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★★★★★
92 reviews across 2 platforms
2 The Crescent, Carlisle, CA1 1QN
Part of Belvoir, see every office.
Belvoir's Carlisle office at 2 The Crescent is rated 4.4 out of 5 across 92 reviews on two platforms, including 79 Google reviews rated 4.3.
Every review we hold for the Carlisle office, from every platform, shown as written. First names only.
5/5
GoogleI have 2 properties in Carlisle which I let through Belvoir. As I don't live locally, Belvoir provide a full management service and have no complaints with the tenants or service they provide. The team have always made themselves available to fit in with my visits to Carlisle and keep me updated regularly. Would highly recommend them.
5/5
GoogleBelvoir is simply brilliant. Any problems I may have are quickly sorted out. I wouldn't dream of leaving them. I have just recommended them to a friend of mine, who is looking to find simeone else to help with legal and other matters for their tenants. Thank you Belvoir.
Thank you for your review it is always a pleasure to be of assistance . From all at Belvoir Carlisle
5/5
GoogleAdele at Belvoir has been an incredible letting agent! The house `I rented was home to me and Adele part of my story there from the first day, going above and beyond to help me get the property my heart was set on. I will always be thankful for all Adele and the Belvoir team have done!
Thank you Karen for your kind review. All the Belvoir team wish you well for the future.
5/5
GoogleI’ve have been with belvoir for over 10 years. I cannot fault them at all. Very helpful staff who go above and beyond. If you have a Problem they are dealt with as soon as possible. Would definitely recommend to anyone as they are highly professional.
Thank you for your review Lisa from all at Belvoir
2/5
GoogleI wouldn't recommend it for several reasons: Added fees to the rent for their "services" while all the letting agencies that I have use just take certain percentage of the rent but with Belvoir you have to take into account that would cost you a few hundred pounds extra per month. I was living in Scotland before where the water services were included into the council tax so I thought that was the same in England, after many months living in my flat I discovered a big bill of water that I was never aware that I had to pay and my account for the water supply wasn't set up. As they do contracts month to month I left the flat a week earlier than when I finished with my job in the city, while that I was in an Airbnb to match the contract monthly period and I was lucky enough that I did that. I never seen any agency sooo meticulous with the state of the flat when I left, I had to come back some days after to clean more a few things that I left, also they where trying to claim to me a couple previous defects. They are in their right to ask for it and keep the flat as good as possible for the landlord but I just to keep it in mind for another possible tenant, also take photos of all previous defects when you move just in case. When I left I updated my accounts of electricity and water with the new meter readings and pay it, I asked them if I needed to do anything else or they would take care, I've been asked by email to give them my account and company details to close the accounts with the company suppliers, in addition I gave them an address of a friend in case I got any letter. After about 3 months I got in my friend's flat a letter from the electricity company asking for a bill payment of the days since I left that flat, they couldn't have my friend's address so the letting agency instead of closing the account just put this new address. With the water, similar issue, the account wasn't close and I got an email asking for the payment of 6 months of water. I don't think that is a very professional company as after all these issues that I had are related can't be all related my fault or inexperience renting flats, this is my 3rd flat that I rent and the worst company that I have experienced by now.NegativeProfessionalism
Thank you for taking the time to leave your review. You are correct that water charges are not included in council tax in England. This information is provided in your tenancy agreement and discussed at the sign up of a tenancy also. Belvoir Carlisle inform utility suppliers of the change of occupancy at the beginning and end of a tenancy, they then in turn should contact you directly to both set up & close contracts, this may involve settling costs incurred whilst residing at the property, perhaps through contacting you at the forwarding address provided. I am sorry you did not feel this information was made clear.
5/5
Direct reviewsA friendly and professional service from everyone at Belvoir Carlisle. Incredibly helpful and efficient. I would not be without them. Thank you for all your help and support.
5/5
GoogleWhat a great team. Always happy to help and advise. Belvoir are the best agents we have ever used. They provide a five star service, and I am happy to recommend them highly.
Thank you for your positive words and recommendation.
1/5
GoogleAwful company with a very poor reputation. They treat many renters like dirt (and then wonder where all the one star reviews come from!!!!), they don't help when something goes wrong and their only response is to say they have never heard of you! Why would anyone invent issues such as mould, faulty heating and rudeness? They all occurred and the owner knows it. Pathetic and tone deaf!NegativeResponsiveness, Quality, Professionalism, Value
Once again we have a review from someone we have no dealings with at Belvoir - like the recent ones we can only assume that you have a grudge to bear in relation to one of our previous tenants where they have not liked the fact that upon leaving the property in an unsuitable way that their deposit is withheld and that this is dealt with by a third party and not ourselves and that we will do everything possible to protect our landlords and their properties. Unfortunately Google allow people to leave reviews for upstanding businesses that have nothing to do with their service and in a lot of cases the people leaving the reviews have never had any personal experience of the company.
5/5
GoogleI think I give to Belvoir letting they are one of the best agent in carlisle
Thank you for your kind review.
5/5
GoogleReally happy to rent via this company. Always easy to contact and very professional with the way they deal with issues. Really nice staff, and a credit to the company.
Thank you for your kind review.
5/5
GoogleI have used Adele and the team for over 10 years and would definitely recommend them to any Landlord.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
GoogleI tried to rent a property and although I paid the fee I was told that I did not pass the credit check and that I could not get my money back because I declared that I earn more money per year than they found but I gave a sum that I thought I would earn. I don't think anyone count on money to know how much they earn per year and in addition I have money saved in my account that allowed me easily rent that property. I found this very rude !!! P.S: I would give them 0 ⭐ but unfortunately is 1 to 5 ⭐
1/5
GoogleI rented a property from Belvour Bullmans in 2017, we seemed to have multiple admin issues with them and on trying to exit the property we found a struggle back and fourth with issues. I have seen the response from Belvour, this is completely untrue, this makes me question the legitimacy of the other same replies.NegativeValue
Hi please remove this review as soon as possible as our company has had no dealings with you on any occasion.
5/5
GoogleI am on my second tenancy with Belvoir and what I love most about working with the team is their communication and responsiveness when issues are reported.
Thank you for your positive review, it is much appreciated.
5/5
GoogleAdele, Kirri and the Team have been wonderful! Caring, responsive and professional throughout!
Thank you for your positive review, it is much appreciated.
5/5
Direct reviewswe have now used belvoir for renting 2 properties. We have received excellent service both times. Adele and the team made our move easy and as stress free as possible. Would highly recommend
2/5
GoogleWould absolutely not recommend! Totally unprofessional responses to emails and queries and seem to have extreme double standards when it comes to the state they let properties out in to the "state" you're allowed to leave them in when in fact anyone could see it was an improvementNegativeProfessionalism
Thanks for your review above. We have not let any property to yourself and therefore we cannot accept that this review is in respect of any property let through ourselves. Thanks
5/5
GoogleVery good agent. Very supportive and helpful.
Thank your for your lovely review from all the belvoir team.
5/5
GoogleVery nice team, quick and reliable
Thank you for the 5 star review from all at Belvoir Carlisle
5/5
GoogleGreat team always happy to help
Thank you Jeff for your 5* review.
1/5
GoogleYes you have delt with me and my partner when I asked for proof the the refund you started to ignore me and try make things more difficult. So don't try twist things.
Good Morning. We refer to your rating and note from our records that we have not had any dealings with yourself and we would be obliged if you can remove this rating as soon as possible
5/5
Googlehave been with belvoir since 2006. always helpful always efficient. very confident in their ability to get good tenants and manage the property.PositiveResponsiveness, Quality, Professionalism, Value
Were happy you're pleased with the results and that we were able to help!
5/5
Direct reviewsJust been to view a house with Lisa Dickinson and the service I received was exceptional, no pressure and very pleasant experience, all my questions were answered to a high standard and with no hesitation which has gave me so much confidence that i am making the right choice
5/5
GoogleI can't recommend Belvoir enough. This is my second property I have rented with them and both times the process has been professional, quick and friendly. They are always very quick to respond if I have an issue which is not very often.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Carlisle office has 92 reviews across two platforms: 79 on Google, 13 on Direct reviews.
Belvoir Carlisle is rated 4.4 out of 5 across all 92 reviews, and 4.3 out of 5 on Google from 79 reviews.
Belvoir Carlisle, 2 The Crescent, Carlisle, CA1 1QN.
