Trusted Agent profile · Cardiff
★★★★★
1,737 reviews across 3 platforms
66 Albany Road, Roath, Cardiff, CF24 3RR
Part of CPS Homes, see every office.
CPS Homes's office in Cardiff, at 66 Albany Road, is rated 4.2 out of 5 across 1,737 reviews on three platforms, including 575 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. CPS Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotA truly awesome service
A truly awesome service provided by the very capable Sian and her colleagues. The fees were very competitive indeed and the lines of communication were always prompt and informative. Got nothing but love for the CPS girls and boys !!
5/5
TrustpilotVery efficient
The staff at CPS is incredibly efficient and I can’t fault them. Rhys, the manager in the Cathays office, is very focused and always gets back to me whenever I ask for clarification. I am very impressed with their very well oiled machine.
5/5
TrustpilotAmazing Staff Member!
Had an amazing time viewing houses with Joe (ginger) from CPS Cardiff office. Was great to talk to and helped us find the best house
5/5
TrustpilotHelpful and Professional Service
All the staff at CPS have been extremely helpful and professional in assisting me find a property. They listened to my needs and found suitable properties for my situation and guided me through the process of renting again. Would highly recommend their service
5/5
TrustpilotNathan is exceptional
Nathan’s work was exceptional. His professionalism and customer service is second to none. Highly recommended.
5/5
TrustpilotEfficient and professional during purchase
Angela, the CPS agent who I dealt with, was extremely helpful and professional in helping with any queries I had when purchasing my flat - responding quickly each time, and always acting as a supportive arm when dealing with the solicitors!
5/5
TrustpilotTiffany in the Cardiff branch was very…
Tiffany in the Cardiff branch was very helpful. I’m a first time buyer and felt comfortable and informed which was a great help
5/5
TrustpilotForget the rest use CPS!!
I am thoroughly convinced that CPS is the only agent I am interested in working with. I put our rooms out with 4 agents and CPS are the ones who worked their magic, they are timely, professional and reliable. I strongly recommend them
5/5
TrustpilotApartment let by CPS within a day of advertising it.
CPS were able to let my apartment within a day of advertising it online. They had all my details from when they previously found me Tenants. This made the process very easy. They were also curtious and professional.
5/5
GoogleI've recently sold a house through CPS, and while the whole process has been a saga (due to solicitors); CPS have been communicative, friendly, and responsive. They've been a joy to deal with.PositiveResponsiveness, Professionalism
5/5
TrustpilotI recently bought a house being sold…
I recently bought a house being sold through CPS's Albany Road branch. Every member of their team I dealt with was friendly, professional and helpful. Angela Eckley in particular was fantastic. Thank you all very much; I love my new home!
5/5
TrustpilotCPS manage our rental properties Very efficiently
CPS manage two properties for me.I find the company very professional.I also find Marie Willis, their maintenance manager Exceptionally helpful and efficient, responding to any issues very quickly and fully. This is a great help for older properties.
5/5
TrustpilotCPS Homes
I am a landlord in Cardiff with 7 houses solely for students.Ive been with CPS for about 8years. Always found the team very helpful, excellent service in rental and management. Would recommend CPS to landlords and students alike. Robert Jarman.
5/5
Trustpilotso helpful
Very helpful when we went to see them, Billy helped us get a house on the spot even though we were last minute
5/5
TrustpilotA smooth easy process
A smooth easy process. Would highly recommend to any students looking for accommodation.
1/5
TrustpilotAwful.
Awful. Plain awful. Worst service ever.
Hi,Thanks for placing your review on record. We would like to hear more about the reasons for your rating so we can hopefully put things right moving forward. We'd appreciate it if you could e-mail us via feedback@cpshomes.co.uk.Thank you,The CPS Homes Team.
5/5
TrustpilotFirst time renting in Cardiff
First time renting in Cardiff after a job relocation and I could not have asked for better service. Knowledge staff helping me choice the right area to live and not pushy allowing me time to mull over my options. Would definitely recommend.
5/5
TrustpilotExtremely helpful and attentive from …
Extremely helpful and attentive from the start. Very quick to get in touch with me about viewing the property and very efficient and professional at all times, especially regarding contacting the landlord and passing on information. Very pleased with the process so far.
5/5
TrustpilotGreat personal touches and interaction…
Great personal touches and interaction from start to finish. Good communication throughout and an excellent experience all round.
1/5
TrustpilotDO NOT USE!!
Absolutely shocking customer service and an awful company as a whole. If you try and contact them they don't want to know, and are very unprofessional. Also, good luck trying to get your bond back, shocking service. DO NOT USE!
3/5
GoogleFriendly, informative, and relatively quick when things break etc. Only problem is that they often don't give any notice before viewings, when they're legally required to give 24 hours notice at an agreeable time. Not perfect but I've had much, much worse
5/5
GoogleI've had a good time with these guys each time I've been with them. Repairs have been sorted as and when required and they were always very helpful getting in contact with me when they needed the view any place I've been in.
4/5
TrustpilotService was great
Staff where really helpful, we where able to make visits and appointments quickly and easily, there was almost no delay with finding a nice house in a decent location with a very intuitive website and great knowledge from the estate agents.
4/5
GoogleEasy and simple procedure, staff very nice and very helpful.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. CPS Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
