5/5
GoogleHelped me find my house fast and were really helpful.
Agent replied · 21 June 2024
Thank you for your wonderful review, Mason! From all at StudentTenant.com.
Trusted Agent profile · Canterbury
StudentTenant Canterbury reviews
★★★★★
125 reviews across 2 platforms
1-2, Jewry Lane, Canterbury, CT1 2NP
StudentTenant's office in Canterbury, at 1-2, is rated 3.9 out of 5 across 125 reviews on two platforms, including 85 Google reviews rated 3.6.
Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Google5/5
TrustpilotGreat service
Great service, the response was quick and helpful and the person I spoke to (David) was friendly and gave clear instructions.
5/5
GoogleGreat service, let my 5 bed house in Liverpool in 2 weeks. Deposits collected and registered for me with no stress! Highly recommend
5/5
GoogleVery helpful and professional agency. I have never had any problems with them. Would recommend to students.
5/5
GoogleGreat customer service!
Agent replied · 21 June 2024
Thank you for your wonderful review, Ross! From all at StudentTenant.com.
5/5
GoogleGreat company, they've helped me find quality accommodation for the last two years. Would highly recommend.
4/5
GoogleHelpful friendly staff Ideal if you need a few students to fill up your houses. Better than LSH Have used them several times
5/5
TrustpilotStudent tenant was a great help for me…
Student tenant was a great help for me to find a perfect place.
5/5
GoogleWould certainly use again, fast and efficient. Highly recommend.
5/5
TrustpilotGreat help from Argun
5/5
GoogleResponsive and does exactly what it needs to, great introduction to tenancy
1/5
GoogleVery bad customer service from stephanie at student tenant
5/5
GoogleThank you Trisha!
4/5
GoogleStudenttenant are an easy, inexpensive way to let your houses! Hassle-free website and easy communication.
5/5
GoogleExcellent service for landlords. Simple, straight forward and completely free! Would definitely recommend them.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
TrustpilotExcellent service
1/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Thank you for your review, Talek! From all at StudentTenant.com.
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Hi ‘First Draft’, Thank you for your review. Sorry to hear that you are unhappy. In the first instance we would recommend that you familiarise yourself with the government backed Tenancy Deposit Protection schemes if you are not aware of these already. We strictly follow government guidelines to ensure your deposit is protected. There are three government backed deposit schemes, Deposit Protection Service, MyDeposits and Tenancy Deposit Scheme. All of our deposits are lodged through the Custodial scheme with the Deposit Protection Service, meaning that all deposit moneys are not held by us, but within the scheme itself. As the tenancy deposit is lodged into a scheme authorised by the government, all deductions are mediated by an independent body who collect all information and evidence from both the tenant and the landlord (or letting agent), to agree whether deductions are made and how much. When it comes to processing deposit deductions, we simply act upon instructions from the landlord and any claims must be backed by evidence when processed through the scheme. We are more than happy to provide evidence of where the tenancy deposit has been lodged. If you are unhappy with the suggested deductions, you can dispute these by also providing your own evidence. If you are unhappy with the suggested deductions you have received through the scheme, we would be more than happy to assist you with any dispute. It is also worth mentioning that if you have paid your rent on time directly to us as per your tenancy agreement terms, then we will have a record of every payment made both on our system and in our bank account. We are happy to provide proof of payment (or non-payment) if you get in touch with us. If you have been paying your rent directly to your landlord, unfortunately this is out of our control, and we can only act on information provided to us. Again this can be disputed through the scheme if required. We would appreciate if you would get in touch with us to resolve this, unfortunately as your review is under an anonymous account we are unable to contact you to assist you further. Regards, StudentTenant.com
3/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
