Olivia Louise Estate Agents Cardiff reviews

★★★★★ 5/5

Google

2nd House sale April 26 “Excellent service from Rachel and Rebecca at Olivia Louise from start to finish. Professional, responsive and a pleasure to deal with throughout the process. Communication was great, we were kept updated at every stage, and their knowledge of the local market really stood out. The whole team made everything feel smooth and well managed. I’d happily recommend Olivia Louise to anyone looking to buy or sell property in Cardiff.” Steve Jones House Sale 2 years ago. Exceptional service. With the tough market, we had no movement with the previous estate agent, so we appointed Olivia Louise. From the start we knew that Rachel and the team would provide a first class service. From the first point of taking the photos and the level of detailed provided, we knew it would be sold. Finally we got there after 18 months on the market. It would still be there now if it wasn't for Rachel and the team. We would highly recommend Olivia Louise estate agents and not use anyone else.

Steve · 17 April 2026

★★★★★ 5/5

Google

Rachel was amazing. We were happy with the process from start to finish and the time and effort Rachel put in to selling our house, plus finding us our dream home was much appreciated. Nothing was too much trouble and Rachel was always on hand to give us advice and provide updates/feedback after each viewing. We would highly recommend if you want an honest and trustworthy agent that is passionate about selling your home but also taking into account your requirements and getting it right for you.

Vicky · 27 December 2024

★★★★★ 1/5

Google

The response to my review says it all, it’s an honest review, why do you need to look on my google activity ? I don’t need to clarify anything it’s my opinion thanks :). I got really petty vibes from Rebecca and another staff member can’t remember her name, the place we were interested was nice inside but the whole process felt very rushed by this company when we were trying to make the best decision for us, thankfully found better service elsewhere:).

M · 15 April 2026

★★★★★ 5/5

Google

We chose to ask Olivia Louise to sell our property as they had been recommended by two friends whose properties were sold through them. From initial contact Rachel was extremely helpful and very thorough in providing all the information we needed to make an informed choice. Although our property took longer to sell than we had hoped, we were supported throughout. The advice and guidance we were given was invaluable. Once our property sold Rachel helped ensure that the completion went smoothly. We also had an email post completion asking how we were settling in. The fees for selling are competitive and reasonable. But you know that with OL you are getting the personal touch and value for money with no hidden extras. Highly recommended.

Becky · 28 October 2024

★★★★★ 5/5

Google

We changed from a large estate agency to Olivia Louise after experiencing a poor service. This was the best decision we made and we could not be happier with the personalised service provided by the team at Olivia Louise. Our property had unique features and positon in the market place that required a bespoke and dynamic marketing strategy. Olivia Louise delivered on every promise made throughout the selling process, with high quality marketing material and professional and personalised viewings consistently carried out by Rachel. Rebecca and Rachel provided helpful feedback on a regular basis and following all viewings. Once we had agreed a sale, Rebecca maintained regular communication between us, the buyers and our respective solicitors. Her tenacity made sure that the sale was expedited and processed in everyone's interest. We would like to take this opportunity to personally thank both Rachel and Rebecca for their hardwork, dedication and professionalism throughout the process. We would highly recommend Oliva Louise to anyone considering buying or selling a property. Diolch yn fawr 😊 Heddwyn & Clare Thomas

Heddwyn · 28 October 2025

★★★★★ 5/5

Google

We rented with Olivia Louise a few years back and recently have been looking for a new place after having a nightmare with another Estate Agents who I won’t name. Unfortunately Olivia Louise didn’t currently have a property suitable for our needs but just speaking to them again reminded me how incredible their service is. Nowadays agencies are mixed at best but I felt it important to make sure I review Olivia Louise, I don’t usually do reviews but just to know that in a sea of dodgy estate agents there’s one that I have only fond memories of and hope to rent off again in the near future. Rachel was the person who we dealt with and she’s an absolute legend. Thank you so much. 100% 5 stars.

James · 30 July 2024

★★★★★ 5/5

Google

I recently sold my property with Olivia Louise. I can honestly say Rachel is the most reliable and hardworking agent I have come across. From start to finish Rachel shows enthusiasm and the highest professionalism. I had a bespoke marketing strategy sent over and she explained everything throughly. The communication was amazing throughout, with regular updates and honest post viewing feedback. She also went above and beyond to chase up other agents, parties and solicitors in the chain to get things moving when they stalled during the sale. I had marketed the property with another well known company prior which came with empty promises and a lack of viewings. Switching to Olivia Louise was the best decision I made, Rachel had people queuing up to view. She has meticulous attention to detail and knows her stuff, it shows. I wouldn’t use another agent again and have recommended her to anyone who asks.

Liz · 30 July 2024

★★★★★ 5/5

Google

I honestly cannot recommend Rachel enough! She has been nothing short of incredible throughout the whole process - and it’s been a stressful one. There were many occasions where we had queries or needed reassurance and Rachel was pretty much available to us at any time/day for a chat and almost always responded to any queries immediately! She has been professional and friendly and has made this whole process feel so much simpler. From marketing the house beautifully, to organising all the viewings and communicating to us through the completion process. She has been our go-to. She has chased all parties on both sides which helped speed up completion. Thank you Rachel, definitely 5 stars!

Emma · 30 July 2024

★★★★★ 5/5

Google

We were delighted with Olivia Louise from our initial meeting right through to completion. Their marketing strategy was sound, their negotiating skills were effective, and they saw the sale through to a timely completion for a price well above the original asking price. They were also kind and supportive throughout, with excellent communication. We highly recommend them!

Christine · 17 March 2026

★★★★★ 5/5

Facebook

We have recently bought and sold through Olivia Louise. Rachel was incredibly professional and hard working throughout the whole process. She sold our house off market and found us our future home. Rachel supported every step, she kept us informed at all times and contacted the solicitor’s throughout. From contacting Rachel to enquire about marketing our house, to moving into our new home took 11 weeks in total. I don’t believe the process would have been as efficient without Rachel’s consistent hard work. I felt Rachel cared. I felt listened too. This didn’t just feel like a business transaction, it felt very personal. Do I recommend Olivia Louise - absolutely 🏠

Sarah · 10 December 2024

★★★★★ 5/5

Google

We had an outstanding experience with Olivia Louise Estate Agents! From our first contact through to completion, the team were professional, attentive, and genuinely committed to achieving the best outcome for us. They provided clear, consistent communication at every step, always kept us informed, and went above and beyond to answer our questions and address any concerns. Their bespoke marketing approach, excellent negotiation skills, and personal support made selling our home feel smooth and stress‑free, with results that exceeded our expectations. We truly felt supported throughout the process and highly recommend them to anyone looking for a dedicated and trustworthy estate agent in Cardiff!

Evan · 3 April 2026

★★★★★ 5/5

Google

Absolute fantastic service from Rachel and her team who helped us move this month. They were amazing from start to finish, the photos they took and the social media advertising prepared was exceptional. We would highly recommended Olivia Louise to anyone looking to buy or sell,they gave professional,efficient and excellent communication throughout. ⭐️⭐️⭐️⭐️⭐️

Ant · 11 August 2025

★★★★★ 5/5

Google

Absolutely delighted with the quality and level of service offered by Olivia Louise estate agents. Seamless professionalism in selling our home and keeping us informed at every stage with the process. Despite multiple unforeseen setbacks with our chain it was the Olivia Louise team who went the extra mile to maintain momentum, always keeping everyone informed and always interjecting with a professional and refreshing attitude to ensure various solicitors acted in an open, transparent and timely manner. The complexity of the whole buying/selling process itself was frustrating, but it was so reassuring to have an estate agent of this quality holding things together and acting in the interests of everyone involved. We would 100% recommend Olivia Louise as your chosen estate agent and we won’t look anywhere else in future. Thank you to the whole team for your patience and support. R&L

Rhys · 17 January 2026

★★★★★ 5/5

Google

Do not go with any other estate agent apart from these! Absolutely outstanding and professional service. From the time of our viewing, to completion, Olivia Louise were extremely welcoming and went above and beyond their roles to make sure me and my wife were kept up to date and reassured after a painfully long chain. Rebecca in particular deserves every bit of recognition. She faced many hurdles during the chain and made sure we were completed by Christmas. We couldn't be more happy and grateful that we had her in our corner. We are so appreciative for all of their help and cannot recommend them enough. Amazing!

Connor · 20 December 2025

★★★★★ 5/5

Google

I would like to start by saying that the whole package with Olivia Louise Estate Agents was very complete. When Rachel came to see us the first thing she wanted to know was the history of the place and why we enjoyed living at our house for over 30 years. We immediately felt that we were not a file in a drawer but a personal mission for her. Rachel oversaw the photo session, using a professional photographer and it took a couple of hours as the setting for the pictures had to be right. Our impression from the outset was this was professional and personal. A WhatsApp group was set up and we were kept up to date with statistics of viewing online, necessary information and communication from our buyers. This was invaluable to us in keeping abreast of what was happening. Rebecca the Office Manager also gave us a high standard of help, always willing to answer any queries or liaise on our behalf whenever needed. In looking for properties a couple of places we were looking at fell through and we had to pull out and continue our search, also during the search we had a bereavement of a very close family member as well as serious illness in the family. As a result we had to put the sale "on hold" for a month. Added to that two family members required surgery during the sale. Olivia Louise supported us and we felt no pressure, constantly communicating with our buyers as well as solicitors and keeping in touch with us. (We would like also to say thank you to our buyers who showed a lot of understanding and patience too). We recommended Olivia Louise to a couple of our neighbours who have also used them. We are now in our new home, and remain grateful to Rachel and Rebecca for their continued support and professionalism during the buying process, because we got there in the end with their continued help. Using Olivia Louise has been a thoroughly pleasurable experience. We both have no hesitation in recommending them, we never once regretted our decision to use Olivia Louise and we feel confident that you won't. Wishing Olivia Louise Estate Agents every success for the future.

James · 20 December 2025

★★★★★ 5/5

Google

I was in Cardiff for just one week to find a flat for a research stay, which is not too much time. Rachel and her team were quite professional and arranged two viewing appointments even on short term. During these appointments I felt well and professionally advised. Even when I finally chose a flat closer to may workplace, I appreciate these efforts. Thanks a lot! André

André · 10 June 2020

★★★★★ 5/5

Google

Very professional service throughout. Rachel and her team sold out house twice due to our first buyer pulling out and on both occasions managed to secure an excellent price for our home. Always quick to respond to any queries and I would …

Meriel · 17 April 2023

★★★★★ 5/5

Google

We are very grateful to the team at Olivia Louise Estate agents for all the hard work time and effort they put in to sell our property. A very professional team, great communication and persistence in getting the job done. If you are looking to sell or buy a property with ease they will surely get things done for you. Thank you.

Sheree · 28 October 2025

★★★★★ 5/5

Google

Quick and flexible when responding to queries and arranging viewings, helpful and friendly and just a fantastic service in full. Very understanding and patient and personable- thanks Rachel especially for all the help. Was purchasing a …

M · 17 April 2023

★★★★★ 5/5

Google

Truly great and personal service from Rebecca. Have dealt with many other estate agents in the past but the level of understanding and respect given is not even comparable. Would recommend to anyone looking to buy, sell or rent and will certainly use again in the future

Adam · 20 December 2025

★★★★★ 5/5

Facebook

Rachel was The Best estate agent we could have wished for to trust with finding our first house! Trusted, processional, friendly, a woman of her word and much more i could say for her! Together with our keys she got us a card to wish us good luck wich was such a sweet surprise! Feels amazing and from both me and my fiance a massive thank you for everything! We wouldn't have done it without you and we definitely see you again! Xxx

Eva · 29 July 2017

★★★★★ 5/5

Google

Had brilliant service from this company when buying my first flat - the staff were incredibly friendly and communicative/helpful throughout and made the whole experience stress free.

Laura · 12 May 2025

★★★★★ 5/5

Google

Fantastic Estate Agent - start to finish Rachael and Sam took complete ownership of the sale and always communicated everything with us - cannot recommend enough - if you want your property sold look no further - sale completed and all down to their professional approach - 5 star service start to finish.

Jason · 27 March 2024

★★★★★ 1/5

Google

Highly disappointed with the service from Rachel and her team. Cancelled appointment 10min before. Once rescheduled on the day of the appointment I get to here an offer from another party has been accepted. I didn't get any phone call or an email. What a waste of time ****highly disappointed and unprofessional service**** I am actively looking for investment property however I am going to avoide Olivia estate agents.

Ananya · 10 June 2020