Trusted Agent profile · Canterbury
★★★★★
491 reviews across 2 platforms
2 St. Margarets Street, Canterbury, CT1 2SL
Strutt and Parker's office in Canterbury, at 2 St. Margarets Street, is rated 4.4 out of 5 across 491 reviews on two platforms, including 52 Google reviews rated 4.1.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
1/5
TrustpilotReally rubbish agency
Really rubbish agency, I have no heating in my flat yet they completely ignored any emails I have sent them about this issue , really unprofessional people, I personally dealt with Shanon Flanagan and Jay O'Dell from Cadogan Street London and they are both very unprofessional and just plain rude and lazy people.
5/5
TrustpilotSevenoaks. excellent service
Great service in selling my late mothers property. First set of photos were not acceptable but it was no problem to order a second set. Guide price achieved.Sale held up, due to delay in attaining probate, but purchasers kept well informed by S&P.All went very well, fully recommend.
5/5
TrustpilotGina is one in a million
Gina is one in a million. Always returning phone calls and texts promptly. Always very pleasant, determined, focused, driven and dedicated but not at all pushy. We have given Gina a new name, it's Tina Turner simply the best. Regards John and Sue
5/5
GoogleBeing a serial house mover and ex Agent, I am always aware of the service that I receive from Esate Agents. Joe Charlton of Strutt and Parker in Canterbury is certainly up there with the best. So helpfull, never inpatient, very efficient and makes things happen when neededPositiveProfessionalism
5/5
TrustpilotHouse Purchase …
We used Strutt and Parker for a house purchase. The service provided has been excellent from start to finish. Victoria was very efficient at organising multiple viewings for us, and being there where various surveys were carried out. I would definitely recommend their services.
5/5
TrustpilotExcellent experience with Strutt
Lucy Crane acted for us and was excellent. Lucy made every effort possible to ensure the sale went through and was extremely approachable throughout. This made a huge difference to our experience and we would recommend Strutt and Parker to anyone selling a house
1/5
TrustpilotPoor customer service and failure to…
Poor customer service and failure to keep assurances.I requested details on a development in shrewsbury and was told they would be sent to me by the the agent promoting the property. Several weeks passed without any contact, so I called again and was told the agent would get back to me within the hour; needless to say, he did not. Very unprofessional.
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5/5
TrustpilotConsummate professionalism throughout the purchase process with the Strutt and Parker team in Cirencester.
Sam Trounson and his team in Cirencester could not have been more professional in their approach as we purchased our house. The whole purchase went through without a hitch and we felt very well supported throughout. We cannot recommend them highly enough.
5/5
TrustpilotStrutt and Parker in Cirencester were…
Strutt and Parker in Cirencester were absolutely faultless in dealing with the sale of my home. The whole team work together with integrity and professionalism. They helped me through the difficult times and maintained contact throughout the whole process. I cannot thank them enough Su M
1/5
TrustpilotAvoid Strutt & Parker, Unsafe Rental in Eddington, Cambridge
I rented a 2 bedroom flat in Eddington, Cambridge, managed by Strutt & Parker, and have experienced serious health and safety issues that went unresolved despite 1.5 months of communication.
5/5
TrustpilotSixpenny Handley, 2021
Sarah, Fiona and the team at Strutt and Parker in Salisbury exceeded expectations throughout our house purchase in 2021. They kept us up to date, were always keen to help and we wouldn't hesitate to use them again in the future.
5/5
TrustpilotExcellent, personal service
Excellent, personal service. Katherine and the team offered us lots of local knowledge about the area, even to the extent of recommending dance classes for our daughter. At all stages of the process, we felt there was a real commitment to finding us the right home.
5/5
TrustpilotExcellent service from Gina
I bought a house in Oakleigh Park recently, Gina Simpson was the agent in charge. Gina was very honest and professional throughout the process and if I ever sell the house in the future I would be certain to choose her as the agent
1/5
TrustpilotStrutt & Parker Lewes
Strutt & Parker Lewes are the reason estate agents get a poor name. They dragged us on for two weeks, avoiding talking on the phone, not giving any indication of when they would contact us and becoming short & rude when called on their day off, which had the agent (James) informed us of his working times, would not have happened. Being rude for his mistake was not appreciated. They even had the audacity to update pictures of the property we had applied for on Rightmove before informing us that we were unsuccessful (for no reason other than our pets which they assured us would be no problem when viewing.)Avoid this estate agent if you want to get an honest and timely service !
1/5
TrustpilotStrutt & Parker in Ipswich and Norwich
Strutt & Parker used to be professional and well regarded estate agents. Their business was sustained by building long term relationships. This has now changed to a transactional approach. Their people seem to be entirely focussed on their own personal commission.They show little understanding of the housing stock or property market. They care not a jot for the vendor. Their telephone manner is ill-mannered to the point of being aggressive. They pay little attention to detail and are markedly lacking in principles.
5/5
TrustpilotLockdown sale
We genuinely struggled last year with lockdown but Strutt and Parker were amazing.....Tim and his team are professional and local people with a good understanding of who they want to work with and sell to.I cannot recommend him and the office enough!...well done guys.
5/5
TrustpilotRoger and his team were professional
Roger and his team were professional, friendly and so helpful from start to finish. Nothing was too much trouble, and my sale certainly had its headaches. I would recommend Strutt and Parker, Farnham so highly, to anyone thinking of selling/buying, and already have done.
5/5
TrustpilotFirst rate service
Fiona and Sarah were excellent from start to finish, and after. You may pay slightly higher fees but will get what feels like a very personal and efficient service. Good advice throughout and they managed the process brilliantly
5/5
TrustpilotWe recently bought a house through…
We recently bought a house through Strutt & Parker. Janet Edwards was extremely helpful throughout the whole process. Her manner and professionalism allowed us to go through the sale with ease and confidence. Thanks so much Janet, you're a star!
5/5
TrustpilotExcellent service from Strutt and Parker
Excellent service from Strutt and Parker on the sale of our parents house. We were led through the process in a professional manner and are very pleased with the result. Thank you Patrick Glynn-Jones and the team at the Winchester office.
5/5
TrustpilotShannon Flanagan is a star!
Shannon Flanagan has been our property manager for the past two years. She is the best! Very conscientious, always professional and stays on top of everything with great follow up. Shannon is a true pro and Strutt and Parker lucky to have her!
5/5
TrustpilotStrutt & Parker Fulham did a fantastic…
Strutt & Parker Fulham did a fantastic job of finding us a Tenant within 48 hours! When we needed one quickly. The Tenants were also very clean and tidy and the property was returned in a great state. I would recommend S&P Fulham.
1/5
TrustpilotNot responding since we left the flat. Not returning the deposit
After having lived in one of the flats they manage during one year, and after all the issues we have faced (moisture, leaking pipes, disgusting stuffs coming out of the pipes in the bathtub, etc) we have now left the flat. Unfortunately, they do not respond to our emails anymore and complete radio silence in regards to our deposit, although the contract mentioned that it should have been returned at the latest a few months ago. If issue not resolved, legal action will be taken against the company.
5/5
TrustpilotStrutt and Parker Shrewsbury
Strutt and Parker, Estate Agents, ShrewsburyWe have now successfully completed the sale of our lovely house in Church Stretton (Shropshire). We are delighted with the help and support of Strutt and Parker (Shrewsbury) in getting to this point. Earlier attempts to sell the house with other estate agents failed but Strutt and Parker did it. This was the result of an enthusiastic and pro-active approach by S&P and we are in a position to compare and S+P are streets ahead of other agents. We hope we don’t have to move house again but if we do we will use S+P
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