Trusted Agent profile · Carlisle
★★★★★
737 reviews across 2 platforms
56 Warwick Road, Carlisle, CA1 1DR, CA1 1DR
Hunters Cumbria and South West Scotland's office in Carlisle, at 56 Warwick Road, is rated 2.8 out of 5 across 737 reviews on two platforms, including 159 Google reviews rated 4.6.
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Every review we hold for the Carlisle office, from every platform, shown as written. First names only.
5/5
TrustpilotHunters woodseats.
Hunters woodseats.Bought my house with these guys couldn't have asked for anyone better they kept me upto date, chased things up when I didn't seem to be getting anywhere, brilliant ! Elliot was lovely at showing me around and sorting any problems, then Joanne was fab at chasing things up and giving the solicitors a kick up the... thank you 😊 even got a moving in gift 🎁
5/5
TrustpilotReally happy with the service from…
Really happy with the service from Hunters Stourbridge with the sale of our property. Ellis was great, easily contactable and dealt with any queries or concerns we had. Would definitely recommend to others and sell/buy through Hunters in the future.
5/5
TrustpilotHunters Wetherby - Katy Huscroft and team
Katy has been excellent - she's kept us up to date, chased solicitors for us, been reassuring, honest, fair and personable. We've felt like we've been a safe pair of hands throughout and have really appreciated her input and guidance. If any of our friends are looking to sell, Katy will come highly recommended and I'm sure our vendors would second that.The wider team were also excellent, contact with Beth and Charlotte at the beginning of the sale was also great and Justin has infectious enthusiasm. A great, well grounded, passionate and caring team all around!
5/5
TrustpilotAmazing service for landlords.
I am a landlord with several properties in Sutton Coldfield. This was the first time that we had used Hunters, and what a pleasant surprise it was. The speed and efficiency with which they found a new tenant amazed us, and their charges were considerable less than other agents. Sharon was outstanding, made every step easy and was a pleasure to deal with. If you are a landlord then I highly recommend this team.
5/5
GoogleGreat team very efficient. They make selling the house so easy and smooth. It was on the market the next day and I was kept up to date with every viewing.
Thanks for the fantastic review Julie.
1/5
TrustpilotWe feel the agent did not convey our…
Hunters, Carlisle Branch. We feel the agent did not convey our offer correctly to the vendor, telling them we had met their price without including the proviso that we had made that our increased offer was to include contents and furnishings to the value of £5,000. Therefore the vendors thought we had met their price while we thought we had negotiated some furnishings for the property. This we feel was dishonest and caused embarrasment and problems when finalising the sale through the solicitors.
1/5
TrustpilotSo unprofessional
So unprofessional. Middlesbrough- Teesside Lettings branch cancelled my viewings on the same day just an hour before the appointment with a lame reason of not confirming it via an email when the appointments are usually confirmed by phones. Also no necessary information about the property was given a week ago while I booked the appointments but today after them sending me appointment cancellation emails. I had cancelled my plans for today as I had 2 appointments with them. Staff has no manners to talk to a client, the way of sending emails is so casual and informal. They offered me appointment for the next day when I specifically requested for an appointment for today itself a week ago. I just told them I don’t want to go ahead with such unprofessional company. Management needs some training so do the staff in dealing with the clients.
1/5
TrustpilotReally poor service from Allison…
Really poor service from Allison (Sutton branch) where she failed to assist with referencing as she failed to understand how self-employment is orchestrated via accountants. She did not acknowledge my income despite having 2 years rent in my savings account as proof of funds and a impeccable credit rating, not to mention 25yr working history.
5/5
TrustpilotHunters Harrogate
Hunters HarrogateLooking at the reviews here, it seems that people either love or loathe Hunters, so I assume their service varies by branch. However, I can't recommend Hunters in Harrogate highly enough - particularly our agent Sam Newby. Our property sold the day we instructed Hunters without it even going onto Rightmove! Of course, not everyone can expect their house to sell so quickly, but what made the difference to us was that Sam Newby had a client who was looking for similar properties. Sam told her our house had just come on the market and encouraged her to view it. She fell in love with the house and made an offer almost immediately! Good, old-fashioned agency, as Sam called it. Sam's work didn't finish there. He was available to contact at any time - even evenings. At times he was the only person we could get to speak to when the inevitable issues arose, and he always sorted out the problems. As we were approaching exchange, Sam was on holiday, but he still said we could phone him if there were any issues, which we needed to, and he responded with his usual good humour and helpful attitude. Thanks to Sam, our worries were alleviated and our sale went through smoothly in the end. If you are selling in the Harrogate area, the I wholeheartedly recommend Hunters.
1/5
TrustpilotDishonest, incompetent and terrible attitude
Should you choose this letting agents here are a few things you can expect as routine:1) Lying about the status of properties on the market and deliberately misleading all parties on the status of such properties.2) Arranging appointments to view properties that they don't even turn up to meet you at.3) Cocky, arrogant and sarcastic customer service. They really do not care AT ALL!Literally the worst letting agent you could ever choose to instruct. As you can see from the other reviews, dishonesty, incompetence and terrible staff attitudes are a feature. There is a reason for that. Be warned.
1/5
TrustpilotIf there was a minus it would be -5...
If there was a minus it would be -5.... throughout our tenancy of 6 years over paying by £250 per month as the property was supposed to be ‘managed’ haha 😆 we have now moved out and lo and behold are going to have to instruct solicitors to recover our deposit. They claimed we have made ‘modifications ‘ and want to recover the cost to remove (a herb garden - which we left, a shoe store in a cupboard that is useless it won’t even store a vaccum)... they left us without working toilets for 3 months at a time on 2 separate occasions and are sloooooowwww to react to any of our requests for maintenance. Where is our protection as tenants... ? We professionally cleaned the house ‘top to bottom’ and still they find fault when the property was FILTHY on our arrival (we have photographic evidence) !! We moved from Camberley to Harrogate and they made our removals men wait (in our opinion on purpose) so that we were pressured to sign all these pages of documentation on the morning we were moving in... sound good? They are liars and cheats... we played fair they DON’T... be prepared to fight on ... we will.. see you in court it’s gonna cost you..........
5/5
GoogleI used Hunters to sell my house recently, Philo was a great help and I would definitely use Hunters again.
Hi Simon, Thanks for the brilliant review.
1/5
TrustpilotDon’t sell with hunters
If you are selling your property please avoid hunters, they charge an extortionate fee for buyers to provide ID when purchasing a property and use a 3rd party company to complete these checks, sadly that company are really poor and their app doesn’t work meaning the whole process of confirming who you are is near impossible despite having to do so to sell your own property.
1/5
TrustpilotHunters Manchester Property Management
Hunters Manchester Office managed an up-market property for me in the city centre. It was far from a good experience. At best i felt the service provided was 'best efforts' rather than coordinated and professional. If they could make an error (sometimes repeatedly) they would, which meant I ended up continually monitoring things and lost money as a result. Contacting Hunters was at times very hit and miss, and repeated attempts to speak to their regional manager when unresolved issues arose was met with silence. In my opinion there are better options out there for managing your property. I'd never go back to Hunters Manchester .
1/5
TrustpilotHunters Belmont Circle
Called Hunters Belmont Circle to arrange a valuation of my home. They asked me the reason for wanting to sell and when I told them it was because we're divorcing the representative immediately turned frosty and said they charge for valuations if your selling due to divorce. Imagine you're presented with a very devastating and traumatic life event, and then the pariahs come a hunting to see if they too can make a profit out of someone else's misery. Shameful.
1/5
TrustpilotWhy all the complications?
Tried to book a viewing online of a property in South Shields. I received multiple text messages and emails asking me to complete a further questionnaire before they could proceed. This questionnaire then appears to have prompted another questionnaire (with multiple further texts and emails), which looked like it was going to try and book me in for a property valuation of my current home. I decided instead to call and try and book a viewing. The gentleman who answered seemed thoroughly disinterested and told me viewings could only be booked for weekdays, and only during the hours of 9am to 5pm. I explained that I work during those hours (as most people do, I would suspect) and he said, 'Ok then, bye' and terminated the call. Not sure exactly how anyone is supposed to view a property with Hunters.
5/5
GoogleGraeme and Alan have provided a smooth efficent professional service right from our first contact with Hunters. We would highly recommend them-Excellent
Thank you very much for your google review !
5/5
TrustpilotWe would like to thank the Stourbridge…
We would like to thank the Stourbridge team, especially Jack & Ellie for their continued help and support during the time of selling our mums house. They were very professional and communicated with us on a regular basis keeping us informed of the progress of the sale. We would have no hesitation in recommending the Stourbridge team in the future. Anne Verlander & Ruth Jones
1/5
TrustpilotCondescending, rude and just arrogant
Well what can I say, house came on the market Friday, sent a email requesting a virtual viewing Friday evening, as we are relocating from overseas. I then get a email from Charlotte on Saturday morning saying we are fully booked…. I reply saying how can you be fully booked for a virtual viewing? …. Surely you are there showing people around so how hard would it have been to have WhatsApp me for 5 mins to walk around the house between viewings. What response did I get … nothing not even an acknowledgment! Totally ghosted. This just shows the contempt these guys hold for potential tenants. Funny as I lived in York over 10yrs ago and hunters were the agent to avoid, seems to me nothing has changed Avoid these clowns at all costs and if you have the misfortune to have to deal with Charlotte well good luck.
1/5
TrustpilotExtremely bad experience with Unprofessional and Rude people... Preston Road Wembley branch
Preston Road Wembley Branch I regret to say that my experience with your service has been extremely disappointing. The level of unprofessionalism displayed throughout the process was astounding. From misleading information to outright lies, it became clear that your team was not transparent or trustworthy from the start. Unfortunately, after the deal was finalized, your true nature became even more evident. The promises made prior to the transaction were not upheld, and your team showed a blatant disregard for customer satisfaction. I would strongly caution anyone against working with your company. Thank you for making this an experience I will never forget, but for all the wrong reasons.
5/5
TrustpilotThank you so much to Rob
Thank you so much to Rob, I believe, that’s his name for going the extra mile to get my wristwatch fixed. It had unfortunately come apart whilst they were trying to install a battery. I am eternally grateful as the watch was special to me. They were most apologetic and ensured that everything was done to get the thing up and working. So once again thank you for your excellent customer service.100%
1/5
TrustpilotDisrespectful, condescending, argumentative agent
We viewed a house with Hunters Plaistow and after seeing probably over 60 properties by now I've never come across such a disrespectful, condescending, argumentative agent. He had a very well rehearsed pitch and seemed irritated by us ruining it with any questions or comments. We couldn't even discuss amongst ourselves without him interjecting to explain that actually it was better this way if we really thought about it. Like we commented that it was too bad a huge extension took up almost the whole garden and got a lecture on why we were wrong and wouldn't use the garden much anyway so the second dining room was better. He got really cagey when we asked why the owners were selling (the answer was basically "what does it matter?" And that it was none of our business). He was very defensive and outright rude when we asked if he could tell us anything about the neighbours, saying that it didn't matter, there are no disputes (strange that that is where his head immediately went to), why did we want to know that, and he "wasn't going to waste his time asking the owners a question like that" for us unless we made an offer. These are very basic questions and every other agent we've ever seen has happily answered or asked the owner. It is the agent's job to pass on questions to the owner. Your neighbours make or break your life. If I'm buying a house with a house full of students next door etc. I want to know about it. This agent has no people skills, no respect for customers, no business being in a job like this. We contacted the Plaistow office to complain about the way we were treated and they couldn't have cared less, fobbed us off with "his manager will call you back", never did, so they're probably all like that. We will avoid Hunters like the plague now, no matter what else they're selling. Avoid viewing or selling with them!
5/5
TrustpilotCouldn't recommend more!
I would highly recommend Jake from Hunters Bishopsworth for being professional and attentive with our sale and purchase.Although he was unable to help us due to the locality of our property, he put us in touch with Adam at the Portishead branch straight away. Adam then assisted us from start to finish and provided an excellent service 🌟 Couldn't recommend more!
1/5
TrustpilotHunters
Hunters- Wallasey branchHunters- Wallasey branch. Horrendous. Absolutely no compassion or care during Covid-19. Even though the landlord is probably taken advantage of his mortgage holidays. Had no working fire alarms since February!!! Don’t reply to emails or answer the phone. DO NOT RENT OFF THESE. House was filthy when we moved in took me 4 days to clean before stuff could be moved in- told them this and they just said rented as seen.
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