged receipt of keys as we requested. Peter croft in charge of rentals has been rude and useless. When I spoke to him re our landlord dying and asking what was happening he laughed and just said he didn't know about the contents of the will. We had no choice but to use them but would never chose to use them
5/5
TrustpilotWe currently have our house on the…
We currently have our house on the market in York .We visited hunters on Saturday and received excellent service from the sales associate in hunters.We discussed our current position and She was able to support and guide us in terms of how the Current Market is performing ,she gave us valuable advice going forward.The service We received was very professional,helpful,not pushy and genuine. We came away feeling that she had listened to what our ultimate dream location would be for our family .I think the sales associate name was Jan .We will definitely be in touch .Many thanks for your time .
1/5
TrustpilotLeaving flats on zoopla that have been…
Leaving flats on zoopla that have been unavailable for ages- really really annoying i hate you- sad that I can't harm your ratings more but you already have a terrible score
1/5
TrustpilotDo not use for rentals
Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.
1/5
TrustpilotDo not use for rentals
Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.
5/5
GoogleI recently had Emma Bell round to value our house, she was professional, Gave great advice and was not just about making a sale! Which was so refreshing! I would recommend hunters again and woukd only recommend using Emma. Hopefully we can do business in the future, Thanks again Chris
Hi Chris, That's great feedback. Thank you very much for your review , I will pass your comments onto Emma.
1/5
TrustpilotI would never ever used this Company…
I would never ever used this Company again. They failed to tell my tennent I was selling up, because of mortgage increases, I even even emailed them. Heard nothing so I assumed they had told the tennent. Two months later when I thought I'd have my property back, they told me they hadn't told the tennent. Also the tennent flooded my bathroom and cost me £2000 to fix!
1/5
GoogleEh, listen up, this was the absolute worst service I've ever come across, eh. Soon as I stepped outta one of the houses I was lookin' to buy, I put in my offer, eh. Thirty minutes later, they're ringin' me up, askin' if I'm willin' to bump it up, eh. So I do, just to make sure I don't miss out, eh. Then, a few days later, they're at it again, askin' if I'm willin' to cough up even more, eh. And let me tell ya, the whole process of buyin' was a real bumpy ride, eh. They were draggin' their feet the whole way through, refusin' to lend a hand unless they thought I was gonna back out, eh. I wouldn't touch these folks with a ten-foot pole ever again, eh.
Hi Alex, Sorry you have had a poor interaction with ourselves. I can't seem to find you on our system or I would of called. Please call our office on 01228 584249 to try and resolve this matter.
1/5
TrustpilotHunters Beverley
We were looking to have our house valued with Hunters, the first thing it says on their website when you complete the online request is “it’s simple”, well it clearly isn’t. Requested a valuation, selected date/time, heard nothing back for a week. Called Hunters at Beverley to be told they don’t get the online requests - so not a good start. Was then told they don’t cover my postcode, which is odd given the automated email I had from Hunters gave the address/contact details for my local branch, Beverley. Not great business, maybe I dropped lucky.
1/5
TrustpilotWorst estate agent I have ever dealt…
Worst estate agent I have ever dealt with. I was told lies from the very start of the sale of my house. Staff do not get back to you having to chase them all the time, they didn't seem to have a clue what was going on. Had I been given correct information from them at the very start I would have been able to make an informed decision regarding who I sold my house to. When I complain they did not even have the decency to contact me personally. Absolute disgusting customer service.
5/5
GoogleHaving recently signed up with Hunters Carlisle, we are very happy with their services. Jane and Alan have been professional, approachable and responsive with all communications.
5/5
TrustpilotExceptional ongoing service
Our house selling journey has been a difficult one but despite this, Hunters and particularly Emily Ryan have gone above and beyond to support, advocate and ultimately sell our home! Thank you Emily, you have been exceptional during this stressful time.
5/5
GoogleI am delighted with the service that I have received from Hunters! I have recently put my first home on the market and the staff from Hunters have been incredibly efficient and supportive. Jill provided me with an in depth valuation of my …
Thank you very much for your google review Alicia. I will pass your feedback onto Alan & Jill.
1/5
TrustpilotWaste of time - No show
Me and my partner travelled from out of town to have a viewing with Jesse Oteri today. Everything seemed fine until we arrived at the address and were completely ghosted by him. He wouldn't answer his phone so we rang their office who also couldn't get a hold of him. Avoid any dealings with Jesse as he's is unreliable, has poor time management and communication skills and is a complete waste of time
5/5
TrustpilotSelling our house has been tough
For the last year we have been selling our house, which has been extremely hard as there have been a lot of twists and turns not all good, But the staff at Hunters have been wonderful, they have helped us with everything from helping me write emails and chasing solicitors. Paula and mostly Michelle have gone above and beyond they have been wonderful and have made something I was dreading that little bit easier, Thank you for everything 😊
1/5
TrustpilotJust shocked at how I have been treated...
Quite possibly the worst estate agents I have had the displeasure of dealing with. Took them 3 weeks to acknowledge that I was looking to rent, then after 2 viewings they didn't even tell me the landlord had decided to not rent the flats anymore. To add insult to injury they didn't even cross sell to show me other properties they have. I would like to say I am shocked but I am not. I will never use them ever... EVER!
1/5
TrustpilotAVOID AVOID AVOID
AVOID AVOID AVOID I rented with Hunters for 6 years and had a terrible experience, on the face of it they leave you to your own devices which granted is welcomed when there are no issues however if one should arise they're nowhere to be seen, I've had leaks and holes in my ceiling including a bust pipe and a seeping waste pipe (only 5 months after we found out it was unsafe to live there), they took months to come back and contact, each time it was sarcastic with statements such as 'well were not sat on our Larry's' - that was from a 'Director'- all while myself and small children suffered. The landlord had to continually be contacted directly for him to resolve issues (not like we were the type which complained but a hole in the roof will do that to you). the Inspections lasted 45 seconds and continually either didn't show or rescheduled as they were overrun and 'cannot run into their lunch' - just dont overrun would be the answer. Very surprised Jack Berson or Jonny Malkinson do not have more of a feel to how their business is ran on a daily basis, should likely remember the landlord is not their only client!!!!
5/5
TrustpilotThe Amazing Sandra
I had a viewing in windmill road gillingham on saturday I was early for my appointment and greeted by sandra. I have had lots of viewings with other estate agents recently but sandra was def the best. Her professionalism was amazing she was very honest which is rare for most estate agents :) and she knew everything about each room before we stepped in it. Sandra's knowledge of the area was great regarding parking near by facilities. Clearly she did her research before the viewing. I feel she is a real credit to the company and everybody should learn from her how to conduct a viewing in a professional way. She should be the face of customer experience for the whole industry not just hunters. I understand this is a sales environment and results won't always reflect how good or valuable a person is but hunters def should invest in this one for long term as the old saying goes people buy from people. Thank you so much Sandra :)
5/5
TrustpilotMy brother and I contacted Hunters…
My brother and I contacted Hunters recently in relation to a 6 bedroom detached house with extensive parking & gardens in Buntingford Hertfordshire. We arranged an appointment with their employee Laura. My brother and I were so impressed by Laura from our first meeting in relation to her knowledge of lettings. She proved herself to be highly efficient and courteous during the following week and arranged all the certification, photos & floor plans for the letting with the individual contractors and in addition to providing us with beautiful Client brochures posted it on Rightmove within a very short time scale. I would highly recommend Laura and Hunters.
1/5
TrustpilotExtremely disappointed with this firm
Extremely disappointed with this firm, wanted to purchase a property and have waited a year for a viewing to be told it's now got a offer. A year ago offered a cash purchase and was given two appointments for viewings on the property both cancelled and the property taken off then relisted 6 months later asked for another viewing numerous times to be ignored and fobbed off. Finally after months for another viewing appointment to be cancelled again and told it's sold. It's been a year completely unprofessional, long time a year to be on the market especially when it could of sold a year ago. Would not recommend very slow at getting back in touch. Poor communication Extremely poor
5/5
Googlebig thank you to Nicola who has made putting my house on the market one of the easiest experiences when selling a house. well informed decisions and great advice for planning my sale and future move. also great value for selling fees and really good service from the whole team.PositiveResponsiveness, Quality, Professionalism, Value
Brilliant to hear Mr Cowan. Thank you very much for the feedback.
4/5
TrustpilotAlways happy to deal with Tracy and…
Always happy to deal with Tracy and Alison from hunters. I have rented a property for nearly 4 years and really pleased with the efficient service they provide. I would definitely recommend Many thanks
1/5
TrustpilotPoor staff
One of the girls working at the Lichfield branch, Nikita Barker, shared information about me that she obtained through work with my ex-boyfriend that I wouldn’t have wanted him knowing. Luckily I found out about this and complained to the branch manager, Chloe Warner, and explained why this could have put me in danger. I wanted this flagging and Nikita to be educated as I didn’t want anything similar happening in the future. However after apparently looking into it, Chloe advised that because Nikita hadn’t breached GDPR they were closing the matter. She wasn’t even going to investigate it in the first place, stating that Nikita shouldn’t have had access to the information I advised she had, she only looked into it because I had screenshots proving that she must have done. I didn’t even get an apology or a promise that they would ensure nothing similar happened again. Very disappointing, be very careful with the information you trust this branch with. I really hope someone else within the company sees this and provides training that is very clearly needed
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hunters Cumbria and South West Scotland hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Carlisle.
