Hern & Crabtree LLandaff reviews in Cardiff

Thank you so much, Alicia, for your lovely review. We’re really pleased to hear that Owen made such a positive impression, he’ll be delighted to read your kind words. Providing a professional and supportive service is always our aim, so it means a lot to know you had such a great experience with us. Many thanks again for your recommendation, Hern & Crabtree

Thank you for your kind feedback. We’re delighted to hear that you had such an excellent experience with Hern & Crabtree and that the team provided supportive and helpful service throughout. Gina, Anna-Marie and Gavin will be especially pleased to receive your thanks. We really appreciate you taking the time to share your experience and wish you all the very best moving forward. The Hern & Crabtree Team

Hi Damian,Thank you so much for your wonderful feedback! We’re thrilled to hear that Gavin, Annamarie, Amberley, and Gina were able to make your experience a positive one. Keeping everything on track and ensuring clear communication is so important to us, and we’re glad we could support you every step of the way. Your recommendation means the world to us, and we’re here if you ever need assistance in the future.Many thanks again,The Hern & Crabtree Team 😊

Thank you, John. It’s been a real pleasure looking after the property over the years, first through our lettings and management team and now as you move on to the sale. We really appreciate your continued trust in Hern & Crabtree and it’s great to know you’ve been happy with the service, responsiveness and value throughout. Thanks again for taking the time to leave such a kind review.

Hi Gemma, Thank you so much for your lovely review! We’re over the moon to hear that you had such a positive experience with us. Knowing we could make things less stressful for you really means the world. Owen will be so pleased to hear your kind words, we’ll be sure to pass them along! If there’s anything else we can do for you in the future, don’t hesitate to reach out. Thanks again for your recommendation! Best wishes, The Hern & Crabtree Team

Hi Jacqueline Parham, thank you for your review of our fab Lettings Team. Thank you for your feedback! Best Wishes H&C

Hi Mary, Thank you for your kind words and such a positive review. We always do our best to ensure we give a professional friendly approach when it comes to our clients.

Dear Justine, Thank you so much for your lovely review! We’re so pleased to hear that you had a great experience with Alastair, he’ll be delighted to know his professionalism and attention to detail made a difference. It’s fantastic to hear that you’re happy with how the photographs turned out, showcasing your property in the best light is always our priority. Wishing you all the best as we move ahead with the sale! Warm regards, The Hern & Crabtree Team

Lin, Will and Ceri, thank you so much for your kind and detailed review and for your thoughts and feedback. We are over the moon to hear that you had such a good service from us with a personable touch, it is something we pride ourselves on. Thank you once again for such a great 5 star review and for using Hern & Crabtree to sell your property for you and for helping other clients understand what we can offer them. Wishing you all the best for 2023 and for the future!

Dear Lisa, Thank you for taking the time to leave your review. I was sorry to read your comments, as I do not feel they fully reflect what took place. I would therefore like to provide some additional context based on our records and my own involvement at the time. My involvement began after you raised concerns regarding a property in Heath. The team had contacted you shortly before your viewing, as a courtesy, to make you aware that several offers had already been received that day. I appreciate that this was upsetting, but the intention was transparency rather than pressure. We felt it was better to tell you before you attended than allow you to view without knowing the position. I chose to telephone you personally so that we could discuss your concerns properly. We spoke at length about how offers are handled, our obligations to the seller and the circumstances surrounding that particular property. Following our conversation, I emailed to confirm that we wanted to help you with your search, would keep your details on file with your agreement and would continue to make you aware of suitable new instructions. I also made clear that our formal complaints procedure remained available to you should you wish to pursue the matter. Your reply at the time thanked me for the conversation and our openness, and confirmed that you and your partner “would both very much like to continue working with Hern & Crabtree to assist us in finding a home.” I am therefore disappointed by the suggestion that the support discussed subsequently did not materialise. Following our conversation, I personally attempted to arrange for you to view another property before it reached the open market. Unfortunately, that owner later chose to instruct another agent. Our records also show that we sent you details of more than 20 properties over the following months, arranged further viewings and, on one occasion, came close to agreeing a purchase before you decided that particular home was not right for you. Different estate agents will have different approaches to marketing. Our responsibility is to advise sellers appropriately, generate interest and present all offers received. Sometimes this means multiple offers are made very quickly, even before all booked viewings have taken place. Ultimately, decisions regarding whether to accept an offer or continue with further viewings rest with the seller. I am sorry that the original situation left you feeling pressured, as that was certainly not the intention. Having reviewed the circumstances, however, I do not believe the team acted improperly. They were trying to keep you informed of a rapidly changing situation and, following your complaint, we made genuine and sustained efforts to assist with your onward search. We take service extremely seriously and are proud of the reputation our team has built locally. If you remain dissatisfied, you are of course entitled to revisit the matter formally and I would be happy to investigate it again in accordance with our complaints procedure. Please contact me directly at rhodri@hern-crabtree.co.uk and I will resend the relevant information. Most importantly, I am pleased to hear that you have now found and completed on a property. I sincerely wish you every happiness in your new home and all the very best for the future. Kind regards, Rhodri

Dear Thomas, Thank you so much for taking the time to leave us a review, we’re really pleased to hear that your first rental experience felt so smooth and straightforward! It’s great to know Anna was able to make the process feel like a breeze, we’ll be sure to pass on your kind words to her. Wishing you all the best in your new home, and please don’t hesitate to reach out if we can help with anything in the future. Warm regards, The Hern & Crabtree Lettings Team

Hi Adebimpe, we are so pleased to hear about the great service you’ve received so far. We look forward to helping you with your move!

Hi David, thank you for such a kind review. We always strive to provide and outstanding service and we're really pleased to hear that we managed to help you sell your property.

Thank you, Dianne. Some sales are more straightforward than others, so we’re especially pleased the Llandaff team could support you properly throughout what became a longer process. Your comments about the team’s knowledge, advice and communication are hugely appreciated. Thank you for sticking with us and for saying you’d use Hern & Crabtree again, that really does mean a lot.

Hi Steffan, Thank you for taking the time to leave your feedback, and we’re really sorry we didn’t get back to you in time. We’ve been going through an especially busy period and, while that’s no excuse, it does mean we haven’t been as responsive as we’d like to be. We completely understand how frustrating it must have been not to hear back, especially when you were trying to arrange a viewing. We're really sorry for the disappointment caused, and we’ll be taking this on board to help improve how we handle enquiries during busier times. If you’re still looking, we’d really appreciate the opportunity to help, please don’t hesitate to give us a ring and we’ll do our very best to assist. Warmest regards, The Hern & Crabtree Team

Dear Nicola, Thank you so much for your kind and thoughtful feedback, it really means a lot to us. We’re delighted you chose to work with us again and that your experience has been such a positive one so far. From photography to marketing, we always aim to act quickly and keep things as smooth and efficient as possible, so it’s wonderful to hear that reflected in your review. We look forward to taking the next steps with you and working hard to secure the best possible sale. Warmest regards, The Hern & Crabtree Team

Hi G Bennett, Thank you so much for taking the time to leave such a thoughtful review! We're delighted to hear that Owen and Jan made the experience a positive one for you. It's always a pleasure to help guide our buyers through the process, especially when things get a little tricky, so we're thrilled to know Jan's support made a real difference. Wishing you all the best in your new home, and we’d be absolutely honoured to help you again if you ever decide to move in the future! Warm regards, The Hern & Crabtree Team

Reviews like this mean a great deal to our team, Mehedi, thank you for taking the time to write it. We are so pleased to hear that you found the team professional, friendly and knowledgeable, and that you felt informed and supported throughout the buying, selling and letting process. Our Llandaff team always aim to keep the process as smooth, transparent and stress-free as possible, so it is great to hear that this was your experience. Thank you again for recommending Hern and Crabtree. If we can help you again in the future with buying, selling or letting in Llandaff or the wider Cardiff area, we would be very happy to help., The Llandaff Team at Hern and Crabtree

Thank you for your wonderful review, Jackie. We’re delighted to hear how positive your experience was with Gina, Ann Marie and the rest of the team at our Heath Sales Office. Keeping clients well informed and supported throughout the sales process is incredibly important to us, so it’s great to know this was reflected in your experience. We’re also pleased you were happy with the photography carried out by Mike, presenting properties to the highest standard is something we take great pride in. Thank you for your kind words and for choosing Hern & Crabtree. With best wishes, The Hern & Crabtree Team

Sarah, thank you for taking the time to leave this. It’s great to hear that you felt well looked after throughout the sale and that the communication and viewing feedback made the process that bit easier. We know how important it is to keep sellers properly informed, particularly after viewings, so your comments mean a lot to the team. Thank you again for trusting Hern & Crabtree with your move.

Hi Kate, thank you for taking the time to leave us a 5 star review. We are thrilled to hear you had a great service from Hern and Crabtree. Wishing you all the best, H&C

Hi Scott, Thank you so much for your kind words! We're so happy to hear that Gavin, Gina, and the team were able to make your sale/purchase experience a smooth one. We know how important it is to stay updated throughout the process, so it’s great to hear that you felt well taken care of! We really appreciate your recommendation, it means a lot to us. Wishing you all the best in your new home, and if you ever need anything in the future, we’re always here to help! Best wishes, The Hern and Crabtree Team

Thank you so much for your kind words, Dayne! We’re thrilled to hear that you’re happy with the service and that we were able to sell your flat quickly, and above asking price! Owen will be especially pleased to hear your praise. Wishing you all the best, and thanks again for choosing H and C Llandaff!

Dear Ewelina, Thank you so much for your lovely feedback! We’re delighted to hear that the photoshoot went smoothly and that you’re pleased with how your home looks in the images. Presenting properties at their best is so important, and it’s great to know you’re happy with the results. Wishing you all the best as we move forward with your sale! Warm regards, The Hern & Crabtree Team