Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you Louise and Graham
Dedicated contact Louise was prompt, understanding and on it, excellent in getting it over the line. Thanks also to Graham who was personable, thorough and generous.
Adam · 10 August 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Adam. We're thrilled to hear that Louise provided prompt and understanding support while Graham was thorough and personable. Your feedback motivates us to continue putting people first and providing excellent customer value.
★★★★★ 5/5
TrustpilotExcellent communication throughout the…
Excellent communication throughout the process from beginning to end. Special thanks to Rebecca Gravener. Would definitely recommend.
Alex · 2 October 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience, Alex. We are thrilled to hear about the excellent communication and support you received, especially from Rebecca, your sales progressor. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotMelissa kept us up to date and chased…
Melissa kept us up to date and chased solicitors when asked. She was helpful and responded quickly to my queries. Definitely recommend.
Kaye · 27 August 2026
Agent replied · 22 September 2026
Thank you for sharing your experience, Kaye. We are delighted to hear that Melissa kept you informed and provided quick support. We truly appreciate your recommendation and look forward to assisting you again
★★★★★ 5/5
TrustpilotExcellent service
My property manager Kim is responsive to requests and property issues and goes above and beyond in delivering an excellent service. Highly recommend Miles and Barr lettings.
Nicholas · 22 July 2026
Agent replied · 10 October 2026
Thank you for your kind words, Nicholas. We are pleased to hear that Kim provided you with responsive support and went above and beyond to ensure your satisfaction. Our team is dedicated to delivering professional service with integrity and local expertise. We appreciate your recommendation and look forward to continuing to provide you with excellent customer value.
★★★★★ 5/5
TrustpilotReassuring Advisor during a 7 month sale
During a torturous 7 month sale, Emily Stickler was a constant reassuring advisor and voice of reason. Legalities aside, Miles and Barr team were courteous and efficient.
Helen · 21 July 2026
Agent replied · 10 October 2026
Thank you, Helen, for sharing your experience. We're delighted to hear that Emily provided constant support and reassurance during your sale, despite the process being challenging. We strive for efficiency and professionalism, and it's wonderful to know our team met your needs. If there's anything more we can do for you, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotSuperb experience
Superb experience, Jade was brilliant and kept me informed every step of the way
Lucy · 8 October 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience, Lucy. We're thrilled to hear that Jade provided brilliant support and kept you informed throughout. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotJade
Jade Eccott was amazing !! Went above and behind to support me as a first time buyer.
Among keeping me in the loop and guided me through
Donna · 8 July 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience, Donna. We're thrilled to hear that Jade provided exceptional support and kept you informed throughout your journey as a first-time buyer. We strive to deliver a seamless experience with professionalism and integrity. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotWhat an absolute legend Louise is!
What an absolute legend Louise is!! without here we 100% would not have got through this. thank you so so much x
Antony · 10 August 2026
Agent replied · 10 October 2026
Thank you for your kind words, Antony! We're thrilled to hear that Louise provided the support you needed. Our team is dedicated to delivering a seamless experience with integrity and professionalism. If you need anything else, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotRebecca has been absolutely amazing…
Rebecca has been absolutely amazing throughout the sale of my house. From start to finish, her communication was exceptional, clear, timely, and reassuring at every stage of the process. She was always available to answer questions, explain options, and keep everything moving smoothly. Her professionalism, knowledge, and genuine care made what could have been a stressful experience feel straightforward and well managed. I couldn’t be happier with the result and would highly recommend Miles and Barr to anyone looking to sell their home.
Ellie · 21 January 2026
★★★★★ 5/5
TrustpilotGreat communication with sales coordination manager
I had a really positive experience with this estate agent, mainly thanks to the Sales Coordination Manager, Debbie Thwaites. Debbie was super efficient and always on top of things, which made the whole process feel much less stressful. Communication was great and I always knew what was going on. It was clear she genuinely cared about keeping everything moving and making sure nothing slipped through the cracks. I’d happily recommend them to anyone looking for a smooth and well-managed sale.
Nicola · 20 January 2026
★★★★★ 5/5
GoogleAdam was great. On giving me a valuation on my property he gave all the information I needed to organize my move. Also I liked that he asked about what my next move was, and he was able to advise me on that as well. I felt confident with the information Adam gave me and feel confident about using miles and barr est. Thank you.
Maggie · 7 August 2025
Agent replied · 8 October 2025
Dear Maggie, thank you for sharing your feedback with us and I'm very happy to hear Adam Mansfield provided you with 5 star service. Thank you for your kind words and positive feedback.
★★★★★ 5/5
TrustpilotA Great Maintenance Manager.
My Excellent Maintenance Manager.
Its been great having Madison Rowe as my Maintenance Manager over the last 3 years. She has been very business like and efficient, and quick to reply to any problems l have. She has a cheerful, friendly manner and its been a pleasure having her as my Maintenance Manager. She is definatly the best one l have had after a long association with Miles and Barr.
John · 30 July 2026
Agent replied · 10 October 2026
Thank you, John, for your wonderful feedback. We are thrilled to hear that Madison has provided you with such professional and efficient support. Her cheerful manner and quick responses truly reflect our commitment to putting people first. We appreciate your loyalty and look forward to continuing to deliver great customer value.
★★★★★ 5/5
TrustpilotDenise was very helpful during a long…
Denise was very helpful during a long and stressful exchange, I would recommend them. Progressor Abbie was also proactive and helpful whilst Denise was on annual leave.
Aaron · 25 June 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Aaron. We're delighted to hear that Denise and Abbie provided you with helpful support during a challenging time. We strive to deliver a seamless experience through our professional and proactive team. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotSale with Miles and Barr Herne Bay
We have just completed our property sale with Miles and Barr and have been really pleased with the service. Maddie and Reuben in the Herne Bay office have been fantastically helpful and Melissa in the progression team has gone above and beyond in making the sale happen (even assisting whilst on annual leave). We're incredibly grateful and would look to return if we were to sell again in the future.
Beth · 28 July 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience, Beth. We are thrilled to hear that Maddie, Reuben, and Melissa provided such fantastic support during your property sale. We look forward to assisting you again in the future if you decide to sell.
★★★★★ 5/5
TrustpilotI have been renting with Miles and Barr…
I have been renting with Miles and Barr for nearly 3 years now.
After a turbulent time with personal issues I can say that Charlotte Thomas at the ramsgate branch has been impeccable with her service and kindness towards me. I couldn’t recommend her as an agent more.
Whenever I need anything she is there and responds promptly with whatever I request I need.
Thank you for everything!
Miss · 5 August 2026
Agent replied · 10 October 2026
Thank you for sharing your positive experience Millie. We are thrilled to hear that Charlotte has provided you with impeccable support and kindness. Our team is dedicated to delivering a seamless experience with professional integrity and expertise. If you need anything further, please do not hesitate to contact us.
★★★★★ 5/5
GoogleBobby was an excellent estate agent for our viewing of a house last weekend. He was a polite, eloquent and confident young man. We took our time taking in everything & he was very good at letting us know he had another viewing to get to, without making us feel rushed (just informed us, without giving us the opinion he had to throw us out), a very friendly, professional & welcoming person.
Selina · 10 March 2026
★★★★★ 5/5
TrustpilotMelissa is a Stellar Sales Progressor
We were impressed with Melissa Scarsbrook's assistance from the start of the sales progression service at M&B.
She made first contact and provided regular updates without the need to chase her - a rarity these days in our long experience of buying and selling houses.
Melissa also acted as an effective channel of communication with the other side which really helped us plan our move.
Every estate agency needs a Melissa! 👏
Felicia · 5 July 2026
Agent replied · 10 October 2026
Thank you, Felicia, for sharing your wonderful experience with us. We're thrilled to hear that Melissa provided such professional support and kept you updated throughout the process. Clear communication and efficiency are our priorities, and it's great to know that Melissa, your sales progressor, excelled in these areas. We appreciate your kind words and hope to assist you again in the future!
★★★★★ 4/5
TrustpilotAlthough it took a long time the sale…
Although it took a long time the sale eventually went through. The team were generally good and Rebecca was very helpful.
David · 15 July 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, David. We're glad to hear that Rebecca, your sales progressor, and our team provided helpful support throughout the process.
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service. Kim is always speedy to reply, and gets stuff done asap. Highly recommend.
Anna · 18 August 2026
Agent replied · 10 October 2026
Thank you for your wonderful feedback, Anna. We truly appreciate your kind words about our speedy support and efficiency. Our team is dedicated to delivering professional service with integrity. We look forward to assisting you again soon!
★★★★★ 5/5
TrustpilotGracie Maye was very efficient &…
Gracie Maye was very efficient & effective in solving a plumbing issue. After a week of going backwards & forwards (a severely blocked kitchen sink) Gracie sorted it within 1hr. She contacted a Drainage Company & they were at my property within the Hour. Problem fixed & Well done to Gracie!👏🏻👏🏻
Mrs · 17 July 2026
★★★★★ 5/5
TrustpilotMichelle (Ramsgate Office) has been my…
Michelle (Ramsgate Office) has been my Property Manager for several years now. She has always dealt quickly with any late payments from tenants & any of my other enquiries efficiently & is also very knowledgeable about all of the recent legislation changes. I have needed a variety of works undertaken on my properties over the years & she always quickly arranges quotes for me. Sarah
Sarah · 30 July 2026
Agent replied · 10 October 2026
Thank you for your kind words, Sarah. We are thrilled to hear that Michelle has provided you with efficient support and local expertise over the years. Our team is dedicated to delivering professional service and ensuring you receive great value. If you ever need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotRaised the issue of getting a new EPC…
Raised the issue of getting a new EPC done with the property manager, setting out our rationale and asking for her thoughts on the matter. She replied promptly and gave her recommendation in clear terms.
She offered to get an EPC assessor lined up if we didn't have anyone we wished to approach ourselves to do the necessary. We happily accepted her offer.
Shirley · 6 August 2026
Agent replied · 10 October 2026
Thank you for sharing your positive experience, Shirley. We're glad our property manager provided clear recommendations and support for your EPC needs. It's great to hear you accepted her offer for assistance. We strive to deliver professional service with local expertise and efficiency.
★★★★★ 5/5
GoogleBobby showed us around the property this morning. He was extremely professional and friendly. Bobby was very knowledgeable, both about the surrounding area and the property. We were given plenty of time to look around and ask questions. Bobby ensured we had a positive experience and told us not to hesitate to get in touch if we had further questions.
We will be in touch.
Jacky Humphreys
Samantha · 10 March 2026
★★★★★ 5/5
TrustpilotMiles & Barr have been excellent
All the staff at Miles & Barr were very helpful. Luke for sales was excellent & Denise Lumpkin, a senior progressor, was totally amazing. She was the one who kept everything on track & us up to date with our sale’s process. She is a very effective communicator & really made a difference.
Dee · 7 October 2026
Agent replied · 12 October 2026
Thank you, Dee and Alan, for your wonderful feedback. We're thrilled to hear that our team provided excellent support and kept you informed throughout the process. If you need anything further, please don't hesitate to reach out to us.
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