Cooke and Arkwright Limited Cardiff reviews

★★★★★ 5/5

Google

I would like to share my appreciation for Gianni Arrighi, a Property Manager at Cooke & Arkwright. His communication is always clear, timely, and easy to understand. He takes the time to explain things well, which I really appreciate. Gianni is also very responsive to any requests and handles things quickly and effectively. I also like the change from paper to electronic documentation -it’s much easier to store and access everything now. It’s a pleasure dealing with Gianni, and I’m very grateful for the exceptional service he provides.

Alex · 12 May 2025

★★★★★ 5/5

Google

Gianni always goes above and beyond for his “clients, even out of hours. The blocks are looked after very well when Gianni is around. He’s very efficient and gets what’s needed done! The service we receive is excellent.

Pete · 27 November 2025

★★★★★ 5/5

Google

Gianni has been such a fantastic support at the property since starting a few weeks ago. He has made such an impact and we are very lucky to have him looking after our property.

Terri · 27 November 2025

★★★★★ 5/5

Google

My window in the living room was due for a fix and I reported to Gianni. Within a few days, he came and checked the window and arranged for the window guy to come and measure it. Gianni made sure I was updated with anything that was arranged for the new window. And within a month the window guy came and installed the new window with the latest function. Thank you.

Waroeng · 16 April 2024

★★★★★ 5/5

Google

As a newly appointed Property Manager at Cooke & Arkwright in Cardiff, it was somewhat a baptism by fire when Giancarlo Arrighi (Gianni) was faced with a probable major apartment block lift outage during his first week in the post. Besides the need to work with external resource to resolve such issues, I think it is important to ensure that owners and residents are given regular updates regarding the situation. In this way, frustrations are minimised, expectations are provided and people can see that they are not forgotten. As an owner/resident, I felt that, during the outage, the level of communication received from Gianni was exemplary and was much appreciated.

Alan · 17 September 2023

★★★★★ 5/5

Google

John Day , project manager at Cooke & Arkwright has been a pleasure to work with. His ability to navigate a complex situation while under a tight timeline meant we obtained the results we wanted and on budget. We would happily recommend John and his team to anyone who is looking for a sharp operator who can deliver on time , on budget and stay on top of the situation. Thanks again to the team. John T K

21 · 17 September 2023

★★★★★ 5/5

Google

I’ve had the pleasure of dealing with Chris Hyde and more recently Ellie Hitchings at C&A for two Land Purchases in the last 3 years and have found their approach extremely professional. Their knowledge, response time and friendly manor coupled with great customer service and delivery gives a fantastic customer experience and one that I would highly recommend. Thank you Ellie and Chris!

Ed · 16 April 2024

★★★★★ 5/5

Google

Gianni has been absolutely fantastic in addressing the issues I communicated to him, by replying quickly and helpfully to my emails, listening to my concerns, liaising with my agent, attending the appartment and taking speedy and appropriate action regarding a significant damp problem, which had been constructively raised by my tennants. Absolutely top marks!!

Phil · 16 April 2024

★★★★★ 5/5

Google

I have had the pleasure of dealing with Gianni at cook and Arkwright over the past few weeks. His attentiveness and response time has been nothing but exemplary. His response time in and outside of standard business hours is impressive. Professional business and staff from Cooke & Arkwright.

Tom · 27 November 2025

★★★★★ 5/5

Google

Excellent Service. Gianni went the extra mile to follow up my reports of a leak into my hall light and a leak onto my balcony, ensuring that the owner of the flat above arranged for a contractor to resolve both leaks yesterday.

Richard · 16 April 2024

★★★★★ 1/5

Google

Don't bother using them they simply don't want the business. Called 6 times left 4 emails and spoke to 1 person who said he would call me back and didn't. Waste of time

Robbie · 16 February 2026

★★★★★ 1/5

Google

We contacted cooke & Arkwright after receiving our Business Rates bill, as after the re-evaluation of our business increased by more than double on the 2022-3 bill. We have worked with them previously (2019) and had been impressed with the outcome, so thought that they would be the people to talk to this time. I contacted Cooke & Arkwright and spoke to someone called Will,(Charlie who we had dealt with previously no longer works there) who said he would have a look and be in contact with us within 7 days. The over 7 days passed and no response from Will (either by phone or email), so I called was put through to a lady called Jane (Will apparently was on Holiday). She said she would look into the issue after checking Will emails as he hadn't passed, the information/case onto any of his colleges. After a couple of hours Jane called and asked if I could send her all the information I had sent Will and all the historic forms and info we had sent Charlie back in 2019, as she couldn't find any of it in their records. Luckily we still had all the emails and details from dealing with Charlie. I email Jane all of the relevant and requested information and received a call from her an hour later. Which I found odd as it was going to take Will 7 days to go through everything. The call was to say there was nothing they could help us with. I did try to talk this through with Jane but got the impression she wasn't very interested and quite frankly bored of the conversation so we ended the call. As I don't really know much about the complexities of the Business rates system, so I called her again and passed the conversation over to my partner who had dealt with Charlie previously and has a lot more knowledgable of these things than I do. However he to didn't get very far with Jane, who told him "that she wasn't getting paid to discuss this" and then hung up on him. This was either because she will only speak to someone if there is some form of monetary gain in it for her or she was being homophobic. We may never know. Either way her response to our query was extremely rude, unhelpful and shows an extremely poor standard of customer services, which puts Cooke & Arkwright in an extremely poor light and there is no way I could now recommend them to do business with based on the totally unprofessional attitude shown by Jane.

Mike · 14 June 2023

★★★★★ 5/5

Google

Gianni was friendly, fast, and very helpful in sorting out our issue.

Archie · 24 February 2025

★★★★★ 1/5

Google

I don't normally leave reviews but this company is very unprofessional. I have contacted them on 4 separate occasions about renting an office in Cardiff and Newport and no one has responded. On 3 occasions I sent emails that have never been replied to. The 4th occasion I called and was told that I would be contacted for a viewing on Monday, but I was never called back. These offices are still up for rent. I will never use this company.

Rose · 13 April 2024

★★★★★ 5/5

Google

I requested information from C&A, Nikki Rees got onto this immediately for me and within an hour I had the information I had requested! Excellent service as always. Than you 😀 …

Jane · 13 December 2025

★★★★★ 5/5

Google

I'm so impressed with Gianni who is now looking after us at Atlantic Wharf. He responds emails quickly and kindly, and seems to have got 'up to speed' in no time at all. On Friday Gianni arrived at my flat as arranged and listened carefully to my concerns about two of my windows (problems first raised last January but never addressed.) I have high hopes that he will be a huge asset to the company.

Nicola · 16 April 2024

★★★★★ 5/5

Google

Whenever you need something Gianni is the go to guy. Several times I sent him email in the evening or on weekends I was surprished that I got some concrete answers. Recently there are quite a lot ofworks going on within our development we are lucky to have him around.

Y · 15 September 2024

★★★★★ 5/5

Google

Cooke & Arkwright are exceptional! The team is professional, knowledgeable, and attentive, making every step of the property process smooth and stress-free. Their guidance is clear and reliable, and they always keep you informed. Highly recommended for anyone seeking expert property services!

Mehedi · 2 April 2026

★★★★★ 5/5

Google

Gianni has been very helpful. Is very easy to talk to and always responds promptly.

Andrea · 1 June 2025

★★★★★ 5/5

Google

Giancarlo has been excellent in his communication and has gone above and beyond to help whenever he can. I can't quite believe there's a management company out there that doesn't behave like the rest.

Jack · 15 September 2024

★★★★★ 5/5

Google

Gianni is nothing but responsive, attentive, diligent and a pleasure to work with. His improvement in work ethic and complete communication were immediately noticeable. Looking forward to continuing to work with him

Xander · 15 September 2024

★★★★★ 5/5

Google

Following a leak, which resulted in remedial working needing to be completed at my property, I contacted Gianni at Cooke & Arkwright (Managing Agents). Gianni promptly visited the property and raised a purchase order for works to be completed. From the date of reporting, to the issue being resolved took less than a week. Brilliant service!

Joel · 16 April 2024

★★★★★ 5/5

Google

We have two commercial buildings, when retiring from business we decided to lease the properties. Cooke & Arkwright secured clients for us. Following negotiations we agreed a 15 year tenancy with excellent rent and terms, with a well known & established firm. Recently they have obtained an extension of the lease, again with excellent terms. We are very pleased with the outcome and highly recommend Cooke & Arkwright.

Barbara · 14 June 2023

★★★★★ 5/5

Google

Cooke and Arkwright have dealt with all the issues with my commercial premises for over 25 years from a total rebuild following a fire to all the tenancies since . They have always been totally professional and reliable . I would particularly like to mention Jeremy Symons who has been exemplary . He is always most helpful and we appreciate his hard work .

George · 17 September 2023