5/5
GoogleRating only, no written review.
Agent replied · 28 July 2023
Thanks Lois for your 5 star review we are really glad you had a great experience with us!
Trusted Agent profile · Cardiff
Hern & Crabtree LLandaff reviews in Cardiff
★★★★★
389 reviews across 3 platforms
8 Waungron Road, Cardiff, CF5 2JJ
Hern & Crabtree's office in Cardiff, at 8 Waungron Road, is rated 4.7 out of 5 across 389 reviews on three platforms, including 138 Google reviews rated 4.5.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Google5/5
GoogleAmazing
1/5
GoogleRating only, no written review.
Agent replied · 28 July 2023
We have reported this review to Google as we don't believe that this is based on a genuine experience with us. Hi “C.R.” we are really sorry to see that you've given us that rating. We want to understand where we might have gone wrong without any information. It would be really helpful if you can contact us with any further information that will help us improve or work out what might not have lived up to expectations. Please email us: rhodri@hern-crabtree.co.uk thank you
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleGood experience.
5/5
GoogleAmazing
1/5
GoogleRating only, no written review.
Agent replied · 28 July 2023
As we don't have any record of your name on our system or any feedback from you we've reported this to Google to remove this review as we believe it to be not genuine. Naturally we welcome honest feedback from our clients and want to understand what may have gone wrong. Please email us: info@hern-crabtree.co.uk - thank you.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 28 July 2023
Hi Steve, we are sorry to hear that you are leaving us a negative star rating, however you’ve done so without any feedback at all to address. We don’t have anyone registered under your name nor any records of you. Perhaps this is just a mistake? We pride ourselves on our customer service and have received multiple 5 star reviews on Google along with being rated Excellent on Trust Pilot. If you could get in touch with us so we might be able to gain an understanding behind this that would help allot. Please email me: llandaff@hern-crabtree.co.uk or call me 02920555198. I look forward to hearing from you. Mike Baillie - Hi Steve, after 10 weeks we haven't heard from you or seen an update on here, so if you can provide some feedback by getting in touch that would be really helpful.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 28 July 2023
Thanks for your five-star rating. We really appreciate the support.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat atmosphere
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 28 July 2023
Hi Iwan, we were really sorry to see your one star rating. Hern & Crabtree really try to focus on customer service and it would mean allot to get an understanding of what has happened. It is really difficult to give a response or address the matter when we don't know what might have gone wrong. Please could you email me: sales@hern-crabtree.co.uk or feel free to drop me a line on 02920 555198 Best wishes, Mike - Hern & Crabtree
5/5
GoogleRating only, no written review.
Agent replied · 28 July 2023
Thanks Angus for such a great rating
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 28 July 2023
Thanks Mr Brown, great to hear you were pleased with us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
