Sally Hatcher Estates Limited Canterbury reviews

★★★★★ 5/5

Google

As students it can be very difficult to find an estate agent that is in the renter’s favour. After myself and 2 of my housemates having such poor experiences with multiple estate agents within Canterbury, we were so thankful to find Sally Hatcher estates. Right from the house viewing until now they have been nothing but amazing and beyond helpful - particularly Dean Smith. Even after copious amounts of questions and emails he has never failed to respond within the hour or even minutes and always in a thorough and polite manner. He even went out of his way to advise us on how to arrange/manage bills, council tax etc which is so helpful for us as first-time renters! We would highly recommend Sally Hatcher estates, especially to other students and are so thankful for everything they have done for us so far!

Emilee · 22 April 2024

★★★★★ 5/5

Google

Highly recommend Ben @Sally Thatcher. He spent so much time making sure I was 100% happy. And his presentation of my house was superb. A proper write up and excellent photos. I didn’t feel under pressure, unlike the bigger agents & Ben had a solid plan in place with lots of prospective buyers queuing up. I decided on the end not to sell as couldn’t find anywhere, and my circumstances changed. But if I do decide to sell I will definitely use Ben. Highly recommend.

Victoria · 11 November 2022

★★★★★ 5/5

Google

Sally Hatcher is unique from the other estate agents that I have delt with. Their staff were friendly,helpfull and genuinely interested in their clientele When I visted their branch there was a family feel and the staff were happy to take time with me to walk me through the application to rent one of their propertys & help me set up my utilites as well. There was even a card put in my property pack welcoming me to my new home which I felt was a lovely touch. How many estate agents would do that ?PositiveResponsiveness, Professionalism

John · 11 November 2022

★★★★★ 5/5

Google

We have been with Sally Hatcher for the past 2 years and the experience has been amazing. We were tenants to a student house, and the communication and customer service the estate agency has given us has gone above and beyond anything we could have imagined. Any time we ever had an issue we would email and get an instant response. Furthermore, the estate agency went beyond house matters and were always quick to inform and explain any processes we were unsure of given our inexperience in renting houses such as setting up bills, the check in and check out processes. Most significantly, our biggest issue was with our landlord and our deposit which they were taking an unjust and extortionate amount for. Our estate agent, Dean, did everything in his power and knowledge to ensure we were well informed about our rights as tenants and what the entire process would be like. There was complete transparency and constant clear communication, over the phone and email, and we were never left in the dark, despite the landlord partially taking advantage of our inexperience. I was able to negotiate and stand firm once being properly informed about the entire check out and deposit return process by Dean, and was always shown the landlords replies and stance throughout. Without Sally Hatcher, I can’t imagine what our renting experience would have been like. Dean taught me enough from this experience that I will take with me in all future endeavours in property. A huge thank you from us!

Humera · 11 November 2022

★★★★★ 5/5

Google

My experience with Sally Hatchers has been nothing but positive. I would like to extend my gratitude to Dean who has been my agent for the two years I was living at my student property. Without Dean I’m honestly not sure where I would be today. Our house had some complications that made living quite difficult. But Dean was always there to offer us advice with a quick response time. He is friendly, always goes above and beyond, and made our renting experience very easy. So thank you to you again Dean. I would 100% recommend going with Sally Hatcher if possible.

Darius · 11 November 2022

★★★★★ 5/5

Google

We have to say how impressed we were with the service that Ben Johnson provided when supporting us to sell our property. His focus was on selling our house rather than on selling us a house. He was persistent but never pushy. His manner was infectious and he was able to sell our property, which was not easy to sell- we had been trying to sell for nearly two years-in a short space of time and for the asking price. Throughout the process, Ben explained the stages and prepared us for the next step. If you need someone who is passionate about helping people move on, then I can’t recommend Ben and Sally Hatcher enough. My daughter has also used Sally Hatcher to rent a property whilst at University. Communication was excellent and she felt supported during her two-year tenancy. Issues were dealt with promptly and we felt we could trust her. A very positive rental experience.

David · 11 November 2021

★★★★★ 5/5

Trustpilot

Would highly recommend

We had the pleasure of meeting Ben recently when viewing and pursuing a flat in Canterbury. Ben was personable and credible and clearly knew the property and area extremely well. He was able to answer a wide range of questions on the spot and was also super responsive after the viewing regarding further more detailed questions. I would definitely hunt Ben down if we need an Estate Agent in the future :)

BEVERLEY · 21 February 2022

★★★★★ 4/5

Google

Stayed in one of the student properties, with four friends from university, over a period of two years. As estate agencies go, Sally Hatcher is one of the better ones. For a student property the house was nice, and if any issues at the house occurred, most were dealt with promptly. The staff at Sally Hatcher are friendly and patient, particularly Dean, who was always courteous and polite. Would recommend to other students.

Sean · 11 November 2021

★★★★★ 5/5

Trustpilot

Thank you Dean

A tremendous thank you to Dean!!! As a newbie to this country, the first home means a lot. We have spent a one and half years as tenant and Dean had been so helpful all the way through. He is always nice, professional and was quick replying to emails. A thumbs up to you Dean.

Deric · 26 June 2023

★★★★★ 5/5

Google

My partner and I have recently moved into our first house that Sally and team managed. As you will know, buying ones first home can be a challenging, stressful and confusing affair! However Sally was always there for us to answer questions, … More

Ben · 1 December 2025

★★★★★ 5/5

Google

Sally & her team have managed two of our commercial properties for us now for several years. They always act professionally & go above & beyond to fulfil our needs, ensuring that the contracts run efficiently. I will always recommend Sally Hatcher Estates.

Jacqueline · 8 December 2025

★★★★★ 5/5

Trustpilot

Brilliant estate agents who go over and…

Brilliant estate agents who go over and above what is required. I sold my property via Sally Hatcher and Ben is by far the best estate agent I’ve ever had the pleasure of working with. I also rented for 6 months via Sally Hatcher and Dean is also incredibly professional. I cannot fault any of the team.

Patrick · 9 March 2023

★★★★★ 5/5

Google

Ben recently handled a sale for me and I was very happy with the service he provided. He was very responsive as well as honest with his feedback which resulted in a positive outcome. This was very different to service I had received from the previous agent who was trying to sell the property. Well done and thank you Ben!

Steve · 11 November 2022

★★★★★ 5/5

Google

I can’t praise Sally and Emma highly enough for all their support and hard work during the sale of my mother’s house. Always happy to offer advice and find solutions to problems as they arose. They reply to emails quickly and efficiently. I would highly recommend Sally Hatcher Estates.

Jan · 17 September 2025

★★★★★ 5/5

Trustpilot

Ben is highly experienced in his role…

Ben is highly experienced in his role within Sally’s team. He recently handled a sale for me. I was extremely impressed with his proactive and pleasant manner, particularly the way he liaised so well with everyone, giving us all regular updates and nurturing the process along. I would certainly use him again and recommend him/Sally Hatcher Estates to anyone wishing to sell their property.

Olivia · 3 November 2021

★★★★★ 5/5

Trustpilot

Efficient, trustworthy and genuine

We had an amazing experience dealing with this agency, in particular Ben. He was reliable, honest and genuine and very helpful in answering any queries we had. We bought our new home through this agency and I cannot praise them enough. Ben even left gorgeous flowers and a welcome card in our new home, which was very special touch. Thank you.

Jelena · 3 March 2022

★★★★★ 5/5

Trustpilot

Sally and the team were brilliant

Sally and the team were brilliant, highly recommend them. Professional throughout and thanks 🙏🏻

Wez · 30 April 2026

★★★★★ 5/5

Google

Really impressed with the service received from Sally and Emma at Sally Hatcher Estates. They responded to both calls and emails promptly and professionally, and always with a friendly approach. … More

Sharon · 24 November 2025

★★★★★ 5/5

Google

We were really impressed by the support and enthusiasm of the team at Sally Hatcher Estates. Dean Smith was incredibly helpful and efficient, guiding us through each step of the letting process and answering all of our questions quickly. We felt that he had our best interests at heart and represented us well.PositiveResponsiveness, Quality, Professionalism

Arianne · 11 November 2021

★★★★★ 5/5

Google

Myself and my fiancé have had a great experience from the whole team at Sally Hatcher Estates, communication being the strongest point for us, from start to finish, all other estate agents didn’t even bother getting in contact with us or helping when we had 2 weeks off work to complete viewings, Sally Hatcher Estates replied and assisted us in a matter of minutes, replied fast via email, was helpful on the phone and even came out so I could take a picture of washing machine connections in our new home. Honestly 5 star friendly service and helpfulness. They’re so far ahead of all other estate agents we dealt with and we dealt with a lot and tried getting communication from. Well done guys and thank you!

Stuart · 11 November 2023

★★★★★ 5/5

Trustpilot

Sally Hatcher Estates provided a friendly and efficient service

Sally Hatcher Estates provided an efficient and friendly service at a competitive price, always attempting to move my sale forward as promptly as possible and keeping me informed.

Stephen · 23 November 2025

★★★★★ 5/5

Trustpilot

Sally Hatcher is one of a kind as an…

Sally Hatcher is one of a kind as an estate agent. I found my dream home on the rental market with them and from start to finish I have been treated with care, kindness, professionalism and respect. Communication has been consistently excellent which meant the process of finding a home, booking a viewing, applying and filling out paperwork has all been easy thanks to Sally Hatcher and her fantastic team. I am now very happy to say I move next week and feel very comfortable knowing that future rent payments, liaisons with the landlords and any help I need will be handled by Sally Hatcher Estates. Thank you so much for everything! You've made it all very easy and stress free.

Karla · 25 October 2023

★★★★★ 5/5

Trustpilot

Sally Hatchers Estate Agents was…

Sally Hatchers Estate Agents was recommended to us by a friend. Very much appreciated! Our property was sold just after Christmas within two weeks! Ben our agent was superb! Updated us throughout the process - always contactable. Liaised perfectly between vendor and buyer - can't recommend enough!!

DANIEL · 12 April 2022

★★★★★ 5/5

Google

After dealing with so many agencies in Canterbury and around Kent area, Sally Hatcher so far is the most professional agency we have dealt with ; prompt responses, putting into consideration all individual personal circumstances, facilities communication with landlords , and very quick actions to proceed forward in lettings. I can’t express enough my gratitude towards Sally, highly recommended for anyone looking to rent in Canterbury and Kent area !

Mohamed · 22 April 2024