Trusted Agent profile · Cardiff
★★★★★
2,044 reviews across 3 platforms
34 Woodville Road, Cathays, Cardiff, CF24 4EA
Part of CPS Homes, see every office.
CPS Homes's office in Cardiff, at 34 Woodville Road, is rated 4.1 out of 5 across 2,044 reviews on three platforms, including 852 Google reviews rated 4.0.
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Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleCPS homes have been so great in helping me find good accommodation for reasonable rent for my move to Cardiff for a masters degree. Cath was so lovely and friendly in talking me through the options available and answering my many questions! CPS homes and Cath in particular, have made the process of finding and securing accommodation so easy, and I would highly recommend them to others in a similar position!
5/5
TrustpilotAs a landlord CPS have been dependable…
As a landlord CPS have been dependable and good. The biggest thing for me is good communication. They will ring me promptly if there is a problem and also I can ring them in office hours and talk to a real person who can sort any problem out quickly. I have had some bad experiences with letting agents in the past so moved to CPS about 3 years ago and so far it’s been an excellent service.
4/5
TrustpilotProfessional and Helpful
Chels has been very professional, on time with responses and communication. Always willing and available to answer our questions as newbies in the market. Gave Suggestions to help us save money! Thank you so much.
5/5
TrustpilotTamara was really helpful in the search…
Tamara was really helpful in the search for our final year home in Cardiff. She gave us plenty of time to make decisions but also didn’t forget about us. She always stayed in contact and was easily reachable over the phone.
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
1/5
TrustpilotExtremely poor company
Extremely poor company - they have been featured on a bbc documentary in the past!Constant harassment from staff when told viewings are not suitable as a tenant. They also act as a middleman to inform landlords of tenants actions when they are only managing sales and not actually managing a property!
Hi J,Thank you for your review. We’re sorry that you’ve had a less than positive experience with CPS Homes, though we’d like to know about you and the property you live in so we can look closer into our dealings with you, in order to verify what you have said. We have approached you via Trustpilot’s private messaging platform for this information, but until we receive it, we will respond based on what we believe to be correct.From your comments, it sounds as if you are a contract-holder in a property we are currently marketing for sale on behalf of your landlord (the owner). If this is correct, we would have approached you with proposed viewing dates/times. Where an occupier isn’t able to accommodate the viewings on the date(s) or time(s) provided, we’re happy to work with you to find a suitable, mutual alternative. Your contract is likely to state that your landlord or somebody on their behalf is able to enter the property for the purpose of a viewing provided the stated level of notice has been provided, so we and your landlord are not doing anything legally or contractually incorrect by attempting to arrange viewings. We trust that a date/time we propose soon will be convenient for you.In response to your final comment, we are obliged to provide feedback to the owner of the property based on our findings whilst visiting a property, which would include tenant actions/inactions.Kind regards,The CPS Homes Team.
1/5
GoogleWe recently rented a property in pentwyn. We couldn't view the property physically, as a video tour was the only option. We contacted over the phone to enquire about the property and asked three simple questions as per our priority. Is the house furnished or not? is there an allocated parking space or not? is there any added bill or not? The agent confirmed after checking their system that it is a furnished property and there is an allocated parking space for the property and mentioned other bills except for the water bill. In the meantime, we talked several times over the phone, but nobody mentioned anything different. It was the end of the month, and we got the contract to sign it, and then after reading the document we got to know that there is no allocated parking space and the water bill will add up. We were so frustrated but we had no time to find a new house and we already gave our deposit. So, we had to take it. We got another surprise when we went to the property to receive the key, it was barely furnished. We were told that the property will be the same as the video tour. We are very disappointed that how misleading everything was.
Dear Irin, Thank you for leaving a review and we’re sorry to hear that you believe there are discrepancies. We have a complaints procedure in place to resolve issues like this. If there are any outstanding grievances, we'd ask that you provide additional information via e-mail to feedback@cpshomes.co.uk, allowing us to look into your concerns further. Kind regards, The CPS Homes Team.
1/5
GoogleReally good at selling houses to students. Not good at solving issues, you got a broken fire alarm you have to pay for it... You got pests you have to pay for it. We have tried to resolve this issue like they have asked but nothing has changed. Even though there are holes in the house.... Unfortunately It makes me rate one star. Oh I wish it would let me add photos and screenshot to my review We do not recommend this letting agency
Hi Jayden, Thank you for leaving us a review. We're keen to understand more about your experience and concerns, so would appreciate further information being sent to us via feedback@cpshomes.co.uk. Maintaining a working fire detection system is the responsibility of a landlord, so you - as a tenant - would not have been asked to contribute towards the cost associated in doing so unless you had in some way damaged a detector or removed it from its fixture. This scenario is rare, but if/when it does happen, a landlord would reasonably expect his/her tenant(s) to bear the cost of putting things right. With regards to pests, we can see that your landlord has authorised for Cardiff Council's Pest Control to visit the property, after you sent us photos of possible access points. Your landlord will bear the cost of this, so you haven't been asked to pay for this. When a tenant reports a sighting of a pest, we ask where they believe they may be gaining access from. Pests are rare and are typically only attracted to properties where there is something on offer for them, e.g. food or bin bags are being left out. Pests can get through the smallest of gaps/holes, of which there can be many in properties - particularly those of a certain age - so being the people who live in the property, it's not uncommon for us to ask tenants where they believe access may be gained, so we can then approach the landlord to gain authorisation to treat or fill these gaps where possible. Kind regrds, The CPS Homes Team.
1/5
GoogleIn my view, it is probably the worst letting agency in Cardiff if not the entire world. Somehow, they are constantly under the impression that they have got complete control over the lives of their customers/ tenants. Here are few thoughts and my personal experience to convince the readers - 1. Absolutely vile and horrendous customer service I have come across in my whole life. The agents are not ready to accommodate your needs or preferences no matter how politely/ rationally to discuss with them. My friends and I really liked this house on the CPS website and wanted to book a viewing to make sure its the right fit for us. Next we were asked to put down a holding deposit to ensure it is not taken off the market by another group (Completely understandable). Once we did put down the deposit, they refused to give us a tour of the house and gave us the argument that since we have already put down the deposit, there is no point in showing us the house as we are going to rent it eventually. This flawed tactic is the epitome of complete exploitation of university students and contradictory to their role as a property agent. We put down the deposit with the aim of blocking the house and subsequently living in the house and the least we expect is to have a viewing. However, they have used this loophole to torment the students and make a sale without going through the basic courtesy of giving us a single house viewing. 2. Please make sure you are not busy with any university work/ assignment when contacted by CPS Homes. They have deadlines of tomorrow and viewings scheduled in 24hrs where they expect you to clean the house for potential clients. Firstly, as a university student studying medicine, even my professors give me an appropriate amount of time to finish assignments. However, CPS is under the impression that people should leave all their work, no matter how important and finish all documentation in a span of less than 24 hours. When it comes to viewings, I am happy to make adjustments to help CPS attract potential buyers, which is completely understandable. It annoys me when they give you a notice of less than 24 hours and assume that you will not be disturbed by people barging in your house. (Shoutout to the person on Facebook who pointed out that we can cancel any viewings which have been informed to us in less than 24 hours) 3. If you are looking forward to an amiable experience with a letting agency, you will not enjoy CPS homes. According to CPS, threatening their customers is the best way to attract their attention. We were told to submit our documents by next day for the new house, (discussed in point 2) which to an extent is unfair but I can still work with that. However, when they end their email saying that if they do not receive it by tomorrow, they might re-market the property, it forces me to rethink what their real motive as an organisation is. CPS has found ways to be unpleasant with their customers in every possible way you can imagine and even while being unpleasant, they will choose to threaten you to make sure your experience gets worse than you would imagine. Lastly, I would encourage anyone looking forward to use CPS to consult all other available agencies before approaching them. Exhaust all your option before even having a though of renting with CPS. Good luck and stay safe!!
Dear S K, Thank you for leaving a review. We're sorry that your experience with CPS Homes up until now hasn't been a positive one. To clarify our policy, we will not take a property off the market until a holding deposit has been paid. We have found this to be the fairest way of operating, as we have previously taken houses off the market for groups who have advised us they would put down a holding deposit shortly, which never then materialised. This act prevents other groups who may have been interested in the house from reserving it, so the fairest practice is to ask that a holding deposit is paid before taking it off the market. We always highly-recommend that groups view the property before paying a holding deposit as, unfortunately, we are unable to offer viewings after the holding deposit has been paid. We operate this policy because groups often ask to re-view - sometimes more than once - due to one or two of the group not being present first or second-time round. Due to how busy we are and staffing levels, we can't offer further accompanied viewings beyond the initial one, but we do offer to put the existing tenants in touch the new tenants, so they can make their own arrangements. 95%+ of groups follow our advice and do physically view, though some choose to pay a holding deposit based on our professional photos and video; possibly so as to reserve it before another group does. They do this in the full knowledge that we will be unable to offer a physical viewing at a later date, however, as explained above, we do offer to put the existing tenants in touch the new tenants, so they can make their own viewing arrangements. Not only that, but if the group do not wish to proceed to ultimately signing the tenancy agreement for the property, we will transfer the holding deposit they have paid to a new property, rather than requesting a new one is paid. We totally respect the fact that viewings can be an inconvenience - and we acknowledge that they are sometimes scheduled for times when they clash with existing plans - so we do appreciate where you’re coming from and are happy to rearrange them in those instance. We would definitely prefer not to visit any more than is necessary and, ultimately, the sooner we find tenants for the property, the sooner we’ll be out of tenants' hair. We hope this helps address your concerns. Should you require any further advice, please get in touch via feedback@cpshomes.co.uk Many thanks, The CPS Homes Team.
5/5
GoogleI have had a business relationship with CPS for a few years now, and can highly recommend them. I am able to get through on the phone quickly, without too many automated recordings, and if the person answering can't help, they quickly put me through to someone who can, or set things in motion to sort any potential snags. I have found every staff member I have dealt with has this friendly, and professional "can do" attitude. My resent dealings were with Zara Lawes, who emailed about an EPC certificate. We exchanged a few emails, as quickly as you would text a friend, (no waiting for days, or having to follow up), and she sorted out my requests and questions perfectly. If all businesses had staff this helpful and competent, life would be a breeze!
Hi Steve, thank you so much for taking the time to leave your thoughts in so much detail. We're over the moon to hear you've had such a fantastic experience with our business relationship over the past few years and it's certainly been the same from our side too. Agreed - automated recordings are not our style and clear, communications with the aim of making things stress-free as possible for valued clients like yourself is key to how we operate. We are delighted to hear that our lettings team have been so on the ball at providing you with the top level of customer service that we pride ourselves upon. We'll make sure Zara reads your lovely comments about her personally too, she definitely deserves it and we're lucky to have her as part of our team. Thanks again Steve!
5/5
GoogleBoth my partner and I had been with CPS previously and found the process very easy and straightforward when signing for a house. We worked closely with Rhys when looking for a property. He was extremely accomodating, letting us know when there were new properties about to become available that we could check out. Definitely helped to speed up the whole process of finding a place for the next year and continuously checked in with us, making sure that we were kept in the loop. Great guy and great experience!
Hi Danielle, Thanks so much for taking time to leave your comments, we're really pleased to read them and have let Rhys know too :) Enjoy your new home!
5/5
TrustpilotWouldn't use anyone else!
Huge thanks to Jordan who has looked after our rented property for a long time now and makes the whole process so easy by taking care of everything, also to Vicki who have both swifty found tenants for our other property and managed the process seamlessly. I have sold/purchased and rented property with CPS Homes and would not go with anyone else. A pleasure to work with.
5/5
TrustpilotFlorence and Scott did a wonderful job…
Florence and Scott did a wonderful job marketing my property for rental. The advert looked excellent and the property was let quickly.
5/5
TrustpilotRhys was very Helpful.
Contact and Communication with Rhys was Very Good. Very Attentive, and understanding of our needs, especially when we were last minute getting a house as students, and he did all he could to help which we were very grateful for.Would Definitely recommend.
5/5
TrustpilotFabulous team at CPS Homes
So impressed with CPS Homes. Sian found me a great investment property and Chelsea made the sales progression seamless. Superb communication and a friendly, professional team who are extremely thorough in all that they do.
Thank you Lisa, we're so glad we could help :)
5/5
TrustpilotRhiannon Hughes is a fantastic person…
Rhiannon Hughes is a fantastic person and helped me all the way to process the tenancy agreement. She was brilliant and always communicated with me on demand and was quite helpful. It was all well managed in a organised way. Definitely recommend CPS Homes for any property related matters.
4/5
GoogleJordan was very helpful in looking for a property. He made us feel very confident in what we were signing for. He was very chatty and made the whole experience pleasent.
Thanks for your thoughtful comments Anneira, we've passed them across to Jordan and they've made his morning! Wishing you all the best in your new home.
1/5
GoogleAwful experience with CPS Homes withholding my deposit from me. I accepted the deductions of my deposit which was fine. The deposit team from CPS said they would issue my deposit on the DPS website. Been waiting for a month for my deposit return. I have tried emailing three times but no response since the agreement of deductions. I have now had to request a statutory declaration from DPS. Completely wasted my time. Would never rent with them again!
Dear Leah, Thank you for your review and for bringing this to our attention. You're quite right; we should have taken action on your deposit return sooner and kept you informed of our current position. We sincerely apologise for this and can assure you that we are making big efforts to successfully process yours and the small backlog of other agreed deposit returns as quickly as possible. Kind regards, The CPS Homes Team.
5/5
GoogleFirst time ever looking to get a house with friends and thought I would give CPS homes a go. Best decision I have ever made. Gareth was very helpful and showed us around the most ideal houses. We all loved every house Gareth showed us and they all appealed to our groups requirements; it ticked all the boxes and was perfect for us.
5/5
GoogleReally good experience. Lots of properties on offer for good prices! Tamara was really helpful in answering any questions I had about the property I eventually secured and the process was very quick and easy 😊 …
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
GoogleExcellent customer service! Could not have been more helpful in finding us our home for next year. Process was extremely straight forward, and Ellie could not have been more helpful. Credit to her and the CPS team.
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
GoogleScott was very helpful, gave reasonable proposals and was exceptionally prompt in replying to email which is always particularly important
So pleased to hear this, thank you David for taking the time to leave your thoughts.
5/5
GoogleScott has been fantastic guiding us throughout our journey with CPS home, many thanks to him and his colleague/team !!
We appreciate your feedback and are thrilled that you had a great experience with us. Thank you Laurine!
1/5
TrustpilotCharge for damage present at start of tenancy
Deposit Return Report stated a rip in sofa, this rip was present when i moved in and CPS took photos of this when i moved in and provided to me. I also sent them a photo of the rip on day 1 and this was acknowledged. They are trying to charge me for damage that was recorded by themselves at the start of the tenancy.
Hi Richard,Thank you leaving us a review.You’re quite right: this element of the deposit claim should not have been included and was a genuine human error made by the person overviewing the end of your tenancy. We have addressed this matter internally and apologise for the inconvenience caused. We also thank you for bringing the matter to our attention.Kind regards,The CPS Homes Team.
5/5
GoogleI had a property inspection today by Amber James who was incredibly friendly and very thorough. Listened and took on all my concerns, very happy with the whole process. Amber was kind and worked around me as I wasn’t feeling too great.
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Tell us what you need and we'll put you in touch. CPS Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
