5/5
TrustpilotCPS Are always so helpful and…
CPS Are always so helpful and informative and again they have quickly found tenants for my property.My thanks to Scott and everyone.
Trusted Agent profile · Cardiff
CPS Homes Cardiff reviews
★★★★★
2,038 reviews across 3 platforms
34 Woodville Road, Cathays, Cardiff, CF24 4EA
Part of CPS Homes, see every office.
CPS Homes's office in Cardiff, at 34 Woodville Road, is rated 4.1 out of 5 across 2,038 reviews on three platforms, including 852 Google reviews rated 4.0.
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Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleEverything went smoothly, Marta Popis was very helpful Great experience
1/5
TrustpilotAVOID!!
AVOID AT ALL COSTSRefused to acknowledge issues at property despite clear damp issues. Finally sent out a external contractor who confirmed serious issues. Still waiting on property to be repaired, issue now with Environmental Health and The Property Ombudsman. Just kicking the can down the road until we move out, then it’s the next poor tenant’s problem. They’ve deleted over 80 negative reviews from previous tenants, look at their account info. Most of their positive ones are from their landlords/clients! Manipulating their figures to con students!
Agent replied · 10 June 2024
Dear Ryan,Thank you for leaving a review.We’re sorry that you’ve had a less than positive experience with CPS Homes. We’ve messaged you via Trustpilot’s private messaging platform as we’d like to learn more about your experience. You may also e-mail us via feedback@cpshomes.co.uk with further information, so that we may look into your concerns.Kind regards,The CPS Homes Team.
5/5
GoogleNathan was very kind and helpful with helping with our tv, had a small issue but very efficiently resolved.
1/5
TrustpilotDO NOT RENT FROM CPS HOMES
All I can say is this, repeated liars, they take zero responsibility to admit their wrong doings and they make the blame out to be everyone else's problem apart from their own.We had constant maintenance issues from day one. I had emailed, phoned and complained to the landlady and them for over 18 months. Nothing ever got sorted. The landlady herself made complaints to CPS Homes regarding our problems and even she had issues with their lack of communication and effort throughout. The landlady has now moved to a different agent entirely. We have now moved to a new property. We were left in a mouldy, condensate flat for the entirety of our tenancy. Nothing ever got resolved. They simply do not care at all. Every bad review is absolutely true, on trust pilot and other review sources. I have now taken up a complaint with the property ombudsman and upon appropriate advice will be seeking further legal action against them. I will not be responding to direct messages from CPS Homes and will now take up the case with the appropriate legal organisations.
Agent replied · 10 June 2024
Dear Tyler,Thank you for your review.We’re sorry you feel this way about the level of service you have received from CPS Homes. Having been through the various stages of our complaints procedure before leaving your review, you have been issued with our final viewpoint letter that lays out our position on the matter and the options available to you now.Kind regards,The CPS Homes Team.
5/5
TrustpilotSuper agents!
Super agents!! CPS just know how to sell property. Excellent, professional presentation giving a sale it’s best selling shot . . but it’s the back office progression and attention to detail that sets them apart. Well done all round.
Agent replied · 26 December 2024
Thank you, Simon! We’re thrilled to hear that our team’s professionalism and attention to detail stood out during your experience. Your comments inspire us to keep delivering the best!
1/5
TrustpilotCan’t be bothered!!
We can only highlight our experience dealing with CPS Homes Roath Branch appointed as property management agents.During the last couple of years we suffered, in our opinion, incompetence and complacency of certain staff at this branch. Appalling quality of CPS records and non existent record photographs at check in. At property check out, poor property inspection and records and failures to spot broken furniture and damaged fixtures, put us in a difficult position to substantiate an appropriate and justified deduction from the bond. This resulted in us being hundreds of pounds out of pocket. CPS staff did not adequately manage the property despite being paid to do so during these difficult times.We further requested in writing three times and once by phone for CPS Senior Management to contact us as their Client. Despite these requests no one bothered to contact us to explain CPS failures or listen to some constructive criticism.We shall in the future not use CPS Homes and will advise others in our position to do the same.
Agent replied · 10 June 2024
Good afternoon,Thank you for leaving us a review.We're sorry that you've had a less than positive experience with CPS Homes and would like to hear more about the issues you have faced and service you have received, so that we may look into them, learn from them and put them right moving forward.We have sent you a message via Trustpilot's private messaging platform and would be grateful of any additional information you are prepared to share with us.Kind regards,The CPS Homes Team.
1/5
TrustpilotAvoid at all cost!
Avoid at all cost! They made our life hell. The windows were dirty, mouldy and had water leaking from the loose frames when we got the keys and even though it was an existing problem they are still trying to blame us for condensation. If you read all those bad reviews, they are 100% accurate. The boiler had identified ignition problem but instead of repairing it they waited until it broke down and they let us without heating with a newborn baby in December. The landlady even called me to threaten to leave us without heating and she meant it. Water leaked from the patio causing rising damp and hundreds of pounds of damage in our belongings, my baby has breathing difficulties due to the damp and mould, asked CPS to help us professionally clean the thick mould but no, any help was refused. The property is structurally unsafe, uninsulated, we had waste water leaking from the bathroom through the kitchen ceiling and they only fixed it when I contacted Rent Smart Wales, the walls are so badly cracked and peeling that my baby coughs at night. We emailed them with the issues, they replied back that they are waiting for the landlord to come back after weeks then sent another email that they are not aware of any issues we are experiencing. They treat you like a dog and refuse to do essential repairs. The walls are so badly cracked and the property is so badly unsafe and draughty that we can’t heat up the property, it was shown to their contractor who acknowledged the are serious issues and CPS still they refuse to do any repairs and deny that we have any problems despite months of emailing. The property was never suitable to rent and is badly cracked, unsafe and dead cold. I have a year old and I am pregnant again, I work for the NHS as a key worker and after my baby have been suffering from all the hazards my social worker asked them to release from our annual contract as it is a serious hazard for any children and me and I am due to give birth when just before the contract would expire but no, CPS refused. It is clear as the house needs urgent repairs but they are keep robbing us instead and taking our money for this hell and risk my babies’ health just to escape their obligation in keeping the property in repair. They would kill for a penny. These are the most disgusting people I ever met.
Agent replied · 10 June 2024
Hi Melinda,Thank you for taking the time to leave us your feedback. I am sorry to hear that you have been disappointed with the service you have received from our maintenance team. I am aware that you have reported an issue with your windows leaking, however it was determined that this was condensation forming on the inside of the window. This was confirmed by a Housing officer from Cardiff Council at a recent inspection that took place at the property. Additionally, we had the glass changed in the windows in 2019 for you. This was because you had reported condensation between the panes. There were no issues found with the window frames. We recently suggested that a contractor attends to put some silicon around the windows, but when we approached you to arrange attendance, you said that you did not want him to attend. Please let us know if you have reconsidered the offer and I’ll be glad to arrange.I can see that you have had an issue with your boiler previously. We arranged for a new thermostat to be installed and then a few weeks later, a separate issue came to light. Your Landlord arranged for a contractor to carry out repairs. Of course it is far from ideal to have no heating during the winter months, but I’m glad to see that this was resolved within a few days. It looks as though this was resolved back in 2019, but if you are experiencing any issues with the boiler currently, please let us know and we will be happy to help.There was an issue with damp caused by water not draining away from the patio. Again this looks to have been resolved back in 2019, but if you are still experiencing any issues relating to this, then let us know. With regards to the property being structurally unsafe and poorly insulated, Housing enforcement found no issues on attendance other than a leak from the shower which was repaired shortly after. We have not received any feedback from the contractor who last attended to suggest that there are serious issues at the property.Originally, your tenancy was due to end in August 2020, however you decided that you would like to stay at the property for another year. I am not aware of your social worker approaching us with regards to leaving your tenancy early, but I’d be happy to discuss with them and give you some information on the leaving early procedure if you would like.It is always our aim to provide our tenants with a friendly and professional service, and I am sorry to hear that you feel this was lacking in your experience. We will of course take your feedback on board.If you would like to discuss any of the above further, please get in touch with us directly and we’ll be happy to help.Kind regards,The CPS Homes Team.
5/5
TrustpilotMaintenance team so helpful ⭐️
I’ve been with CPS for three years, and always experienced good service. Helpful when doing virtual viewings during lockdown and supported us with choosing a property despite several set backs with other agencies. However the maintenance manager had really gone above and beyond for me yesterday. Having a maintenance issue that was struggling to be solved in my flats, she offered advice and dealt with the problem swiftly and reassured me throughout. Not only did she just solve the issue she followed up to check the issues had been resolved. I’m really pleased at how efficiently this situation was resolved and I look forward to hopefully renewing my tenancy next year due to outstanding service from some employees at cps homes going above and beyond to make being a tenant that bit easier.
Agent replied · 10 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
GoogleEmma George was extremely helpful: despite all of our original viewings/prospective houses being taken she showed us all other options available, organise a rather last minute viewing and we managed to secure our house for next year! Thank you :)
5/5
GoogleEmma George was excellent, all of our options selected for our viewing had been sold already. However, she took the time to show us other properties and took us to one last minute. Great service and so lovely. Extremely grateful.
5/5
TrustpilotA big thank you to Rhys Owen and Ellie…
A big thank you to Rhys Owen and Ellie Quick for working hard, being efficient, polite and courteous in a recent letting. Keep up the good work in these very difficult times!
Agent replied · 10 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
GoogleScott was excellent! He made us feel completely at ease and offered lots of helpful and supportive advice. His pictures and video will be a lovely momento of our time in the house.
1/5
TrustpilotStealing Students Money.
We secured a house and failed to get all the forms in in the 7 day period. They then gave us an extra day to get the forms in which we did, however after handing in the forms they didn't reply for 3 days until they finally replied and said that the forms were incorrect and they had taken another groups holding deposit in that time period. However, the house was still available on the website and we inquired again through another name and it was still available, so it was clear they just wanted to get another groups holding deposit and rob us students of our money.
Agent replied · 10 June 2024
Dear Adam,Thank you for leaving a review. We're sorry that you haven't had a positive experience with CPS Homes.Having looked into the matter, we can see that - as you say - you did exceed the seven-day timeframe we agreed you would have to provide us with all relevant application information. We believe this timeframe provides prospective tenants ample time in which to go through the relatively quick and easy application process that's needed before we can issue you with your tenancy agreement to sign. We have to provide a timeframe like this as, in the past, we have had groups stall for weeks and weeks, then decide they no longer wish to rent the property. All the while, the property is 'off the market', meaning other groups miss out on the opportunity to rent a house or flat that may be perfect for them, and the landlord misses out on several weeks' advertising.We kindly agreed an extension on the timeframe, but the documents we received were not correct, so regrettably we had no alternative but to re-market the property. Such is the demand for properties of its kind, it was re-let to another group extremely quickly, though unlisting it from our website and associated portals is not instant, which may be why it appeared to still be available to both you and our staff. This was very quickly spotted, however.We would very much like it if you were to choose to rent an alternative property through CPS Homes and we are happy to transfer the holding deposits paid across to this new property.Kind regards,The CPS Homes Team.
5/5
TrustpilotHad a great experience when selling my…
Had a great experience when selling my property through CPS homes, both Nathan and Chelsea were a great support during the selling of my house and moving to a new house which I also purchased through CPS. Excellent work guys, thanks again!
1/5
TrustpilotDisappointing service and communication is terrible.
Shockingly slow and unresponsive agency. I truly don't think that CPS homes care about their customers be that the landlord or the tenants or their own reputation. Not surprising when you see what comes up when you google them...I have been struggling to get anyone to respond to my emails and phone calls, as everything must be in writing but then no one replies to my emails. We moved out on the 24th of November and since then it has been a struggle to get them to engage with us about our deposit. The house was not cleaned and they did not do a full inventory before we moved in. They sent us an inventory list from 2017. We moved in August 2018. We responded with a full list of issues, taking photos and clearly pointing out problems. 3 of which they now want to unfairly charge us for. I have dealt with many other agencies in the past and have never had such terrible service as from CPS homes!
Agent replied · 10 June 2024
Hi Leigh-Ann,Thank you for leaving a review. We’re sorry to hear that you’ve had a less than positive experience with us and have been sure to look into your comments to see how we may have delivered a better level of service.Having reduced to limited staff over the Christmas period, customers may have experienced a longer-than-normal response time to their queries, though we can see that when you contacted us on 22nd December, we did reply on the same day.We apologise for initially mistakenly sending you the incorrect inventory to peruse, annotate if necessary and sign. This error was corrected as soon as it was noted and the correct version then sent to you via e-mail. You signed this without any annotations; confirming the condition stated within the report was accurate.When we conduct our check-out inspections, we have to reply upon the documentation and evidence we have on file from the commencement of the tenancy as our ‘starting point’, as well as considering anything that may have happened during it. Tenants are not expected to return the property in any better condition than they found it, though they are expected to return it to the same standard, save for fair wear and tear. Unfortunately, cleaning does not fall under wear and tear, and it was noted when conducting our check-out inspection that cleaning was required. We have provided you with evidence that the property was cleaned prior to you moving in and note that you didn’t raise any issues with cleanliness upon arrival on your signed inventory or via email. We have also asked that, if you have photos or videos that substantiate your claim that it was not cleaned to the necessary standard, you provide them to us so we can approach the landlord about reconsidering the claim. Ultimately, our role as an agent is to collect evidence on behalf of the landlord, present it to him/her along with our thoughts, then take their instruction in terms of how much, if anything, they would like us to claim from the deposit. This often depends on contractors’ costs, of course.We feel it’s important to point out that with landlords and tenants starting at opposing ends of the spectrum, deposit returns can sometimes be contentious matters. Quite rightly, tenants are keen to receive as much of their deposit back as possible, whereas landlords would like to be compensated for dilapidations that aren’t wear and tear. Our job as agent is to find the ‘happy medium’ and most of the time we’re able to do so, but we fully accept there will be times when we’re unable to fulfil this remit. In these instances, we’re grateful of the free, independent adjudication service offered by deposit protection schemes, where a legally-qualified adjudicator will collect evidence from both parties and make a binding decision on how the disputed amount is to be distributed between landlord and tenant. You retain the right to use this service, known as ADR (Alternative Dispute Resolution).We’ve responded via e-mail to your more specific issues and we look forward to reaching an amicable resolution.Kind regards,The CPS Homes Team.
2/5
TrustpilotDealt with the letting side of the…
Dealt with the letting side of the business and although polite and knowledgeable they are not great at explaining the finance/accounts side. Needed a refund and have had several issues with trying to get it sorted. No communication unless I chase, no professionalism or knowledge regarding the refund process and no way of speaking to anyone within accounts. Didn’t take my name when I gave the deposit on behalf of a family member and friend but they need the family member and friends permission for refund?? In today’s current situation with GDPR and scams I found there attitude and explanations very very poor. Shame as other than that the overall experience prior had been ok.
Agent replied · 10 June 2024
Dear Sarah,Thank you for leaving a review, and thank you for providing us with further information via Trustpilot's private messaging platform.We're sorry to hear that you haven't had a positive experience with us. We will use your feedback to learn from and make amends moving forward; starting with ensuring the communication and knowledge of procedures between lettings and accounts is looked at.On a more positive note, we were pleased to read about the other dealings you have had with our lettings team.Kind regards,The CPS Homes Team.
5/5
TrustpilotFriendly and prompt service
Friendly and prompt service with call backs when requested. Focussed on getting all the right information in an efficient way - Tiffany was really helpful when I arrived at the Albany Road Office at 8:45am
5/5
GoogleWe spoke to Tamara Price a few times and she was very friendly and helpful. She answered every question we had and helped us find a property we really like
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotChelsea and CPS were amazing
We had a difficult road with the buyer but Chelsea worked tirelessly, dealing with texts at 7 in the morning to communicate with buyer. She was an absolute star and in her absence Jill and the team supported her 100%Thanks for helping exchange an hour from the deadline we had to give! Andrew
5/5
GoogleNone agent could have done it better than CPS Homes. Your fast response to mail is topnotch and your staff's are wonderful especially Emma. Thanks for giving me a wonderful experience.
5/5
TrustpilotCPS Homes have just helped me with the…
CPS Homes have just helped me with the sale of my late parents property. I cannot thank Sian, Angela and Nathan enough for their support and for going above and beyond what would be expected of them. Their professionalism when having to deal with a difficult situation/family member has been exceptional and I would wholeheartedly recommend CPS Homes to anyone looking to sell a property.
5/5
TrustpilotMe and my friends had a great…
Me and my friends had a great experience with CPS Homes and with Marta showing us around the homes it was a really pleasant experience, we were so greatful to have Marta helping us, she was amazing!!!
Agent replied · 26 December 2024
Thank you, Phoebe! We’re so glad you and your friends had a wonderful experience with Marta.
5/5
TrustpilotWhat a fantastic sales experience
What a fantastic sales experience. Sian and Scott were really professional in marketing the property- they exceeded my expectations. The sales process was then handed over to Chelsea who was always available and extremely efficient. I could not fault this dream team!
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